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  • FIRST POST
    • MSE Dan L
    • By MSE Dan L 11th Jun 16, 9:59 AM
    • 606Posts
    • 371Thanks
    MSE Dan L
    Add your feedback on energy supplier Iresa
    • #1
    • 11th Jun 16, 9:59 AM
    Add your feedback on energy supplier Iresa 11th Jun 16 at 9:59 AM
    This is a feedback thread on energy supplier

    Iresa

    Please share your experience with other MoneySavers. Click reply to take part
    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven’t already, join the forum to reply.
    Last edited by MSE Andrea; 26-06-2017 at 12:33 PM.
Page 22
    • DonnySaver
    • By DonnySaver 15th Mar 17, 9:09 AM
    • 409 Posts
    • 169 Thanks
    DonnySaver
    Just had my final electric bill from BG but for one day they have put me on the standard tariff, despite knowing I was switching. I called them and quoted the Supply Licence Conditions as above, but the senior advisor will not budge. It's only a few pence, but it's the principle and will also apply to the gas final bill. I threatened with refer to ofgem, but it made no difference. Any advice?
    Originally posted by Luckwudaveit
    That's what British Gas said to me too
    • Hengus
    • By Hengus 15th Mar 17, 9:24 AM
    • 4,191 Posts
    • 2,436 Thanks
    Hengus
    Just had my final electric bill from BG but for one day they have put me on the standard tariff, despite knowing I was switching. I called them and quoted the Supply Licence Conditions as above, but the senior advisor will not budge. It's only a few pence, but it's the principle and will also apply to the gas final bill. I threatened with refer to ofgem, but it made no difference. Any advice?
    Originally posted by Luckwudaveit
    First, you need to look at the chronology. Iresa do NOTHING for the first 14 days (i.e.; during the cooling off period) whereas most suppliers start the appropriate transfer notifications when they are told of a switch request. This is important as if BG was notified of a transfer at day 21 or later after the end of your fixed contract then it is right to move you on to the standard variable tariff. I suspect that the above is unlikely but it is worth checking.

    If you are happy that your situation sits within the SLC requirement then make a formal complaint in writing and say that, if they wish to stand their ground, you would like the matter to be deadlocked. This gives you the right to take your complaint to the EO without having to wait 8 weeks.

    I would also refer the matter to consumeraffairs@ofgem.gov.uk asserting that the supplier is not compliant with the SLC relating to fixed tariff contracts. Ask for the matter to be referred to their Compliance Department and offer to send them a copy of your bill. You will not get a detailed response to your concerns from Ofgem but no supplier likes to have the Regulator knock on their door.
    Last edited by Hengus; 15-03-2017 at 10:01 AM.
    • Raxiel
    • By Raxiel 15th Mar 17, 10:34 AM
    • 312 Posts
    • 151 Thanks
    Raxiel
    In my case the "You've set up a Direct Debit", "Your Order Confirmation" and "Order Acknowledgement" emails were all received within a couple of minutes of each other on the same day as the order was placed online.
    Originally posted by youravinalarrrf
    After pointing out they'd not taken any more payments after the deposit, I just got another direct debit notification on its own (still only one registered with the bank) saying they were taking payment in a few days.

    Coincidence?
    • grumpycrab
    • By grumpycrab 15th Mar 17, 10:41 AM
    • 3,196 Posts
    • 1,448 Thanks
    grumpycrab
    Just had a second DD notification, making the sequence :- (dual supply change from EON) :-
    sign up 3 Feb
    1st DD 22 Feb
    1st readings and account change : 3 March
    2nd DD (Iresa emailed with same reference, same amount) 20 March
    Last edited by grumpycrab; 15-03-2017 at 10:51 AM.
    Hi, we’ve had to remove your signature because somebody complained that the information contained within it was too helpful.
    • brewerdave
    • By brewerdave 15th Mar 17, 10:48 AM
    • 4,421 Posts
    • 1,807 Thanks
    brewerdave
    Just had a second DD notification, making the sequence :- (dual supply change from EON) :-
    sign up 3 Feb
    1st DD 22 Feb
    1st readings and account change : 3 March
    2nd DD (Iresa emailed with different reference, same amount) 20 March
    Originally posted by grumpycrab
    As per above sequence - but the payment reference has remained the same for me. However, I only switched leccy to IRESA - wonder if the change is related to a dual switch??
    • youravinalarrrf
    • By youravinalarrrf 15th Mar 17, 10:53 AM
    • 285 Posts
    • 187 Thanks
    youravinalarrrf
    After pointing out they'd not taken any more payments after the deposit, I just got another direct debit notification on its own (still only one registered with the bank) saying they were taking payment in a few days.

    Coincidence?
    Originally posted by Raxiel
    I'm pretty sure it's a coincidence as I've just had the same email.

    In my case they took my first DD payment covering both fuels on 1st February (my contract/dual fuel switch went live on 10th February) and this latest email says they're taking the next payment (2nd payment) again covering both fuels with same DD reference number on or shortly after the 20th March so it looks OK to me.

    I think it's best just to leave them to get on with it unless something looks seriously out of place. The bloody phone never get answered and online queries or complaints the same - so it's not even worth trying to contact them. Unless you got through on the phone they will probably be totally unaware that you've even tried to contact them.
    • Hengus
    • By Hengus 15th Mar 17, 11:11 AM
    • 4,191 Posts
    • 2,436 Thanks
    Hengus
    I'm pretty sure it's a coincidence as I've just had the same email.

    In my case they took my first DD payment covering both fuels on 1st February (my contract/dual fuel switch went live on 10th February) and this latest email says they're taking the next payment (2nd payment) again covering both fuels with same DD reference number on or shortly after the 20th March so it looks OK to me.

    I think it's best just to leave them to get on with it unless something looks seriously out of place. The bloody phone never get answered and online queries or complaints the same - so it's not even worth trying to contact them. Unless you got through on the phone they will probably be totally unaware that you've even tried to contact them.
    Originally posted by youravinalarrrf
    I agree. This is the one piece of the Iresa jigsaw that they have been getting right.
    • icharus
    • By icharus 15th Mar 17, 12:53 PM
    • 103 Posts
    • 23 Thanks
    icharus
    Update on EON to Iresa switch which may be of interest to those still in the process. It has taken over two months but everything is now in place. All online entries seem correct. I received a refund ffrom EON and Iresa have now given a date for the second D.D. Hopefully I can now relax and enjoy the best tariffs that were available when I switched.

    I did get a bit anxious over the delay, but all is well that ends well. My advice to others is to try and relax and let things take their course, with the caveat that you need to provide Iresa with all the necessary information for the transfer.

    I am sorry that I had to leave EON because I believe their customer service had really improved. C.S. became quite fast and efficient. Their tariffs and incentives were attractive. Unfortunately their new tariffs were a big disincentive to staying with them. I note that there is a financial report on EON out today which may indicate why they have become much less competitive tariff and incentive wise.
  • E.ON Company Representative: Malc
    Switching from E.ON
    Update on EON to Iresa switch which may be of interest to those still in the process. It has taken over two months but everything is now in place. All online entries seem correct. I received a refund ffrom EON and Iresa have now given a date for the second D.D. Hopefully I can now relax and enjoy the best tariffs that were available when I switched.

    I did get a bit anxious over the delay, but all is well that ends well. My advice to others is to try and relax and let things take their course, with the caveat that you need to provide Iresa with all the necessary information for the transfer.

    I am sorry that I had to leave EON because I believe their customer service had really improved. C.S. became quite fast and efficient. Their tariffs and incentives were attractive. Unfortunately their new tariffs were a big disincentive to staying with them. I note that there is a financial report on EON out today which may indicate why they have become much less competitive tariff and incentive wise.
    Originally posted by icharus
    Sorry to lose you icharus but glad our account closed as it should and we've sorted your refund. Pleased also you thought our Customer Service has improved.

    We'll be putting something on our website soon about the financial report you mention. Not sure when this will be as we're planning some more changes to the layout of the website as we speak.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • icharus
    • By icharus 15th Mar 17, 3:55 PM
    • 103 Posts
    • 23 Thanks
    icharus
    Eon has suffered in recent years from low wholesale electricity prices, competition from subsidized renewable energy, and the German government's decision to ditch nuclear power by 2022.
    The German government, under Chancellor Angela Merkel, decided to move away from nuclear power by 2022 in the wake of the 2011 Fukushima disaster.
    As part of the phase-out, Germany's four biggest energy providers RWE, Eon, Vattenfall and EnBW have to contribute 23.5 billion euros to a state fund for the long-term storage of nuclear waste.
    The affected firms have long complained about the high price tag that comes with Germany's atomic power exit.
    This latter point in particular can be one of the reasons for the less competitive pricing.
    • luckwudaveit
    • By luckwudaveit 15th Mar 17, 8:43 PM
    • 240 Posts
    • 90 Thanks
    luckwudaveit
    First, you need to look at the chronology. Iresa do NOTHING for the first 14 days (i.e.; during the cooling off period) whereas most suppliers start the appropriate transfer notifications when they are told of a switch request. This is important as if BG was notified of a transfer at day 21 or later after the end of your fixed contract then it is right to move you on to the standard variable tariff. I suspect that the above is unlikely but it is worth checking.

    If you are happy that your situation sits within the SLC requirement then make a formal complaint in writing and say that, if they wish to stand their ground, you would like the matter to be deadlocked. This gives you the right to take your complaint to the EO without having to wait 8 weeks.

    I would also refer the matter to consumeraffairs@ofgem.gov.uk asserting that the supplier is not compliant with the SLC relating to fixed tariff contracts. Ask for the matter to be referred to their Compliance Department and offer to send them a copy of your bill. You will not get a detailed response to your concerns from Ofgem but no supplier likes to have the Regulator knock on their door.
    Originally posted by Hengus
    Thanks. The dates are fine. I've an email from BG on 18th Feb confirming I'm leaving them and the incorrect tariff charges apply to 1st March only. It's literally pennies I've been overcharged, but ive sent BG an email on the basis of your post. Thanks for your advice.
    Last edited by luckwudaveit; 15-03-2017 at 9:07 PM.
    • ajduncan
    • By ajduncan 16th Mar 17, 6:11 PM
    • 1 Posts
    • 0 Thanks
    ajduncan
    We moved to Iresa in December a week before GB energy went bust. Account still not set up properly but keep taking direct debits, never answer messages sent via online account and when I try to phone my place in the queue is 50+ not happy with their customer service at all!!!
    • Hengus
    • By Hengus 16th Mar 17, 6:33 PM
    • 4,191 Posts
    • 2,436 Thanks
    Hengus
    We moved to Iresa in December a week before GB energy went bust. Account still not set up properly but keep taking direct debits, never answer messages sent via online account and when I try to phone my place in the queue is 50+ not happy with their customer service at all!!!
    Originally posted by ajduncan
    They are getting some of the poorest reviews on Trustpilot, Facebook, and Twitter that I have ever seen for an energy supplier. You could try e-mailing consumeraffairs@ofgem.gov.uk with your concerns. Refer them to the social media links above.

    Not quite the unique selling point that they were hoping for:

    You are probably thinking that Iresa is just another energy company on the energy market but we are hoping that we can prove you wrong and show you that there is something that makes us unique.

    Our values at Iresa are some of the things which defines us. Iresa’s core values are:

    Integrity

    Passionate about our customers and people

    Measure success through sustainable customer satisfaction and energy affordability
    Last edited by Hengus; 16-03-2017 at 6:37 PM.
    • smiler03
    • By smiler03 16th Mar 17, 9:49 PM
    • 17 Posts
    • 21 Thanks
    smiler03
    IRESA - perfect power
    I opened an electricity account with them in October 2016.

    Everything proceeded exactly as it should. As was made perfectly clear when signing up, the first direct debit was taken a month in advance.

    I frequently add meter readings to any gas or electricty supplier I use, typically at least monthly.

    I very recently asked, by email, if IRESA would change my direct debit date. They did this and replied in less than 24 hours.

    I think they are superb. I frequently search for better tariffs and my "IresaFlex2, ELECTRICITY" tariff seems to be unbeatable. They even pay interest if my account is in credit, which it is.

    On opening the account, they used my estimated annual usage as what they charge me for, unlike my gas supplier who didn't believe my estimate.

    I've been switching suppliers since 2003 and know very accurately what my usage is. I use a fairly simple spreadsheet to calculate my bills before I get them, which is why I take regular meter readings.

    I used to be with extraenergy for my electricity, IRESA provides far better billing.
    • vanilla8
    • By vanilla8 16th Mar 17, 10:40 PM
    • 614 Posts
    • 420 Thanks
    vanilla8
    Switched in December, this is the first month where I have had an issue with bill. Iresa seem to have ignored my meter reading submitted end of feb - this months bill showed no charges.
    Checked my emails and had confirmation of meter reading submitted successfully however logged into account and meter reading not showing online.
    • DonnySaver
    • By DonnySaver 17th Mar 17, 8:15 AM
    • 409 Posts
    • 169 Thanks
    DonnySaver
    I opened an electricity account with them in October 2016.

    Everything proceeded exactly as it should. As was made perfectly clear when signing up, the first direct debit was taken a month in advance.

    I frequently add meter readings to any gas or electricty supplier I use, typically at least monthly.

    I very recently asked, by email, if IRESA would change my direct debit date. They did this and replied in less than 24 hours.

    I think they are superb. I frequently search for better tariffs and my "IresaFlex2, ELECTRICITY" tariff seems to be unbeatable. They even pay interest if my account is in credit, which it is.

    On opening the account, they used my estimated annual usage as what they charge me for, unlike my gas supplier who didn't believe my estimate.

    I've been switching suppliers since 2003 and know very accurately what my usage is. I use a fairly simple spreadsheet to calculate my bills before I get them, which is why I take regular meter readings.

    I used to be with extraenergy for my electricity, IRESA provides far better billing.
    Originally posted by smiler03
    Likewise. I asked them to change my direct date via Twitter and they did it really quickly.

    I've still not had one problem with them..... happy so far.
    • ASavvyBuyer
    • By ASavvyBuyer 17th Mar 17, 9:13 AM
    • 505 Posts
    • 1,303 Thanks
    ASavvyBuyer
    I opened an electricity account with them in October 2016.

    Everything proceeded exactly as it should. As was made perfectly clear when signing up, the first direct debit was taken a month in advance.

    I frequently add meter readings to any gas or electricty supplier I use, typically at least monthly.

    I very recently asked, by email, if IRESA would change my direct debit date. They did this and replied in less than 24 hours.

    I think they are superb. I frequently search for better tariffs and my "IresaFlex2, ELECTRICITY" tariff seems to be unbeatable. They even pay interest if my account is in credit, which it is.

    On opening the account, they used my estimated annual usage as what they charge me for, unlike my gas supplier who didn't believe my estimate.

    I've been switching suppliers since 2003 and know very accurately what my usage is. I use a fairly simple spreadsheet to calculate my bills before I get them, which is why I take regular meter readings.

    I used to be with extraenergy for my electricity, IRESA provides far better billing.
    Originally posted by smiler03
    We have had a similar experience with Iresa for our electric account (get our gas through Zog) and also with a relative that we helped switch to Iresa for electric.

    Seems like a lot of the problems are people not expecting the 1st DD to be taken just after the cooling off period, or that they don't do anything for the 1st 14 days, or that they have signed up for Gas, which always seems to take longer to switch. All clearly stated when signing up!
    Meter readings take a bit longer than with the big6 to appear in the account, but it says that in the acknowledgement you get when you submit a reading.

    Expect the customer services is dealing with a lot of queries about the early DD and why meter readings have not appeared instantly, and could be one of the reason for the long delays in being answered.
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    • toshi
    • By toshi 17th Mar 17, 9:40 AM
    • 102 Posts
    • 62 Thanks
    toshi
    British Gas Final Bill problem? Iresa has no problem so far !
    First, you need to look at the chronology. Iresa do NOTHING for the first 14 days (i.e.; during the cooling off period) whereas most suppliers start the appropriate transfer notifications when they are told of a switch request. This is important as if BG was notified of a transfer at day 21 or later after the end of your fixed contract then it is right to move you on to the standard variable tariff. I suspect that the above is unlikely but it is worth checking.

    If you are happy that your situation sits within the SLC requirement then make a formal complaint in writing and say that, if they wish to stand their ground, you would like the matter to be deadlocked. This gives you the right to take your complaint to the EO without having to wait 8 weeks.

    I would also refer the matter to consumeraffairs@ofgem.gov.uk asserting that the supplier is not compliant with the SLC relating to fixed tariff contracts. Ask for the matter to be referred to their Compliance Department and offer to send them a copy of your bill. You will not get a detailed response to your concerns from Ofgem but no supplier likes to have the Regulator knock on their door.
    Originally posted by Hengus
    Firstly you guys are so knowledgeable, really helpful. Thank you so much. In terms of Iresa Transfer, everything is working fine so far.

    I have received the letter Jan from British Gas in January said:

    If you decide to switch you'll keep your current (Collective Fix) prices until: you switch to another supplier within 20 working days after your current tariff ends.

    British Gas explained my tariff changed to standard automatically on 1.3 That is fine as they didn't know if I would change the supplier, but they have to adjust the final bill once they confirmed my transfer.

    Will British Gas ignore what they said ? As below the things EON said is very reasonable to me, even they use the term "
    the Price Protection window".

    British Gas won't amend their final bill? I love to hear more about BG final Bill issues.

    Thanks again, you guys are so helpful.


    Do you mean the guarantee for switching within the Price Protection window Maxwell007? If you do, the crucial point is when the new supplier contacts us to takeover. Provided they do this inside the window (open 49 calendar days before a fixed term deal ends until 20 working days after), we'll keep accounts on the cheaper prices up until the supply end date. Exit fees also don't apply when inside this window.
    Originally posted by E.ON Company Representative: Malc
    Last edited by toshi; 17-03-2017 at 12:36 PM. Reason: minor correction
  • E.ON Company Representative: Malc
    E.ON Price Protection Window

    Will British Gas ignorewhat they said ? As below the things EON said is very reasonable to me, even they use the term "
    the Price Protection window".

    Thanks again, you guys are so helpful.

    Originally posted by toshi
    Glad it was useful toshi.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Gambler
    • By Gambler 17th Mar 17, 9:26 PM
    • 3,165 Posts
    • 350 Thanks
    Gambler
    Just had my final bill off Eon. All sorted? Nope. Gas is fine.

    Eon have used an estimated reading for elec so iresa have obviously not bothered to pass on the reading I sent to them on 08 Feb.

    Still no direct debit taken for March.

    Absolute joke of a company. They should be stopped from taking on any new customers as they obviously can't cope with the demand and their systems are pretty poor.
    Originally posted by Gambler
    I've received an email to say my next DD is due. So checked my online account. Gas meter reading is now showing and it matches eon reading.

    Eureka
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