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  • FIRST POST
    • MSE Dan L
    • By MSE Dan L 11th Jun 16, 9:59 AM
    • 612Posts
    • 373Thanks
    MSE Dan L
    Add your feedback on energy supplier Iresa
    • #1
    • 11th Jun 16, 9:59 AM
    Add your feedback on energy supplier Iresa 11th Jun 16 at 9:59 AM
    This is a feedback thread on energy supplier

    Iresa

    Please share your experience with other MoneySavers. Click reply to take part
    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven’t already, join the forum to reply.
    Last edited by MSE Andrea; 26-06-2017 at 12:33 PM.
Page 20
    • bhoyle
    • By bhoyle 9th Mar 17, 4:44 PM
    • 1 Posts
    • 0 Thanks
    bhoyle
    hi, I just swopped (28 Feb 17) dual fuel from Extra Energy (no problems with them) to Iresa and I'm wondering if it's a mistake.Initially all seemed to go well enough but my on-line account page doesn't give any way to add a Gas reading - the electricity one does and seems to work. I've called their customer services team 3 times over the last few days: caller 32 in queue twice and caller 24 today. I waited 5 minutes each time but didn't move up the queue at all. I also sent 2 emails briefly explaining the problem. No reply to either 1 week later. I wonder about their customer services commitment and if I still get no joy after a few weeks I'll consider changing to another supplier as there are no exit fees on the plan I choose
    • Hengus
    • By Hengus 9th Mar 17, 5:37 PM
    • 4,554 Posts
    • 2,721 Thanks
    Hengus
    hi, I just swopped (28 Feb 17) dual fuel from Extra Energy (no problems with them) to Iresa and I'm wondering if it's a mistake.Initially all seemed to go well enough but my on-line account page doesn't give any way to add a Gas reading - the electricity one does and seems to work. I've called their customer services team 3 times over the last few days: caller 32 in queue twice and caller 24 today. I waited 5 minutes each time but didn't move up the queue at all. I also sent 2 emails briefly explaining the problem. No reply to either 1 week later. I wonder about their customer services commitment and if I still get no joy after a few weeks I'll consider changing to another supplier as there are no exit fees on the plan I choose
    Originally posted by bhoyle
    Meter.readings@iresa.co.uk with your account number should do the trick.
    • icharus
    • By icharus 10th Mar 17, 10:46 AM
    • 103 Posts
    • 23 Thanks
    icharus
    hi, I just swopped (28 Feb 17) dual fuel from Extra Energy (no problems with them) to Iresa and I'm wondering if it's a mistake.Initially all seemed to go well enough but my on-line account page doesn't give any way to add a Gas reading - the electricity one does and seems to work. I've called their customer services team 3 times over the last few days: caller 32 in queue twice and caller 24 today. I waited 5 minutes each time but didn't move up the queue at all. I also sent 2 emails briefly explaining the problem. No reply to either 1 week later. I wonder about their customer services commitment and if I still get no joy after a few weeks I'll consider changing to another supplier as there are no exit fees on the plan I choose
    Originally posted by bhoyle
    Having changed from EON to Iresa my advice is to hang fire and relax. Like my own, your expectations on the speed and efficiency of this small company may be misplaced. I swopped on 11 January and matters are still not fully in situ yet. However, I received my final bill from EON yesterday, and the electricity side of my online account is now showing with supply date meter reading. My gas contract date is now listed but still no MPRN, or meter reading.
    I am more chilled about the transfer and trust/hope that although somewhat glacial, all will eventually come good. Good luck.
    • Small change
    • By Small change 10th Mar 17, 10:51 AM
    • 1 Posts
    • 1 Thanks
    Small change
    Switching
    After much deliberation I just switched today, the indecision was driving me round the bend,
    I’ve went for it, Switched from Scottish Power
    No Exit fees
    No Drama so far, Will keep posting.
    What’s the worst that will happen! Ha
    • grumpycrab
    • By grumpycrab 10th Mar 17, 11:29 AM
    • 3,257 Posts
    • 1,478 Thanks
    grumpycrab
    Zero customer service from this lot BUT with a bit of luck you won't need it. (If you do need CS best bet is Twitter account @IresaEnergy).
    It helps greatly if you provide ACCURATE meter ids when signing up and then ACCURATE meter reads when requested and diarise this to be done monthly.
    It can take upto 42 days for change-over meter reads to be checked by 3rd party. Also, because Iresa take the DD early (3 days after cooling off) expect there to be some DD overlap. If you're impateint -checking the web site every 5 mins - Iresa is not for you. Good luck.
    Hi, we’ve had to remove your signature because somebody complained that the information contained within it was too helpful.
    • A.Penny.Saved
    • By A.Penny.Saved 10th Mar 17, 11:29 AM
    • 1,620 Posts
    • 852 Thanks
    A.Penny.Saved
    After much deliberation I just switched today, the indecision was driving me round the bend,
    I’ve went for it, Switched from Scottish Power
    No Exit fees
    No Drama so far, Will keep posting.
    What’s the worst that will happen! Ha
    Originally posted by Small change
    If you switched today, like I did yesterday then you won't of received anything more than a confirmation email. How many months wait is the question.......What's the worst that can happen in such a short time period?
    • grumpycrab
    • By grumpycrab 10th Mar 17, 11:36 AM
    • 3,257 Posts
    • 1,478 Thanks
    grumpycrab
    How many months wait is the question.......
    Originally posted by A.Penny.Saved
    Shouldn't be more than a couple...(noting it can take up to 42 days AFTER 1st meter reads for them to be validated by 3rd party).

    Hi, we’ve had to remove your signature because somebody complained that the information contained within it was too helpful.
    • brewerdave
    • By brewerdave 10th Mar 17, 12:27 PM
    • 4,568 Posts
    • 1,890 Thanks
    brewerdave
    My initial read for IRESA has appeared today,only 7 days after I submitted.Wonder if it is likely to be changed or whether it has actually gone thru the validation process?
    MANY thanks to EON rep Helena who has chased up why my leccy account appears to be still live with them. Apparently it is in a status of "loss pending" which means EON are still waiting for some information from ??.
    • richardc1983
    • By richardc1983 10th Mar 17, 1:41 PM
    • 1,889 Posts
    • 1,006 Thanks
    richardc1983
    My switch completed with no issues. I am happy with them, I contact them through fb or twitter if I need anything and they respond very quickly too the same day.
    If you found my post helpful, please remember to press the THANKS button! --->
  • E.ON Company Representative: Helena
    My initial read for IRESA has appeared today,only 7 days after I submitted.Wonder if it is likely to be changed or whether it has actually gone thru the validation process?
    MANY thanks to EON rep Helena who has chased up why my leccy account appears to be still live with them. Apparently it is in a status of "loss pending" which means EON are still waiting for some information from ??.
    Originally posted by brewerdave
    Your're very welcome brewerdave,

    Myself or Malc will be in contact next week.

    'speak' then.

    Helena
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • MCGONIS
    • By MCGONIS 11th Mar 17, 3:16 AM
    • 681 Posts
    • 779 Thanks
    MCGONIS
    My switch completed with no issues. I am happy with them, I contact them through fb or twitter if I need anything and they respond very quickly too the same day.
    Originally posted by richardc1983
    See I don't have (or want) fb or twitter. I have sent them a message through my account 3 weeks ago asking them to UP my Direct debit payment. NOTHING! They want to lay off social media and deal with traditional methods first. If they have time then to hang about and post on that skank then fine.

    NOT HAPPY WITH IRESA
    • markipad
    • By markipad 11th Mar 17, 12:31 PM
    • 10 Posts
    • 4 Thanks
    markipad
    See I don't have (or want) fb or twitter. I have sent them a message through my account 3 weeks ago asking them to UP my Direct debit payment. NOTHING! They want to lay off social media and deal with traditional methods first. If they have time then to hang about and post on that skank then fine.

    NOT HAPPY WITH IRESA
    Originally posted by MCGONIS
    I tend to agree; not everyone uses - nor even wants to use - Twitter or Facebook; having said that, I did get a very quick response to my query via Twitter, and it suited me at the time.
    • markipad
    • By markipad 11th Mar 17, 12:37 PM
    • 10 Posts
    • 4 Thanks
    markipad
    After much deliberation I just switched today, the indecision was driving me round the bend,
    I’ve went for it, Switched from Scottish Power
    No Exit fees
    No Drama so far, Will keep posting.
    What’s the worst that will happen! Ha
    Originally posted by Small change
    Good for you! I'm determined to give Iresa a chance and run with them for a while; we need the small suppliers to survive to keep the big boys on their toes!

    I have not needed to phone their customer service - I don't intend to - I'm content to use online methods. Electricity transferred over as expected; Gas seems to be taking a little longer, and I chased Iresa - via Twitter - and they have assured me that it is due to go over to them on Monday 13th March. No meter point for Gas yet, but that seems about par for the course!
    • grumpycrab
    • By grumpycrab 11th Mar 17, 12:51 PM
    • 3,257 Posts
    • 1,478 Thanks
    grumpycrab
    Signed up at the beginning of Feb; first meter reads 3rd March; Gas (EON) readings recorded (on Web) immediately (2 rows of the same readings!?); Electricity (EON) readings recorded yesterday (10th); Final bill from EON received today (11th).
    No dramas then but I did provide meter serial numbers at signup. May have made a difference? We've had no meter reader (could take up to 42 days this bit!) and so I guess the meter-checking-3rd-party was happy that my readings were good enough.
    Hi, we’ve had to remove your signature because somebody complained that the information contained within it was too helpful.
    • A.Penny.Saved
    • By A.Penny.Saved 11th Mar 17, 1:16 PM
    • 1,620 Posts
    • 852 Thanks
    A.Penny.Saved
    See I don't have (or want) fb or twitter. I have sent them a message through my account 3 weeks ago asking them to UP my Direct debit payment. NOTHING! They want to lay off social media and deal with traditional methods first. If they have time then to hang about and post on that skank then fine.

    NOT HAPPY WITH IRESA
    Originally posted by MCGONIS
    I wholeheartedly agree with you. I hate social media and avoid it. It is not the place to conduct customer support IMO. Why would anyone want to share what should be confidential information in public? Never never never I want nothing to do with that crap.
    • poppellerant
    • By poppellerant 11th Mar 17, 3:40 PM
    • 1,003 Posts
    • 520 Thanks
    poppellerant
    See I don't have (or want) fb or twitter. I have sent them a message through my account 3 weeks ago asking them to UP my Direct debit payment. NOTHING! They want to lay off social media and deal with traditional methods first. If they have time then to hang about and post on that skank then fine.

    NOT HAPPY WITH IRESA
    Originally posted by MCGONIS
    I'm of similar stance - I neither want nor have a Twitter or Facebook account. I don't see why I should have to sign up to either just because Iresa aren't able to respond to customer's queries via their own means of internal communication - ie: email or using the website.

    I sent them a message, only to not receive any form of reply or acknowledgement. I had to send a complaint using their help and support before both the complaint and message were resolved. This just isn't on, but if it means I have to raise a complaint each time I message them, I'll do just that.
    • Luckwudaveit
    • By Luckwudaveit 12th Mar 17, 9:20 AM
    • 75 Posts
    • 29 Thanks
    Luckwudaveit
    Finally got my email confirmation that the gas switches over on the 16th March. This was confirmed on Twitter a week ago and good to get it in an email.

    I agree with the comments above. If you want information regularly from Iresa, avoid them. If you're happy to let them get on with it and be patient, then switch to them.
    • Gambler
    • By Gambler 12th Mar 17, 10:01 AM
    • 3,165 Posts
    • 350 Thanks
    Gambler
    Haven't had any replies to my query as in post# 361. Can still access my EON account which suggests they think I'm with them for leccy,so have messaged EON this morning.
    Originally posted by brewerdave
    Just had my final bill off Eon. All sorted? Nope. Gas is fine.

    Eon have used an estimated reading for elec so iresa have obviously not bothered to pass on the reading I sent to them on 08 Feb.

    Still no direct debit taken for March.

    Absolute joke of a company. They should be stopped from taking on any new customers as they obviously can't cope with the demand and their systems are pretty poor.
    Last edited by Gambler; 12-03-2017 at 10:10 AM.
    • brewerdave
    • By brewerdave 12th Mar 17, 10:48 AM
    • 4,568 Posts
    • 1,890 Thanks
    brewerdave
    Just had my final bill off Eon. All sorted? Nope. Gas is fine.

    Eon have used an estimated reading for elec so iresa have obviously not bothered to pass on the reading I sent to them on 08 Feb.

    Still no direct debit taken for March.

    Absolute joke of a company. They should be stopped from taking on any new customers as they obviously can't cope with the demand and their systems are pretty poor.
    Originally posted by Gambler
    My EON final bill has now appeared and they used both my readings for final balance, so obviously IRESA have sent the leccy reading thru the validation process -did take a few days after I would have expected for EON to acknowledge the loss.
    In your case, what have EON said about the use of the estimate?
    As I understand the process, the estimate may actually be the reading validated by the third party rather than a true estimate.
    Also is this "estimate" showing as the opening reading on your IRESA account??
    Bit more worrying is the lack of DD for March -presume you have paid DDs in Jan. and Feb ??
    • martyp
    • By martyp 12th Mar 17, 3:56 PM
    • 690 Posts
    • 84 Thanks
    martyp
    Experience with Iresa so far...
    Well I went to Iresa from the BG Collective Switch tariff that ended on 28th Feb. I initially started the switch early February with the hope on the website I could specify a supply start date (as this was an option with Zog).
    I only went with Electric as it was cheaper to get gas elsewhere especially with reports of issues with the calorific values on here.
    I called them to enquire about a start date of 1st March (make the most of the lower rates on my BG tariff) and they postponed it for me.
    The direct debit came out early as expected and for the amount expected. On the 1st March everything got going without me having to do anything. The online account had all the correct information in there including the direct debit.
    I entered meter readings (didn't get an e-mail to prompt but wanted to get the ball rolling). I kept checking (they do advise the readings will be checked) and about 8 days later the readings appeared all present and correct.
    I haven't received any bills as yet so can't comment that much but considering the mess British Gas made of my switch I'm impressed so far!
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