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    • Acc72
    • By Acc72 12th Sep 16, 12:31 PM
    • 1,472Posts
    • 2,009Thanks
    Acc72
    On-Line Estate Agents
    • #1
    • 12th Sep 16, 12:31 PM
    On-Line Estate Agents 12th Sep 16 at 12:31 PM
    Hello All,


    I would be grateful if anybody could share their experiences of using one of the on-line estate agents (particularly emoov).


    There seems to be significant cost savings on the traditional EA fees, and would like real life experiences of quality of service etc.


    Many thanks for any help / comments.
Page 2
    • FBaby
    • By FBaby 12th Sep 16, 6:08 PM
    • 14,296 Posts
    • 36,409 Thanks
    FBaby
    Probably, just always experienced the bad ones, so lost faith in them all, but agree, I'm sure there must be very good ones out there.

    To me, the moment they insist on reducing the price in a patronising tone before you've even mention you're not in a rush to sale and they have even visited the property says it all.
    • hazyjo
    • By hazyjo 13th Sep 16, 11:54 AM
    • 8,227 Posts
    • 9,969 Thanks
    hazyjo
    I just wish EAs charged a flat fee. I can't believe they get sometimes four or five times (at my price level) what even the solicitor gets.


    I'm glad the online ones have come along to battle against this. Maybe one day they will charge a flat fee. I would be more than happy to pay even say £2k. But £6,500 (selling at £520k at 1% commission)? Forget it.


    I'll get 3 round to value but unless one cuts me a major deal, it's online for me next time. I have a pretty bog standard house (ie no major compromises like the 2 in roads next to mine recently: one had a downstairs shower room, the other had the bathroom off a large bedroom) and it's in a very popular/desirable area.


    I would tread carefully if your house is 'different' to a typical 2 or 3 up/2 down with upstairs bathroom and would consider a traditional EA in that case.


    Jx
    2016 wins: ESPA gift set; jumper; lip balm x 2; kitchen scales; perfume; shoes; theatre tickets; Champagne; books; After Eights; Diet Coke; Molton Brown duo; fish slice; travel set
    • Surrey_EA
    • By Surrey_EA 13th Sep 16, 12:42 PM
    • 582 Posts
    • 612 Thanks
    Surrey_EA
    I just wish EAs charged a flat fee. I can't believe they get sometimes four or five times (at my price level) what even the solicitor gets.
    Originally posted by hazyjo
    Whilst I know that some solicitors work on a 'no sale-no fee' basis, the majority, in my area at least, will charge you whether the sale goes through or not, whereas typically the EA only gets paid if a sale reaches a successful completion.

    This means that the costs of the unsuccessful transactions have to be covered by the successful ones.
    • avfc1982
    • By avfc1982 13th Sep 16, 4:02 PM
    • 100 Posts
    • 40 Thanks
    avfc1982
    We used eMoov for a 2 bed flat sale in London, couldn't really fault them, our 'sales progressor' was great, regulary chasing the chain and keeping us up to date.

    It was a frustrating process but that was mainly down to our solicitor and our vendors holding up the process and displaying varying levels of incompetence.

    We prefered writing the particulars ourselves as in my opinion we made a better job than the standard estate agent spiel you get on most adverts. The viewings and process for booking them was simple and easy to manage as well.

    Considering their fee was £895 Vs c£7.5k for a local B&M estate agent I wouldn't hesitate in recommending them.
    • sandspider2000
    • By sandspider2000 13th Sep 16, 4:14 PM
    • 127 Posts
    • 29 Thanks
    sandspider2000
    I've recently sold my house via Purplebricks. They've been great. Better than any high street agent I've ever dealt with, and hugely cheaper. They did the viewings, advertised online, recommended prices etc. I chose to ask a bit more than they suggested, and got close to it after a couple of months. Only had 4 or 5 viewings but don't see how I'd have got more with a high street agent. Everyone just looks on rightmove etc. these days. My house is an old character cottage, so a bit unusual, but in a desirable area it would seem.
    I believe that PB is a franchise, so your local PB person may not be as good as mine is - worth a check. Mine responds to email at midnight on a Saturday etc. - high street agents barely respond to emails during working hours!)
    • fed up and stressed
    • By fed up and stressed 13th Sep 16, 4:28 PM
    • 1,478 Posts
    • 3,223 Thanks
    fed up and stressed
    I used house network to sell and they were fantastic. Can't fault any aspect of their service. this was after a shoddy half hearted service by a local high street agent at more than triple the cost had failed to achieve a sale we got a sale within days at house network (house network listed it for same price) difference great photos we did the viewings not uninterested estate agents and house network were proactive contacting viewers for feedback.
    Spelling courtesy of the whims of auto correct...


    Pet Peeves.... queues, vain people and hypocrites ..not necessarily in that order.
    • hazyjo
    • By hazyjo 13th Sep 16, 4:30 PM
    • 8,227 Posts
    • 9,969 Thanks
    hazyjo
    Whilst I know that some solicitors work on a 'no sale-no fee' basis, the majority, in my area at least, will charge you whether the sale goes through or not, whereas typically the EA only gets paid if a sale reaches a successful completion.

    This means that the costs of the unsuccessful transactions have to be covered by the successful ones.
    Originally posted by Surrey_EA


    Think there are slightly pricier options that allow you to withdraw your property - could be wrong, it may be that it just gives you 'within a year' to sell.


    Just had a quick nose at housenetwork who also now offer accompanied viewings for £299 I think. Personally I wouldn't bother. Always prefer to do my own.


    Jx
    PS They definitely allow you to pay at the end now too, not all upfront fees. You usually pay a little more for that.
    Last edited by hazyjo; 13-09-2016 at 4:31 PM. Reason: PS
    2016 wins: ESPA gift set; jumper; lip balm x 2; kitchen scales; perfume; shoes; theatre tickets; Champagne; books; After Eights; Diet Coke; Molton Brown duo; fish slice; travel set
    • thebigstillmeister
    • By thebigstillmeister 13th Sep 16, 4:59 PM
    • 34 Posts
    • 26 Thanks
    thebigstillmeister
    We sold our 3 bed town house last year through Purple bricks and found them to be fantastic,

    We did have a couple of high street estate agents come around before we went with Purple Bricks and they did the usual sales pitch such as how they advertise all around the country and poeple are looking to move in to the area from other counties etc,... but knowing houses in our area were selling quite quickly and as everyone pretty much finds the houses first online through rightmove etc anyway I couldn't really see what I would be paying £1000's for,

    We did actually try another online EA the year before (everything fell through and took it off the market) but they were terrible, it was a completely faceless company, you never spoke to the same person twice, had to do all our own viewings and the website was not great,

    We finally moved last year with Purple bricks and this was a much better exerience, we got one main contact who was contactable up till 10pm each night, he was our main contact through the whole selling process and he did all the viewings, open day and negotiating and the feed back from people viewing always mentioned how professional he was,

    Only down sides I think were after we had the offer, our contact then passed us over to the sales progression team who were always there to help if we asked, but didn't seem to do much unless we asked them to, especially when are buyers were dragging their feet and our seller was chasing us,

    They also do this thing where you can either pay up front, or if you want to pay at the end you have to go with their conveyancer which is Premier Property Lawyers (eZie conveyancing) ,.. ***DO NOT DO THIS***, I see this company was mentioned earlier in this thread by chickenmama although this was through Housenetwork.

    Their website where you upload all your signed docs and view the progress was great and to start off with everything was going well, however once things started to drag on and are buyers solicitors (who to be fair were equally bad) started delaying things they were impossible to get hold and we went through months of stress with constant phone calls to a generic number where someone would pick up the phone and say I think he is in a meeting ill leave a message and we'd never get a response,..
    Last edited by thebigstillmeister; 13-09-2016 at 5:13 PM.
    • Surrey_EA
    • By Surrey_EA 13th Sep 16, 5:34 PM
    • 582 Posts
    • 612 Thanks
    Surrey_EA

    Only down sides I think were after we had the offer, our contact then passed us over to the sales progression team who were always there to help if we asked, but didn't seem to do much unless we asked them to, especially when are buyers were dragging their feet and our seller was chasing us,
    Originally posted by thebigstillmeister
    There is no doubt that Purple Bricks and the like are not going anywhere, and they will undoubtedly a good option for some sellers.

    However, if this is the case post offer acceptance, then they really need to sharpen up. It is often the case that finding a buyer and agreeing a price can be the easy bit, and the process from offer to completion is the tricky part, and most sales need someone involved who knows what's going on and can smooth the process.

    (I'm not saying by any means that all traditional agents are great at this part, but PB would be well advised to improve this part of their business)
    • ElsieMonkey
    • By ElsieMonkey 13th Sep 16, 5:46 PM
    • 265 Posts
    • 245 Thanks
    ElsieMonkey
    I'm currently using eMoov and have been more than impressed. I would never use anyone else again. Have a look at Trustpilot for reviews. It's not true that you are left by yourself. In actual fact we have far more sales progression contact and help than we ever got with a high street agent. They have been with us every step of the way. When you accept an offer you are allocated a sales progressor and this is your point of contact for you and your buyer, and they liase with the solcitors too. They are always at the end of the phone/email...no missed calls or "sorry he's just out on a viewing so can't take your call". Eveyone we have spoken to there is polite friendly and efficient. To be honest, (shhhhh don't tell eMoov) I think they undersell themselves with the price they charge, I'd pay more for the level of service I've so far received!
    • Kjd123
    • By Kjd123 19th Sep 16, 5:20 PM
    • 11 Posts
    • 11 Thanks
    Kjd123
    No sale no fee
    I used Cloud Homes. No sale no fee only about £850. I think you get better service with no sale no fee agents as they don't get paid until completion. No restriction on conveyancing company either.
    • rogertb
    • By rogertb 14th Oct 16, 8:37 AM
    • 223 Posts
    • 44 Thanks
    rogertb
    I don't understand how High St agents are surviving ... I guess it's a licence to print money, in our small town (Christchurch Dorset) there are FIFTEEN outlets all within a few hundred yards of each other ... go a few miles in any direction from the centre of town and there are more on every neighbouring High Street.

    Draw a circle around our town (the agents catchment area) and most of it is sea or farmland, very few properties, but every time a shop becomes available another agent gets in there ... they spend a fortune on the interior, furniture, office 'equipment' and staff ... they obviously continue to make fortunes.
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