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  • FIRST POST
    • MSE Dan L
    • By MSE Dan L 11th Jun 16, 9:59 AM
    • 608Posts
    • 371Thanks
    MSE Dan L
    Add your feedback on energy supplier Iresa
    • #1
    • 11th Jun 16, 9:59 AM
    Add your feedback on energy supplier Iresa 11th Jun 16 at 9:59 AM
    This is a feedback thread on energy supplier

    Iresa

    Please share your experience with other MoneySavers. Click reply to take part
    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven’t already, join the forum to reply.
    Last edited by MSE Andrea; 26-06-2017 at 12:33 PM.
Page 46
    • macman
    • By macman 8th Jun 17, 10:52 AM
    • 41,344 Posts
    • 16,998 Thanks
    macman
    You cannot possibly have paid an extra £180 over 2 months for being on E.On's SVT rather than your E.On Collective tariff. SVT would have to be about twice as much for that to be so: that's £90 extra per month. And that period (April and May) would be one of relatively low usage.
    I share your general frustration with Iresa though: welcome to the club.
    No free lunch, and no free laptop
    • DonnySaver
    • By DonnySaver 8th Jun 17, 1:32 PM
    • 410 Posts
    • 169 Thanks
    DonnySaver
    You're welcome DonnySaver. Happy to help.

    If you've registered with our website, once all's done and dusted from our end, you'll be able to use all the services on your online account. This includes being able to enter meter readings, use the tariff change tool or alter a Monthly Direct Debit. If you can do these things then our account will be fully live. This means we'll have received validated readings from the third party I mentioned. In turn, this means the losing supplier will have received them as well. Alternatively, if you drop an email with your details to the address in my Profile, I'll be able to tell you where we're at.

    Hope this helps DonnySaver.

    Malc
    Originally posted by E.ON Company Representative: Malc
    Thanks again Malc. I've sent you an email as Iresa are claiming that they have not received any readings from E.ON

    Cheers
    • grumpycrab
    • By grumpycrab 8th Jun 17, 6:50 PM
    • 3,254 Posts
    • 1,477 Thanks
    grumpycrab
    Iresa back on Twitter today - first time for 9 days. Which is either good news - they're still around or bad news - they haven't gone bust.
    Hi, we’ve had to remove your signature because somebody complained that the information contained within it was too helpful.
  • E.ON Company Representative: Malc
    Switching from E.ON
    Signed up for IRESA on 14 Feb. Switch finally went through on 29 May!
    Took direct debit on 6/3/17.
    Asked for meter number and reading five times. Told 5 different dates for switch. No answers to emails asking what was happening.
    Unfortunately thought switch had happened but had not so EoN took me off MSE tarrif end on 31 March and put me on standard tariff. Did not realise and have paid extra £180 as on standard tariff.

    Paid Eon £75 as they said I had outstanding amount and thought this was last bill for outstanding fuel before switch - oh no, just bill as no direct debit going out. EoN did not notify me that I was now on their standard tariff.
    Tried ringing IRESA left in queue for over an hour!
    Made 3 complaints, no response. Never get back to you.
    Eventually got through to AJ who assured me the switch had taken place and I now owed them £180 as they had not taken the direct debits. New direct debit set up. Still no switch.
    Originally posted by Bev Noyce
    Hello Bev Noyce and welcome to the Forums.

    Have to say, from asking to join a supplier on 14 February to the supply actually moving on 29 May is an unusually long time. This is the case even where suppliers haven't signed up to Faster Switching (about two and half weeks). Were you given a reason for the delay?

    With a change of supplier, it's the new supplier who drives the switch. They need to apply to the losing supplier to take over. Provided they do this within the Price Protection window, we'll keep customers on fixed tariffs on the lower prices whilst the switch goes through.

    The Price Protection window is open 49 calendar days before a fixed tariff ends until 20 working days after. For customers to take advantage of this window, we need to receive the application from the new supplier during this period. If we don't, customers will automatically go on to our standard Energy Plan prices from the end of their fixed deal. We send renewal letters explaining this to customers coming to the end of fixed deals . These go out between 42 and 49 calendar days before the tariff ends.

    The new supplier is also responsible for sending us the meter readings they're going to use to start their account. We use the same readings to close our account and issue a final bill. This makes sure the same energy is only charged once. These readings come through a third party (Data Collector) who checks they're in line with previous readings held for the property. Once we receive them, we'll close our account and issue the final bill.

    Hope this is useful Bev Noyce.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    Switching to E.ON
    Thanks again Malc. I've sent you an email as Iresa are claiming that they have not received any readings from E.ON

    Cheers
    Originally posted by DonnySaver
    Thanks DonnySaver. Received and replied.

    Have a good weekend.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Bev Noyce
    • By Bev Noyce 10th Jun 17, 1:49 PM
    • 3 Posts
    • 0 Thanks
    Bev Noyce
    eon to IRESA
    Many thanks Malc.
    I know the prime fault is with Iresa but must say I do not think EoN was completely fair, in that they did not inform me they had put me on the standard rate nor that my new supplier had not started. They took an outstanding payment, making me believe as I had submitted a meter reading this was the closing of my Eon account. I feel EoN have lessons to learn which they have said in response to my complaint to them. C'est la vie.

    My fault for stopping direct debit but really thought as IRESA had set up a new dd and had taken the first payment everything was fine.

    Learnt my lesson and hope others have learnt from me and do not get their fingers burnt.
    • miniemma
    • By miniemma 12th Jun 17, 9:54 AM
    • 406 Posts
    • 185 Thanks
    miniemma
    Anyone else struggling to log in today?

    I received notification that they have created a bill this morning, I seem to remember this happened last time bills were created too.
    • Blackdog
    • By Blackdog 12th Jun 17, 10:09 AM
    • 427 Posts
    • 300 Thanks
    Blackdog
    I struggled to log in but kept trying and eventually got there. It then took four attempts to get the gas bill to download, electricity bill downloaded first time. Eventually I opened the gas bill but was surprised to find that there was no charge for gas. Under the gas you've used section it says "there was no valid meter reading available during the billing period as at the time this bill was generated. If your submissions are up to date, it will appear in the next statement".
    There was no problem with the electricity meter readings submitted at the same time so I can only assume they are having some back office difficulties or perhaps are not calculating gas consumption until the multiplier issue is resolved. Anyone else finding their gas statement blank?
    • miniemma
    • By miniemma 12th Jun 17, 10:23 AM
    • 406 Posts
    • 185 Thanks
    miniemma
    Both my gas and elec bills are blank with the same message. Had the same last month, they have only validated a single gas reading for me and no elec readings since i joined them in March.

    "there was no valid meter reading available during the billing period as at the time this bill was generated. If your submissions are up to date, it will appear in the next statement".

    The bills seem to be for the 1st May - 31st May period and I last entered a reading on 1st May so assumed this was why.

    They have yet to acknowledge that my gas meter was replaced on 8th May so I can't enter any further readings anyway.
    • poppellerant
    • By poppellerant 12th Jun 17, 10:43 AM
    • 1,003 Posts
    • 520 Thanks
    poppellerant
    Anyone else finding their gas statement blank?
    Originally posted by Blackdog
    I've yet to receive a gas bill with any readings on, since I've joined Iresa. What worries me, is if I should decide to switch away from Iresa, with both accounts in credit, is will they try and stop the switch? If they do raise a dispute, they will need to question their own incompetence.
    • poppellerant
    • By poppellerant 12th Jun 17, 11:07 AM
    • 1,003 Posts
    • 520 Thanks
    poppellerant
    Just tried to phone Iresa, however they are experiecing issues with their back room computer systems and they can't even access their own systems.

    I'll advise anybody who is on hold, and potentially wasting money, what I was advised - and that was to call back in the afternoon.

    Things don't look good.
    • Fontana
    • By Fontana 12th Jun 17, 11:22 AM
    • 1 Posts
    • 1 Thanks
    Fontana
    I struggled to log in but kept trying and eventually got there. It then took four attempts to get the gas bill to download, electricity bill downloaded first time. Eventually I opened the gas bill but was surprised to find that there was no charge for gas. Under the gas you've used section it says "there was no valid meter reading available during the billing period as at the time this bill was generated. If your submissions are up to date, it will appear in the next statement".
    There was no problem with the electricity meter readings submitted at the same time so I can only assume they are having some back office difficulties or perhaps are not calculating gas consumption until the multiplier issue is resolved. Anyone else finding their gas statement blank?
    Originally posted by Blackdog
    Same here.

    I've been with Iresa since February. I've had no problems with them until May. I submit my gas and electricity readings at the end of each month but the May gas reading hasn't appeared and the latest gas bill is zero.
    • grumpycrab
    • By grumpycrab 12th Jun 17, 11:45 AM
    • 3,254 Posts
    • 1,477 Thanks
    grumpycrab
    S... but the May gas reading hasn't appeared and the latest gas bill is zero.
    Originally posted by Fontana
    Same issue for me with gas. May be related to the "meter readings database update" or whatever it was a few weeks ago. My guess is that's all happened but Iresa's software needs to change to meet the new interface spec. And they haven't got any money to employ anybody to implement it.
    Hi, we’ve had to remove your signature because somebody complained that the information contained within it was too helpful.
    • footyguy
    • By footyguy 12th Jun 17, 11:46 AM
    • 3,815 Posts
    • 1,518 Thanks
    footyguy
    No verified meter readings, (electric only) so no consumption charged, so credit in account growing and growing ... resulting in a bigger interest payment by the supplier

    • mikeyblunt
    • By mikeyblunt 12th Jun 17, 1:09 PM
    • 11 Posts
    • 2 Thanks
    mikeyblunt
    Same here,no gas readings again this month.

    Do Iresa have to pay to get the readings verified?

    I got my first reading accepted after being with them 6 months.Could they be sending them to be verified just once every 6 moths to save them money ?
    • footyguy
    • By footyguy 12th Jun 17, 1:13 PM
    • 3,815 Posts
    • 1,518 Thanks
    footyguy
    Same here,no gas readings again this month.

    Do Iresa have to pay to get the readings verified?

    I got my first reading accepted after being with them 6 months.Could they be sending them to be verified just once every 6 moths to save them money ?
    Originally posted by mikeyblunt
    There must be a cost involved somewhere - I'm sure the verifier doesn't verify readings for the love of it.

    Maybe you are correct in that the supplier are cutting costs - they must be doing something to cut costs to offer the amazing tariffs they have been.

    And as I mentioned, the longer they take to account for consumption then the higher the interest payments they need to make to customers in credit.

    A win-win situation for the consumer
    • icharus
    • By icharus 12th Jun 17, 1:16 PM
    • 103 Posts
    • 23 Thanks
    icharus
    Anyone else struggling to log in today?

    I received notification that they have created a bill this morning, I seem to remember this happened last time bills were created too.
    Originally posted by miniemma
    Yes I noticed that too. Their computer system obviously can't cope when a number of customers try to access their online bill.
    • molerat
    • By molerat 12th Jun 17, 1:19 PM
    • 17,323 Posts
    • 11,516 Thanks
    molerat
    Just logged in no problem, bit slow but otherwise OK. 60p interest credited today so their lack of getting my account set up correctly is costing them.
    www.helpforheroes.org.uk/donations.html
    • brewerdave
    • By brewerdave 12th Jun 17, 1:47 PM
    • 4,559 Posts
    • 1,887 Thanks
    brewerdave
    Just logged in no problem, bit slow but otherwise OK. 60p interest credited today so their lack of getting my account set up correctly is costing them.
    Originally posted by molerat
    My leccy only account seems to be working OK - and the bill takes account of my supplied readings. HOWEVER, the credit is steadily increasing as the DD was set up a bit high ,so my interest is up again. Wonder when (if at all) they will adjust the dd to meet actual consumption ? Otherwise,at the end of the fixed term, I'm going to be well over £150 in credit
    • macman
    • By macman 12th Jun 17, 8:34 PM
    • 41,344 Posts
    • 16,998 Thanks
    macman
    Same as above this month, meter readings were supplied but have not been verified, so I now have a growing credit on my gas account. And still no sign of my electricity meter point being set up. Formal complaint now raised with the EO.
    No free lunch, and no free laptop
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