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  • FIRST POST
    • Hattie625
    • By Hattie625 15th Aug 16, 2:54 PM
    • 418Posts
    • 269Thanks
    Hattie625
    Co-op Bank Monthly 4 Reward
    • #1
    • 15th Aug 16, 2:54 PM
    Co-op Bank Monthly 4 Reward 15th Aug 16 at 2:54 PM
    I satisfied the requirements for the 4 monthly reward on the Co-op Bank current account in July. I understood that the reward was paid on the 15th of the month following but it hasn't been paid today. Has anyone received theirs today?
Page 2
    • Yorkshire Pud
    • By Yorkshire Pud 12th Sep 16, 11:10 AM
    • 621 Posts
    • 342 Thanks
    Yorkshire Pud
    This might stop people wasting their time.

    I just phoned Co op and after a 12 minute wait was told the emails have been sent in error 'before they could stop them' and there won't be a problem qualifying and I will get paid.
    • gingercordial
    • By gingercordial 12th Sep 16, 11:52 AM
    • 776 Posts
    • 583 Thanks
    gingercordial
    This might stop people wasting their time.

    I just phoned Co op and after a 12 minute wait was told the emails have been sent in error 'before they could stop them' and there won't be a problem qualifying and I will get paid.
    Originally posted by Yorkshire Pud
    Good to know, thank you. I've had the e-mail saying incorrectly that I didn't pay in 800 or log in to online banking, so I'd come on here looking for a thread before calling them. I won't bother now unless it really doesn't show up later this week.
    • noh
    • By noh 12th Sep 16, 12:02 PM
    • 5,061 Posts
    • 3,384 Thanks
    noh
    They gave me 5.50 rather than 4, so a profitable 'glitch'!
    Originally posted by YorkshireBoy
    Same here.
    Looks like the same this month. I have received the email telling me that I'm not eligible for the reward because I did not log in to online banking or use the app.
    I clearly did log in to send the 800 back to its original home. Looks like another 5.50 this month.
    • Hattie625
    • By Hattie625 12th Sep 16, 12:57 PM
    • 418 Posts
    • 269 Thanks
    Hattie625
    I've also received the email today from Co-op saying that I'm not eligible for the monthly reward this time. However I definitely met the requirements during August. I won't bother contacting them in the light of earlier posts, but will await developments.

    Surely Co-op can expect the wrath of the regulator if they keep on like this? Either have a monthly reward scheme or don't have one, but they should administer it properly if they have it.
    • dggar
    • By dggar 12th Sep 16, 4:01 PM
    • 471 Posts
    • 230 Thanks
    dggar
    They're not doing manual credits this time. They've been told to inform customers that the emails have been sent out in error and that automatic payment will be made later this week.

    So you'll have to make do with a 15 credit to the account for phone calls instead.
    Originally posted by YorkshireBoy

    I had the eMail today telling me I had not logged on to online banking and had not had 4 direct debits.


    Went to the main Manchester branch and was told that was the 3rd person this morning to come in about this.


    They did a manual credit for me.
    • SnowTiger
    • By SnowTiger 12th Sep 16, 4:50 PM
    • 2,783 Posts
    • 1,774 Thanks
    SnowTiger
    I've also received the email today from Co-op saying that I'm not eligible for the monthly reward this time. However I definitely met the requirements during August. I won't bother contacting them in the light of earlier posts, but will await developments.
    Originally posted by Hattie625
    I've received a similar email, however it doesn't mention why I didn't qualify for the reward.

    I've just received another one titled 'We're sorry, we've made a mistake', which explains it was sent in error.
    • Hattie625
    • By Hattie625 12th Sep 16, 4:57 PM
    • 418 Posts
    • 269 Thanks
    Hattie625
    I've received a similar email, however it doesn't mention why I didn't qualify for the reward.

    I've just received another one titled 'We're sorry, we've made a mistake', which explains it was sent in error.
    Originally posted by SnowTiger
    Yes, I've just had the "sorry" email as follows:-

    Dear customer,
    Earlier today we sent you an email about Everyday Rewards. This email was sent to you by mistake, please ignore this and were sorry for any confusion this caused.
    We have identified what caused this error and have put steps in place to make sure this doesnt happen again.


    It doesn't actually say that I HAVE qualified for the reward though.
    • teddysmum
    • By teddysmum 12th Sep 16, 5:21 PM
    • 5,840 Posts
    • 3,442 Thanks
    teddysmum
    It's the first time I've had a problem and, knowing I had logged in to do the accounts round robin, gave them a call. The opening greeting was a recorded apology and explanation.


    I now have the apology email and was somewhat amused by the slogan' It's good to be different.'
    • Westie983
    • By Westie983 12th Sep 16, 6:07 PM
    • 3,219 Posts
    • 12,605 Thanks
    Westie983
    I got the email this morning but I ignored it as it was before the 15th and I know I had logged onto the app, and paid out 4 DD, so was going to call them when the reward wasn't paid on the 15th,
    Save 12k in 2016 #16 Total 14650/12000 = 122.08%
    Sealed Pot Challenge ~ 10 #97 Total (252) +13/300 = 88.33% ( x 10)
    Xmas 2017 1 a Day #6 Total 34.00/365 = 9.31%
    Virtual Sealed Pot #1 Total 800/800 = 100.00%
    2 Savers Club 2016 #104 Total (1060)+386/2000 = 72.30%

    Total 17195.78/15465 = 111.18%
    • Hattie625
    • By Hattie625 12th Sep 16, 6:17 PM
    • 418 Posts
    • 269 Thanks
    Hattie625
    I got the email this morning but I ignored it as it was before the 15th and I know I had logged onto the app, and paid out 4 DD, so was going to call them when the reward wasn't paid on the 15th,
    Originally posted by Westie983
    It won't show in your account until the 16th. Not worth calling them on the 15th
    • YorkshireBoy
    • By YorkshireBoy 12th Sep 16, 6:31 PM
    • 28,337 Posts
    • 16,138 Thanks
    YorkshireBoy
    I had the eMail today telling me I had not logged on to online banking and had not had 4 direct debits.


    Went to the main Manchester branch and was told that was the 3rd person this morning to come in about this.


    They did a manual credit for me.
    Originally posted by dggar
    I can't see them taking you off the auto payment run so it looks like a double up for you this month then.
    • Westie983
    • By Westie983 12th Sep 16, 8:31 PM
    • 3,219 Posts
    • 12,605 Thanks
    Westie983
    It won't show in your account until the 16th. Not worth calling them on the 15th
    Originally posted by Hattie625
    I know that thanks,
    Save 12k in 2016 #16 Total 14650/12000 = 122.08%
    Sealed Pot Challenge ~ 10 #97 Total (252) +13/300 = 88.33% ( x 10)
    Xmas 2017 1 a Day #6 Total 34.00/365 = 9.31%
    Virtual Sealed Pot #1 Total 800/800 = 100.00%
    2 Savers Club 2016 #104 Total (1060)+386/2000 = 72.30%

    Total 17195.78/15465 = 111.18%
    • RonRam
    • By RonRam 13th Sep 16, 5:51 PM
    • 2 Posts
    • 0 Thanks
    RonRam
    I have only been with them for four months, I meet the terms needed and only receive payments when I complain.
    • SnowTiger
    • By SnowTiger 16th Sep 16, 3:05 AM
    • 2,783 Posts
    • 1,774 Thanks
    SnowTiger
    I received my reward and cashback today.
    • Yorkshire Pud
    • By Yorkshire Pud 16th Sep 16, 8:28 AM
    • 621 Posts
    • 342 Thanks
    Yorkshire Pud
    This might stop people wasting their time.

    I just phoned Co op and after a 12 minute wait was told the emails have been sent in error 'before they could stop them' and there won't be a problem qualifying and I will get paid.
    Originally posted by Yorkshire Pud
    I got paid 4 plus 1.25 CB today.
    Last edited by Yorkshire Pud; 16-09-2016 at 9:15 AM.
    • SnowTiger
    • By SnowTiger 16th Sep 16, 12:51 PM
    • 2,783 Posts
    • 1,774 Thanks
    SnowTiger
    I got paid 4 plus 1.25 CB today.
    Originally posted by Yorkshire Pud
    I received 1.50 cashback. You're not trying hard enough!
    • locky123
    • By locky123 18th Oct 16, 10:17 AM
    • 290 Posts
    • 32 Thanks
    locky123
    Anyone received 4 reward yet this month?
    • Hattie625
    • By Hattie625 18th Oct 16, 10:37 AM
    • 418 Posts
    • 269 Thanks
    Hattie625
    I havent had mine, all conditions met. It's now the 18th, usually paid mid month. They've been updating their systems over the weekend, maybe that's the reason for the delay.
    • durhamviper
    • By durhamviper 18th Oct 16, 10:59 AM
    • 11 Posts
    • 8 Thanks
    durhamviper
    Yes mine was paid on Oct 14th
    • Ed-1
    • By Ed-1 18th Oct 16, 11:40 AM
    • 1,498 Posts
    • 810 Thanks
    Ed-1
    Yes mine was paid on Oct 14th
    Originally posted by durhamviper
    Ditto.....
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