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  • FIRST POST
    • MSE Karl
    • By MSE Karl 13th May 16, 4:21 PM
    • 42Posts
    • 10Thanks
    MSE Karl
    Octopus Energy reviews: Give your feedback
    • #1
    • 13th May 16, 4:21 PM
    Octopus Energy reviews: Give your feedback 13th May 16 at 4:21 PM
    This is a feedback thread on energy supplier

    Octopus Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you havenít already, join the forum to reply.
    Last edited by MSE Andrea; 14-09-2017 at 2:53 PM.
Page 3
    • fox warrior
    • By fox warrior 25th Aug 17, 7:27 PM
    • 76 Posts
    • 18 Thanks
    fox warrior
    Still waiting
    I started my switch back in April and still haven't got an agreed gas reading with EDF. Don't know who's holding it up but I suspect it's EDF which is dissapointing as I've been very pleased with them. I'm happy with Octopus and so long as their prices remain competative I'll stick with them. I like entering my monthly meter readings via the email reminder, it saves having to log in and do it that way. The readings end up in my account just the same.
    Thanks for reading. Live long & prosper
    • fox warrior
    • By fox warrior 3rd Sep 17, 5:12 PM
    • 76 Posts
    • 18 Thanks
    fox warrior
    Finally, agreement.
    Got my final gas statement from EDF yesterday. Guess what, they agreed the reading I gave to Octopus back in May, only took em nearly 4 months. Got my £30 cash back from MSE no probs, just waiting for what EDF owe me to be credited back to my bank account.
    Thanks for reading. Live long & prosper
    • simoncarter
    • By simoncarter 6th Sep 17, 9:19 AM
    • 8 Posts
    • 3 Thanks
    simoncarter
    Been with octopus almost a year now. Really happy with them. Easy account management, no hassle switch, easy meter readings, 100% renewables and carbon offset for gas on the super green tariff as well.
    • fox warrior
    • By fox warrior 6th Sep 17, 10:58 AM
    • 76 Posts
    • 18 Thanks
    fox warrior
    MSE big switch
    Just had email from MSE about the latest "Big Switch" event. It's with EDF. (I've just left them). I went on my Cheap Energy Club account to compare prices and it only saves me £31 a year so I won't be bothering. I too am very happy with Octopus.
    Thanks for reading. Live long & prosper
    • Toxteth_OGrady
    • By Toxteth_OGrady 8th Sep 17, 10:22 AM
    • 3,921 Posts
    • 1,936 Thanks
    Toxteth_OGrady
    I'm switching via MSE CEC from BG Collective Oct 2017 to Octopus.

    I initiated the switch on the MSE CEC website on Monday afternoon, 4th September. I received a welcome email from Octopus the next morning. All information about the switch and new contract was very clearly laid out. I was informed that Octopus would be taking over my supply on 23rd September and that they would get back to me on 18th September for opening meter readings.

    They also said that my first monthly DD would be taken on the start date, so payment in advance. As my preferred DD date is usually 4th of the month this would have resulted in 2 payments only 11 days apart. I wasn't too happy with this so I emailed Octopus to ask that they change my recurring DD date to the 23rd of each month.

    I was very pleasantly surprised to get a reply to my email only 7 minutes later approving my request!

    I was able to log in to my online account without difficulty and the website is excellent.

    My only minor gripe so far is they don't appear to have a smartphone app but I can live with that.

    Overall impression is so far, so good.



    TOG
    Last edited by Toxteth_OGrady; 21-11-2017 at 4:16 PM.
    604!!


    Wise men learn more from fools than fools from the wise
    • michellej1980
    • By michellej1980 9th Sep 17, 2:54 AM
    • 31 Posts
    • 6 Thanks
    michellej1980
    I have an app on my iPhone.

    Glad to hear it's going well for you too. I keep telling everyone I know about Octopus and encouraging them to switch to it or anything other than any of the big 6.
    • diamond dave
    • By diamond dave 11th Sep 17, 11:20 AM
    • 573 Posts
    • 360 Thanks
    diamond dave
    octopus energy
    As I've posted before about Octopus -this is the ONLY company that have switched me seamlessly. All of the big 6 companies have said that they couldn't switch both e and g on the same day. What aload of twaddle. Octopus energy may not be strictly the cheapest but the switch was brilliant. They email me every month for readings and the bill is never estimated. Switch now, please, you won't regret it.
    • CDeacon
    • By CDeacon 21st Sep 17, 2:15 PM
    • 1 Posts
    • 1 Thanks
    CDeacon
    Faultless so far
    I switched from EDF to Octopus in February 2017. My EDF bill had doubled overnight once I'd been with EDF for a year, so it was time to ditch and switch.


    I genuinely have been so impressed with Octopus and I recommend them to everybody. Their billing system and online interface is very clear, their prices are fantastic (I pay about a third of what I did with EDF!), the switch was as smooth as could be - literally no interruption whatsoever, I just started paying less! A high proportion of their energy is renewable (and you can even opt for a higher proportion for a bit extra), and their customer service has always been fantastic when I've had a query. Really, I can't understand why anyone would be with any other provider!


    I provide monthly meter readings online for them to keep the bills accurate, and I pay a fixed sum every month which averages out the highs and lows of my energy use over the year.


    One thing to be aware of beforehand is that they charge an up front amount towards bill payment - I think this was about £40 offhand but can't remember exactly, and this is taken off the balance of your bill. Given I pay my monthly bill on time every month, I've always remained £40 in credit, which I'm sure will help out if I use more electricity than predicted over the winter months.


    Contact me for a referral link if you would like a £15 sign-up bonus.
    • jblackmore
    • By jblackmore 22nd Sep 17, 8:04 AM
    • 97 Posts
    • 37 Thanks
    jblackmore
    Have been very happy with Octopus over last 12M, website is basic but functional and they are responsive to emails.

    Having come to end of 12month fix their new 12Month fix has jumped up 12.5% for me, and looking around I can switch to Avro 12M fix for only 4.5% higher than current so is ~8% cheaper for next 12M than staying with Octopus, which is a bit too much to ignore even if service has been good.

    Octopus have started their own comparison website (every energy) - I suspect that the business model for all the new/small energy companies is time limited and as they grow/develop they inevitably can not remain cheaper than the next new/small startup, so maybe switching into comparison site (which also seems pretty crowded) may be their plan to make revenue even from leaving customers until the next cycle starts.
    • greenchilly
    • By greenchilly 23rd Sep 17, 12:06 PM
    • 4 Posts
    • 2 Thanks
    greenchilly
    Im currently switching from British gas collective fix oct 2017 to Octopus.energy 12M fixed, I went to octopus website directly as i feel energy club deals as of late have been poor. Most of the energy firms recomended by mart lewis show to have good or decent reviews but when i went to trustpilot it paints a different picture.
    Most of the small energy providers recomended have dreadfull reviews via trust pilot, also martin lewis has no feedback or not much on octopus.energy but trustpilot has over 1000 customers rating 5 stars for service and support??? kinda feel abit let down by MSE.
    Last edited by greenchilly; 23-09-2017 at 12:08 PM.
    • fox warrior
    • By fox warrior 23rd Sep 17, 12:42 PM
    • 76 Posts
    • 18 Thanks
    fox warrior
    Im currently switching from British gas collective fix oct 2017 to Octopus.energy 12M fixed, I went to octopus website directly as i feel energy club deals as of late have been poor. Most of the energy firms recomended by mart lewis show to have good or decent reviews but when i went to trustpilot it paints a different picture.
    Most of the small energy providers recomended have dreadfull reviews via trust pilot, also martin lewis has no feedback or not much on octopus.energy but trustpilot has over 1000 customers rating 5 stars for service and support??? kinda feel abit let down by MSE.
    Originally posted by greenchilly

    I agree with you. I got a brilliant deal with an MSE collective switch to EDF about 18ish months ago. It was the cheapest energy deal for about 6 yrs. When it was time to switch I used MSE Cheap Energy Club to get comparisons. I wanted no exit fees. There were cheaper deals if I chose exit fess but I didn't want that so I went for Octopus. They still weren't quite the cheapest but they had good customer reviews unlike some of the cheaper deals. The more recent MSE collective deals haven't been that good and I believe the Canadian company, (not sure of it's name) has been very poor on customer support. I'll stick with Octopus so long as their prices are right. If I can save around £200 a year somewhere else that's when I'll switch, hence the no exit fee criteria for me. I didn't know about Trustpilot as a source of info so I'll check them out in future. Good advice, thanks.
    Thanks for reading. Live long & prosper
    • footyguy
    • By footyguy 23rd Sep 17, 3:05 PM
    • 4,069 Posts
    • 1,632 Thanks
    footyguy
    ... I didn't know about Trustpilot as a source of info so I'll check them out in future. ...
    Originally posted by fox warrior
    Once you've checked them out, hopefully you will see why TrustPilot cannot be trusted.

    Sadly, the posts in the feedback threads here also needed to be considered carefully.
    Beware on 'one post reviewers', and check carefully the posts of other, more seasoned MSE'ers who obviously from their post history maybe considered to be 'on a mission'
    • JenniferSands
    • By JenniferSands 3rd Oct 17, 7:52 AM
    • 1 Posts
    • 0 Thanks
    JenniferSands
    New customer ....
    I'd just like to say that I am changing from EDF Energy today to Octopus as EDF increased my monthly direct debit to a very VERY hefty sum after my tariff ended so I felt it was time for a change. I am using MSE to change to Octopus, the first time I am using a smaller supplier having only used one of the big 6 for decades. I have read some positive views about Octopus but am very apprehensive still. However, you have to make that change to save the pennies! I will keep you posted on whether the change over is seamless. So here goes. All the best.
    • Toxteth_OGrady
    • By Toxteth_OGrady 21st Nov 17, 4:07 PM
    • 3,921 Posts
    • 1,936 Thanks
    Toxteth_OGrady
    Switching diary - BG to Octopus via MSE Cheap Energy Club
    I am posting a timeline, purely for interest, of my latest switch from British Gas to Octopus using the MSE Cheap Energy Club referral.

    Day 1 - MSE CEC switch acknowledgement email.

    Day 2 - Octopus welcome email advising switch date in 17 days, asking for opening meter reads in 12 days and confirmation of monthly Direct Debit date/amount.

    Day 3 - BG, 'sorry to hear you're leaving us' email.

    Day 9 - Email update from Octopus to say they had been contacted by BG about the switch.

    Day 14 - Reminder from Octopus that my 1st Direct Debit payment was due in a week.

    Day 14 - Request from Octopus for opening meter reads.

    Day 18 - Supply of gas and electricity changed over to Octopus.

    Day 25 - Final gas bill from BG.

    Day 28 - Confirmation from Octopus that opening meter reads had been agreed by BG.

    Day 34 - Final electricity bill from BG.

    Day 36 - Outstanding credit from BG paid into my bank account.

    Day 64 - MSE Cheap Energy Club notification of completed switch.

    Day 68 - MSE email advising cashback had been paid.

    Day 71 - MSE cashback paid into my bank account.

    All in all it went very smoothly and the communication from all parties at each stage was spot on.



    TOG
    Last edited by Toxteth_OGrady; 21-11-2017 at 4:17 PM.
    604!!


    Wise men learn more from fools than fools from the wise
    • earlsgate
    • By earlsgate 19th Dec 17, 8:02 PM
    • 16 Posts
    • 4 Thanks
    earlsgate
    I'm on day 30 of a switch away from Octopus and still waiting for them to pay they significant balance I allowed to build up on my account.

    I was told " once we have received your final meter readings, we will send you a final bill and refund you the credit on the account."

    did not help when they ignored the meter reads that were passed on by my new supplier on the 20th November, which they eventually realised they had been given, despite earlier denials

    since then its been a case of waiting for their billing system to run its course before I will be hopefully get paid
    never had so much hassle with previous switches so blame email only contact point as that shortcoming at Octopus
    edit they do actually have a phone number 0800 612 0884 so perhaps use that instead of emails
    Last edited by earlsgate; 19-12-2017 at 9:26 PM. Reason: extra detail
    • jblackmore
    • By jblackmore 20th Dec 17, 8:30 AM
    • 97 Posts
    • 37 Thanks
    jblackmore
    Generally I was really happy with Octopus customer service, they always responded promptly to emails and were friendly and helpful. Website is very basic, and silly things like correcting number of digits on meter took a while, but most other suppliers I've dealt with have been worse.

    I switched away from Octopus on 17th November as £80pa more than Avro, I provided closing readings through Octopus website, and to new supplier but heard nothing until I chased Octopus for refund after a month. I got an email saying "This bill is based on estimated meter readings as we didn't receive a closing read from you or your new supplier. ", which seems to be a standard wording, as the bill stated "closing read" for elec, and gas "Closing customer read".

    The elec reading was correct, but somehow 3 units were added to the gas reading I gave, which Octopus say I have to take up with new supplier? but I'm not going to fall out over 9p.

    Refund takes 10 days which is a bit annoying, but I suspect all suppliers do this.

    Sadly I think the nature of the energy market is new small companies can come in with competitive pricings, but they then grow and costs rise and they then price themselves above the next wave of new small suppliers, so the cycle just keeps going. Given the big 6 have such a stranglehold on the complacent non-switchers who are hugely profitable, I can't see this changing anytime soon.

    Best of luck to Octopus, I laughed that they are now diversifying into energy comparison site - so they can smell the coffee
    Last edited by jblackmore; 20-12-2017 at 8:45 AM.
    • Marigold's Daughter
    • By Marigold's Daughter 1st Jan 18, 1:36 PM
    • 4 Posts
    • 0 Thanks
    Marigold's Daughter
    We've got an economy 7 meter which we don't use as such, and have been on a single-rate tariff with another company for a while now.

    We tried to swap to Octopus but they said they were unable to put us on a single-rate tariff with an economy 7 meter installed. Deal-breaker for us unfortunately.
    Originally posted by chasnbex
    Just a heads up to anyone with an Economy 7 meter: if you switch to single-rate make sure that your supplier amends the details at the national database as you'll otherwise find it difficult, if not impossible, to switch to another supplier. I learned this the hard way.
    • Curos
    • By Curos 7th Jan 18, 4:46 PM
    • 8 Posts
    • 1 Thanks
    Curos
    Hi all,

    Looking to switch to Octopus very soon - is there any form of referral code or system that anyone could share to save/make us both a little bonus?
    • michellej1980
    • By michellej1980 8th Jan 18, 1:13 AM
    • 31 Posts
    • 6 Thanks
    michellej1980
    Hi all,

    Looking to switch to Octopus very soon - is there any form of referral code or system that anyone could share to save/make us both a little bonus?
    Originally posted by Curos
    There is. £50 each at the moment (usually £15). I shared my link in a previous post but I am now in the process of leaving Octopus (not because they did anything wrong) so I am sure someone else here will happily share their referral link with you.
    • Curos
    • By Curos 8th Jan 18, 12:21 PM
    • 8 Posts
    • 1 Thanks
    Curos
    There is. £50 each at the moment (usually £15). I shared my link in a previous post but I am now in the process of leaving Octopus (not because they did anything wrong) so I am sure someone else here will happily share their referral link with you.
    Originally posted by michellej1980
    Thanks Michelle, here's hoping!
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