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  • FIRST POST
    • apf666
    • By apf666 29th May 16, 11:45 AM
    • 62Posts
    • 100Thanks
    apf666
    solar install......water in cables
    • #1
    • 29th May 16, 11:45 AM
    solar install......water in cables 29th May 16 at 11:45 AM
    just a for info really, may be of interest to some

    i had an install completed by tp solar (no longer trading)

    i had raised a complaint with trade body.......good enough....they arranged for a local installer to attend to do a quote on refitting lower panel array

    the installer also did a system check.....when checking the inverter water was present in the cables from both strings. (not much but enough to have to system off)....they checked connections on both rooves........connectors were loose on each array.....capillary action seems to have been at play...and water finds a way....

    system now left in powered down state because safety issues and i await an update on what happens next

    system installed 16 months ago....

    not suggesting other installs are the same.....i may have been unlucky..........but leave to others if they feel checks are needed on their own installs...

    regards

    af
    system install feb 2015......3.78kw
    sma sunnyboy 4000tl......14 x trina 270w mono....2 strings.........geo monitor.....location...liverpool
Page 1
    • pw22
    • By pw22 4th Jul 16, 10:16 AM
    • 78 Posts
    • 75 Thanks
    pw22
    • #2
    • 4th Jul 16, 10:16 AM
    Solar Install
    • #2
    • 4th Jul 16, 10:16 AM
    Just to add to the above - Paul (T P Solar) has recently opened a new company fixing faulty systems - anyone with any problems should contact the relevant trade body etc
    Last edited by pw22; 04-07-2016 at 10:44 AM. Reason: Typo
    • michaels
    • By michaels 4th Jul 16, 4:26 PM
    • 18,107 Posts
    • 82,978 Thanks
    michaels
    • #3
    • 4th Jul 16, 4:26 PM
    • #3
    • 4th Jul 16, 4:26 PM
    Just to add to the above - Paul (T P Solar) has recently opened a new company fixing faulty systems - anyone with any problems should contact the relevant trade body etc
    Originally posted by pw22
    Is that Paul Page who is/was a director of TP Solar and Trade Price Solar (seperate companies) and previously also involved with Trade Price Kitchens (also defunct leaving outstanding debts)?
    Cool heads and compromise
    • pw22
    • By pw22 4th Jul 16, 6:25 PM
    • 78 Posts
    • 75 Thanks
    pw22
    • #4
    • 4th Jul 16, 6:25 PM
    • #4
    • 4th Jul 16, 6:25 PM
    Yes that is correct
    • apf666
    • By apf666 14th Jul 16, 9:13 AM
    • 62 Posts
    • 100 Thanks
    apf666
    • #5
    • 14th Jul 16, 9:13 AM
    • #5
    • 14th Jul 16, 9:13 AM
    still waiting for repairs......nic move very slowwwwwwwly

    hopefully be up and running again before the summer ends!

    interesting to see post about tp.......goes on far too often......close down with debts.....too easy to start again with a different name

    af
    system install feb 2015......3.78kw
    sma sunnyboy 4000tl......14 x trina 270w mono....2 strings.........geo monitor.....location...liverpool
    • apf666
    • By apf666 27th Aug 16, 6:13 PM
    • 62 Posts
    • 100 Thanks
    apf666
    • #6
    • 27th Aug 16, 6:13 PM
    • #6
    • 27th Aug 16, 6:13 PM
    still waiting!!!!............not good

    no urgency perhaps as consequential loss is not covered by nic

    not confident it will be powered up before summer's end at this rate
    system install feb 2015......3.78kw
    sma sunnyboy 4000tl......14 x trina 270w mono....2 strings.........geo monitor.....location...liverpool
    • theboylard
    • By theboylard 28th Aug 16, 9:24 AM
    • 1,049 Posts
    • 2,593 Thanks
    theboylard
    • #7
    • 28th Aug 16, 9:24 AM
    • #7
    • 28th Aug 16, 9:24 AM
    I'd tell them you're looking at Small Claims action as their failure to act is costing you FiT. Not sure if that is doable but may shake them up?
    I'd also mention their poor service all over social media - try including Radio 4 You and Yours and Martin here at MSE.

    For a trade body to be seen as ineffective may put pressure on them?
    4kWp, SSE, 16 x 250w EcoFuture BoB with retro-fitted SolarEdge P300 optimisers & SE3500 Inverter, in occasionally sunny Corby, Northants.
    • apf666
    • By apf666 17th Sep 16, 10:13 AM
    • 62 Posts
    • 100 Thanks
    apf666
    • #8
    • 17th Sep 16, 10:13 AM
    • #8
    • 17th Sep 16, 10:13 AM
    just a quick update

    works have now been approved and a contractor instructed

    just wait on install date

    quite extensive work needed

    will post back here once completed and what had to be done

    cheers
    system install feb 2015......3.78kw
    sma sunnyboy 4000tl......14 x trina 270w mono....2 strings.........geo monitor.....location...liverpool
    • apf666
    • By apf666 12th Oct 16, 10:06 AM
    • 62 Posts
    • 100 Thanks
    apf666
    • #9
    • 12th Oct 16, 10:06 AM
    • #9
    • 12th Oct 16, 10:06 AM
    1 month from the go ahead......still waiting for an install date............had hoped it would be before summer's end............hoping before xmas now!!!.......

    mannnnnnn........
    system install feb 2015......3.78kw
    sma sunnyboy 4000tl......14 x trina 270w mono....2 strings.........geo monitor.....location...liverpool
    • apf666
    • By apf666 2nd Nov 16, 8:59 AM
    • 62 Posts
    • 100 Thanks
    apf666
    well...

    hopefully all powered up again by the end of today...

    installers been really really good.........got my first winter virus and feel yuk so great that they just cracked on....but explained stuff as they progressed....

    list of problems identified and remedial action taken........... others who used same original installer can decide if their own systems are all as they should be

    pretty much a complete uninstall and refit......

    inverter....beyond repair...connectors had fused....new inverter fitted..re-sited at 300mm distance from boiler

    dc isolation switches fitted.....none prior..only the sunnyboy built in one.....it is recommended that additional switches are installed...(would have prevented fusing of connectors to inverter if separate switches in place)

    ac isolator switch replaced....original had been incorrectly wired...when turned off it was still live...not good

    generation meter relocated as was over 2 metres high

    all cables replaced because of water ingress and malformed connectors.....cables now secured to rails and not able to chaff on roof surface...the old ones had shown wear....and were crushed by tiles as they entered in to loft.....now routed through the felt overlap....originally a hole had just been punched through the middle of the felt...

    warning labels now fitted throughout property as required...

    upper roof hooks refitted and tiles trimmed/notched etc original rails reused

    lower roof...hooks refitted and tiles trimmed etc...new rails as required as multiple offcuts joined together on the original

    conduits all sealed and made watertight...grommets and sleeves fitted at cable entry/exit points.....

    a million miles better experience than with tp solar....

    so a long wait and hopefully now can just forget about the hassle and think about the benefits...

    i estimate that i have lost £400 in fit income...£200 in energy savings

    possible cost of extended inverter warranty....original inverter extended to 10 years...still waiting to see if sma will allow a transfer of the warranty to the new one.....otherwise i need to pay again...hopefully they will be sympathetic

    i think the original iwa workmanship warranty will now be void but perhaps i get cover through the new installer

    complaint registered with niceic in october last year.......for me the platinum promise proved vital.....just did not expect things to take so long to get to this point.....

    recc washed hands of complaint after tp went bust......think they are pretty useless tbh...

    looks like a sunny day here today so hopefully i can watch the geo rack up kw's a bit later

    cheers
    system install feb 2015......3.78kw
    sma sunnyboy 4000tl......14 x trina 270w mono....2 strings.........geo monitor.....location...liverpool
    • apf666
    • By apf666 3rd Nov 16, 10:22 AM
    • 62 Posts
    • 100 Thanks
    apf666
    well

    all up and running yesterday....did 4kw's.....nice to see the meter running again

    added to the list above

    multiple tiles under the array were broken.......mostly where roof hooks had no spacers and the weight of the array was actually on the tile rather than the hook.........some broken where no hooks present......pretty nice of tp hey!

    lower array needed new hooks and rails in the end......other than the panels...not much else left of the original install

    some good news on the inverter,,,,,,sma have indicated they will transfer warranty over...they are just going to check serial numbers etc match up.......keeping fingers crossed there...

    not sure if anyone would like to give a view on the following options.....

    accept the situation as is.....be grateful that nic came through in the end and put it to bed.....or

    suggest delays in remedial work are not reasonable and ask for loss of fit compensation

    i just do not know which at the minute....if inverter warranty could not be transferred i would probably choose the 2nd option....

    cheers
    Last edited by apf666; 03-11-2016 at 10:27 AM. Reason: oops
    system install feb 2015......3.78kw
    sma sunnyboy 4000tl......14 x trina 270w mono....2 strings.........geo monitor.....location...liverpool
    • apf666
    • By apf666 6th Nov 16, 11:29 AM
    • 62 Posts
    • 100 Thanks
    apf666
    ok....

    my last update on this one

    sma warranty now transferred over...new certificate received

    i have decided to put the matter to bed....think it is best to accept that it turned out right in the end....even though trying to progress the complaint/repair in a timely manner was frustrating

    the matter has reminded me that for all the glossy brochures, reference to trade bodies, workmanship and insurance backed warranties and quality standards and regulations...the cowboys can still disguise themselves as reputable...take the money and run....

    nic did, for me anyway, put their (insurers) money where their mouth is and put it right

    just one piece of advice if other people are having problems with their own installations that relate to shoddy work, non adherence to guideline or regulations or safety issues.....

    please do not fall foul of the relevent trade body guarantee...

    for elecsa/niceic...you MUST try to resolve any problems with the original installer....and show evidence you have done so....

    if the installer has gone bust or will not play ball....the trade body will pick up the complaint and arrange necessary remedial action if the original installer has gone bust or refuses to do so

    what you MUST NOT do is ask another contractor to interfere with the work in question......if you do so without authorisation from the trade body...you will find that they can say you do not meet their guarantee terms and conditions and they can refuse to help you.......ALWAYS.....go through original installer and/or the trade body...

    in saying that...i wish all many years of fault free generation...

    once you have a solar system in place, i think you condition yourself to getting the best use out of it......when it is there but not functioning....not a good feeling

    kind regards

    af
    Last edited by apf666; 06-11-2016 at 11:36 AM.
    system install feb 2015......3.78kw
    sma sunnyboy 4000tl......14 x trina 270w mono....2 strings.........geo monitor.....location...liverpool
    • theboylard
    • By theboylard 7th Nov 16, 9:42 AM
    • 1,049 Posts
    • 2,593 Thanks
    theboylard
    Morning,

    following your story with interest, as TP Solar did my install.

    My issues are sort of documented, Tunnel knows the full scoop and if people want to know I'll write it up.

    When they did your install apf66, did Paul do the sparky bit or did they have a seperate electrician?

    Reason for asking is that on original install I had a seperate sparky, who relied on TP Solar for day work.
    When I got TP Solar back to retrofit SolarEdge (at my expense), Paul claimed he was Part P qualified when I questioned lack of seperate sparky.

    How can I check an installers credentials?
    4kWp, SSE, 16 x 250w EcoFuture BoB with retro-fitted SolarEdge P300 optimisers & SE3500 Inverter, in occasionally sunny Corby, Northants.
    • apf666
    • By apf666 7th Nov 16, 10:26 AM
    • 62 Posts
    • 100 Thanks
    apf666
    hi boylard

    paul did original electric work (he also left inverter at risk of pulling itself off the wall under its own weight....i kid you not about how far it was tilting forward until fixed properly)

    i managed to get them back on 3 occasions but they continued to not put stuff right or they just messed it up further

    the last time they touched the inverter, a younger spark turned up...not sure if subbed out or tp employee...he wore tp labelled clothing...

    considering all the positive reviews at the time.....the amount of stuff they botched up here is staggering

    one thing not mentioned above was their use of expanding foam to try to seal the large gaps between tiles where roof hooks where fitted....

    my system fitted end of feb 2015

    i would, as i am sure others would, be interested to read a summary of your experience.....if it helps others with problems...all good

    not sure how you check credentials.....perhaps a register somewhere but would you need their registration number?


    kind regards
    Last edited by apf666; 07-11-2016 at 10:29 AM.
    system install feb 2015......3.78kw
    sma sunnyboy 4000tl......14 x trina 270w mono....2 strings.........geo monitor.....location...liverpool
    • Love Solar
    • By Love Solar 9th Nov 16, 6:07 PM
    • 10 Posts
    • 9 Thanks
    Love Solar
    To check installers credentials


    copy and paste to following

    niceic.com/find-a-contractor/find-contractor
    or
    napit.org.uk/member-search

    and to check your electrical installation for building control notification.


    checkmynotification.com/

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