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  • FIRST POST
    • Zanderman
    • By Zanderman 27th Apr 15, 2:30 PM
    • 1,337Posts
    • 3,815Thanks
    Zanderman
    iD - new virtual network
    • #1
    • 27th Apr 15, 2:30 PM
    iD - new virtual network 27th Apr 15 at 2:30 PM
    Have just been reading about a new virtual network being launched by carphonewarehouse. The're calling it iD - details (not many yet) are at http://idmobile.co.uk/ Due to launch in May. Using Three as carrier.

    No idea, yet, what pricing will be like, but they make lots of claims about being customer-friendly - which may or may not turn out to be true!

    You can sign up for their news by email - which might give early notice of offers.
Page 11
    • d123
    • By d123 16th Mar 17, 4:59 PM
    • 6,884 Posts
    • 4,404 Thanks
    d123
    Here's the relevant section of the terms

    8.1 This Agreement terminated by:

    8.1.1 you by giving us 30 days written notice in accordance with Clause 8.5 below. Unless you have ended the Agreement in accordance with Clause 8.2 or Clause 8.5 below, you must immediately pay us the Charges including any monthly (or other periodic) line rental charges for any remaining Minimum Period. You must pay the Charges during the notice period; or
    Found here: https://www.idmobile.co.uk/legal/terms-and-conditions
    ====
    • EmmaC
    • By EmmaC 16th Mar 17, 5:04 PM
    • 11 Posts
    • 1 Thanks
    EmmaC
    Here's the relevant section of the terms



    Found here: https://www.idmobile.co.uk/legal/terms-and-conditions
    Originally posted by d123
    The 30 day notice period was included in the final direct debit amount. It's the random unexplained £27 that is the problem ........... no matter, she will just pay it
    • d123
    • By d123 16th Mar 17, 5:14 PM
    • 6,884 Posts
    • 4,404 Thanks
    d123
    The 30 day notice period was included in the final direct debit amount. It's the random unexplained £27 that is the problem ........... no matter, she will just pay it
    Originally posted by EmmaC
    How much was the usual monthly bill?
    ====
  • idmobile
    Hi Emma, we are sorry to hear your friend has experienced these problems when cancelling her account. As you have already been advised, when you request to disconnection the account there is a 30 day cancellation period, if the direct debit has been cancelled before the final payment then there may be an outstanding balance. If you need any help you can always contact our Social Media Team who will be more than happy to look into this for you.

    iD Mobile.
    facebook.com/idmobileuk/
    twitter.com/id_mobile_uk
    Official Company Representative
    I am the official company representative of iD Mobile. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE
    • Phildave
    • By Phildave 4th Apr 17, 10:46 AM
    • 12 Posts
    • 1 Thanks
    Phildave
    id-Mobile
    I am really suprised that MSE do not look more fully into companies before recommending them.......
    I read their recommendation for a (low user) Sim only deal at £5.00 pm for 250 mins, 5000 texts & 1.5 GB data and decided to go with them. What a mistake. As MSE were recommending the deal I assumed that the company could be trusted - what I should have done was checked their Facebook Page (pages and pages of complaints) and certainly their feedback/Score on TrustPilot. They have so much bad feedback it is unbelievable with an appalling TrustPilot score of 1.1 out of 10. I also now know why their customer service has such bad feedback.
    id-mobile state that any porting request (transfer old number) requested by 18:00 will be carried out following day - not so. Customer Service say it takes 48 hours (not inc weekends) .Made the mistake of joining id-mobile last Thursday so as I requested it Thursday morning it will not be done until Monday.
    Not so - idmobile Customer Support told me it was because I hadnt altered my settings when I contacted them to complain. This apparently turned out to be rubbish so contacted them again. Number has not been ported - but because now it is in the hands of "Tech support" it could take a further 5 days. I will not bore you with even more details but needless to say things are slowly getting worse, I am getting nowhere and I still have no service.
    • Phildave
    • By Phildave 5th Apr 17, 10:23 AM
    • 12 Posts
    • 1 Thanks
    Phildave
    ID-Mobile
    I am really surprised that MSE do not look more fully into companies before recommending them.......
    I read their recommendation for a (low user) Sim only deal at £5.00 pm for 250 mins, 5000 texts & 1.5 GB data and decided to go with them. What a mistake. As MSE were recommending the deal I assumed that the company could be trusted - what I should have done was checked their Facebook Page (pages and pages of complaints) and certainly their feedback/Score on TrustPilot. They have so much bad feedback it is unbelievable with an appalling TrustPilot score of 1.1 out of 10. I also now know why their customer service has such bad feedback.
    id-mobile state that any porting request (transfer old number) requested by 18:00 will be carried out following day - not so. Customer Service say it takes 48 hours (not inc weekends) .Made the mistake of joining id-mobile last Thursday so as I requested it Thursday morning it will not be done until Monday.
    Not so - idmobile Customer Support told me it was because I hadnt altered my settings when I contacted them to complain. This apparently turned out to be rubbish so contacted them again. Number has not been ported - but because now it is in the hands of "Tech support" it could take a further 5 days. I will not bore you with even more details but needless to say things are slowly getting worse, I am getting nowhere and I still have no service a week later
    • mobilejunkie
    • By mobilejunkie 5th Apr 17, 11:44 AM
    • 7,567 Posts
    • 2,390 Thanks
    mobilejunkie
    Are you going to have the same rant every day?
    • Browntoa
    • By Browntoa 5th Apr 17, 11:50 AM
    • 32,255 Posts
    • 37,957 Thanks
    Browntoa
    looks like it .....


    merged threads again
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's and Discount Code boards which means I volunteer to help get your forum questions answered and keep the forum runnning smoothly .However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.
  • idmobile
    Hi Phildave, sorry to see that you're unhappy due to a porting issue that you've encountered. You may also contact us on our Social media sites where we deal with any other queries or complaints.
    Trustpilot provides equally low scores for most mobile networks unfortunately however if you can contact us on Facebook or Twitter we can investigate your situation and try to help.

    iD Mobile.
    facebook.com/idmobileuk/
    twitter.com/id_mobile_uk
    Official Company Representative
    I am the official company representative of iD Mobile. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE
    • Frozen_up_north
    • By Frozen_up_north 6th Apr 17, 4:22 PM
    • 1,333 Posts
    • 640 Thanks
    Frozen_up_north
    Support by Facebook and Twitter

    Glad I'm not with them
    • HarryNewsome
    • By HarryNewsome 15th Apr 17, 1:25 PM
    • 7 Posts
    • 0 Thanks
    HarryNewsome
    iD Mobile Issues
    I bought a pay monthly sim from idmobile 2 weeks ago and everything seemed to be going fine, I receive numerous emails saying my account has been setup, email regarding my first monthly bill and to download their app etc.

    After 2 weeks of waiting for my sim card to arrive (and money has been taken from my account by iD Mobile) I contacted their customer support to see why my Sim Card was taking so long. I received an email saying

    "I had a look at the account and I see there was a disconnections request placed on the account. There is no further details regarding the order."

    I replied thinking there was some sort of mixup and asked them to rectify it but after numerous messages back and forth they are refusing to give me any details regarding the account (even proof I canceled my order) and won't let me speak to a manager. Anything I reply to them just seems to be ignored and I am getting no where with them.

    Any advice would be greatly appreciated.
    • MoneyMate
    • By MoneyMate 12th Dec 17, 9:43 AM
    • 2,863 Posts
    • 13,339 Thanks
    MoneyMate
    all I get is ever degreasing circles with ID Mobile What a waste of time with their non UK CALL CENTRE it's a joke .
    There are more questions than answers
    WARNING ! May go silent for unfriendly replies
    Please excuse me Spell it MOST times
    UK Resident
    • hateconcentrix
    • By hateconcentrix 10th Jan 18, 1:19 PM
    • 2 Posts
    • 3 Thanks
    hateconcentrix
    I’ve had a real nasty experience with iD, I’ve been with them since 2015 & recently took out two extra Sim only deals with a supposed £5 Cap on them for my kids. It was sold as being “shockproof” and the sales team were adamant that it would have the £5 Cap with no further action required of me. I got a letter back saying how good the £5 Cap was but then got a shock when I was charged £63 when my kid had gone over the limit for a few days. I contacted them- the website & app are abysmal. & the Finance team got back to me to arrange a refund, which was all well & good, they told me that the Cap hadn’t been put in place when ordering initially. So I arranged for it to be put in place and was reassured that I would not be shocked with a high bill again. So I upgraded the kids account to a higher data allowance to stop any further charges. Only to be charged £85 on the next bill. I had not been informed of this next overpayment at all when I upgraded the kids accounts.

    I contacted them again and they refused a refund because of the previous refund. They mentioned it was because the £5 Cap didn’t apply until the initial complaint had gone through. I feel thoroughly mislead. I am already struggling financially as I’m a single mum and a newly qualified nurse living on what amounts to be peanuts. Not really able to afford these shocks.
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