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  • FIRST POST
    • CRL1703
    • By CRL1703 15th Jul 16, 9:07 AM
    • 1Posts
    • 1Thanks
    CRL1703
    Store Card PPI Claim
    • #1
    • 15th Jul 16, 9:07 AM
    Store Card PPI Claim 15th Jul 16 at 9:07 AM
    Hi there. I had a Dorothy Perkins store card for (too) many years and finally got rid of it in 2015. I wrote to Dorothy Perkins in January this year who advised that their cards are administered by New Day Ltd and I should contact them. I contacted them by email (from their website) initially but still no response after 2 attempts. I then wrote to them in March and again in May with no response to date. Has anyone tried to reclaim PPI from New Day/Dorothy Perkins and if so, is there a better way of approaching this. Thanks
Page 1
    • zx81
    • By zx81 15th Jul 16, 9:09 AM
    • 14,380 Posts
    • 15,170 Thanks
    zx81
    • #2
    • 15th Jul 16, 9:09 AM
    • #2
    • 15th Jul 16, 9:09 AM
    Phone? .
    • Mersey
    • By Mersey 15th Jul 16, 1:25 PM
    • 1,634 Posts
    • 780 Thanks
    Mersey
    • #3
    • 15th Jul 16, 1:25 PM
    • #3
    • 15th Jul 16, 1:25 PM
    Santander are currently paying out re PPI on store cards from the then Arcadia Group of stores (DP, Debenhams, Top Shop, Burton etc).


    The Santander PPI team are very helpful and can often provide account details over the 'phone just by searching by name and address (if you don't have the account numbers).


    This might interest you:


    www.mirror.co.uk/money/you-used-store-card-1990s-7114139


    You can refer the matter to Genworth (the underwriter) or the FOS (Ombudsman) if Santander reject your claim(s).
    Please be polite to OPs and remember this is a site for Claimants and Appellants to seek redress against their bank, ex-boss or retailer. If they wanted morality or the view of the IoD or Bank they'd ask them.
    • Jacquie1970
    • By Jacquie1970 18th Jul 16, 3:24 PM
    • 4 Posts
    • 0 Thanks
    Jacquie1970
    • #4
    • 18th Jul 16, 3:24 PM
    • #4
    • 18th Jul 16, 3:24 PM
    I to had a dorothy perkins card that i didnt really want finally ripped it up a few years ago but everybody i called doesnt seem to know how to help me claim or give me my old account number so i can proceed myself
    • Nasqueron
    • By Nasqueron 18th Jul 16, 3:49 PM
    • 4,047 Posts
    • 2,336 Thanks
    Nasqueron
    • #5
    • 18th Jul 16, 3:49 PM
    • #5
    • 18th Jul 16, 3:49 PM
    I to had a dorothy perkins card that i didnt really want finally ripped it up a few years ago but everybody i called doesnt seem to know how to help me claim or give me my old account number so i can proceed myself
    Originally posted by Jacquie1970
    A claims company cannot find this info for you so don't believe any claims they will be able to.

    You can ring Dorothy Perkins and ask them, if they can't see it, risk £10 on a DSAR for all the data they have on you.

    If it was in the last 6 years try the credit report agencies like Noddle (note, noddle not noodle) which you can access free or try Experian/Equifax using the £2 statutory report as it should be on there
    • Lauram13
    • By Lauram13 20th Jul 16, 12:08 AM
    • 2 Posts
    • 0 Thanks
    Lauram13
    • #6
    • 20th Jul 16, 12:08 AM
    • #6
    • 20th Jul 16, 12:08 AM
    After seeing a previous post, I contacted Santander & found out I had two insurance products(ppi) on a Dorothy Perkins card & a River Island card. So i was sent all the paperwork for me to fill in and send back. I basically said the form was filled in for me and I was a student at the time so was of no use to me. That was 5 weeks ago, got a letter last week stating they had not made a decision on my case but would hear within 4 weeks. So currently still waiting, no idea if I'll have much luck or not. But definitely worth contacting Santander directly. I have no account numbers etc so aslong as you have your surname & address.
    • ethereal
    • By ethereal 23rd Jul 16, 10:44 AM
    • 71 Posts
    • 16 Thanks
    ethereal
    • #7
    • 23rd Jul 16, 10:44 AM
    • #7
    • 23rd Jul 16, 10:44 AM
    Hi there. I had a Dorothy Perkins store card for (too) many years and finally got rid of it in 2015. I wrote to Dorothy Perkins in January this year who advised that their cards are administered by New Day Ltd and I should contact them. I contacted them by email (from their website) initially but still no response after 2 attempts. I then wrote to them in March and again in May with no response to date. Has anyone tried to reclaim PPI from New Day/Dorothy Perkins and if so, is there a better way of approaching this. Thanks
    Originally posted by CRL1703
    Hi. I have tried to claim from my Dorothy Perkins card, House of Fraser and Debenhams using New Day but have had no response at all. I have also tried New look via Ikano Financial Services but again no response at all. I'm glad I found this thread. I'm going to try Santander! Thank you
    • roger_c
    • By roger_c 2nd Aug 16, 8:15 PM
    • 304 Posts
    • 200 Thanks
    roger_c
    • #8
    • 2nd Aug 16, 8:15 PM
    • #8
    • 2nd Aug 16, 8:15 PM
    I had a House of Fraser Card which had PPI which was sold 'over the phone'. I complained to Santander who rejected the complaint and advised they were governed by the 'FLA' and not the Ombudsman. Referred complaint to Genworth Financial, their insurers, who also rejected the claim. Referred to FOS and low and behold complaint was upheld. They also advised that the details of my complaint were passed to the insurance company in a group claim as my details were similar to others claiming to have been missold. RESULT, got my compensation today.
    • suzie gilroy
    • By suzie gilroy 10th May 17, 4:16 PM
    • 2 Posts
    • 0 Thanks
    suzie gilroy
    • #9
    • 10th May 17, 4:16 PM
    • #9
    • 10th May 17, 4:16 PM
    I have a Fenwicks store card and contacted Gladstone Brookes they have a lenders list and most store cards including Fenwick Department Store is on this list when I contacted them they said they do not handle Fenwicks. I then found an article on the internet referring you to the Daily Mirror telling you to contact New Day (the card dates back to the early 1980's.) they told me they having nothing to do with store cards. Would appreciate any feedback on this subject. Thanks
    • -taff
    • By -taff 10th May 17, 8:15 PM
    • 7,169 Posts
    • 5,159 Thanks
    -taff
    Why haven't you complained to Fenwick?
    • Eileen1
    • By Eileen1 3rd Jun 17, 11:03 AM
    • 6 Posts
    • 10 Thanks
    Eileen1
    I have claimed on a couple of old storecards via Resolver. They have come back as New Day and I have had confirmation emails from them saying they are looking into it. Have fingers crossed for a good outcome. Hope this helps
    • Aesop
    • By Aesop 17th Jun 17, 12:47 AM
    • 23,547 Posts
    • 153,689 Thanks
    Aesop
    I have a Fenwicks store card and contacted Gladstone Brookes they have a lenders list and most store cards including Fenwick Department Store is on this list when I contacted them they said they do not handle Fenwicks. I then found an article on the internet referring you to the Daily Mirror telling you to contact New Day (the card dates back to the early 1980's.) they told me they having nothing to do with store cards. Would appreciate any feedback on this subject. Thanks
    Originally posted by suzie gilroy
    New Day sold the accounts to Santander who in turn sold them to Axa. Certain store cards were underwritten by FLA. You can write to the FLA and ask them to review the missold PPI.
    Make £10 a day December 2017 £19.18
    November 2017 £253.84
    September 2017 £81.68
    .
    August 2017 £390.47
    • Skatterbol
    • By Skatterbol 1st Aug 17, 10:40 AM
    • 1 Posts
    • 1 Thanks
    Skatterbol
    Hi, I just contacted Santander yesterday regards PPI on a Dorothy Perkins and Topshop card from 1997 and 2002, they are sending out paperwork. Has anybody had any luck in claiming back PPI yet?
    • zx81
    • By zx81 1st Aug 17, 10:42 AM
    • 14,380 Posts
    • 15,170 Thanks
    zx81
    Yes. But that has no bearing on your complaint.
    • Aesop
    • By Aesop 1st Aug 17, 11:23 AM
    • 23,547 Posts
    • 153,689 Thanks
    Aesop
    Hi, I just contacted Santander yesterday regards PPI on a Dorothy Perkins and Topshop card from 1997 and 2002, they are sending out paperwork. Has anybody had any luck in claiming back PPI yet?
    Originally posted by Skatterbol
    yes a friend did
    Make £10 a day December 2017 £19.18
    November 2017 £253.84
    September 2017 £81.68
    .
    August 2017 £390.47
    • Mersey
    • By Mersey 1st Aug 17, 6:48 PM
    • 1,634 Posts
    • 780 Thanks
    Mersey
    Hi, I just contacted Santander yesterday regards PPI on a Dorothy Perkins and Topshop card from 1997 and 2002, they are sending out paperwork. Has anybody had any luck in claiming back PPI yet?
    Originally posted by Skatterbol


    Yes, see my link above.
    Please be polite to OPs and remember this is a site for Claimants and Appellants to seek redress against their bank, ex-boss or retailer. If they wanted morality or the view of the IoD or Bank they'd ask them.
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