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  • FIRST POST
    • Fairy28
    • By Fairy28 2nd Sep 16, 10:56 AM
    • 6Posts
    • 8Thanks
    Fairy28
    Need your help consumer rights china!
    • #1
    • 2nd Sep 16, 10:56 AM
    Need your help consumer rights china! 2nd Sep 16 at 10:56 AM
    Hi Lovely People

    I am having a slight issue and wondering if any of you can offer any advice. Hubby recently purchased a pair of oakley flip flops online (at cost of 60GBP INC shipping) - paid on the credit card. Shoes came from China and when arrived they had sent the wrong shoes - adidas cheap beach shoes which retail at 16 GBP. I emailed the company who then asked for photographs which i sent, then then said that they would be checking with their warehouse and would get back to me.

    They have acknowledged that the mix up was there fault but are saying that the original shoes are no longer in stock. They are offering me 10 EUROS refund plus telling me to keep the cheap shoes and sell them on to get my money back.

    i have explained to them that this is unacceptable and i would like a full refund. but they have refused to give me this.

    where do i go from here? do i have any consumer rights with this chinese company?
    can i refuse to pay it on my credit card statement?
    any help and advice greatly appreciated
Page 1
    • naedanger
    • By naedanger 2nd Sep 16, 11:34 AM
    • 1,808 Posts
    • 1,398 Thanks
    naedanger
    • #2
    • 2nd Sep 16, 11:34 AM
    • #2
    • 2nd Sep 16, 11:34 AM
    Hi Lovely People

    I am having a slight issue and wondering if any of you can offer any advice. Hubby recently purchased a pair of oakley flip flops online (at cost of 60GBP INC shipping) - paid on the credit card. Shoes came from China and when arrived they had sent the wrong shoes - adidas cheap beach shoes which retail at 16 GBP. I emailed the company who then asked for photographs which i sent, then then said that they would be checking with their warehouse and would get back to me.

    They have acknowledged that the mix up was there fault but are saying that the original shoes are no longer in stock. They are offering me 10 EUROS refund plus telling me to keep the cheap shoes and sell them on to get my money back.

    i have explained to them that this is unacceptable and i would like a full refund. but they have refused to give me this.

    where do i go from here? do i have any consumer rights with this chinese company?
    can i refuse to pay it on my credit card statement?
    any help and advice greatly appreciated
    Originally posted by Fairy28
    Try doing a chargeback (not a section 75 refund) via your credit card, with the reason being the item was not as described. Not sure if this will work but it is the only option I can think of. (I doubt legal action would be feasible - even if you have rights in China how will you complete the forms, and even if you won how would you enforce payment.)


    Info on chargeback:
    http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback
    • bris
    • By bris 2nd Sep 16, 12:50 PM
    • 6,159 Posts
    • 5,120 Thanks
    bris
    • #3
    • 2nd Sep 16, 12:50 PM
    • #3
    • 2nd Sep 16, 12:50 PM
    You know not to rub salt into the would but they will also be fake.


    When you see a bargain online do some home work as it's very rarely what it seems.
    • Spank
    • By Spank 2nd Sep 16, 3:40 PM
    • 829 Posts
    • 630 Thanks
    Spank
    • #4
    • 2nd Sep 16, 3:40 PM
    • #4
    • 2nd Sep 16, 3:40 PM
    What were the flip flops? on Oakley's own site £55 are the most expensive men's
    • paddyrg
    • By paddyrg 2nd Sep 16, 5:58 PM
    • 12,642 Posts
    • 10,750 Thanks
    paddyrg
    • #5
    • 2nd Sep 16, 5:58 PM
    • #5
    • 2nd Sep 16, 5:58 PM
    Which site did you buy through? If AliExpress or Ebay you have some protections. If direct, you can try your card company, but also be aware you've given your card number to someone demonstrably untrustworthy so should probably get it cancelled and get a new card.
    • Fairy28
    • By Fairy28 2nd Sep 16, 6:21 PM
    • 6 Posts
    • 8 Thanks
    Fairy28
    • #6
    • 2nd Sep 16, 6:21 PM
    • #6
    • 2nd Sep 16, 6:21 PM
    i know i literally could have killed my husband I'm usually so cautious.

    it was through a site called mollies mobile grooming- which sounds dodgy to start with!

    thanks paddyrg ill ask the credit card company for a new one.

    they were oakley flip flops they were 60 with the shipping.

    thank you naedanger ill try the cashback route
    • Fairy28
    • By Fairy28 2nd Sep 16, 6:22 PM
    • 6 Posts
    • 8 Thanks
    Fairy28
    • #7
    • 2nd Sep 16, 6:22 PM
    • #7
    • 2nd Sep 16, 6:22 PM
    although looking back on the website now it does say co.uk which makes you think it is in uk.
    • Lumstorm
    • By Lumstorm 3rd Sep 16, 1:04 PM
    • 167 Posts
    • 88 Thanks
    Lumstorm
    • #8
    • 3rd Sep 16, 1:04 PM
    • #8
    • 3rd Sep 16, 1:04 PM
    An obviously dodgy website as who would name a shoe shop mobilegrooming if the name seems so different to what they sell stay clear.
    • photome
    • By photome 3rd Sep 16, 1:14 PM
    • 12,003 Posts
    • 7,515 Thanks
    photome
    • #9
    • 3rd Sep 16, 1:14 PM
    • #9
    • 3rd Sep 16, 1:14 PM
    So many of these pop up Chinese websites and many complaints on here.

    Not sure anyone has been back to say they have been successful with a charge back, would be good if you do come back and let everyone know.

    In mean time have you asked hubby why he thought buying shoes from a site linked to dog grooming or any kind of grooming, was a good idea
    • unholyangel
    • By unholyangel 3rd Sep 16, 2:50 PM
    • 10,212 Posts
    • 7,372 Thanks
    unholyangel
    although looking back on the website now it does say co.uk which makes you think it is in uk.
    Originally posted by Fairy28
    Common misconception among those unfamiliar with the online world I'm afraid.

    Doesn't help now but a few tips for future:

    1) Check the terms & conditions (do control & F if they're lengthy and search for "govern" and "registered") to see if they mention governing law and/or registered office address.

    2) If they do offer a UK address, search the address in google - some of these companies use "virtual" offices which is nothing more than a PO box basically.

    The big telltale signs of a chinese website are:
    Bad english, no contact address/email/phone number, just a "contact us" webform on the website, no/little compliance with uk laws, accepting many currencies etc.

    The website youve purchased from seem to tick most if not all of those boxes.
    Money doesn't solve poverty.....it creates it.
    • MothballsWallet
    • By MothballsWallet 3rd Sep 16, 3:07 PM
    • 10,361 Posts
    • 13,382 Thanks
    MothballsWallet
    although looking back on the website now it does say co.uk which makes you think it is in uk.
    Originally posted by Fairy28
    My personal website is a .co.uk - but I am in the UK, so that's okay.

    However, as unholyangel says, you don't have to be in the UK to have a .co.uk website: you can even pay a privacy service to keep your details off the registration record (and some of these privacy services will tell enquirers that it's not one of their customers' sites, which may be a lie).
    Always ask yourself one question: What would Gibbs do?
    Married to an immigrant.
    If Putin invades, I'm not worried: you, however, should be.
    • harrys dad
    • By harrys dad 4th Sep 16, 9:08 AM
    • 1,697 Posts
    • 1,892 Thanks
    harrys dad
    There are people around who pay £60 for a pair of flip flops????????????
    • Fairy28
    • By Fairy28 4th Sep 16, 9:11 AM
    • 6 Posts
    • 8 Thanks
    Fairy28
    Ha i know harrys dad! mine are 4.00 Asda ones!

    Photome - i know bad judgement - I will be regaining control of the purchasing from now on!!

    Thank you everyone for your replies i will be writing to the credit card company and i'll let you all know how i get on.
    • vikingaero
    • By vikingaero 4th Sep 16, 9:41 AM
    • 10,197 Posts
    • 12,843 Thanks
    vikingaero
    http://www.mollysmobilegrooming.co.uk/

    So much wrong with this website:

    (1) Standard cheap webshop template
    (2) Contact Us page is a webform only
    (3) No geographic UK Landline number
    (4) No physical UK address
    (5) Registered in March 2016 to a UK Individual who doesn't seem to be involved.
    (6) The Trusted Seal badges are just copied images and you should be able to click through on some of them. Even Verisign Secured has I think been replaced by Norton Secure since 2012.
    The man without a signature.
    • cookie365
    • By cookie365 4th Sep 16, 11:19 AM
    • 1,557 Posts
    • 953 Thanks
    cookie365
    Plus completely irrelevent stuff on the About Us page, and the Shipping& Returns page referring to a completely different website.

    Seriously, anyone taken in by this site shouldn't be allowed access to a credit card.
    • Fairy28
    • By Fairy28 1st Oct 16, 7:38 PM
    • 6 Posts
    • 8 Thanks
    Fairy28
    Quick update

    Thanks guys credit card canceled the payment and took it off the bill
    • Sicard
    • By Sicard 2nd Oct 16, 8:15 AM
    • 255 Posts
    • 161 Thanks
    Sicard
    That's good news me old china.
    There are known knowns. These are things we know that we know. There are known unknowns. That is to say, there are things that we know we don't know. But there are also unknown unknowns. There are things we don't know we don't know.

    Donald Rumsfeld
    • Computersaysno
    • By Computersaysno 11th Oct 16, 12:20 PM
    • 729 Posts
    • 541 Thanks
    Computersaysno
    Consumer rights China...great oxymoron!!!
    Welcome to the world of 'Protect the brand at the cost of free speech'
    • fleshandbone
    • By fleshandbone 11th Oct 16, 12:27 PM
    • 445 Posts
    • 201 Thanks
    fleshandbone
    For crying out loud never buy anything from china!!!
    Live and let live, love and not hate, sing and be joyous, respect all mankind and natures gifts
    • unholyangel
    • By unholyangel 11th Oct 16, 5:48 PM
    • 10,212 Posts
    • 7,372 Thanks
    unholyangel
    For crying out loud never buy anything from china!!!
    Originally posted by fleshandbone
    Is that sarcasm?
    Money doesn't solve poverty.....it creates it.
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