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  • FIRST POST
    • cr1mson
    • By cr1mson 1st Jun 16, 8:54 PM
    • 775Posts
    • 587Thanks
    cr1mson
    Company obliged to state delivery company used on website
    • #1
    • 1st Jun 16, 8:54 PM
    Company obliged to state delivery company used on website 1st Jun 16 at 8:54 PM
    A suggestion that all companies should have to state on their website who they use for deliveries prior to you ordering.

    My hope would be that people would then pick companies who use 'good' delivery companies and therefore companies will then switch to them. Bad ones would then be forced to improve service or lose business.
Page 1
    • tomtontom
    • By tomtontom 2nd Jun 16, 10:48 AM
    • 7,190 Posts
    • 16,351 Thanks
    tomtontom
    • #2
    • 2nd Jun 16, 10:48 AM
    • #2
    • 2nd Jun 16, 10:48 AM
    How would it work where a retailer uses multiple couriers? What would you do if your delivery turned up with one not on the list?

    It's not a great idea.
    • robin58
    • By robin58 16th Jun 16, 2:17 AM
    • 2,058 Posts
    • 2,179 Thanks
    robin58
    • #3
    • 16th Jun 16, 2:17 AM
    • #3
    • 16th Jun 16, 2:17 AM
    Trouble is service is based on cost. And poorest couriers are the ones whole take any job at a price. Companies love that as it keeps it's cost base down.
    The more I live, the more I learn.
    The more I learn, the more I grow.
    The more I grow, the more I see.
    The more I see, the more I know.
    The more I know, the more I see,
    How little I know.!!
    • benjus
    • By benjus 17th Jun 16, 12:01 PM
    • 5,038 Posts
    • 3,095 Thanks
    benjus
    • #4
    • 17th Jun 16, 12:01 PM
    • #4
    • 17th Jun 16, 12:01 PM
    I would like to be given a list of options. Maybe they don't have to all state the exact provider - maybe one could be "standard courier" and another could be "Royal Mail 1st class parcel".

    I do find it annoying not knowing - I have a RM delivery office very close to where I live (and en route between the railway station and my place) so it's very easy to pick up missed RM deliveries. But if it's Yodel or something it can be a nightmare.
    Let's settle this like gentlemen: armed with heavy sticks
    On a rotating plate, with spikes like Flash Gordon
    And you're Peter Duncan; I gave you fair warning
    • Pollycat
    • By Pollycat 20th Jun 16, 12:14 PM
    • 18,641 Posts
    • 48,960 Thanks
    Pollycat
    • #5
    • 20th Jun 16, 12:14 PM
    • #5
    • 20th Jun 16, 12:14 PM
    A suggestion that all companies should have to state on their website who they use for deliveries prior to you ordering.

    My hope would be that people would then pick companies who use 'good' delivery companies and therefore companies will then switch to them. Bad ones would then be forced to improve service or lose business.
    Originally posted by cr1mson
    When I order something, I always check what the delivery method is.

    If there's an option for 'click & collect' that's my preferred choice.
    If it has to be a courier, then Royal Mail is best as if I miss the delivery, it's no big deal for me to call at the sorting office.
    • Jake0307
    • By Jake0307 11th Jul 16, 9:54 PM
    • 61 Posts
    • 14 Thanks
    Jake0307
    • #6
    • 11th Jul 16, 9:54 PM
    • #6
    • 11th Jul 16, 9:54 PM
    Is the detailing of a company's supply chain not in the public domain?
    • Pollycat
    • By Pollycat 12th Jul 16, 7:20 AM
    • 18,641 Posts
    • 48,960 Thanks
    Pollycat
    • #7
    • 12th Jul 16, 7:20 AM
    • #7
    • 12th Jul 16, 7:20 AM
    Is the detailing of a company's supply chain not in the public domain?
    Originally posted by Jake0307
    Don't know.
    Is it?
    • Mohawk
    • By Mohawk 10th Sep 16, 11:20 AM
    • 112 Posts
    • 241 Thanks
    Mohawk
    • #8
    • 10th Sep 16, 11:20 AM
    • #8
    • 10th Sep 16, 11:20 AM
    I'm not sure you could force it, but I'd encourage it to be published. It's good to have a choice from a basic consumer point of view, even if you don't care for ethics.
    • LadyDee
    • By LadyDee 7th Dec 16, 7:35 AM
    • 2,604 Posts
    • 2,707 Thanks
    LadyDee
    • #9
    • 7th Dec 16, 7:35 AM
    • #9
    • 7th Dec 16, 7:35 AM
    Most delivery companies are only as good as their local couriers. Time and again you find people slating RM, Amazon Logistics, Hermes, DPD, etc., etc., and ad infinitum.

    I can honestly say that I have never, and I mean never, had a problem with any delivery company, and most of my shopping in the last 15 years or so has been done online, and I have received parcels delivered by virtually every delivery company there is. I can't be alone in this, surely.

    So what the OP's suggestion would achieve is questionable (more pointless rules & regulations).
    • Fortyfoot
    • By Fortyfoot 22nd May 17, 4:11 PM
    • 1,758 Posts
    • 895 Thanks
    Fortyfoot
    UK Mail always deliver my parcels to a house a mile away, the householder has delivered them to me thankfully.

    I now ask suppliers if they use UK Mail or have them delivered to argos etc.

    Fortyfoot
    • ssparks2003
    • By ssparks2003 22nd May 17, 4:30 PM
    • 249 Posts
    • 325 Thanks
    ssparks2003
    What is a good delivery service in my town might well be shocking in your town, so how will companies know what is good. It can be down to the actual driver whether the service is good or bad; really don't see this idea as a flyer.
    • Pollycat
    • By Pollycat 22nd May 17, 5:10 PM
    • 18,641 Posts
    • 48,960 Thanks
    Pollycat
    UK Mail always deliver my parcels to a house a mile away, the householder has delivered them to me thankfully.

    I now ask suppliers if they use UK Mail or have them delivered to argos etc.

    Fortyfoot
    Originally posted by Fortyfoot
    Why do they do that?
    Is it a glitch in their system?
    • angryparcel
    • By angryparcel 22nd May 17, 11:01 PM
    • 910 Posts
    • 523 Thanks
    angryparcel
    Most delivery companies are only as good as their local couriers. Time and again you find people slating RM, Amazon Logistics, Hermes, DPD, etc., etc., and ad infinitum.
    Originally posted by LadyDee
    That is because courier like Hermes, DPD, UK Mail (DHL) , Yodel, DHL are all franchises, so the local drivers are self employed, so if you have a good driver then you wont have an issue
    • Pollycat
    • By Pollycat 23rd May 17, 7:07 AM
    • 18,641 Posts
    • 48,960 Thanks
    Pollycat
    Although this is an old thread resurrected, I have to say that I've found Yodel good in that they advise you of a 1 hour slot for delivery.

    I still prefer Royal Mail as I know what time they are likely to turn up, Yodel can deliver anytime up to 9pm.
    • swabaxter
    • By swabaxter 4th Jan 18, 10:33 AM
    • 21 Posts
    • 4 Thanks
    swabaxter
    Delivery Services
    Many companies do specify which delivery companies they use
    on their website.
    The recent MSE poll gave a snapshot of how people regard the service
    from the delivery carriers. This is a very coarse measurement but
    it was no surprise to see Yodel rated the poorest.
    What we really need is to see these companies publicly committing themselves to making improvements and even publishing
    indicators of their performance.
    • LABMAN
    • By LABMAN 5th Jan 18, 2:31 PM
    • 732 Posts
    • 1,208 Thanks
    LABMAN
    Many companies do specify which delivery companies they use
    on their website.
    The recent MSE poll gave a snapshot of how people regard the service
    from the delivery carriers. This is a very coarse measurement but
    it was no surprise to see Yodel rated the poorest.
    What we really need is to see these companies publicly committing themselves to making improvements and even publishing
    indicators of their performance
    .
    Originally posted by swabaxter
    Who do you think is going to end up paying for that?
    • Pollycat
    • By Pollycat 6th Jan 18, 8:38 AM
    • 18,641 Posts
    • 48,960 Thanks
    Pollycat
    Many companies do specify which delivery companies they use
    on their website.
    The recent MSE poll gave a snapshot of how people regard the service
    from the delivery carriers. This is a very coarse measurement but
    it was no surprise to see Yodel rated the poorest.
    What we really need is to see these companies publicly committing themselves to making improvements and even publishing
    indicators of their performance
    .
    Originally posted by swabaxter
    Would anyone really bother to research a courier's performance before making a purchase?
    I really doubt it.

    I always check what the delivery method is (and the returns policy) when ordering online but I'd guess that the majority of people don't bother.
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