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  • FIRST POST
    • Browntoa
    • By Browntoa 17th Jun 16, 8:21 PM
    • 31,756Posts
    • 37,462Thanks
    Browntoa
    Virgin Media retention deals (post your haggling successes)
    • #1
    • 17th Jun 16, 8:21 PM
    Virgin Media retention deals (post your haggling successes) 17th Jun 16 at 8:21 PM
    Post any deals you've obtained when negotiating a new deal

    Post

    The package

    The price and discount

    The length of the contract
    Last edited by Browntoa; 28-09-2016 at 8:45 PM.
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's and Discount Code boards which means I'm a volunteer to help them run smoothly and I can move and merge posts there. However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.
Page 37
    • Unky Al
    • By Unky Al 28th Sep 17, 1:12 PM
    • 48 Posts
    • 10 Thanks
    Unky Al
    I currently pay £61 (going up to £65) for the following

    200mb BB
    Player TV
    XL phone

    I phoned them (retentions) to see what they could do and the best they offered was £56, I mentioned that a new customer could get it for £48 and that I'd been a customer since the blueyonder days and couldn't they match it. They flatly refused so I gave them 30days notice. How long will I have to wait if they decide to come back with an offer ? Cheers
    • Hurley
    • By Hurley 28th Sep 17, 1:32 PM
    • 1,383 Posts
    • 414 Thanks
    Hurley
    Got offered 100MB BB/weekend calls for £19p/m and also the same with anytime calls for £26p/m
    • darren72
    • By darren72 28th Sep 17, 1:37 PM
    • 1,017 Posts
    • 205 Thanks
    darren72
    Got offered 100MB BB/weekend calls for £19p/m and also the same with anytime calls for £26p/m
    Originally posted by Hurley
    That is a good deal. I've currently got 100Mbps broadband, weekend calls and line rental and Player TV for £20/month. Hoping to get something similar at the renewal.
    • Hurley
    • By Hurley 28th Sep 17, 1:39 PM
    • 1,383 Posts
    • 414 Thanks
    Hurley
    Yeah I was happy with it. I have signed up with BT so they knew I was definitely leaving, so they said they will give me a call to beat the BT price and they did.

    Just got to cancel BT now.
    • jaks111
    • By jaks111 28th Sep 17, 4:57 PM
    • 519 Posts
    • 141 Thanks
    jaks111
    Got offered 100MB BB/weekend calls for £19p/m and also the same with anytime calls for £26p/m
    Originally posted by Hurley
    Did you go with the £19 or £26 per month ?
    At the moment I have the free day and evening calls but I'm thinking I could manage with just the weekend and or evenings as I don't use the landline often it is mainly my mobile.

    I think I will hold on and go down the BT route.
    Thank you.
    • Hurley
    • By Hurley 28th Sep 17, 5:49 PM
    • 1,383 Posts
    • 414 Thanks
    Hurley
    Was going to go with the cheaper one as I hardly ever use the phone. He even remarked on it himself, saying there is barely any use.

    In the end he offered the free tv package, along with anytime calls and 100mb BB for £27p/m, so I went with that as you can record/rewind etc.

    But for £19p/m fibre BB with weekend calls, I highly doubt anyone will beat that.
    • dimos92k
    • By dimos92k 28th Sep 17, 6:02 PM
    • 1 Posts
    • 0 Thanks
    dimos92k
    Noob haggler
    Old deal - 50 mb - Talk weekends - no tv - 12 month ---- £36
    (was offered same deal for £28)
    New deal - 100mb - talk weekends more - tivo and 103 channels 12 months - £37

    I thought i done well until i found this forum !! I What an epic fail !

    Still have not signed contract so i am thinking to call back and say that i have been quoted by sky/bt to beat price ... should i give an exact amount or just be vague with it ?

    What other tips do have for this novice haggler !?

    Thanks in advance !!
    • superdon
    • By superdon 30th Sep 17, 11:40 AM
    • 311 Posts
    • 48 Thanks
    superdon
    Finally managed to speak to the loyalty team again and agreed the following (another £1 off)....


    Full house TV/XL
    Upgrade to Vivid 200 (from 150)
    Talk Weekend
    Upgrade 2 x boxes to v6
    New superhub
    No install or activation fees

    £45 a month.

    So that's upgraded internet, and new upgraded equipment for about £25 a month less than we would have been paying after the price increase.

    Am happy with that, but reckon I could have done better by calling their bluff again. However really don't want to move from virgin and cant be bothered with any more calls.
    • BadAtHaggling
    • By BadAtHaggling 30th Sep 17, 9:24 PM
    • 2 Posts
    • 0 Thanks
    BadAtHaggling
    Hi all, I've just had a read of some of the more recent Virgin deals people have managed to get and am amazed. I tried getting some money off my VM bill earlier today and failed miserably. Any tips would be appreciated.

    I'm currently on a basic package - Player TV (70+ channels with Tivo box), 50Mbps broadband and Talk Weekends. I've been with Virgin for 7 years and have always had this kind of basic package (depending on what they had available). Back in May (this year) I was paying £38.48 per month, it then increased to £45.48 out of nowhere in July (pretty sure there was no notice) and after 1st November it will be £49.46. That's an increase of £11 per month in 6 months.

    During the phone call today I went via the "thinking of leaving us" option and explained I wasn't happy with price increase and that this had been unreasonable over the last 6 months. I was told that the only thing they could do was double the broadband speed to 100Mbps (this was in the pipeline anyway) and knock off a whole £1.46 to make it £48 p/m.

    I asked if that was the best they could do and she just said "yes" and then there was silence. I wasn't sure what else to do so I said I'd think about it and ended the call. Should I have asked to be put through to retentions...or was I already through to retentions?

    The main problem is that I can't find another deal that's as good with any other fibre broadband providers so I can't threaten to leave with any conviction. BT, TalkTalk, EE, Sky etc. can't seem to provide anymore than 5-10Mbps in my area. If I wasn't used to 50Mbps (and speed tests show it's more like 56 so it works well) then that might be fine but I expect it will feel really slow and the speed is useful for when I work from home once or twice per week. My partner and I don't watch much TV (and when we do it's usually recorded or on demand) and never use the landline but we can't get much more basic on those anyway.

    I'm guessing I'll just have to go with the £1.46 discount and extra speed (though we really don't need the extra speed). But it still feels like quite a bit of money and looking at some of the deals people have wangled on here it doesn't feel like I've done enough.

    Sorry for the essay - any help would be appreciated. Thanks in advance :-)
    • staffsuk
    • By staffsuk 30th Sep 17, 9:28 PM
    • 127 Posts
    • 80 Thanks
    staffsuk

    I asked if that was the best they could do and she just said "yes" and then there was silence. I wasn't sure what else to do so I said I'd think about it and ended the call. Should I have asked to be put through to retentions...or was I already through to retentions?
    Originally posted by BadAtHaggling
    Yes you would have been through to inbound retentions who offer you diddly squat. To get the best deal you need to cancel your contract assuming your current contract has expired. You will then receive a call from the outbound team who will offer you a better deal.
    • BadAtHaggling
    • By BadAtHaggling 30th Sep 17, 9:38 PM
    • 2 Posts
    • 0 Thanks
    BadAtHaggling
    Yes you would have been through to inbound retentions who offer you diddly squat. To get the best deal you need to cancel your contract assuming your current contract has expired. You will then receive a call from the outbound team who will offer you a better deal.
    Originally posted by staffsuk
    Thanks very much for your help. I noticed a lot of people had done this on the thread but am nervous about cancelling in case I don't get the call - could I "uncancel" if I didn't or do they *always* call? I'm guessing it will be more difficult to lower the price without a better deal as a benchmark?
    • staffsuk
    • By staffsuk 30th Sep 17, 9:46 PM
    • 127 Posts
    • 80 Thanks
    staffsuk
    Thanks very much for your help. I noticed a lot of people had done this on the thread but am nervous about cancelling in case I don't get the call - could I "uncancel" if I didn't or do they *always* call? I'm guessing it will be more difficult to lower the price without a better deal as a benchmark?
    Originally posted by BadAtHaggling
    I'm fairly sure they always call but they may not call back if you refuse their initial offer as happened with me. I suspect it also depends on the person calling - I had a particularly miserable individual. If you don't need 100Mb broadband speed ask what they can offer you with 50Mb instead when they call. If they don't call you can begrudgingly call inbound retentions back to agree a deal up to the termination date. Most receive a call from outbound within a few days of cancelling their contract.
    • superdon
    • By superdon 1st Oct 17, 8:56 AM
    • 311 Posts
    • 48 Thanks
    superdon
    In our recent experience, outbound retentions called within a few days.

    If you cancel you have the 30 days period and can change your mind at any point. Any offers you get will be noted on your account so you can fall back on them. Just keep going until you think the deal is fair. I am pretty sure I could have haggled a bit more but the deal I got was good, fair and we are happy with it so accepted.
    • Nickyno
    • By Nickyno 2nd Oct 17, 12:55 PM
    • 5 Posts
    • 0 Thanks
    Nickyno
    Cancelled 2cm on 25th Sept. Had 1st call today offering
    Tv xl
    Movies
    Sports
    BB 200mb
    2 x v6 boxes
    Basic phone

    They ringing back later, do i take this offer or hold out longer ? Is a better offer likely?
    • den169
    • By den169 2nd Oct 17, 3:42 PM
    • 256 Posts
    • 68 Thanks
    den169
    Cancelled 2cm on 25th Sept. Had 1st call today offering
    Tv xl
    Movies
    Sports
    BB 200mb
    2 x v6 boxes
    Basic phone

    They ringing back later, do i take this offer or hold out longer ? Is a better offer likely?
    Originally posted by Nickyno
    Well i would tell us what the offer is first.
    • Nicky321
    • By Nicky321 2nd Oct 17, 5:00 PM
    • 1,423 Posts
    • 610 Thanks
    Nicky321
    Well i would tell us what the offer is first.
    Originally posted by den169
    Lol, sorry i missed the crucial thing, they have offered me this for £70.50/month for 12 months.

    Couldn't get on as Nicky321 earlier, so had to use my other account Nickyno.
    • Nicky321
    • By Nicky321 2nd Oct 17, 8:31 PM
    • 1,423 Posts
    • 610 Thanks
    Nicky321
    Cancelled 2cm on 25th Sept. Had 1st call today offering
    Tv xl
    Movies
    Sports
    BB 200mb
    2 x v6 boxes
    Basic phone

    They ringing back later, do i take this offer or hold out longer ? Is a better offer likely?
    Originally posted by Nickyno
    managed to get sports HD added all for £70.50/month, no price increase, 12 month contract, happy days
    • Ravster02
    • By Ravster02 2nd Oct 17, 8:37 PM
    • 2 Posts
    • 0 Thanks
    Ravster02
    Hi everyone,

    Here's what I'm paying for atm:

    TV Mix + Asian Mela Package
    70mb Broadband
    Talk Weekend

    all for £65 a month, and we have the super old router and no tivo box or anything like that since we've been with virgin for a while.

    What kind of price should I aim for when I call them up to cancel?
    • Nicky321
    • By Nicky321 2nd Oct 17, 8:58 PM
    • 1,423 Posts
    • 610 Thanks
    Nicky321
    Hi everyone,

    Here's what I'm paying for atm:

    TV Mix + Asian Mela Package
    70mb Broadband
    Talk Weekend

    all for £65 a month, and we have the super old router and no tivo box or anything like that since we've been with virgin for a while.

    What kind of price should I aim for when I call them up to cancel?
    Originally posted by Ravster02
    Ring them when your 30 days from your contract end date. Ring them and tell them you would like to give your 30 days notice to cancel all services. If they offer you anything at that time, I would still go ahead and tell them you want to cancel. Then hang tight and you will get a call from retentions.

    I rang and cancelled 25th September, got phone call today from retentions, they offered me the package in post above (Nickyno) but I asked them to ring back later today, after I had spoke with my husband. When they rang back, I said if they throw in the sports HD pack in for the price we would stay, retentions said they couldn't include that, and all discounts had been applied. I then asked them to ring back tomorrow, and the lady on the phone asked me to hang on while she spoke to her manager, suddenly they could throw in the HD Pack
    • Unky Al
    • By Unky Al 3rd Oct 17, 7:35 AM
    • 48 Posts
    • 10 Thanks
    Unky Al
    Missed 2 calls from them yesterday, why did I have to be in meetings lol. Just hoping they'll try a 3rd time
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