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  • FIRST POST
    • theshoefairy
    • By theshoefairy 22nd Aug 16, 4:21 PM
    • 88Posts
    • 10Thanks
    theshoefairy
    Help with Virgin Media
    • #1
    • 22nd Aug 16, 4:21 PM
    Help with Virgin Media 22nd Aug 16 at 4:21 PM
    I was wondering if someone could help me with this. My VM bill has been increasing and it seems very expensive for what I am actually getting.

    Currently I am getting Super Fibre 50, The Medium TV package which seems to be the most basic, and medium phone which I never use.

    I have checked prices on their site and I am paying the same amount for the VIP package, which is the best package they are offering! So I am really being ripped off bigtime.

    Can anyone give me any tips on what to say to them when I call? Do I tell them that I'm paying the same amount for their VIP package?

    Many thanks
Page 1
    • jb66
    • By jb66 22nd Aug 16, 9:02 PM
    • 1,566 Posts
    • 643 Thanks
    jb66
    • #2
    • 22nd Aug 16, 9:02 PM
    • #2
    • 22nd Aug 16, 9:02 PM
    Find what package you want and then call them up to move to it
    • phibo
    • By phibo 24th Aug 16, 8:39 PM
    • 10 Posts
    • 2 Thanks
    phibo
    • #3
    • 24th Aug 16, 8:39 PM
    • #3
    • 24th Aug 16, 8:39 PM
    I was wondering if someone could help me with this. My VM bill has been increasing and it seems very expensive for what I am actually getting.

    Currently I am getting Super Fibre 50, The Medium TV package which seems to be the most basic, and medium phone which I never use.

    I have checked prices on their site and I am paying the same amount for the VIP package, which is the best package they are offering! So I am really being ripped off bigtime.

    Can anyone give me any tips on what to say to them when I call? Do I tell them that I'm paying the same amount for their VIP package?

    Many thanks
    Originally posted by theshoefairy
    Been with Virgin, 13 years since buying first house.

    100mb Broadband
    Evening & Weekends Phone
    XL TV (no sports or movies)
    £72 per month

    I actually rang them up this evening and asked to cancel my TV but drop my Broadband to 50mb and Telephone...£48 per month!

    Couldn't believe it, so told them I wanted to cancel everything, which they have, entire phone call was about 6-7mins.

    No trying to keep me, no loyalty discount, retentions sales talk, just cancelled me without a problem.
    • AndyPK
    • By AndyPK 24th Aug 16, 9:09 PM
    • 1,551 Posts
    • 401 Thanks
    AndyPK
    • #4
    • 24th Aug 16, 9:09 PM
    • #4
    • 24th Aug 16, 9:09 PM
    I noticed there was a good deal on www.uswitch.com
    earlier. But for new customers.

    50Mbps
    £12/month + LR.
    12 month contract.

    If you do cancel, it maybe worth taking up
    • dave_dph
    • By dave_dph 29th Aug 16, 6:29 PM
    • 471 Posts
    • 153 Thanks
    dave_dph
    • #5
    • 29th Aug 16, 6:29 PM
    • #5
    • 29th Aug 16, 6:29 PM
    Hi Phibo

    Have you received a call back from the outbound retentions team? Once a cancellation request has gone through you normally get the call after a few days and usually they'll keep trying until they get you.
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