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  • FIRST POST
    • Cookiepops
    • By Cookiepops 26th May 16, 9:23 PM
    • 329Posts
    • 196Thanks
    Cookiepops
    Servicing Stop - Avoid at all costs!!
    • #1
    • 26th May 16, 9:23 PM
    Servicing Stop - Avoid at all costs!! 26th May 16 at 9:23 PM
    having recently moved house and not having a garage local to me I did some research and saw the site for servicing stop. MOT at half price and I opted for full service too. They came and took my car away at the allotted time (though I was a little concerned no paperwork handed over or check of my car for any current damage). Within 2 hours my husband received a call from servicing stop with a list of items that had 'failed' the mot. Then tried to do the sale for add ons to the full service. He agreed to the change of brake fluid but not the other add ons (air con recharge). Total cost nearly £600!! (I so wish I hadn't purchased the service!) Then they send me a link which I have to pay in order for my car to be released that day (bear in mind, I've not received any actual invoice like you do at a garage before paying). I was out walking the dogs so couldnt pay straight away, Im talking literally half an hour and they phoned twice for payment and I felt very harrassed. So I pay and within minutes of paying they phone to say they can't get the parts (despite their previous 'guarantee' of getting my car back the same day) and need to keep my car overnight. Oh and because I pay by credit card, there is a 2.5% surcharge! A few hours later I get the invoice and notice one the items Ive been charged £75 + VAT is an MOT advisory! When I get the car back the next day with the MOT paperwork, there are 3 MOT advisories. 1 is for chip in the windscreen which I know about and has been repaired. The other 2, according to the servicing stop invoice, I am charged for as an MOT fail and the advisory - both of which we were told on the phone were MOT fails! Long story short, don't be fooled like myself by the convenience of them collecting and returning your car and the 'cheap' MOT and service offer - they more than make up for it via other means. The cherry on the cake is that my car which had just been cleaned came back like it had been on a building site, caked in thick dust and the roof covered in bird cr*p.
    Cookiepops
Page 3
    • forgotmyname
    • By forgotmyname 26th Jun 17, 2:47 PM
    • 26,623 Posts
    • 10,693 Thanks
    forgotmyname
    Lots of garages maybe able to collect your car or drop you off at home/work whilst they do the work.

    The rare times ive had to get a garage to do my car they would drop me back or often they just chucked some keys to me.

    I wouldn't trust an unknown garage come and collect my car, not knowing where it is and what faults they are creating.
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • Joleanmay
    • By Joleanmay 29th Jun 17, 7:46 AM
    • 1 Posts
    • 0 Thanks
    Joleanmay
    Servicing Stop are shameless liars oit to rip prole off. I booked a service and MOT. I was called on the day to be told MOT passed but in order to do the service additional work was necessary. The handler seemed desperate for me to accept an increase of just shy of £300 and he didn't hide his irritation at my request for a writen breakdown. I'll not list it all but to give you an idea: £52 (plus VAT) to replace a pollen filter...I caled to query the figures but to my surprise there had been no error and he was sticking to them! I therefore requested my vehicle back and an invoice for the MOT. The hander: Gary, repeatedly told me I'm resposible for the MOT and service cost plus £24 for the 'high performance oil' . When I explained that as the service hadn't been done, I'll not be paying for anything but the MOT. He at first suggest the service had been done but later suggestex it was partially done and then repeatedly said that the car was 'sat on the ramp drained of oil' and so they'd have to refill it in order to return it and therefore I have to pay the MOT service and oil costs. This turned out to be a lie and a clear attempt to blackmail me to pay in order to get my vehicle back. The garage later confirmed that they had done no work except the MOT and quote the service. It also later transpired that Service Stop had inflated some items on the garages' quote by 300%
    • RVWK
    • By RVWK 5th Oct 17, 2:05 PM
    • 1 Posts
    • 0 Thanks
    RVWK
    Dishonesty
    I had checked my car before having it taken for an MOT by Servicing Stop, so knew that it would fail and what items it would fail on. I received a long list of faults from them and I knew right away that some of the items they had listed as failures, were not. I didn't authorise the repair and asked for the car to be returned. The salesman initially told me that the car was too dangerous to drive and that I should collect it myself. They did agree to bring it back eventually, presumably because they realised that they had left their own car on my drive.
    I inspected the car when it returned and it was as I had suspected. Faulty Hazard warning system - works absolutely fine. Windscreen wipers (recently replaced), no problem whatsoever. They did find all of the items that I knew would cause the car to fail, broken spring, suspension bushes etc, which was good.
    It leads me to suspect that these extra items are added to customers bills simply to inflate the bill in order to cover their 'Low cost MOT with free Collection and Delivery'
    I would never use them again.
    I would not be able to trust them.
    • Stoke
    • By Stoke 5th Oct 17, 2:57 PM
    • 2,042 Posts
    • 985 Thanks
    Stoke
    If people aren't aware of how shady these guys are, then really it's to some degree their problem.
    • Ebe Scrooge
    • By Ebe Scrooge 5th Oct 17, 4:17 PM
    • 4,089 Posts
    • 3,523 Thanks
    Ebe Scrooge
    It leads me to suspect that these extra items are added to customers bills simply to inflate the bill in order to cover their 'Low cost MOT
    Originally posted by RVWK

    Yup, just the same as every other place that offers cut-price MOTs. Personally I'm happy with my local mechanic who charges the full MOT fee as set out by the government, but never miraculously "finds" work that needs doing. Indeed, if there's something trivial like a bulb gone, he'll replace it and not charge me anything at all for it. OK, I know it's only pennies, but a lot of places would at least charge you a minimum of quarter of an hour's labour.
    I may not know much about art, but I know what I like.
    • Stoke
    • By Stoke 5th Oct 17, 5:08 PM
    • 2,042 Posts
    • 985 Thanks
    Stoke
    What's the MOT fee these days? £50?
    • Ebe Scrooge
    • By Ebe Scrooge 5th Oct 17, 6:33 PM
    • 4,089 Posts
    • 3,523 Thanks
    Ebe Scrooge
    What's the MOT fee these days? £50?
    Originally posted by Stoke
    £54.85 : https://www.gov.uk/getting-an-mot/mot-test-fees

    Sure, you see lots of garages offering an MOT for £20. But for that they've got to factor in half an hour's labour, the overheads of buying and maintaining the correct equipment to perform the test, and ( I'm guessing on this one, please correct me if I'm wrong ?? ), some sort of payment to the DVSA. So overall they probably make a loss on it. Guess what - a couple of hour's worth of fictitious labour charges will see them back in the black.

    OK, it's not fair to tar all garages with the same brush - but it's worth being aware of what it actually costs the garage to do the test.
    Last edited by Ebe Scrooge; 05-10-2017 at 6:35 PM.
    I may not know much about art, but I know what I like.
    • ilikewatch
    • By ilikewatch 5th Oct 17, 8:01 PM
    • 1,044 Posts
    • 1,237 Thanks
    ilikewatch
    £54.85 : https://www.gov.uk/getting-an-mot/mot-test-fees

    Sure, you see lots of garages offering an MOT for £20. But for that they've got to factor in half an hour's labour, the overheads of buying and maintaining the correct equipment to perform the test, and ( I'm guessing on this one, please correct me if I'm wrong ?? ), some sort of payment to the DVSA. So overall they probably make a loss on it. Guess what - a couple of hour's worth of fictitious labour charges will see them back in the black.

    OK, it's not fair to tar all garages with the same brush - but it's worth being aware of what it actually costs the garage to do the test.
    Originally posted by Ebe Scrooge
    There's also plenty of places who charge less than the official fee, don't offer any repair services (and stay completely neutral by refusing to even recommend a third party repairer), don't charge for a failed test, and still make their business model work.
    • Stoke
    • By Stoke 5th Oct 17, 10:49 PM
    • 2,042 Posts
    • 985 Thanks
    Stoke
    There's also plenty of places who charge less than the official fee, don't offer any repair services (and stay completely neutral by refusing to even recommend a third party repairer), don't charge for a failed test, and still make their business model work.
    Originally posted by ilikewatch
    Yup. Just got the banger MOT'd and it cost 40 quid which means he made a loss.....

    Except thanks to his honesty, I'll be taking it back to him to do the clutch if it goes, or the cam belt when it needs doing, or the wheel alignment of the offer that service. I'll also recommend them to friends, family, and make sure I go back for my MOT next year.

    Unlike the garage who did my partners car and tried to almost suggest the vehicle was a write off there was that much work. Those guys I won't be recommending..... As it was pretty much all lies.
    • Bitter12
    • By Bitter12 24th Jan 18, 5:40 PM
    • 2 Posts
    • 1 Thanks
    Bitter12
    Servicing stop - trading standards
    We have been ripped off by these people! Has anyone taken them to trading standards or small claims court?
    • a&akay
    • By a&akay 26th Jan 18, 10:50 AM
    • 522 Posts
    • 188 Thanks
    a&akay
    We have been ripped off by these people! Has anyone taken them to trading standards or small claims court?
    Originally posted by Bitter12
    Next on the to-do list but the Trading Standards report is not that reassuring, time will tell. Full service booked with the specialist oil (£33) I wanted left on the passenger seat with the wheel nut and log book. I told them by email about the oil and said I wanted no extra work done. The car was returned with log book signed, servicing spanner no longer showing on the dash and oil not used. I've DIY serviced my cars for the last 48 years including 30 of them on diesels. I ran the dipstick oil over my fingers just before they picked it up and it was, as expected, black and acrid smelling. I did the same on the car's return with the same indicators. I took the oil (element not cartridge) and air filter off and they were the old ones. I've now replaced them and the oil. Servicing Stop say on their website they only use O.E. parts. I asked for the make of filters used on the service. They emailed these but they don't match the old parts which still clearly show the manufacturer's stamp. I've sent an oil sample off to The OilLab, report awaited. I'll continue to do my own servicing till I'm too old to sprawl under the car on ramps to remove the engine bay tray and sump plug. They say the car has to be checked under warranty. There are no new parts to warrant. Avoid.
    Last edited by a&akay; 26-01-2018 at 12:24 PM.
    • Bitter12
    • By Bitter12 26th Jan 18, 10:55 AM
    • 2 Posts
    • 1 Thanks
    Bitter12
    Ongoing con
    Had full service. This included new brake pads. Brakes squealing loudly. I queried this. They said the brakes squealed because they were dirty and needed cleaning and if they did this then there would be a charge of £48.30
    • jaypatel70
    • By jaypatel70 12th Feb 18, 11:47 AM
    • 4 Posts
    • 1 Thanks
    jaypatel70
    So I had the misfortune in using this company. Having read about their business model, I thought it would be ideal as it saves time and inconvenience in dropping your car off at the garage.....so I thought.

    Their website has glowing testimonials from happy customers but I can guess some of these are not genuine.

    Anyway, the car (brand new) was booked in for its first service. They knew what car it was, and what would be required. Anyway, it was picked up on the day....not the time it was booked for and away it went.

    A couple of hours later someone rings me and says the car will need some special type of oil (which I was aware of) and also some filter needed changing which I thought would have been changed as part of the service cost. Anyway, I just agreed and was told the car would be ready and delivered by 6:30pm.

    So I called the garage at 4:00pm checking the status of the work and was told again, "i would be delivered at 6:30pm as promised. All good I thought....and that's where it stopped.

    At 6:25pm I receive a call from the garage explaining they have ordered the wrong oil and as the car has already been drained and it was too late to get the replacement oil they would have to drop the car off the following day.

    So, I explained I needed the car as it was the main source of transport. The gentleman at the garage explained it cannot be dropped off that night but will be dropped off at 11:00am the following day.

    So now I had to organise additional transport to get the wife do the daily school run and commute. I then had to take time off from work to receive the car! It finally arrived 10:45am and nearly £200 for the service that should have cost £140.

    When I complained, they simply didn't sympathise but rather said it couldn't be helped and they did not say the car would be ready the same day! Lies!

    Then they said I should provide them with receipts for taxis and public transport! When I explained I had to take time off from work, they now ask for evidence! Total joke of a company!

    In hindsight I should have read the numerous complaints about this company and stayed away.

    So I have had my fingers burnt, beware of any others wanting to use them. Unprofessional, unsympathetic and simply there to rip customers off.

    their latest reply "Thank you for your response.

    I apologise for the confusion. We would need some form of evidence proving financial loss as a result of the late delivery before we can consider compensation. For instance if your had to take a taxi we would require the receipts."

    So looks like I've lost nearly 3 hours work! Thank you Servicing stop!!!
    • jaypatel70
    • By jaypatel70 12th Feb 18, 12:31 PM
    • 4 Posts
    • 1 Thanks
    jaypatel70
    We have been ripped off by these people! Has anyone taken them to trading standards or small claims court?
    Originally posted by Bitter12
    I'm seriously contemplating this. I'm sure we're not the only ones on this forum who has had an issue with them.
    • jaypatel70
    • By jaypatel70 12th Feb 18, 12:51 PM
    • 4 Posts
    • 1 Thanks
    jaypatel70
    So I had the misfortune in using this company. Having read about their business model, I thought it would be ideal as it saves time and inconvenience in dropping your car off at the garage.....so I thought.

    Their website has glowing testimonials from happy customers but I can guess some of these are not genuine.

    Anyway, the car (brand new) was booked in for its first service. They knew what car it was, and what would be required. Anyway, it was picked up on the day....not the time it was booked for and away it went.

    A couple of hours later someone rings me and says the car will need some special type of oil (which I was aware of) and also some filter needed changing which I thought would have been changed as part of the service cost. Anyway, I just agreed and was told the car would be ready and delivered by 6:30pm.

    So I called the garage at 4:00pm checking the status of the work and was told again, "i would be delivered at 6:30pm as promised. All good I thought....and that's where it stopped.

    At 6:25pm I receive a call from the garage explaining they have ordered the wrong oil and as the car has already been drained and it was too late to get the replacement oil they would have to drop the car off the following day.

    So, I explained I needed the car as it was the main source of transport. The gentleman at the garage explained it cannot be dropped off that night but will be dropped off at 11:00am the following day.

    So now I had to organise additional transport to get the wife do the daily school run and commute. I then had to take time off from work to receive the car! It finally arrived 10:45am and nearly £200 for the service that should have cost £140.

    When I complained, they simply didn't sympathise but rather said it couldn't be helped and they did not say the car would be ready the same day! Lies!

    Then they said I should provide them with receipts for taxis and public transport! When I explained I had to take time off from work, they now ask for evidence! Total joke of a company!

    In hindsight I should have read the numerous complaints about this company and stayed away.

    So I have had my fingers burnt, beware of any others wanting to use them. Unprofessional, unsympathetic and simply there to rip customers off.

    their latest reply "Thank you for your response.

    I apologise for the confusion. We would need some form of evidence proving financial loss as a result of the late delivery before we can consider compensation. For instance if your had to take a taxi we would require the receipts."

    So looks like I've lost nearly 3 hours work! Thank you Servicing stop!!!
    Originally posted by jaypatel70
    They have just offered a 20% discount on my next service with THEM! Do they think I'd even touch them with a barge pole?
    • jaypatel70
    • By jaypatel70 13th Feb 18, 1:40 PM
    • 4 Posts
    • 1 Thanks
    jaypatel70
    So they have now referred me to their legal team:

    Thanks again for your recent correspondence following your Full service with us.

    Unfortunately, despite numerous communications between us, we don!!!8217;t seem to be making progress towards resolving your complaint.

    During our exchanges, Servicing stop has laid out the viewpoint of Servicing Stop regarding the matter and I regret to say that unless any further information arises, we will not be changing our position.

    Under these circumstances, I think it is necessary to refer you to the Citizens Advice Bureau. If you would like this issue escalated you will need to write to our Auditing and Legal Team. The details are:

    Servicing Stop
    Auditing & Legal Team
    Refuge House.
    9 - 10 River Front.
    Enfield.
    EN1 3SZ.
    • seatbeltnoob
    • By seatbeltnoob 13th Feb 18, 5:53 PM
    • 348 Posts
    • 80 Thanks
    seatbeltnoob
    The company is just too greedy, some of their own garages have spoken out about how bad their sales tactics are.

    Just search for servicing stop on youtube, you'll find a bbc watchdog excerpt on them giving accounts of how bad they are.

    Just plain greedy, they'll try to do up to £800 worth of work where the main dealer has only required £150 worth to do. the MAIN DEALER charged less than 5 times what servicing stop does.

    Just look up their reviews on google.

    There is no reason why anyone should use their services now as the warnings are everywhere.

    it's a shame really, this looked promising and they could have become a household name and become as well known as kwik fit and halfords. But these cowboys are going to end up with the business fined and behind bars eventually for the scams they are doing.
    • medic1982
    • By medic1982 17th Feb 18, 12:10 PM
    • 1 Posts
    • 0 Thanks
    medic1982
    I am sorry to hear of all the bad experiences but thank you all for sharing. I was interested but hesitant about using this service but fortunately I did a search and read all of your accounts. As pointed out they have to try and cash in from their loss leader.
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