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  • FIRST POST
    • motorguy
    • By motorguy 11th Sep 16, 5:47 PM
    • 15,370Posts
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    motorguy
    Openreach - how long at the "connect" stage??
    • #1
    • 11th Sep 16, 5:47 PM
    Openreach - how long at the "connect" stage?? 11th Sep 16 at 5:47 PM
    We're in what is described as a "rural" area (even though we only 8 miles from two cities), and have been suffering frankly !!!! poor broadband speeds since we moved here. It started at 250KB/s, peaked at 1.2MB/s and has now dropped again to 900KB/s.

    A BT / Openreach engineer installed a new cabinet down the road back in may and said the local area was being rigged up for fibre broadband.

    We have been checking the Openreach site since then and its sat at the "We're connecting power to the new fibre cabinet and joining the new fibre lines to the existing copper network. You can't order a fibre service today but typically it'll be available to your premises within the next four months." Connect status since then.

    When we ring BT or Openreach to ask about progress they just seem to look up the website and say "it will be four months"

    Has anyone any experience of being through this process as to how long it might take (5 months now and counting) OR is there a number we can ring to find out a more accurate timescale? I've tried the openreach site but it does it best just to direct you to Q&A pages rather than give any useful contact info?

    We're currently paying around £90 a month for Sky as we cant stream via broadband so theres a significant cost to us for these delays and also a great amount of frustration when it comes to try and do anything internet related.

    Can anyone shed any light?
    You are not special. You are not a beautiful and unique snowflake.
Page 1
    • motorguy
    • By motorguy 11th Sep 16, 6:00 PM
    • 15,370 Posts
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    motorguy
    • #2
    • 11th Sep 16, 6:00 PM
    • #2
    • 11th Sep 16, 6:00 PM
    Thought i'd found a phone number for them there, but when you ring it directs you to their website.

    On their website i found a "contact us" button but this simply directs you to a webform and they say they'll "aim to reply in 10 working days".

    Frankly !!!! poor.
    You are not special. You are not a beautiful and unique snowflake.
    • John Gray
    • By John Gray 11th Sep 16, 8:17 PM
    • 5,010 Posts
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    John Gray
    • #3
    • 11th Sep 16, 8:17 PM
    • #3
    • 11th Sep 16, 8:17 PM
    Openreach are a law unto themselves, similar to, but not as bad as BT, which in the old days (sixties and seventies) could see years before the installation of a phone line, which you had to beg for on bended knees.

    "It will be installed when we choose to install it..."
    • motorguy
    • By motorguy 11th Sep 16, 9:55 PM
    • 15,370 Posts
    • 8,769 Thanks
    motorguy
    • #4
    • 11th Sep 16, 9:55 PM
    • #4
    • 11th Sep 16, 9:55 PM
    Openreach are a law unto themselves, similar to, but not as bad as BT, which in the old days (sixties and seventies) could see years before the installation of a phone line, which you had to beg for on bended knees.

    "It will be installed when we choose to install it..."
    Originally posted by John Gray
    Yes, i'm quickly coming to that conclusion also.

    I'd get satellite broadband in if i thought there was no hope of fibre any time soon as 900kb/s is almost unusable these days - websites are designed with the expectation you have fast broadband and our XBox One is unusable because pretty much every game needs an update (we've 12 queued) and each of those would take 1-2 days to download and we'd be able to do little else on the internet when its happening.

    We can just about stream Netflix but if theres anything else happening in the house on the internet it wont run.

    A bit of a first world problem i know, but very frustrating.
    You are not special. You are not a beautiful and unique snowflake.
    • johndough
    • By johndough 12th Sep 16, 8:33 AM
    • 651 Posts
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    johndough
    • #5
    • 12th Sep 16, 8:33 AM
    • #5
    • 12th Sep 16, 8:33 AM
    Hi

    If you are part of the broadband rollout,
    (in this area it is http://www.cswbroadband.org.uk/), then maybe the sponsor of the cabinet re-shuffle could shed some light.

    Openreach don't do it out of the goodness of their own hearts, so try and sign up with a fibre supplier who may be able to exert some influence.

    http://www.cswbroadband.org.uk/your-area/currently-under-investigation/guide-better-broadband-subsidy-scheme/
    Guide to the Better Broadband Subsidy Scheme

    Introduction

    The Better Broadband Subsidy Scheme has been developed by the UK government to provide access to a subsidised broadband installation to homes and businesses that are unable to access a broadband service with a download speed of at least 2 Mb per second and who will not benefit from the superfast broadband roll out.
    If you currently experience poor broadband speeds, or are unable to obtain an affordable broadband service at all, the scheme will provide you with access to a basic broadband service that will offer speeds of at least 2 Mb per second.
    You can check your broadband download speed over the BT Openreach network using the ADSL checker.
    Broadband services may also be available from Virgin Media or other providers. You can check whether superfast broadband is available at your address using the BDUK superfast broadband checker.
    If you take advantage of this scheme your household or business will still be eligible for a superfast broadband service in the future.
    Applications to the Better Broadband Subsidy Scheme can be made until the end of 2017.
    • kwikbreaks
    • By kwikbreaks 12th Sep 16, 9:47 AM
    • 8,836 Posts
    • 4,415 Thanks
    kwikbreaks
    • #6
    • 12th Sep 16, 9:47 AM
    • #6
    • 12th Sep 16, 9:47 AM
    If the cabinet is in place then it won't be planning restrictions causing the delay so it's most likely a problem getting power to it. You can check that by listening to the cabinet to hear if it is humming. Some time back I found that my own cabinet would light up a mains tester screwdriver (some sort of LED one not a neon one) when I tried to find if it was powered.

    Openreach may be a complete shower but if they have a cabinet in place they will certainly try to get some ROI from it and not all delays can be laid at their door.
    • AndyPix
    • By AndyPix 12th Sep 16, 3:23 PM
    • 2,690 Posts
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    AndyPix
    • #7
    • 12th Sep 16, 3:23 PM
    • #7
    • 12th Sep 16, 3:23 PM
    Tip for your xbox :-


    Turn off wireless in the settings and remove the network cable (if applicable)


    You can then use your xbox without it complaining about updates.
    You wont be able to play online however (ovbiously)
    Running with scissors since 1978
    • chunter
    • By chunter 12th Sep 16, 4:22 PM
    • 1,918 Posts
    • 722 Thanks
    chunter
    • #8
    • 12th Sep 16, 4:22 PM
    • #8
    • 12th Sep 16, 4:22 PM
    No money in rural broadband. The money is in giving people in urban areas faster broadband. More potential customers, more potential profit.
    Openreach are a private company with a monopoly.

    It is sad and utterly pathetic that they're allowed to get away with it, but I didn't vote for the current rotten and corrupt government.
    • benjus
    • By benjus 13th Sep 16, 9:20 AM
    • 4,962 Posts
    • 3,029 Thanks
    benjus
    • #9
    • 13th Sep 16, 9:20 AM
    • #9
    • 13th Sep 16, 9:20 AM
    I live in outer London (zone 5) and I'm still at the "Build" stage and have been for about a year at least. There's no Virgin cable in the area either, so don't have that option. My parents live in rural Oxfordshire and have had fibre available for a while. No idea why they are taking so long where I live.
    Let's settle this like gentlemen: armed with heavy sticks
    On a rotating plate, with spikes like Flash Gordon
    And you're Peter Duncan; I gave you fair warning
    • Hoseman
    • By Hoseman 13th Sep 16, 4:26 PM
    • 329 Posts
    • 172 Thanks
    Hoseman
    Thats disappointing to hear as I advised someone to wait as it wouldnt take long (4 months) as they are at the connect stage too. Any advice or insights on how to get any 'on the ground' info would be appreciated.
    • motorguy
    • By motorguy 6th Oct 16, 7:15 PM
    • 15,370 Posts
    • 8,769 Thanks
    motorguy
    Just to update

    Openreach emailed back within 3 days saying they expected it to move to the next stage before the end of the month, and miraculously, it did a few days later!

    It sat at that stage for a week, then came up "Accepting orders" two weeks ago, we signed up to BT Infinity, and as of tuesday there we have 80MB broadband! (The engineer says it will drop over time to around 60MB)

    Complete world of a difference!

    Also got the new BT Home Hub 6 which has impressive coverage compared to the 5, and they gave us a BT Mini Hub for free, which is normally £69.99 (our house is a weird shape with thick walls).

    So all sorted!

    Thanks to everyone for taking the time to reply and offer advice
    You are not special. You are not a beautiful and unique snowflake.
    • GeoffBBBBBBBBBBBBB
    • By GeoffBBBBBBBBBBBBB 12th Sep 17, 5:50 AM
    • 1 Posts
    • 0 Thanks
    GeoffBBBBBBBBBBBBB
    Still Wating
    We live in a rural area and in April were pleased when we read that Openreach were connecting the cabinet, so fibre is typically available in the next 4 months. We are less than pleased to find that the status on the connection has not changed some 5 months later.
    Relatives tell us that typically within 4 months can mean up to 2 years.
    Which makes working from home a challenge.
    • Gloomendoom
    • By Gloomendoom 12th Sep 17, 8:23 AM
    • 12,697 Posts
    • 16,894 Thanks
    Gloomendoom
    We must have waited four years from being told that fibre was coming to the village. It seemed to stay at the "within 18 months" stage for most of that time.

    To be fair, we were/are connected direct to the exchange and getting 18 Mbps on copper, so probably a low priority. Surrounding villages got it more quickly. Speed has gone up to 48-50 now, although it was the eight fold increase in upload speed that convinced me to get fibre.
    Advice; it rhymes with mice. Advise; it rhymes with wise.
    • onomatopoeia99
    • By onomatopoeia99 12th Sep 17, 11:40 AM
    • 3,334 Posts
    • 7,358 Thanks
    onomatopoeia99
    Which makes working from home a challenge.
    Originally posted by GeoffBBBBBBBBBBBBB
    You are going to get a business service if you rely on it for your income, aren't you? Rather than relying on a consumer grade service like the ones that advertise on the telly or have so-called "deals" on here and bundle random stuff with no relevance to an internet connection (e.g. TV sports channels), where they regard an interruption to your connectivity as merely an inconvenience to you, so nothing terribly urgent.

    I mention this due to the number of "my internet is down and I need it to work from home / run my business as I'm self employed, but TT / Sky / BT / Plusnet / VM (etc) say it will be two weeks before they can fix it" posts that crop up.
    INTP, nerd, libertarian and scifi geek.
    Home is where my books are.
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