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  • FIRST POST
    • MSE Dan L
    • By MSE Dan L 11th Jun 16, 9:59 AM
    • 608Posts
    • 371Thanks
    MSE Dan L
    Add your feedback on energy supplier Iresa
    • #1
    • 11th Jun 16, 9:59 AM
    Add your feedback on energy supplier Iresa 11th Jun 16 at 9:59 AM
    This is a feedback thread on energy supplier

    Iresa

    Please share your experience with other MoneySavers. Click reply to take part
    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven’t already, join the forum to reply.
    Last edited by MSE Andrea; 26-06-2017 at 12:33 PM.
Page 53
    • Raxiel
    • By Raxiel 30th Jun 17, 3:59 PM
    • 413 Posts
    • 205 Thanks
    Raxiel
    Iresa could automate getting the data from NG with some computer software. I've grabbed a copy of it for the year to 31/05/17 from the link provided earlier in the thread (apologies I've forgotten who posted it, but thank you!) and saved it to my computer.

    Like you said, it didn't take long to do at all, less than 2 minutes at most, so they could automate.

    I work in the IT field, and there are a number of tools that you could use to automate it, especially the NG part - I won't list them here to avoid derailing the thread any further (if someone asks me, I'll gladly name them).
    Originally posted by MothballsWallet
    Oh yes. When doing it for the whole customer base you have to make sure that each customer gets the right CV value for their region and the right first and last dates for the average but no doubt a competent programmer would find it quite trivial. That assumes Iresa have any actual programmers rather than just admin staff, the fact it's taken so long suggests they don't.
    • Mistermeaner
    • By Mistermeaner 3rd Jul 17, 8:46 AM
    • 2,388 Posts
    • 3,005 Thanks
    Mistermeaner
    So my complaint is underway with the energy ombudsman

    Got an email over the weekend asking me to sign and return a letter along with supporting documents (all of which the ombudsman already has from when I first submitted my claim online)

    The email asked me to login into the ombudsman portal to submit my info; eventually found the portal (no link in email) and have logged in (after clicking forgotten password that I never had in the first place)

    Now I cannot for the life of me figure out how to submit documents or anything via the portal - any ideas?

    NB: I'm aware I can email them but they do ask you to use the portal - all seems a bit haphazard.... plus I'm not sending them anything they don't already have.

    Not overly optimistic this is going to get me anywhere
    Left is never right but I always am.
    • youravinalarrrf
    • By youravinalarrrf 3rd Jul 17, 9:12 AM
    • 286 Posts
    • 187 Thanks
    youravinalarrrf
    @Mistmeaner See my post on the Refusing switch thread.
    • molerat
    • By molerat 3rd Jul 17, 10:10 AM
    • 17,323 Posts
    • 11,516 Thanks
    molerat
    They get better
    Latest Update:




    Thanks for getting in touch.



    Your meter point has not been set up because your meter technical details do not match those on the National Database, this is because your previous supplier failed to update it. This is what has caused the delay on your account.



    I apologise for the inconvenience.
    As a serial switcher I find that very hard to believe - let's blame someone else, obviously all the fault of E.On !
    Last edited by molerat; 03-07-2017 at 11:51 AM.
    www.helpforheroes.org.uk/donations.html
    • punamulta
    • By punamulta 5th Jul 17, 9:36 AM
    • 191 Posts
    • 46 Thanks
    punamulta
    Some good news, I've just received final closing bills and they say refund being processed from my Mid May switch/escape.
    Gas multiplier applied 31.8 I'm in NW london.

    Refund received. good luck to other escapees!
    .
    Last edited by punamulta; 06-07-2017 at 3:21 PM. Reason: update
    • SnowMan
    • By SnowMan 7th Jul 17, 2:57 PM
    • 3,129 Posts
    • 5,795 Thanks
    SnowMan
    It's 12 weeks since I raised the calorific value issue with IRESA, it's 9 weeks since I supplied evidence to OFGEM of the wrong calorific value issue, and it's 8 weeks to the day since I complained to IRESA about their use of the wrong calorific value for gas billing.

    However IRESA have not responded, and although I reminded them a week ago that the complaint remained outstanding, and that it would be a good idea for everyone's benefit if they addressed the issue to avoid the Energy Ombudsman being involved, I have still had no response of any kind.

    How much easier it would be if OFGEM had forced IRESA to comply with this license condition for all customers, rather than requiring numerous individuals to take complaints to the Energy Ombudsman.
    Originally posted by SnowMan
    IRESA have now finally responded to my complaint that they had used the wrong calorific value of 40.0 in their April bill.

    Amazingly they are denying they have used the incorrect calorific value, and just quote the multiplier shown on the bill but not used in the calculation of 31.4 as their justification

    I've responded setting out the calculation line by line to show numerically how they have used the wrong calorific value of 40.0.

    The matter is already with the Energy Ombudsman so we'll see what happens.
    Last edited by SnowMan; 07-07-2017 at 3:50 PM.
    I came, I saw, I melted
    • Hengus
    • By Hengus 7th Jul 17, 4:02 PM
    • 4,523 Posts
    • 2,696 Thanks
    Hengus
    IRESA have now finally responded to my complaint that they had used the wrong calorific value of 40.0 in their April bill.

    Amazingly they are denying they have used the incorrect calorific value, and just quote the multiplier shown on the bill but not used in the calculation of 31.4 as their justification

    I've responded setting out the calculation line by line to show numerically how they have used the wrong calorific value of 40.0.

    The matter is already with the Energy Ombudsman so we'll see what happens.
    Originally posted by SnowMan
    The only advice that I can offer, if you haven't done it already, is to copy your statement to consumeraffairs@ofgem.gov.uk pointing out that you believe that Iresa is operating in breach of the policy (Aug 14) relating to the use of calorific values for billing purposes, and SLC 31.4.
    • SnowMan
    • By SnowMan 10th Jul 17, 8:03 AM
    • 3,129 Posts
    • 5,795 Thanks
    SnowMan
    Interestingly I've just had a gas reading accepted for the first time in a while.

    The transaction screen figure is using, I deduce, a calorific value of 39.7 (all previous transaction screen figures and actual bill figures have been based on 40.0).

    I think it should actually be 39.6 based on the truncated rounding, but I can't be certain I'm right here. But regardless some progress if they are not using a blanket 40.0 any longer.

    No adjustments for the older consumption figures yet.

    I think I'll wait until the next bill comes out to see if the transaction screen figure follows through onto the bill.
    Originally posted by SnowMan
    Latest bill out today does indeed use 39.7

    So remaining issues are

    a) they should be rounding down not up to 39.6
    b) they have yet to make any adjustment for past months billed using a blanket calorific value of 40.0
    I came, I saw, I melted
    • Hengus
    • By Hengus 10th Jul 17, 8:30 AM
    • 4,523 Posts
    • 2,696 Thanks
    Hengus
    Latest bill out today does indeed use 39.7

    So remaining issues are

    a) they should be rounding down not up to 39.6
    Originally posted by SnowMan
    Forget about rounding up or down, The Regulations require suppliers to TRUNCATE the meter reading to one decimal place.

    Truncate . 2. Mathematics, Computers. to shorten (a number) by dropping a digit or digits: The numbers 1.4142 and 1.4987 can both be truncated to 1.4.

    It follows that if you look at the daily CVs for your region and billing period and come out with an average of 39.999 then, for billing purposes, a CV of 39.9 should be used.

    The relevant Regulation:

    “ The average calorific value of gas so conveyed during any such gas period shall be calculated by adding the daily calorific values………… for each gas day in that gas period and dividing the sum by the number of those gas days but so that any amount of less than 00.1 megajoules per cubic metre shall be ignored..””
    Last edited by Hengus; 10-07-2017 at 8:48 AM.
    • footyguy
    • By footyguy 14th Jul 17, 12:00 PM
    • 3,815 Posts
    • 1,518 Thanks
    footyguy
    Iresa have re-opened their doors to new customers
    What's more, it's the same low priced tariff they were offering before temporarily suspending new applications.

    As always, consult a comparison site to ensure it's the best deal for you
    (But do ensure the comparison site includes Iresa as some are still to catch up with this news)

    Moaning minnies need not apply!

    Applications are via their own website.
    • Savershaver
    • By Savershaver 17th Jul 17, 12:08 PM
    • 19 Posts
    • 3 Thanks
    Savershaver
    Have left Iresa as can't afford to pay out over the odds monthly and lack of response from Iresa was too disconcerting. Await repayment of credit. Thank you to previous posters for sharing experience on refunds and the other experiences shared too which helped me. Never been on forums much at all really but was grateful to get the reassurance here on this. The sort of telling off, name calling here because of sharing an experience on a forum however only serves me not to join in one again. It has never occurred to me to say the like of such to compete strangers online. The conversation was asking for 'feedback' of Iresa. MSE is a business, ML is a businessman, Iresa is a business. Everyones position is different and some of us are just simply, desperate.
    Last edited by Savershaver; 17-07-2017 at 1:53 PM.
    • icharus
    • By icharus 21st Jul 17, 12:32 PM
    • 103 Posts
    • 23 Thanks
    icharus
    Wow! I complained about no final bill on the 11th July. I received a fairly quick response to my complaint. They said that the matter was in hand and I would receive a credit refund. On the 19th July I recived the credit refund directly into my bank account.

    At long last iresa must be getting their act together! Have I jumped ship too soon? I still need the peace of mind of fast and efficient customer service, however, so I have no regrets!

    Can I dare to hope that I am free and clear, and that is the end of my association with Iresa?
    • Al Ross
    • By Al Ross 24th Jul 17, 7:28 PM
    • 366 Posts
    • 72 Thanks
    Al Ross
    July's Direct Debit payments
    After months of trying to get my overpayments returned and my Direct Debit payments halved, they finally did this last week.

    They halved my Direct Debit by half; this came off my back on the 20th July and as yet has not appeared on the transactions in my Iresa account portal page.

    Has everyone else’s, or do they all happen at different dates?
    • ASavvyBuyer
    • By ASavvyBuyer 24th Jul 17, 8:01 PM
    • 558 Posts
    • 1,445 Thanks
    ASavvyBuyer
    After months of trying to get my overpayments returned and my Direct Debit payments halved, they finally did this last week.

    They halved my Direct Debit by half; this came off my back on the 20th July and as yet has not appeared on the transactions in my Iresa account portal page.

    Has everyone else’s, or do they all happen at different dates?
    Originally posted by Al Ross
    It usually takes upto 4 working days to appear in the transaction record; sometimes quicker, but this months payment (on 20th) was just before a weekend, so worth checking tomorrow or Wednesday.
    Rhondda Cynon Taf, 4kWp, W roof, 30° pitch, 16 x 8.33 Eternity 250w E+10 panels, Solar Edge SE4000-16A Inverter + P300 Optimisers & REUK Diverter
    + Toshiba RAS-10G2KVP-E Ultra High Efficiency Air Conditioner/Heat Pump
    • M0ney
    • By M0ney 24th Jul 17, 10:56 PM
    • 421 Posts
    • 159 Thanks
    M0ney
    Seem OK, I think they're the cheapest for me not really had much comma with them yet.
    • ASavvyBuyer
    • By ASavvyBuyer 25th Jul 17, 9:37 AM
    • 558 Posts
    • 1,445 Thanks
    ASavvyBuyer
    It usually takes upto 4 working days to appear in the transaction record; sometimes quicker, but this months payment (on 20th) was just before a weekend, so worth checking tomorrow or Wednesday.
    Originally posted by ASavvyBuyer
    As predicted, (for our own & a relatives account) payments made last Thursday have appeared in the transaction records this morning, with a processing date of yesterday (must have updated overnight).

    Will input electric meter readings next Monday (last day of the month) and get the next updated bill about 10 days later (just like Zog for Gas), except that as usual we will see the electric meter readings and charges in the transaction records a few days before.

    No problems so far, so planning to renew on to Iresa's latest tariff for electric, as it is still cheaper than the majority of the other suppliers. Hoping it does not go up, like most of the other suppliers tend to do, just before the heating season.
    Rhondda Cynon Taf, 4kWp, W roof, 30° pitch, 16 x 8.33 Eternity 250w E+10 panels, Solar Edge SE4000-16A Inverter + P300 Optimisers & REUK Diverter
    + Toshiba RAS-10G2KVP-E Ultra High Efficiency Air Conditioner/Heat Pump
    • Mistermeaner
    • By Mistermeaner 25th Jul 17, 10:06 AM
    • 2,388 Posts
    • 3,005 Thanks
    Mistermeaner
    My ombudsman dispute is in full swing; IRESA are still blcoking my transfer away from them requesting I set up a direct debit in order to leave - by way of recap I have been trying to leave them since april at which point my account was in credit

    I would stay well well clear
    Left is never right but I always am.
    • DonnySaver
    • By DonnySaver 27th Jul 17, 11:06 AM
    • 410 Posts
    • 169 Thanks
    DonnySaver
    Still getting emails from Iresa saying my bill is ready even though I've not been a customer of theirs for nearly 2 months ..
    • icharus
    • By icharus 27th Jul 17, 2:40 PM
    • 103 Posts
    • 23 Thanks
    icharus
    I too got an e-mail re the availability of my final bill online, but I can't log into my account to check it!!!!

    I have been trying for a few days without success. The site says "oops there is an error"
    • The Reaper
    • By The Reaper 27th Jul 17, 4:28 PM
    • 336 Posts
    • 103 Thanks
    The Reaper
    Edited to remove good feedback.

    Wouldnt touch them with a bargepole
    Last edited by The Reaper; 07-08-2017 at 8:42 PM. Reason: bad experience

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