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  • FIRST POST
    • Browntoa
    • By Browntoa 17th Jun 16, 8:21 PM
    • 31,345Posts
    • 37,034Thanks
    Browntoa
    Virgin Media retention deals (post your haggling successes)
    • #1
    • 17th Jun 16, 8:21 PM
    Virgin Media retention deals (post your haggling successes) 17th Jun 16 at 8:21 PM
    Post any deals you've obtained when negotiating a new deal

    Post

    The package

    The price and discount

    The length of the contract
    Last edited by Browntoa; 28-09-2016 at 8:45 PM.
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's and Discount Code boards which means I'm a volunteer to help them run smoothly and I can move and merge posts there. However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.
Page 27
    • andylad72
    • By andylad72 2nd May 17, 10:30 PM
    • 5 Posts
    • 0 Thanks
    andylad72
    Was paying £78 a month for 2 TiVo boxes, Full House TV, up to 150MB BB and Talk Weekends.
    Was offered same package for £66 a month on phoning up to cancel. Went ahead with cancellation and priced up with Sky and BT.
    Call from retentions team today - offered same package for £49 a month (includes line rental) for next 12 months. Cheaper than what I could negotiate with Sky and BT so accepted and staying with Virgin.
    • dave_dph
    • By dave_dph 3rd May 17, 11:27 AM
    • 484 Posts
    • 158 Thanks
    dave_dph
    My result is very similar to andylad72.

    I was paying just over £67 per month for:
    Full House TV with 2 x 500Gb Tivos
    100Mb broadband
    Talk Weekends

    Initial offers were not very good, so on the 18th April I cancelled and placed my order with BT for 50Mb Infinity. The BT deal with £150 mastercard and £100 topcashback would have worked out just over £13 per month, to that I would have added a smart NowTV box. I appreciate that wouldn't have matched my Virgin package but I was prepared to make sacrifices.

    Virgin started calling from the 20th and managed to get me on the 24th. I was offered and accepted £42 per month (including line rental) with no change to package, 12 month agreement. Yes this is more than the BT deal with NowTV, but Tivo gives me far more channels and the ability to record on 2 boxes.

    Overall very happy.
    Last edited by dave_dph; 03-05-2017 at 11:29 AM.
    • hunsbury0
    • By hunsbury0 5th May 17, 12:18 PM
    • 267 Posts
    • 94 Thanks
    hunsbury0
    BT 52mb broadband now has £200 reward & TCB £70.
    I have been given 150mb broadband & landline by VM for £21.00 pm.
    • sionyboy
    • By sionyboy 7th May 17, 6:27 AM
    • 32 Posts
    • 3 Thanks
    sionyboy
    Phoned VM Customer Services yesterday to give notice, quoted the current BT £40.99. CS offered a small discount to my monthly package, but it was still more than BT so declined.

    I'm hoping that VM Retentions call back in a day or two to negotiate (that tends to be my experience) although I've already had a couple of emails from VM confirming my new monthly package amount (phone only until its disconnected) and a disconnection/goodbye email. Is this just them playing hard ball, or should I sign up to BT now and forget about a call from retentions?
    • hunsbury0
    • By hunsbury0 7th May 17, 7:00 PM
    • 267 Posts
    • 94 Thanks
    hunsbury0
    Phoned VM Customer Services yesterday to give notice, quoted the current BT £40.99. CS offered a small discount to my monthly package, but it was still more than BT so declined.

    I'm hoping that VM Retentions call back in a day or two to negotiate (that tends to be my experience) although I've already had a couple of emails from VM confirming my new monthly package amount (phone only until its disconnected) and a disconnection/goodbye email. Is this just them playing hard ball, or should I sign up to BT now and forget about a call from retentions?
    Originally posted by sionyboy
    What package have you got from VM & how is the best offer that you have had from them?
    What BT package are you looking at? How much does it work out monthly for the first year- Package +Activation fee less TCB cashback & BT Reward cashback?

    Are you also going to port VM landline number to BT?
    • sionyboy
    • By sionyboy 7th May 17, 8:04 PM
    • 32 Posts
    • 3 Thanks
    sionyboy
    What package have you got from VM & how is the best offer that you have had from them?
    What BT package are you looking at? How much does it work out monthly for the first year- Package +Activation fee less TCB cashback & BT Reward cashback?

    Are you also going to port VM landline number to BT?
    Originally posted by hunsbury0
    I've got Mix TV, 70Mb, landline with eve/wkend calls with 1 extra SD TV box in the bedroom. Currently paying £52 a month (which was due to go up to £60+ as discount was coming to an end. Was offered same package, minus the extra box, for £44 a month by CS.

    Was looking at this deal from BT (52mb infinity, Total Ent Plus TV, landline weekend calls) £40.99 a month with £59.99 setup fees. £200 MasterCard as an incentive. I will be porting landline to BT.

    https://www.broadbandchoices.co.uk/product/4137
    • Anon
    • By Anon 7th May 17, 8:38 PM
    • 11,760 Posts
    • 129,417 Thanks
    Anon
    I've got Mix TV, 70Mb, landline with eve/wkend calls with 1 extra SD TV box in the bedroom. Currently paying £52 a month (which was due to go up to £60+ as discount was coming to an end. Was offered same package, minus the extra box, for £44 a month by CS.

    Was looking at this deal from BT (52mb infinity, Total Ent Plus TV, landline weekend calls) £40.99 a month with £59.99 setup fees. £200 MasterCard as an incentive. I will be porting landline to BT.

    https://www.broadbandchoices.co.uk/product/4137
    Originally posted by sionyboy
    Go through Quidco and you get cash back too - £80 for Infinity and calls, plus the £200 MasterCard.
    Last edited by Anon; 30-05-2017 at 11:11 PM.
    • hunsbury0
    • By hunsbury0 7th May 17, 8:40 PM
    • 267 Posts
    • 94 Thanks
    hunsbury0
    I've got Mix TV, 70Mb, landline with eve/wkend calls with 1 extra SD TV box in the bedroom. Currently paying £52 a month (which was due to go up to £60+ as discount was coming to an end. Was offered same package, minus the extra box, for £44 a month by CS.

    Was looking at this deal from BT (52mb infinity, Total Ent Plus TV, landline weekend calls) £40.99 a month with £59.99 setup fees. £200 MasterCard as an incentive. I will be porting landline to BT.

    https://www.broadbandchoices.co.uk/product/4137
    Originally posted by sionyboy
    I would sign up with BT but don't pay anything upfront- choose the option of taking out the set up fee at the same time of tge 1st payment from your bank.
    Also ask BT to port your VM landline number to them.
    Book the BT install date about 10 days before the VM notice period ends.
    Hopefully, VM may ring you when BT asks permission to port your number.
    Make sure that you log in TCB & then search for BT site from there to get the TCB cashback as well.
    Make sure that you answer your phone when VM ring from an 0800 number.
    Good luck.
    • bengalknights
    • By bengalknights 8th May 17, 9:40 AM
    • 4,035 Posts
    • 1,478 Thanks
    bengalknights
    Not really a retention deal but more a i left for 3 months and came back deal.

    Was approached by the VM rep and told her only left 3 months ago so cant get new customer deals.

    She managed to open me a new account and get the player package with 300 broadband for £30 a month 12 months on self install (took the package away from her)

    She was also able to do 100 for £20, so for those of you who left recently see if your local vm rep can do anything for you

    Got the contract definitely a new account with the terms stated as per the deal.
    Last edited by bengalknights; 08-05-2017 at 9:46 AM.
    • Money Saving Forever
    • By Money Saving Forever 8th May 17, 12:42 PM
    • 30 Posts
    • 8 Thanks
    Money Saving Forever
    Cancelled and gave my 30days notice for broadband and phone and got many calls from VM which I missed. I finally was available when they called again 4days before the contract was about to expire and haggled the following...


    talk weekends and 150meg broadband
    £196 line rental saver I pay upfront
    £60 credit
    £11 broadband- £4 loyalty discount= £7 a month


    total = £220 for 12 months= £18.33 per month :-)


    It pays to be patient and haggle haggle haggle!
    Originally posted by sid1234

    Sid, cheers for your post buddy

    I got the following today:

    Line rental waived for 12 months (allegedly worth £196 )
    100mb broadband
    Talk unlimited (free calls to landlines 24/7)
    Basic TV package with an add on (price for the add on channel package is £12p/m which I only need for 7 months a year so this will reduce the monthly cost when not needed)
    Multi talk 75 (75 minutes to 0870/0845)

    £43 per month
    • Tarqy
    • By Tarqy 8th May 17, 2:10 PM
    • 8 Posts
    • 102 Thanks
    Tarqy
    Full House TV
    VIVID 200 Optical Fibre
    Talk Weekends
    2 x Tivo Boxes

    £35 per month including line rental for 12 Month

    £42.50 credit on the bill each month.
    • cjdavies
    • By cjdavies 8th May 17, 2:21 PM
    • 2,381 Posts
    • 2,210 Thanks
    cjdavies
    Phoned VM Customer Services yesterday to give notice, quoted the current BT £40.99. CS offered a small discount to my monthly package, but it was still more than BT so declined.

    I'm hoping that VM Retentions call back in a day or two to negotiate (that tends to be my experience) although I've already had a couple of emails from VM confirming my new monthly package amount (phone only until its disconnected) and a disconnection/goodbye email. Is this just them playing hard ball, or should I sign up to BT now and forget about a call from retentions?
    Originally posted by sionyboy
    I never had call from VM last year, it only 4 hours left I had to phone them, I had nothing lined up.

    Now I'm paying £32 for 70Mb and Telephone Weekend

    Knowing my luck they probably tried to ring the house number which does not exist.

    Last year I said what my mate was paying something like £22 and they said they wouldn't go low! I'm tempted to phone again and if play hardball saying they won't then show them this thread that they can.
    Last edited by cjdavies; 08-05-2017 at 2:27 PM.
    • sionyboy
    • By sionyboy 12th May 17, 9:29 PM
    • 32 Posts
    • 3 Thanks
    sionyboy
    Follow up from my earlier post: VM phoned today to ask why I'm leaving, told them it was cost etc... Long story short, keeping the same package I've got now, with broadband being upped from 70mb to 100mb, for £42.50 a month (100mb Broadband, Evening/Weekend Calls, Mix TV, 1 x TIVO Box and 1 x SD Box upstairs).

    Probably could've haggled a bit more out of them as previously I got BT sport thrown in, but annoyingly they phoned as I quite literally was unpacking my car from our holiday.

    Still, £10 a month saved. Rather it in my hands than theirs.
    • bingo bango
    • By bingo bango 16th May 17, 1:36 PM
    • 2,449 Posts
    • 1,456 Thanks
    bingo bango
    Going to be calling later and using the current BT offer to cancel.

    Anyone know if there is still a BT charge to enable the phone line? I have a physical line to the property but it hasn't been connected to an ADSL service in about 5 years. I have no idea if BT charge a connection fee or is that included in the £59.99 setup fee they charge?

    Just want to make sure my maths are correct before I do anything stupid.
    • dave_dph
    • By dave_dph 16th May 17, 2:48 PM
    • 484 Posts
    • 158 Thanks
    dave_dph
    Hi bingo bango

    The £59.99 includes line and infinity activation.
    • hunsbury0
    • By hunsbury0 16th May 17, 4:41 PM
    • 267 Posts
    • 94 Thanks
    hunsbury0
    Going to be calling later and using the current BT offer to cancel.

    Anyone know if there is still a BT charge to enable the phone line? I have a physical line to the property but it hasn't been connected to an ADSL service in about 5 years. I have no idea if BT charge a connection fee or is that included in the £59.99 setup fee they charge?

    Just want to make sure my maths are correct before I do anything stupid.
    Originally posted by bingo bango
    I think it is free at the moment. Go on to their "chat" option on their webside & get classification. But use tcb or quidco to join them for cashback as well as bt reward.
    • bingo bango
    • By bingo bango 17th May 17, 1:10 PM
    • 2,449 Posts
    • 1,456 Thanks
    bingo bango
    Cheers all. Thought that was the case but just wanted to confirm.

    Edit: Just to confirm that on checkout with BT, the basket shows Line Activation (normally £130) as included.
    Last edited by bingo bango; 19-05-2017 at 10:55 AM.
    • Futuristic
    • By Futuristic 19th May 17, 5:57 PM
    • 723 Posts
    • 360 Thanks
    Futuristic
    I wonder if anyone has done this?

    > I have BB/Phone until October, I would request account change form
    > Change to my partners details
    > I assume VM would give new contract to sign for new 12 months?
    > Request cancellation within the 14 days?

    Moving home so want to cancel basically
    • mije1983
    • By mije1983 19th May 17, 6:43 PM
    • 2,506 Posts
    • 18,272 Thanks
    mije1983
    I'm not sure if the cooling off period applies to a name change. I imagine it would be a new minimum term rather than a new contract as everything else stays the same (equipment, account details etc) but if the cooling off does apply I assume that Virgin would just revert back to the terms that were in force before.

    If this was to work, all anyone would ever do it make changes to their account and then cancel. Can't see Virgin allowing such a large loophole!

    • bingo bango
    • By bingo bango 25th May 17, 12:59 PM
    • 2,449 Posts
    • 1,456 Thanks
    bingo bango
    So I cancelled last week, and was offered a reduction in billing from £61pm to £38pm on inbound retentions after I pushed the BT offer which was coming in around £25pm (after quidco and reward card) and said that no, I would just cancel and come back in 12 mths as a new customer. That was Thursday.

    Monday I got a call from outbound retentions and now have TV Mix with Vivid 100 and keep my second box for £26pm (line rental also included in that). Didn't think that was enough, so I pushed and got BT Sport free for the year as well.

    Email came through confirming the changes and the full discounts are there. Well worth 10 minutes of my time.
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