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  • FIRST POST
    • Browntoa
    • By Browntoa 17th Jun 16, 8:21 PM
    • 30,909Posts
    • 36,553Thanks
    Browntoa
    Virgin Media retention deals (post your haggling successes)
    • #1
    • 17th Jun 16, 8:21 PM
    Virgin Media retention deals (post your haggling successes) 17th Jun 16 at 8:21 PM
    Post any deals you've obtained when negotiating a new deal

    Post

    The package

    The price and discount

    The length of the contract
    Last edited by Browntoa; 28-09-2016 at 8:45 PM.
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's and Discount Code boards which means I'm a volunteer to help them run smoothly and I can move and merge posts there. However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.
Page 25
    • Anon
    • By Anon 14th Apr 17, 1:26 PM
    • 11,469 Posts
    • 126,480 Thanks
    Anon
    i rung up today as the £8per month discount ended a few days ago, went with the "thinking of leaving" and it automatically checked my account, said the £8 was ending and would i like it to continue for another 6 months (no contract extension) so pressed 1 and all done.
    Originally posted by burnoutbabe
    I have been calling every few days as I had the message last month and ignored it as I needed to speak to them - I went back and the message was no longer there (it was another £3 off the already discounted deal ). The 6 month credit expired yesterday, so I tried again today on the off chance and the automated message was there - I accepted so hopefully another £3 off per month .

    I was going to do the line rental saver but I think that would push me into credit each month from that point onwards (obviously paying up front so not free - I mean the monthly payments from then on would be minus!).

    Anon
    • psul
    • By psul 14th Apr 17, 7:55 PM
    • 2 Posts
    • 1 Thanks
    psul
    I rang a couple of weeks ago as my £7 discount was ending . Accepted the automated offer to keep the existing discount. Got my latest bill yesterday with no discount. I'm now paying more for 70 meg than the standard price for 100meg.
    Obviously not happy. Rang again and got the same automated offer but went through to retentions​ which seemed a waste of time. I've always found them reasonable to talk to in the past but I got a young guy who was just reading from a script. His solution was to offer me an upgrade with a £2 a month discount. I had to point out that I had already been offered and accepted £7 a month discount which had not been honoured. He said he had to fill a form in and I should hopefully get the original offer?
    Going to give them a week and check if it's all gone through. If not will just give them my notice.
    • den169
    • By den169 15th Apr 17, 8:39 AM
    • 244 Posts
    • 68 Thanks
    den169
    I rang a couple of weeks ago as my £7 discount was ending . Accepted the automated offer to keep the existing discount. Got my latest bill yesterday with no discount. I'm now paying more for 70 meg than the standard price for 100meg.
    Obviously not happy. Rang again and got the same automated offer but went through to retentions​ which seemed a waste of time. I've always found them reasonable to talk to in the past but I got a young guy who was just reading from a script. His solution was to offer me an upgrade with a £2 a month discount. I had to point out that I had already been offered and accepted £7 a month discount which had not been honoured. He said he had to fill a form in and I should hopefully get the original offer?
    Going to give them a week and check if it's all gone through. If not will just give them my notice.
    Originally posted by psul
    Did you actually get through to retentions.As far as i know only way is to cancel totally and wait for retentions to ring you.
    • rtho782
    • By rtho782 15th Apr 17, 10:17 AM
    • 872 Posts
    • 550 Thanks
    rtho782
    Just been quoted by VM Retentions for 100mb broadband (the minimum speed they offer) at £38.00 per month, which also includes Landline that I don't want. But works out even dearer just for the broadband without the landline!
    New customers get 3 services (tv broadband & Landline) for £32!
    I am penalised for being a loyal customer for 16 years!

    BT are offering for TV, 52mb broadband (Guaranteed 50 mb at my post code) & landline for £28.99 per month +£69.99 set charge but also £150 reward credit! works out for the first year as £22.33 per month.
    Virgin Media are going to loose me!
    I will also email their CEO about this!
    I will also check out Sky as they are offering me 60% discount for the 1st year.
    Sad to leave VM but they don't want to look after their loyal customers!
    Originally posted by hunsbury0
    That's strange, their standard price for 100mb broadband only (which is what you want) is £32.25.

    http://www.virginmedia.com/shop/broadband/broadband-only.html

    BB+ Phone is currently £32/m for 12m.

    http://www.virginmedia.com/shop/broadband/compare.html

    I'm paying £41.25 for 300mb broadband only, so £3.25 more than you for 3x the speed.

    I would try again and get a different CS person.
    Deposit Saved since 01/12/15: £13,000 / £15,000 House Bought!

    Debt Cleared since 01/12/15: £6,000 / £7,500
    • hunsbury0
    • By hunsbury0 15th Apr 17, 2:22 PM
    • 256 Posts
    • 91 Thanks
    hunsbury0
    That's strange, their standard price for 100mb broadband only (which is what you want) is £32.25.

    http://www.virginmedia.com/shop/broadband/broadband-only.html

    BB+ Phone is currently £32/m for 12m.

    http://www.virginmedia.com/shop/broadband/compare.html

    I'm paying £41.25 for 300mb broadband only, so £3.25 more than you for 3x the speed.

    I would try again and get a different CS person.
    Originally posted by rtho782
    I will try again, if no success, then will be off to BT 52mbs unlimited. £150 reward credit & TCB £100.00.
    • sid1234
    • By sid1234 18th Apr 17, 12:09 PM
    • 129 Posts
    • 13 Thanks
    sid1234
    Cancelled and gave my 30days notice for broadband and phone and got many calls from VM which I missed. I finally was available when they called again 4days before the contract was about to expire and haggled the following...


    talk weekends and 150meg broadband
    £196 line rental saver I pay upfront
    £60 credit
    £11 broadband- £4 loyalty discount= £7 a month


    total = £220 for 12 months= £18.33 per month :-)


    It pays to be patient and haggle haggle haggle!
    • shapala
    • By shapala 18th Apr 17, 12:18 PM
    • 318 Posts
    • 14,535 Thanks
    shapala
    Update from me

    I put in my cancellation a week or so ago.

    Finally got a call from VM this morning and initially offered £25 for 100mb BB only (don't want the landline anymore).

    Told him that's what I was initially offered and would have to be much less. That became £22 which again I told him was too much. He spoke with his supervisor and then offered bottom line of £18. I accepted as I'm quite happy paying that for 100mb and is about what I was paying past 18 months or so for 50mb (became 70mb) + landline (always paid up front but hardly used the landline).

    Hope it helps others who are in a similar situation.
    • hunsbury0
    • By hunsbury0 18th Apr 17, 12:47 PM
    • 256 Posts
    • 91 Thanks
    hunsbury0
    Cancelled and gave my 30days notice for broadband and phone and got many calls from VM which I missed. I finally was available when they called again 4days before the contract was about to expire and haggled the following...


    talk weekends and 150meg broadband
    £196 line rental saver I pay upfront
    £60 credit
    £11 broadband- £4 loyalty discount= £7 a month


    total = £220 for 12 months= £18.33 per month :-)


    It pays to be patient and haggle haggle haggle!
    Originally posted by sid1234
    I don't have much choice as 20th is the day where I have give vm notice & it is also the last day for BT reward offer. If vm don't offer me a deal there & then, I will have no choice but to leave vm.
    • Anon
    • By Anon 18th Apr 17, 1:03 PM
    • 11,469 Posts
    • 126,480 Thanks
    Anon
    I don't have much choice as 20th is the day where I have give vm notice & it is also the last day for BT reward offer. If vm don't offer me a deal there & then, I will have no choice but to leave vm.
    Originally posted by hunsbury0
    No guarantees. but the BT offer has been on for many months, switching from £100 to £150 reward cards and also the cashback from TCB and Quidco increasing and decreasing every week or so.
    • dave_dph
    • By dave_dph 18th Apr 17, 2:06 PM
    • 477 Posts
    • 153 Thanks
    dave_dph
    Just given notice for all 3 services.

    I'm looking to take the BT Infinity 1 cashback offer. £150 reward card + £100 TCB brings the monthly bill down to £13.16, once cash back is factored in! To this I'll look to add the NowTV Smart box for around £40 and use a monthly entertainment pass at £6.99 when required.

    As I currently pay Virgin almost £70 per month I quite like the thought of having that extra cash in the bank.
    Last edited by dave_dph; 18-04-2017 at 2:09 PM.
    • duggan1
    • By duggan1 18th Apr 17, 2:13 PM
    • 380 Posts
    • 243 Thanks
    duggan1
    Proving to be a bit of a !!!!!!. I'm on quite a lot, and happy with what I get, even at the high price (200mb broadband, sky sports+movies+HD), multi-room.

    Can normally get a decent deal though when the contract is up, but they are offering very little at the minute. Which is a pain.
    • Chlorine7
    • By Chlorine7 18th Apr 17, 2:31 PM
    • 223 Posts
    • 273 Thanks
    Chlorine7
    Virgin is one of the worst providers to deal with. They couldn't simply change the person paying for the bill in my flat when my previous housemate moved out. I spent hours on the phone to them trying to sort out connections and refused to pay me back for my phone bill even though it was all their mistakes. I found a complaints process on their website. Funny how I quickly got the money for bill after that. I went to Sky instead.

    My friend signed up to Virgin, waited 3 weeks with no broadband and on the day the engineer was due to come to the flat Virgin said they didn't have a connection there and it would take 6 weeks to get council approval and the CS agent lied to him stating there was no complaints process or department. Once he called back to cancel the order they suddenly offered him a dongle (not offered the morning of the cancelled engineer) I convinced him to move to BT. No issues at all.

    A colleague tried to move to Virgin after Virgin spent thousands installing a box in the new build he lives in. Turns out they hadn't figured out how to connect the box to any of the flats. He's going to Sky.
    • ratechaser
    • By ratechaser 19th Apr 17, 6:56 PM
    • 441 Posts
    • 346 Thanks
    ratechaser
    Talk Weekends + VIVID 200 Gamer
    12 Months contract
    £50 package price
    -£29 discount for 12 months
    new price: £21 total
    Originally posted by edirepair
    Just to add to this one, I finally got them down to the same price for 150mb and talk weekends. So maybe not quite the same BB speed as edirepair but very happy with £21/month versus the £38 I was on before... and they are sending me a new router (not that my current one is that old).
    • hunsbury0
    • By hunsbury0 19th Apr 17, 10:00 PM
    • 256 Posts
    • 91 Thanks
    hunsbury0
    Just to add to this one, I finally got them down to the same price for 150mb and talk weekends. So maybe not quite the same BB speed as edirepair but very happy with £21/month versus the £38 I was on before... and they are sending me a new router (not that my current one is that old).
    Originally posted by ratechaser


    How long did you have to wait to get this deal after giving your notice?
    • ratechaser
    • By ratechaser 19th Apr 17, 10:06 PM
    • 441 Posts
    • 346 Thanks
    ratechaser
    They were phoning me pretty much from the moment I cancelled. I made them sweat for a few days though...

    Really, compared with Sky, Virgin are not hard to beat down... they know what BT are offering and this current price is there to compete with it - makes sure you tell them you are getting £100 TCB on top of BTs own £150 cash back offer...
    • hunsbury0
    • By hunsbury0 19th Apr 17, 10:15 PM
    • 256 Posts
    • 91 Thanks
    hunsbury0
    They were phoning me pretty much from the moment I cancelled. I made them sweat for a few days though...

    Really, compared with Sky, Virgin are not hard to beat down... they know what BT are offering and this current price is there to compete with it - makes sure you tell them you are getting £100 TCB on top of BTs own £150 cash back offer...
    Originally posted by ratechaser
    I have to ring vm tomorrow to give notice & it is also the last day for BT reward offer of £150, so I hope they offer a good deal or else I will go to BT 52mb which is enough for me. I need to know before 8.00pm tomorrow. I will also go through TCB.
    • cjdavies
    • By cjdavies 20th Apr 17, 7:31 AM
    • 2,142 Posts
    • 1,873 Thanks
    cjdavies
    Just had my new bill for £33 for telephone weekends and 50Mb broadband.

    How do you haggle?

    I tried last year, no interest in adding services (just want to pay less) if anything I only want BB. I give notice last year after they wouldn't drop as said I wouldn't find anyone else that is generous to allow me to download an average 300Gb a month - online gaming and TV/Movie streaming.

    Waited for my call and nothing, I had to call last day myself it was disconnecting in 4 hours. I belive they could only offer £29 and i had to take it - it was cheaper with the telephone weekends (makes no sense).

    I see what offers have had and think how?! More for less than me

    I don't want to lo leave as cannot fault the service itself, and if I went with anyone else will have to A BT line installed.
    Last edited by cjdavies; 20-04-2017 at 7:39 AM.
    • hunsbury0
    • By hunsbury0 20th Apr 17, 9:09 AM
    • 256 Posts
    • 91 Thanks
    hunsbury0
    I have given my notice. They best that they could do was £32 & thats only for 100mb broadband. Without landline.
    I cannot understand why to some they have done deals for £ 18 for 150 or 200mb broadband & landline.
    So I am off to BT. Today is the last day for the bt £150 reward.
    • Anon
    • By Anon 20th Apr 17, 9:49 AM
    • 11,469 Posts
    • 126,480 Thanks
    Anon
    I have given my notice. They best that they could do was £32 & thats only for 100mb broadband. Without landline.
    I cannot understand why to some they have done deals for £ 18 for 150 or 200mb broadband & landline.
    So I am off to BT. Today is the last day for the bt £150 reward.
    Originally posted by hunsbury0
    As has been said on numerous occasions, to get the best deal you need to give notice then wait for the call from Outbound.retentiobs. Inbound Retentions (those you call to give notice) have access to limited offers but not the best ones. Giving notice shows them you are serious - putting in an order elsewhere with a phone number port works even better according to reports of results on here and elsewhere.

    If you have placed a BT order you have 14 days to cancel without penalty (assuming not installed before then). Don't be bounced into a BT order by the offer - the combination of £109 cashback/£150 gift xard or £150 cashback and £109 giftcards has been repeating for months so may renew in some form.

    If your cancellation is now on then you should hopefully start receiving calls over the next week.
    • hunsbury0
    • By hunsbury0 20th Apr 17, 10:15 AM
    • 256 Posts
    • 91 Thanks
    hunsbury0
    As has been said on numerous occasions, to get the best deal you need to give notice then wait for the call from Outbound.retentiobs. Inbound Retentions (those you call to give notice) have access to limited offers but not the best ones. Giving notice shows them you are serious - putting in an order elsewhere with a phone number port works even better according to reports of results on here and elsewhere.

    If you have placed a BT order you have 14 days to cancel without penalty (assuming not installed before then). Don't be bounced into a BT order by the offer - the combination of £109 cashback/£150 gift xard or £150 cashback and £109 giftcards has been repeating for months so may renew in some form.

    If your cancellation is now on then you should hopefully start receiving calls over the next week.
    Originally posted by Anon
    I have given up with vm, as I have given the notice, I will go to bt , also my landline has to be active at the time of transfer to port the number over. I will go to bt as long as I can get min 20mb unlimited broadband. They guarantee minimum is 50 mb for my address.
    Last edited by hunsbury0; 20-04-2017 at 10:27 AM. Reason: Grammar
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