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  • FIRST POST
    • lbh47
    • By lbh47 4th Jun 16, 12:59 PM
    • 1Posts
    • 0Thanks
    lbh47
    Problems with Neff Ovens - Exploding bulbs and broken doors!
    • #1
    • 4th Jun 16, 12:59 PM
    Problems with Neff Ovens - Exploding bulbs and broken doors! 4th Jun 16 at 12:59 PM
    Has anyone else experienced problems with Neff Slide and Hide ovens? I have 2 single ovens that are 3 years old and in both of them the glass cover that shields the bulbs have exploded leaving glass shards in the oven, once while I was cooking and once while the oven was cooling.
    In March the door on one of the ovens came off in my husbands hand while he was cooking a and the door and oven were hot! The oven needs to be replaced as apparently is not economical to repair so we're having to buy a new oven.

    I have spoken to Neff and they say that they haven't had many complaints about these issues but a quick internet search says otherwise on both fronts. Surely these are quite serious safety issues??? I find it hard to believe that a company like Neff can just ignore them! They also said that as the ovens were out of their warranty (2 years) it was nothing to do with them - surely a lamp cover and a bulb shouldn't be exploding at any time never mind in a 2-3 year old oven or the door falling off during cooking!!!:
Page 1
    • joew
    • By joew 23rd Jun 16, 8:02 AM
    • 20 Posts
    • 1 Thanks
    joew
    • #2
    • 23rd Jun 16, 8:02 AM
    • #2
    • 23rd Jun 16, 8:02 AM
    Yes we are having a problem with the Slide and Hide door falling off all the time which seems to have got worse over time. We are outside of our 2 year guarantee so planning on calling Neff about it today.
    • madeinireland
    • By madeinireland 23rd Jun 16, 5:27 PM
    • 375 Posts
    • 119 Thanks
    madeinireland
    • #3
    • 23rd Jun 16, 5:27 PM
    • #3
    • 23rd Jun 16, 5:27 PM
    What's the model number of your oven?
    • Money saving maniac
    • By Money saving maniac 23rd Jun 16, 9:16 PM
    • 366 Posts
    • 674 Thanks
    Money saving maniac
    • #4
    • 23rd Jun 16, 9:16 PM
    • #4
    • 23rd Jun 16, 9:16 PM
    http://blog.moneysavingexpert.com/2013/10/22/how-long-do-you-have-to-take-faulty-goods-back/

    A small claims court will cost you less than £80 so it could be worth a go. Especially as you can provide evidence off the net that there are a number of complaints about it and therefore it is likely there is an manufacturing defect concerned...
    • Leveret49
    • By Leveret49 29th Jul 17, 6:35 PM
    • 1 Posts
    • 0 Thanks
    Leveret49
    • #5
    • 29th Jul 17, 6:35 PM
    • #5
    • 29th Jul 17, 6:35 PM
    Just to add to this thread - we have a 7yr old NEFF Oven Type HT5ET60 in our upstairs kitchenette which has never been used! The inside/middle glass of the oven door has just exploded (inner and outer glass of door remaining intact)! Clearly there is a design fault with these.
    • barfordian
    • By barfordian 5th Oct 17, 6:25 PM
    • 1 Posts
    • 0 Thanks
    barfordian
    • #6
    • 5th Oct 17, 6:25 PM
    Multiple Light Cover failures
    • #6
    • 5th Oct 17, 6:25 PM
    I've just discovered this thread and can agree that there is a problem. We've had at least 5 of the glass covers crack and fall apart in 6 years

    This is dangerous as the remnants are tricky to remove and you end up with a meal with glass in it if you don't notice.

    Bosch claim not to have any idea of the the problem, but I that's bull!

    Won't be buying another Neff oven.
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