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  • FIRST POST
    • Browntoa
    • By Browntoa 17th Jun 16, 8:21 PM
    • 32,232Posts
    • 37,942Thanks
    Browntoa
    Virgin Media retention deals (post your haggling successes)
    • #1
    • 17th Jun 16, 8:21 PM
    Virgin Media retention deals (post your haggling successes) 17th Jun 16 at 8:21 PM
    Post any deals you've obtained when negotiating a new deal

    Post

    The package

    The price and discount

    The length of the contract
    Last edited by Browntoa; 28-09-2016 at 8:45 PM.
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's and Discount Code boards which means I volunteer to help get your forum questions answered and keep the forum runnning smoothly .However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.
Page 46
    • hilburs
    • By hilburs 7th Jan 18, 11:16 PM
    • 2 Posts
    • 0 Thanks
    hilburs
    Made a good saving! thanks
    I was paying £107 per month approx.
    for
    Full House TV (1 old V+ Box and 1 TiVo Box)
    70 mbps broadband (type 2 router)
    and evening and weekends phone, - never use it!

    I called today went though to the "thinking of leaving us" option told them I wasn't happy paying so much I had been a customer for more than 10 years blah blah. they guy was really friendly and helpful said we should always call if not happy with deal.

    So I am now paying £67.50/month for 12 months (£77.50 after that) for
    Weekend calls telephone (dont use it anyway)
    100mbps "Vivid Optical Fibre 100" broadband (inc New 3 router as we are currently on a #2)
    Keeping "Full house" TV, including new TiVo 6 box (getting rid of old V+ box, and keeping TiVo Box)


    THANKS TO EVERYONE WHO POSTED BEFORE I'M QUITE HAPPY NOW!

    • DonnySaver
    • By DonnySaver 8th Jan 18, 8:43 AM
    • 419 Posts
    • 171 Thanks
    DonnySaver
    Got the call yesterday and was offered 100mb for £28 which I declined, so was offered 50mb for £23 with two months free which I accepted, so works out at just over £19 - still waiting for the confirmation email but the credit has already been applied to my account
    Originally posted by hpmann
    Was this £23 for Fibre AND line rental ?
    • hpmann
    • By hpmann 8th Jan 18, 1:34 PM
    • 47 Posts
    • 8 Thanks
    hpmann
    Was this £23 for Fibre AND line rental ?
    Originally posted by DonnySaver
    No just fibre
    • helenjane69
    • By helenjane69 9th Jan 18, 1:27 PM
    • 2 Posts
    • 0 Thanks
    helenjane69
    Success, be patient!
    Currently have basic package - weekend calls, player TV and up to 100MBpS broadband, package is£49.46. Out of contract

    Last week I phoned and was offered £42, same package.

    This week I phoned and offer is down to £36. Result!! Saves me £160 a year.

    12 month contract, price valid for 18 months
    • daveandgem
    • By daveandgem 9th Jan 18, 3:09 PM
    • 32 Posts
    • 1 Thanks
    daveandgem
    I accepted £21.08 a month from Retentions for 50mb bb.

    It took retebtions a week to call from disconnecting, definitely worth web chat to confirm they have your correct mobile number. BT infinity plus MasterCard offer and TCB worked out at £19. So I'll cancel that in cooling off period.

    Anyone happen to know if I'll be eligible for BT new customer deals and TCB in future if cancelling in cooling off period ?
    • darren72
    • By darren72 9th Jan 18, 4:13 PM
    • 1,091 Posts
    • 227 Thanks
    darren72
    Currently have basic package - weekend calls, player TV and up to 100MBpS broadband, package is£49.46. Out of contract

    Last week I phoned and was offered £42, same package.

    This week I phoned and offer is down to £36. Result!! Saves me £160 a year.

    12 month contract, price valid for 18 months
    Originally posted by helenjane69
    Was this through the retentions (UK based) team ?
    • cjdavies
    • By cjdavies 9th Jan 18, 4:33 PM
    • 2,972 Posts
    • 3,080 Thanks
    cjdavies
    I accepted £21.08 a month from Retentions for 50mb bb.

    It took retebtions a week to call from disconnecting, definitely worth web chat to confirm they have your correct mobile number. BT infinity plus MasterCard offer and TCB worked out at £19. So I'll cancel that in cooling off period.
    Originally posted by daveandgem
    I will be doing this later/tomorrow.

    Paying £33 for 50Mb BB and talk weekend (I don't have a house phone).

    Will definitely check they have my mobile (I never had callback last time and was 3 hours away from being cut off). Do you know what number they ring from? I want to ensure they are not on my block list.

    I don't want anything extra, just want to pay cheaper.

    EDIT: Trying to do the webchat now but there is no option for it:
    Account and Billing > Thinking of leaving us > Recommended (call us)
    Last edited by cjdavies; 09-01-2018 at 5:36 PM.
    • daveandgem
    • By daveandgem 9th Jan 18, 6:32 PM
    • 32 Posts
    • 1 Thanks
    daveandgem
    To get web chat just click on another option on their help page that has the button.

    They rung me from 08004089340.
    • naynesh
    • By naynesh 11th Jan 18, 8:35 AM
    • 7 Posts
    • 2 Thanks
    naynesh
    Currently have: Base TV / 70mb Broadband / Phone - Anytime

    Paying - £52.20

    Called retentions and offered Base TV / 20mb Broadband (capped 30GB month) / Phone - Anytime

    Offer - £39

    is this any good compared to what other people getting?
    (not fussed about the capping and speed as its only old folks browsing)

    Thanks

    UPDATE: just got a call back and they offered further £30 cashback

    TOTAL Monthly Cost : £36.50

    Last edited by naynesh; 11-01-2018 at 9:10 AM.
    • Garf
    • By Garf 11th Jan 18, 2:12 PM
    • 87 Posts
    • 19 Thanks
    Garf
    Currently got the Full House (XL) package with Vivid 200 fiber option broadband, talk weekends and telephone rental for £35 per month. About to jump to £79.99.
    Originally posted by doe808
    Exactly the same thing will happen with me next month.
    Have phoned VM up.

    They have offered the V.I.P at £88. Same for new customers
    Being passed onto retentions now
    "Never underestimate the predictability of stupidity"
    • jaynufc
    • By jaynufc 11th Jan 18, 7:50 PM
    • 1 Posts
    • 0 Thanks
    jaynufc
    I'm just ending a 12 month discount of £35 a month for 200mb unlimited broadband, the XL TV package with BT Sport and phone with weekend calls. I rang up and they offered the same for £45 a month.
    Yes it's more than I'm paying now but it's still a good deal and their broadband is excellent. It also saves me the hassle of cancelling or changing provider.
    • leew
    • By leew 12th Jan 18, 2:36 PM
    • 582 Posts
    • 69 Thanks
    leew
    Rang Virgin, best they offered on first call was 20mb capped £14 a month If go over it's £21.00, turned it down.

    Does anyone think I'll get a call by retentions? guy was nice enough, he put me on hold and spoke to his Manager who then came back with the above 'deal'

    I never knew they did 20mb!

    I get the feeling I won't get a call with him having spoken to his Manager <-- maybe Retentions he spoke to?
    Last edited by leew; 12-01-2018 at 2:39 PM.
    • tazwhoever
    • By tazwhoever 12th Jan 18, 6:17 PM
    • 815 Posts
    • 200 Thanks
    tazwhoever
    Been with VM many years and always ring them yearly through retentions.
    Had to ring today for renewal contract.
    Not a good deal - BB 50 and Talk 24/7 for £19 pm (paid also line rental saver)
    I think good deals are gone!
    Could I got this cheaper through VM?
    • ScoobyZ
    • By ScoobyZ 12th Jan 18, 6:33 PM
    • 371 Posts
    • 120 Thanks
    ScoobyZ
    I think the problem is we call them every year and threaten to leave and then always stay.

    So this year I have left as I didn't get a deal. I'm now going to flick around providers like I do with GAS and Electric. I know Virgin offer the fastest but if you speed test in the evenings it's often a 1/4 of the speed you are paying for.
    • leew
    • By leew 12th Jan 18, 8:27 PM
    • 582 Posts
    • 69 Thanks
    leew
    I have now got the disconnection email

    Please tell me they will phone and beg me to stay

    I've been with them for years and could do without the hassle of moving!
    • Garf
    • By Garf 15th Jan 18, 9:12 AM
    • 87 Posts
    • 19 Thanks
    Garf
    -----
    Currently got the Full House (XL) package with Vivid 200 fiber option broadband, talk weekends and telephone rental for £35 per month. About to jump to £79.99 (+ Landline at £19)
    -----

    Exactly the same thing will happen with me next month.
    Have phoned VM up.

    They have offered the V.I.P at £88. Same for new customers
    Being passed onto retentions now
    Originally posted by Garf
    I received the disconnect email shortly after this phone call on THURSDAY.

    On SATURDAY morning the "loyalty team" rang me up.

    1st offer was £78 for what I have at the moment (so, discount my Landline - that I dont ever use) - NO
    2nd offer (after a lot of waiting) was what I have at the moment for £60 - Almost YES

    During this time I had been discussing our TV usage with my wife.
    We have a Smart TV with NOW TV built in. Most of our TV is on-demand these days.
    So all I want is the high-speed internet - I also work at home for a Software Company. So I use the internet heavily in the day.

    3rd offer - 200Mbps (with Landline) for £30 = YES

    I've already got NOW TV Enterntainment pass for £3.49 (more channels than Virgin) and Sky Movies (more Films than Virgin "Sky Movies") free for 2 months.

    Oh, and I still get to pay £8 for my Virgin Sim (4GB (Rollover - Free WhatsApp, Facebook & Twitter), 2500 minutes, unlimited texts)

    Last edited by Garf; 15-01-2018 at 9:13 AM. Reason: Add current package
    "Never underestimate the predictability of stupidity"
    • robti
    • By robti 16th Jan 18, 10:31 AM
    • 151 Posts
    • 14 Thanks
    robti
    Can I ask, I have been into my account and there is no where to put your contact number, any help?
    Thanks
    • Alias_Omega
    • By Alias_Omega 16th Jan 18, 12:15 PM
    • 7,199 Posts
    • 3,906 Thanks
    Alias_Omega
    We were 50MB for £24 for 12 months, this was upgraded to 70MB, then recently up to 100MB. The price increased to £26.47. We contacted them with concern, fully happy with the service..just cost is a factor as going up to £42. New customers get 50MB for 27mb etc...

    Left the phone call without agreeing anything, however i had TalkTalk via Quidco open and proceeded to place the order, inc active line take-over.

    Received a telephone call from Virgin yesterday, however missed it. Also received a Virgin Survey....

    Next step....await call...or even chance it by contacting them saying we had a missed call.

    • leew
    • By leew 16th Jan 18, 2:01 PM
    • 582 Posts
    • 69 Thanks
    leew
    Virgin rang me today after I'd cancelled my broadband on Friday.

    Got the call yesterday and was offered 100mb for £28 which I
    declined, so was offered 50mb for £23 with two months free which I accepted, so works out at just over £19 - still waiting for the confirmation email but the credit has already been applied to my account
    Originally posted by hpmann
    Yep more or less same deal as you hpmann, must be a standard deal.

    £23 with two months free for 70mb which I accepted, not the greatest deal but happy enough as it means I don't have the hassle now of switching.
    Last edited by leew; 16-01-2018 at 2:34 PM.
    • karlie88
    • By karlie88 16th Jan 18, 3:06 PM
    • 8,246 Posts
    • 106,037 Thanks
    karlie88
    Virgin Line Rental with weekend calls and Vivid 100Mb internet

    Last year's deal that I got - £17/month for the above.

    Promotional credit/monthly discounts ended a couple of weeks ago, resulting in a new price of £43/month!

    Phoned up and got the same package for £18/month for 12 months.

    Good luck to others.
    Official MSE canny forumite and HUKD VIP badge member
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