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    • makemdano
    • By makemdano 28th May 16, 11:46 AM
    • 75Posts
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    makemdano
    HERMES scam?
    • #1
    • 28th May 16, 11:46 AM
    HERMES scam? 28th May 16 at 11:46 AM
    I sold a guitar on EBay 2 months ago which with packaging weighrd 4.6 kg. Used the Hermes up to 5kg service and after depot received it I received an invoice for £10.80. Either I paid this or faced an Ebay refund claim so I paid up. Sold another guitar this week which weighed 6.5 kg so I paid for the 5-10kg service and guess what - same invoice for £10.80. I paid this but raised a question on Hermes saying I had paid under duress and wished to challenge their overwight claim. The buyer kindly agreed to weigh the item on receipt and has emailed me photographic evidence of the parcel weight. I have advised Hermes that unless they reply to my query I will follow this through my credit card supplier and paypal (not expecting much help from Paypal). In both cases I imported the parcel details from Ebay so Hermes know they have me over a barrel and I think they are using this fact to illegally extract money from their customer.
Page 1
    • ballisticbrian
    • By ballisticbrian 28th May 16, 12:06 PM
    • 3,168 Posts
    • 1,818 Thanks
    ballisticbrian
    • #2
    • 28th May 16, 12:06 PM
    • #2
    • 28th May 16, 12:06 PM
    " Either I paid this or faced an Ebay refund claim so I paid up."

    How can Hermes make you face an eBay "refund" claim, when you are the one who paid Hermes? There is nothing they can claim from you?
    Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.
    • soolin
    • By soolin 28th May 16, 12:17 PM
    • 59,595 Posts
    • 42,290 Thanks
    soolin
    • #3
    • 28th May 16, 12:17 PM
    • #3
    • 28th May 16, 12:17 PM
    I sold a guitar on EBay 2 months ago which with packaging weighrd 4.6 kg. Used the Hermes up to 5kg service and after depot received it I received an invoice for £10.80. Either I paid this or faced an Ebay refund claim so I paid up. Sold another guitar this week which weighed 6.5 kg so I paid for the 5-10kg service and guess what - same invoice for £10.80. I paid this but raised a question on Hermes saying I had paid under duress and wished to challenge their overwight claim. The buyer kindly agreed to weigh the item on receipt and has emailed me photographic evidence of the parcel weight. I have advised Hermes that unless they reply to my query I will follow this through my credit card supplier and paypal (not expecting much help from Paypal). In both cases I imported the parcel details from Ebay so Hermes know they have me over a barrel and I think they are using this fact to illegally extract money from their customer.
    Originally posted by makemdano
    Hermes also have size limitations and poor use of language means that they refer to exceeding the size limits as a 'weight' issue as well.

    Were you compliant with the overall outer limit?
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    • makemdano
    • By makemdano 28th May 16, 5:37 PM
    • 75 Posts
    • 16 Thanks
    makemdano
    • #4
    • 28th May 16, 5:37 PM
    • #4
    • 28th May 16, 5:37 PM
    How can Hermes make you face an eBay "refund" claim, when you are the one who paid Hermes? There is nothing they can claim from you?
    Originally posted by ballisticbrian
    Ebay refund claim from the buyer ...not Hermes, that's why I said EBAY refund claim. If I don't pay they don't deliver so buyer quite rightly claims a refund. They don't allow customers into local depots either so you can't go and collect what is rightfully yours
    • mrcol1000
    • By mrcol1000 28th May 16, 5:41 PM
    • 4,455 Posts
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    mrcol1000
    • #5
    • 28th May 16, 5:41 PM
    • #5
    • 28th May 16, 5:41 PM
    Ebay refund claim from the buyer ...not Hermes, that's why I said EBAY refund claim. If I don't pay they don't deliver so buyer quite rightly claims a refund. They don't allow customers into local depots either so you can't go and collect what is rightfully yours
    Originally posted by makemdano

    They do normally deliver the item when they issue an excess invoice. However if you do not pay the invoice I'd forget ever using them again. As above they probably mean it is bigger than their limits than the weight. A well packaged guitar would probably be bigger than they carry.
    • makemdano
    • By makemdano 28th May 16, 5:46 PM
    • 75 Posts
    • 16 Thanks
    makemdano
    • #6
    • 28th May 16, 5:46 PM
    • #6
    • 28th May 16, 5:46 PM
    Hermes also have size limitations and poor use of language means that they refer to exceeding the size limits as a 'weight' issue as well.

    That's their problem, if they say it was weight then that's what I'll pin my complaint on. If they change their mind they will be made to look rather stupid I think.

    Were you compliant with the overall outer limit?
    Originally posted by soolin
    Yes its a standard size Strat box which I've used many times and I have it in writing from them that the parcel was charged because it was overweight. (this came from customer services online chat which I've cut&pasted and printed off) I have used Hermes for a good while shipping low priced electric guitars (although I wouldn't dream of using them for higher end instruments) and until recently there have been no problems. Fenders and Gibsons all go via Parcel Force, using the interparcel service as the agent and I will probably use them for everything now. Trawling the net I see there are a few complaints about Hermes, some from business users so it would appear they are just trying it on. If customers just vote with their feet it serves them right.
    • makemdano
    • By makemdano 28th May 16, 5:50 PM
    • 75 Posts
    • 16 Thanks
    makemdano
    • #7
    • 28th May 16, 5:50 PM
    • #7
    • 28th May 16, 5:50 PM
    They do normally deliver the item when they issue an excess invoice. However if you do not pay the invoice I'd forget ever using them again. As above they probably mean it is bigger than their limits than the weight. A well packaged guitar would probably be bigger than they carry.
    Originally posted by mrcol1000
    I'd heard that but wasn't prepared to take the risk of my buyer not receiving what he'd paid for so I paid up straightaway. As regards size I've been shipping guitars for around 2 years and never had the problem until recently....perhaps I've just been lucky or maybe they've changed their size restriction.
    • martindow
    • By martindow 28th May 16, 7:13 PM
    • 7,300 Posts
    • 4,079 Thanks
    martindow
    • #8
    • 28th May 16, 7:13 PM
    • #8
    • 28th May 16, 7:13 PM
    These are their size and weight limits

    The maximum length parcel that we can accept for carriage is 120cm and the maximum weight is 15kg.
    The maximum volume of your parcel must be less than 225cm. You can calculate this by entering the parcel dimensions into the following calculation:
    ((width + height) x 2) + length = < 225cm.


    http://support.myhermes.co.uk/app/answers/detail/a_id/433/~/parcel-size

    If you've exceeded these you are likely to be asked to pay extra.
    • spencer aldred
    • By spencer aldred 5th Dec 17, 10:31 AM
    • 1 Posts
    • 0 Thanks
    spencer aldred
    • #9
    • 5th Dec 17, 10:31 AM
    Hermes scam
    • #9
    • 5th Dec 17, 10:31 AM
    We regularly send out parcels through courier brokers such as interparcel, "MYHERMES" are the worst offender for fake measurements, they charge us an extra £4 for every parcel they state is not correctly measured, the funny thing is we only have 8 standard size boxes that we use and the dimensions they give us are totally different to what we stock, plus all our measurements are logged every time, I believe they are doing this on a massive scale to thousands of customers every week earning them a massive extra revenue. This is fraud on a huge scale but what can you do about it, they have you over a barrel, you pay it or they do not deliver your parcel.
    • mrcol1000
    • By mrcol1000 5th Dec 17, 10:57 AM
    • 4,455 Posts
    • 3,826 Thanks
    mrcol1000
    We regularly send out parcels through courier brokers such as interparcel, "MYHERMES" are the worst offender for fake measurements, they charge us an extra £4 for every parcel they state is not correctly measured, the funny thing is we only have 8 standard size boxes that we use and the dimensions they give us are totally different to what we stock, plus all our measurements are logged every time, I believe they are doing this on a massive scale to thousands of customers every week earning them a massive extra revenue. This is fraud on a huge scale but what can you do about it, they have you over a barrel, you pay it or they do not deliver your parcel.
    Originally posted by spencer aldred
    I send 100s of parcels through them and have only ever had a handful of overweight parcels. These have all been debatable and most likely my fault. UPS however, through Parcel Hero was claiming parcels were overweight every other parcel. Even though I was 99% sure they were correct. Since I swapped to Parcel 2 Go have not had a problem.
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