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    • Anchoress
    • By Anchoress 14th Sep 16, 12:14 PM
    • 107Posts
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    Anchoress
    Home F2F Assessment
    • #1
    • 14th Sep 16, 12:14 PM
    Home F2F Assessment 14th Sep 16 at 12:14 PM
    My re-assessment was mean to be today at my home between 11 and 12 but the Assessor hasn't turned up. I know it's only just gone that time but one of the tihngs I don't cope with is unexpected change.

    I don't know what to do, my anxirty is so high I feel faint and sick with panic and I need to calm down. If he turns up can I ask him to re-arrange a dtae and time?
Page 1
    • Anchoress
    • By Anchoress 14th Sep 16, 12:32 PM
    • 107 Posts
    • 96 Thanks
    Anchoress
    • #2
    • 14th Sep 16, 12:32 PM
    • #2
    • 14th Sep 16, 12:32 PM
    I don't think he's coming but what would be a reasonable amount of lateness? A phone call would be helpful so I know what's going on and when to expect him.
    • Tolly_T
    • By Tolly_T 14th Sep 16, 12:32 PM
    • 75 Posts
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    Tolly_T
    • #3
    • 14th Sep 16, 12:32 PM
    • #3
    • 14th Sep 16, 12:32 PM
    I think you should call the customer services to find out what is going on if you can, or if you can get someone else to call for you. There have been cases of assessors claiming that they turned up but the claimant wasn't in. The centre should be able to contact the assessor and get back to you to let you know if they're running a bit late or a lot late and not able to come. At least knowing what is going on should help put your mind at rest.

    I'm not sure where you would stand with rearranging but would that be the best option even if you could? If you see them in such a panic at least they'll see you how you are and how changes to plans cause you so much anxiety. If you rearrange you'll only extend the anxiety.
    • Anchoress
    • By Anchoress 14th Sep 16, 12:38 PM
    • 107 Posts
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    Anchoress
    • #4
    • 14th Sep 16, 12:38 PM
    • #4
    • 14th Sep 16, 12:38 PM
    Yes, thank you Tolly I know what you're saying. I'll give it another 1/2 hour before I phone, I've got the phone number in front of me.
    • Anchoress
    • By Anchoress 14th Sep 16, 12:50 PM
    • 107 Posts
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    Anchoress
    • #5
    • 14th Sep 16, 12:50 PM
    • #5
    • 14th Sep 16, 12:50 PM
    I have severe agoraphobia so it would be difficult for the assessor to say I wasn't in. I've been sat on the stairs by the front door for most of the last two hours so I know he hasn't come and I've missed him.
    • Tolly_T
    • By Tolly_T 14th Sep 16, 1:33 PM
    • 75 Posts
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    Tolly_T
    • #6
    • 14th Sep 16, 1:33 PM
    • #6
    • 14th Sep 16, 1:33 PM
    I don't think they actually turned up in the cases I've read about, they just claimed they did. More lies but very hard to prove. Hopefully that won't be the case with yours. It's not acceptable to keep people waiting when they must know how stressful these assessments are. They should let people know as soon as possible if they're running late or not able to attend.
    • Anchoress
    • By Anchoress 14th Sep 16, 2:36 PM
    • 107 Posts
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    Anchoress
    • #7
    • 14th Sep 16, 2:36 PM
    • #7
    • 14th Sep 16, 2:36 PM
    My panic attack is a bit better now, but still very anxious. I agree that a phone call shouldn't be too much to ask Tolly. It's a tortuous time for people suffering from anxiety problems.

    I was wondering if maybe the assessor will do a paper assessment? It's the same doctor I had four years ago when I was put in the Wrag group. I appealed it on the advice of the job centre and was put in the support group. I did give a lot more information on this recent ESA form as I better understood the sort of information they needed. Is it too much to hope for that I won't have to go through a F2F?
    • Anchoress
    • By Anchoress 14th Sep 16, 3:08 PM
    • 107 Posts
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    Anchoress
    • #8
    • 14th Sep 16, 3:08 PM
    • #8
    • 14th Sep 16, 3:08 PM
    I think I know what might have happened. The appointment letter was sent recorded delivery but the postman put it through the door without getting a signature. So the assessor might check online to see if the letter has been received. I think I'd better telephone them now I feel a bit calmer.
    • Tolly_T
    • By Tolly_T 14th Sep 16, 3:20 PM
    • 75 Posts
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    Tolly_T
    • #9
    • 14th Sep 16, 3:20 PM
    • #9
    • 14th Sep 16, 3:20 PM
    Please let us know if that does turn out to be the case. It's something everyone will need to be aware of.

    It might be worth asking if the assessor could look at the form in advance and decide if you really need to have a face to face assessment. I have no idea whether they'd go for that but you won't lose anything by asking.

    I hope whatever the reason you're able to get it over and done with quickly. Whether that's having your appointment rearranged and completed soon or without a face to face. It's awful having it hanging over you.
    • Anchoress
    • By Anchoress 14th Sep 16, 3:35 PM
    • 107 Posts
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    Anchoress
    Thanks Tolly, I appreciate your comments.

    Fortunately I kept the envelope and I've put the number into Royal Mail Track and Trace. Unsurprisingly it comes up as 'Information on your Royal Mail signed for item is not yet available'. The letter only came on Saturday so luckily the info is still available. I have made a copy of it.

    So it would make sense that this is what has happened.

    I feel a bit grim about this as it's an error by Royal Mail and I'll have to go through the process once again. I actually feel devastated and exhausted by this.

    I've tried phoning the Assessment Centre but can't get an answer at the moment.

    Thanks again Tolly.
    • wellynever
    • By wellynever 14th Sep 16, 3:47 PM
    • 679 Posts
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    wellynever
    If it's Capita it's quicker to email them, not sure about Atos though.
    • Anchoress
    • By Anchoress 14th Sep 16, 3:51 PM
    • 107 Posts
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    Anchoress
    I think my centre is run by Maximus. Anyway I've just got through to them after being given six different phone numbers. They are going to check with the Doctor that was supposed to come, and call me back.
    • Anchoress
    • By Anchoress 6th Oct 16, 4:53 PM
    • 107 Posts
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    Anchoress
    A quick update - I think the recorded delivery appointment letter might only be done by some assessors and isn't standard practice. So if anyone does receive their appointment by RD and doesn't sign for it, best phone and confirm that you're available in case the same thing happens to you.

    I've had two others RD packages since and the postman hasn't bothered to get a signature for them either, he's posted them with the ordinary mail through the letterbox.

    I received another appointment letter that was sent by ordinary post on Saturday, my assessment was this morning.

    All went well and the assessor was very nice and respectful. At the end of it he said he would make his report and felt confident that I would be awarded ESA support group again as nothing had changed since last time.

    I'm not sure if he was trying to reassure me and lessen the stress of waiting for a decision or if it was an easy way to extract himself in case I fell weeping at his feet begging to be put in the support group (not that I would of course, I do have some dignity left despite what the process puts us through).

    Anyway I'll have to wait the few weeks for the formal decision.
    • Tolly_T
    • By Tolly_T 6th Oct 16, 5:51 PM
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    Tolly_T
    That sounds very positive. It must be a relief that it's over. I think some assessors seem nice in the assessment and then give rubbish reports and zero points but that's different than if they actually say they are confident that you'll be in the ESA support group - I'd take that as positive.
    • Anchoress
    • By Anchoress 9th Oct 16, 1:00 PM
    • 107 Posts
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    Anchoress
    Hi Tolly, yes it is a relief it's over, however, I've been feeling really unwell since. Not sure if it's something I ate, a stomach bug or a stress reaction. I'm a little better today though.

    I do heed your words of caution though. If I'm not given the support group I will have no choice but to appeal unfortunately, but fingers crossed it will be okay.

    The assessor also said that I'd probably have one more assessment before I get to retirement age (currently I'm 61 so reach retirement age in 2020) and I wouldn't have to worry about assessments any more. I did get the feeling that he understood how stressful it can be for people.
    • Anchoress
    • By Anchoress 4th Nov 16, 11:26 AM
    • 107 Posts
    • 96 Thanks
    Anchoress
    A further update on the above - I have received my award letter and have been put in the support group. Phew

    I would like a copy of the assessors report for my records. Is it an ESA85? And whom should I phone, Maximus or the DWP?

    I received my previous ESA50 on my birthday in 2011 and it had to be completed and sent by 3rd January 2012. A few days after receiving it I went down with the real McCoy flu and was very unwell for three weeks. I did phone and ask for an extension but it was denied. For that whole month of December I was in desperate straits but did manage to send some information. Every birthday and Christmas since I've been expecting a form around that time so it's been a miserable time for some years.

    Perhaps I can enjoy my birthday and Christmas for a change
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