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  • FIRST POST
    • Browntoa
    • By Browntoa 17th Jun 16, 8:29 PM
    • 31,871Posts
    • 37,588Thanks
    Browntoa
    Sky TV retention deals ( post your haggling successes )
    • #1
    • 17th Jun 16, 8:29 PM
    Sky TV retention deals ( post your haggling successes ) 17th Jun 16 at 8:29 PM
    Please post any deals you have negotiated with sky

    Please post

    The package

    The price and discount

    The length of the contract
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's and Discount Code boards which means I volunteer to help get your forum questions answered and keep the forum runnning smoothly .However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.
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    • ylcm
    • By ylcm 3rd Sep 17, 11:57 AM
    • 6 Posts
    • 4 Thanks
    ylcm
    I've had the same problem too having been on 75% off my Variety with Sports and Movies bundle since last Nov. When Sky launched the new sport and movie bundles as standalone options last month, my discount was only applied to the remaining Variety part. Trying to get through to someone via MySky who could fix it was a complete waste of time, and chat is permanently busy. After a 30 minute wait on the phone yesterday, I managed to get through to someone who could see what had got wrong, but didn't have the authority to fix. He then transferred me to Retentions, who confirmed the error was with the Sky billing and will arrange to get it fixed by a different back office team. They've promised to ring back tomorrow to confirm all sorted.
    • HedZupp
    • By HedZupp 3rd Sep 17, 8:33 PM
    • 1 Posts
    • 0 Thanks
    HedZupp
    Most of the deals quoted here seem to be for full packages with no price breakdown which makes working out whether I'm getting a good deal quite difficult!

    What sort of price should I be aiming for for the below? (current Sky+ HD customer)

    Original bundle
    Sky Q (plus 1 mini box which I think is no extra charge)
    Broadband / fibre (plus line rental)

    Thanks!
    • AmberWH
    • By AmberWH 3rd Sep 17, 8:58 PM
    • 16 Posts
    • 0 Thanks
    AmberWH
    I can only comment on the Broadband plus line rental.
    Broadband (unlimited) - free (standard speed which is fine). Beware - Sky have been fined for smallprint on their advert for fibre cos it wasn't unlimited. Despite this fine they are still sometimes advertising fibre with this smallprint so always check it is unlimited, to compare them to other ISPs.
    Line rental - now lowest I can get is £18.99
    Sky anytime talk - full price (they won't discount any more) - £8
    I got this by cancelling my contract at the end (2 weeks ago) and a window popped up on the website offering this so-called deal. Going via the phone or chatline was horrendous - they wanted more than this and upped it every time I rang.
    For me it's a 73% increase. It's a scandal it's not in the papers, what's happening to ISP prices. Be prepared - haggling doesn't work any more!
    • Ziggy Stardust
    • By Ziggy Stardust 4th Sep 17, 8:02 AM
    • 1,389 Posts
    • 917 Thanks
    Ziggy Stardust
    Most of the deals quoted here seem to be for full packages with no price breakdown which makes working out whether I'm getting a good deal quite difficult!

    What sort of price should I be aiming for for the below? (current Sky+ HD customer)

    Original bundle
    Sky Q (plus 1 mini box which I think is no extra charge)
    Broadband / fibre (plus line rental)

    Thanks!
    Originally posted by HedZupp
    There is an offer for free BB just pay line rental at £18.99, go to the help tab, then click on cancel BB and click on going to another provider and an offer should come up, or this may work https://secure.sky.com/downgrades/broadband/offer, there are no discounts for the phone packages at the moment so we're on the 'pay as you go' type plan but use the minutes on our mobiles instead, this is a bit of a pain as reception is not too good at home but as we don't make many calls it will do.

    Tv, have a look at the packages and which you want, 60% off last year was good along with £50 account credit, this year I was offered 50% and £20 account credit, as we only watch a few programmes on Sky Atlantic and all the rest are on freeview £11 per month is not worth it as we can get these couple programmes on Now Tv on catch up a few weeks after they've aired and will only be paying for one or two months.

    I can't help on Sky Q as we have the old Sky+ box which is starting to become unreliable.

    I was disconnected yesterday so if/when I get a better offer I will post here.
    • hawkhurst
    • By hawkhurst 4th Sep 17, 9:07 AM
    • 4 Posts
    • 0 Thanks
    hawkhurst
    Breakdown of my deal:

    - Boxsets £22.80
    - Sports (all channels) - £16.80
    - Sky Cinema - £5.10
    - HD Basic - £0
    - Sky Sports HD - £2
    - Sky Q mini box - £12

    Was paying £35 (friends and family Sky Q intro offer), wanted me to pay £92. Rejected offers of £85, £79 and settled on £58
    • Colin_Maybe
    • By Colin_Maybe 4th Sep 17, 9:12 AM
    • 1,282 Posts
    • 560 Thanks
    Colin_Maybe
    Sky Q (plus 1 mini box which I think is no extra charge)
    Originally posted by HedZupp
    There's no additional upfront charge for the mini box but it does add £12 a month to the cost. If adding more then they charge £99 extra per added box but for the same monthly fee.
    • Ziggy Stardust
    • By Ziggy Stardust 4th Sep 17, 10:51 AM
    • 1,389 Posts
    • 917 Thanks
    Ziggy Stardust
    There's no additional upfront charge for the mini box but it does add £12 a month to the cost. If adding more then they charge £99 extra per added box but for the same monthly fee.
    Originally posted by Colin_Maybe
    So you have to pay £12pm for one skyQ box as a rental? My Sky+ box is on its last legs .
    • mikeizz
    • By mikeizz 4th Sep 17, 12:28 PM
    • 41 Posts
    • 16 Thanks
    mikeizz
    So you have to pay £12pm for one skyQ box as a rental? My Sky+ box is on its last legs .
    Originally posted by Ziggy Stardust
    Probably be a lot cheaper to buy a second hand sky+ box off ebay!

    You can get them for about £20.

    My dad has Sky Q and hates it, saying he prefered the interface of the sky+ box , each to their own though!
    Last edited by mikeizz; 04-09-2017 at 12:31 PM.
    • JamesN
    • By JamesN 4th Sep 17, 3:44 PM
    • 502 Posts
    • 144 Thanks
    JamesN
    Anyone had any joy trying to go from Sky+ to Sky Q as part of the renewal? Best I'm getting at the minute is 35% off and free boxes but its only for 12 months on an 18 month contract. My subscription finished on Saturday so I'm now in the disconnection phase but haven't seen much improvement in the offers. Is it a waiting game?

    I've done all my talking through online chat, do people get more luck over the phone?
    • Boohoo
    • By Boohoo 4th Sep 17, 3:55 PM
    • 506 Posts
    • 39 Thanks
    Boohoo
    Anyone had any joy trying to go from Sky+ to Sky Q as part of the renewal? Best I'm getting at the minute is 35% off and free boxes but its only for 12 months on an 18 month contract. My subscription finished on Saturday so I'm now in the disconnection phase but haven't seen much improvement in the offers. Is it a waiting game?

    I've done all my talking through online chat, do people get more luck over the phone?
    I think you will have to get a good deal on sky+ like 50/60% off and then try to upgrade online and you will see what it will cost you but if you get a 12 month sky+ discount and i think sky Q will be 18 month long so you may have to pay full price for the last 6 months and aslo you dont own any of the sky Q gear and will have to returned to sky when you leave.
    • JamesN
    • By JamesN 4th Sep 17, 4:40 PM
    • 502 Posts
    • 144 Thanks
    JamesN
    Thanks. Is there a limit on the discount though you can transfer to Sky Q? Happy to stay as long as I get the good deals its just a pain negotiating each time. Definitely don't want to pay full price for 6 months though.

    Is there a cap on the deals? I might angle for a non contract renewal and see what they say about transferring that (just in case they don't let me carry over the discount to Q).
    • abacab
    • By abacab 4th Sep 17, 5:31 PM
    • 422 Posts
    • 494 Thanks
    abacab
    Thank you,your link worked for me.I signed into sky,clicked on the link,and it took me to the free broadband offer.
    My current offer had a month to run,but I've just renegotiated the basic tv package at 50% off for another year,so this will tie the 2 together,which may help next year.Changing isp's can be a pain with billing mistakes,so this will do me!
    There is an offer for free BB just pay line rental at £18.99, go to the help tab, then click on cancel BB and click on going to another provider and an offer should come up, or this may work https://secure.sky.com/downgrades/broadband/offer, there are no discounts for the phone packages at the moment so we're on the 'pay as you go' type plan but use the minutes on our mobiles instead, this is a bit of a pain as reception is not too good at home but as we don't make many calls it will do.

    Tv, have a look at the packages and which you want, 60% off last year was good along with £50 account credit, this year I was offered 50% and £20 account credit, as we only watch a few programmes on Sky Atlantic and all the rest are on freeview £11 per month is not worth it as we can get these couple programmes on Now Tv on catch up a few weeks after they've aired and will only be paying for one or two months.

    I can't help on Sky Q as we have the old Sky+ box which is starting to become unreliable.

    I was disconnected yesterday so if/when I get a better offer I will post here.
    Originally posted by Ziggy Stardust
    • Graeme1978
    • By Graeme1978 5th Sep 17, 6:00 PM
    • 17 Posts
    • 1 Thanks
    Graeme1978
    Like a few of the others here I took out the £30 Sky Q package last year with £100 credit. Just rang to cancel and to be honest would have accepted anything sub £50 but offered me £39 a month to keep the existing package.
    • deanh1
    • By deanh1 6th Sep 17, 12:10 PM
    • 32 Posts
    • 3 Thanks
    deanh1
    currently in my 31 days cancellation.

    I have the sky q 2tb box
    s
    1 x sky q mini box

    full tv is package Inc sports and cinema

    I was paying £41.40 thanks to mse from their offer codes last year.

    unable to get anything close out of sky to stay. they have offered me 30% on my sky account. just phoned them up and they are offering 25% saying they don't have any higher deals for q.

    really don't want to leave but don't want to pay much more than what I do at min.

    anyone had any luck with a similar deal?
    • fryster2006
    • By fryster2006 6th Sep 17, 8:47 PM
    • 253 Posts
    • 64 Thanks
    fryster2006
    Settled on a 50% discount for 12 months, however it actually discounted by 50% and then a further 25%, so around £15 a month for box sets bundle. This was confirmed by retentions, however now my bill has actually been finalised as going out it has messed up the discount and is now only 25% off. So another nice wait on the phone!
    • SH4RON
    • By SH4RON 7th Sep 17, 8:26 PM
    • 1 Posts
    • 1 Thanks
    SH4RON
    annoyed - advice needed.
    There is an offer for free BB just pay line rental at £18.99, go to the help tab, then click on cancel BB and click on going to another provider and an offer should come up, or this may work (url as noted in original post), there are no discounts for the phone packages at the moment so we're on the 'pay as you go' type plan but use the minutes on our mobiles instead, this is a bit of a pain as reception is not too good at home but as we don't make many calls it will do.
    Originally posted by Ziggy Stardust
    This is exactly what I did on 03/09/2017. Called today as I couldn't see it in my account and SKY can see an email sent to my previous email address confirming offer, checked old email but I never received it. Even although I was logged into my account with correct email to do this, they tell me they think this is offer for people who only have broadband (no tv) and won't honour deal. Bear in mind there is nothing active in old email address for me to be able to consider leaving to get offer. I have history with all the url details for the steps I took, but every time I go to them now it takes me to an "ineligible" page (automatically adds this onto end of url I type). I said I could send them it all. Not interested. Gave me advice on how to transfer my broadband elsewhere. They want £23.99 for ordinary broadband but new customers seem to be able to get fibre for £1 more.
    Would complaining really do me any good?
    • Colin_Maybe
    • By Colin_Maybe 8th Sep 17, 8:09 AM
    • 1,282 Posts
    • 560 Thanks
    Colin_Maybe
    Would complaining really do me any good?
    Originally posted by SH4RON
    I sent a written complaint 14 days ago to Edinburgh and still haven't received a reply in any form (they had full contact details) so I'd say no. I don't know if this Sky Sports !!!!-up they've managed to do is keeping them busy but they seem extremely difficult to get hold of at the moment.
    • Mchambers
    • By Mchambers 8th Sep 17, 8:23 AM
    • 453 Posts
    • 151 Thanks
    Mchambers
    I sent a written complaint 14 days ago to Edinburgh and still haven't received a reply in any form (they had full contact details) so I'd say no. I don't know if this Sky Sports !!!!-up they've managed to do is keeping them busy but they seem extremely difficult to get hold of at the moment.
    Originally posted by Colin_Maybe
    I assume that you got a certificate of posting or sent it with recorded delivery for the letter. I would also send an em to their ceo Jeremy Darroch. For me, it took them at least 7 days before they responded.

    I suggest that you keep phoning them to chase.

    HTHs.
    • AmberWH
    • By AmberWH 8th Sep 17, 8:54 AM
    • 16 Posts
    • 0 Thanks
    AmberWH
    They are uncontactable by email (no email address) or by phone (unless you have hours to spend during working hours - and they have removed their phone number from the MySky page of the website and their contact details) and they told me to private message them on Twitter way back in mid-Aug but haven't bothered to reply. Seems to me they are incommunicando. This is on top of massively hiking their charges, giving a worse service than before, overcharging on our bills "in error" and being fined by the advertising authority for misleading people with their products. It's got to be a matter for Off-com. The more of us who complain, the better.
    • Colin_Maybe
    • By Colin_Maybe 8th Sep 17, 9:01 AM
    • 1,282 Posts
    • 560 Thanks
    Colin_Maybe
    They are uncontactable by email (no email address) or by phone (unless you have hours to spend during working hours - and they have removed their phone number from the MySky page of the website and their contact details) and they told me to private message them on Twitter way back in mid-Aug but haven't bothered to reply. Seems to me they are incommunicando. This is on top of massively hiking their charges, giving a worse service than before, overcharging on our bills "in error" and being fined by the advertising authority for misleading people with their products. It's got to be a matter for Off-com. The more of us who complain, the better.
    Originally posted by AmberWH
    The phone number is still there if you go to 'contact us' at the bottom but it depends on which bit you click:

    https://contactus.sky.com/uk/account-billing/bills-payments

    03300 413 000
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