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  • FIRST POST
    • MSE Karl
    • By MSE Karl 13th May 16, 4:21 PM
    • 8Posts
    • 3Thanks
    MSE Karl
    Add your feedback on energy supplier Octopus Energy
    • #1
    • 13th May 16, 4:21 PM
    Add your feedback on energy supplier Octopus Energy 13th May 16 at 4:21 PM
    This is a feedback thread on energy supplier

    Octopus Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, watch our New to Forum? Intro Guide.
Page 1
    • kevcoo
    • By kevcoo 30th Jun 16, 5:04 PM
    • 18 Posts
    • 6 Thanks
    kevcoo
    • #2
    • 30th Jun 16, 5:04 PM
    • #2
    • 30th Jun 16, 5:04 PM
    Changed over to them last week,Direct Debit taken,but shows balance at 0.00,very disappointed at this,that is important to me,a week now and still not showing payment. contacted them twice,but still no joy
    • kevcoo
    • By kevcoo 5th Jul 16, 9:30 PM
    • 18 Posts
    • 6 Thanks
    kevcoo
    • #3
    • 5th Jul 16, 9:30 PM
    Balance in my Account update
    • #3
    • 5th Jul 16, 9:30 PM
    Well,now the 5th July,direct debit paid in on the 24th June as stated
    still showing a fantastic balance of £0.00
    Said they would look into it , still the same and next dd due in 2 days,good job I can monitor it myself,been with them since the 23rd June , how much longer,till I loose my temper,not very long,why do these small companies never seem to get their act together ?
    report back soon
    • kevcoo
    • By kevcoo 7th Jul 16, 9:50 AM
    • 18 Posts
    • 6 Thanks
    kevcoo
    • #4
    • 7th Jul 16, 9:50 AM
    Final update on direct debit
    • #4
    • 7th Jul 16, 9:50 AM
    Balance showing now in account last night,but a payment was made this morning,and wow,to my surprise the new balance was showing by 9.30am in my account,the switch went perfect,and if you email them they get back to you very quickly,so would seem it was a tech. hitch in my account,now rectified well done the Octopus team
    • kevcoo
    • By kevcoo 9th Aug 16, 10:16 AM
    • 18 Posts
    • 6 Thanks
    kevcoo
    • #5
    • 9th Aug 16, 10:16 AM
    Final feedback is great
    • #5
    • 9th Aug 16, 10:16 AM
    Quick update brilliant company and website lovely,clear and simple , not fair to them at start now everything perfect,recommend them to anyone
    • foobarbaz21
    • By foobarbaz21 14th Aug 16, 5:41 PM
    • 4 Posts
    • 5 Thanks
    foobarbaz21
    • #6
    • 14th Aug 16, 5:41 PM
    • #6
    • 14th Aug 16, 5:41 PM
    I signed up to Octopus Energy after finding out that I could save over £500 (I was with British Gas). I was a little apprehensive of joining them because they are new, but my mind was eased when I saw their tech blog. Being a software developer myself, it was assuring to see the tech and developers behind the company. That might sound strange, but it gave me peace of mind.

    The transfer from British Gas to Octopus Energy has been seamless. I was kept informed during the whole process by email. Submitting meter readings is painless and their website is very easy to use and slick. Another very good thing to see is the ability to set up a private password. This password is in addition to the regular website login password and is used by the customer to verify that the person you're speaking to from Octopus Energy is actually from Octopus Energy. This is a great security feature for phone calls and for visits.

    I am very happy, so far, with Octopus Energy, their prices and their service. I post this review in the hope that others will join the company and help keep them around.
    • footyguy
    • By footyguy 14th Aug 16, 6:11 PM
    • 3,383 Posts
    • 1,331 Thanks
    footyguy
    • #7
    • 14th Aug 16, 6:11 PM
    • #7
    • 14th Aug 16, 6:11 PM
    I signed up to Octopus Energy after finding out that I could save over £500 (I was with British Gas). I was a little apprehensive of joining them because they are new, but my mind was eased when I saw their tech blog. Being a software developer myself, it was assuring to see the tech and developers behind the company. That might sound strange, but it gave me peace of mind.

    The transfer from British Gas to Octopus Energy has been seamless. I was kept informed during the whole process by email. Submitting meter readings is painless and their website is very easy to use and slick. Another very good thing to see is the ability to set up a private password. This password is in addition to the regular website login password and is used by the customer to verify that the person you're speaking to from Octopus Energy is actually from Octopus Energy. This is a great security feature for phone calls and for visits.

    I am very happy, so far, with Octopus Energy, their prices and their service. I post this review in the hope that others will join the company and help keep them around.
    Originally posted by foobarbaz21
    Thank you for taking the time to join MSE and post your very glowing report of this supplier.

    I would suggest you are both a high user of energy and that you were previously on British Gas's most expensive variable rate tariff to obtain the savings you did.

    You could probably have saved even more if you had looked at seperate suppliers for your gas and electricity, but well done on saving at least the £500+ you did!

    Every little helps!
    • foobarbaz21
    • By foobarbaz21 15th Aug 16, 5:27 PM
    • 4 Posts
    • 5 Thanks
    foobarbaz21
    • #8
    • 15th Aug 16, 5:27 PM
    • #8
    • 15th Aug 16, 5:27 PM
    Thank you for taking the time to join MSE and post your very glowing report of this supplier.

    I would suggest you are both a high user of energy and that you were previously on British Gas's most expensive variable rate tariff to obtain the savings you did.

    You could probably have saved even more if you had looked at seperate suppliers for your gas and electricity, but well done on saving at least the £500+ you did!

    Every little helps!
    Originally posted by footyguy
    I work from home and I am a carer for my elderly mother, so there is always something on using energy. I was on British Gas' standard tariff and I didn't have the patience to find separate gas and electricity tariffs before moving. This is my first energy switch, so I'm happy with the savings I found... for now!
    • BCMA
    • By BCMA 12th Oct 16, 2:48 PM
    • 1 Posts
    • 1 Thanks
    BCMA
    • #9
    • 12th Oct 16, 2:48 PM
    So Far So Good
    • #9
    • 12th Oct 16, 2:48 PM
    We joined Octopus Energy from EDF back in July. The switch went very smoothly so I have had no need to contact them since the switch. We are quite heavy users of energy so the potentails savings were fairly large. We opted for the 12 month fix offered at the time.
    • wobblegobble
    • By wobblegobble 29th Oct 16, 8:09 PM
    • 148 Posts
    • 77 Thanks
    wobblegobble
    Seamless switch
    Always on the lookout for the best tariffs but have had so many hassles in the past that I have been with my previous supplier (EDF) for longer than I should have. Finally made the switch to Octopus Energy and it has been a revelation. One email to sign up and then a few emails from them along the way confirming what is happening and then hey presto I was no longer with EDF. No phone calls needed, just a very smooth process. Monthly meter readings are a breeze too. Just enter your readings in the email reminder they send you (your previous readings are shown there for reference) and click submit. No logging into a separate account with usernames and passwords. 5 out of 5.
    • jblackmore
    • By jblackmore 18th Nov 16, 12:11 PM
    • 93 Posts
    • 32 Thanks
    jblackmore
    Switch went smoothly, and first DD was taken as expected, so no issues so far (and last two switches were much more painful).

    I've only contacted to make a debit card topup payment, as I had a credit with previous supplier so wanted to transfer winter buffer, I had to pay over the phone as website doesn't accept card payments, and after a few days the payment was not showing on my account yet, but I emailed to query this and had a prompt reply to say payment was accepted on a separate card payment system, they have a manual process to add to account currently so there is a delay for this to show on website, not an issue as its a winter buffer for me anyway, so as long as it shows up before bills I can't complain.

    So far so good.
    • katejo
    • By katejo 20th Nov 16, 12:18 PM
    • 2,921 Posts
    • 1,116 Thanks
    katejo
    Always on the lookout for the best tariffs but have had so many hassles in the past that I have been with my previous supplier (EDF) for longer than I should have. Finally made the switch to Octopus Energy and it has been a revelation. One email to sign up and then a few emails from them along the way confirming what is happening and then hey presto I was no longer with EDF. No phone calls needed, just a very smooth process. Monthly meter readings are a breeze too. Just enter your readings in the email reminder they send you (your previous readings are shown there for reference) and click submit. No logging into a separate account with usernames and passwords. 5 out of 5.
    Originally posted by wobblegobble
    Very helpful thanks. i am considering Octopus. I have been with M & S Energy (SSE) for a long time and am reluctant to move because their customer service is good.
    • askrose
    • By askrose 13th Jan 17, 4:57 AM
    • 3 Posts
    • 1 Thanks
    askrose
    Octopus - Let's make the newbie an oldie :)
    I'd had problems with Scottish Power which took 2 years! to resolve. I stuck it out as their mistakes actually saved me money. When it was all finally fixed I took a chance with newcomer Octopus and switched to them. Seems Scottish Power had not entirely fixed the problem, but it was resolved by Octopus within 2 months and in the meantime they made it possible for my account to carry on correctly while the problem was fixed. Now six months down the line all is running smoothly - enter readings monthly the day before the bill is due and the bill is right up to date. Website is good and easy to navigate. Communication by email with swift turnaround of answers - very immpresive. Would recommend these guys to anyone - and eco friendly too
    • sln8458
    • By sln8458 13th Jan 17, 11:01 AM
    • 11 Posts
    • 2 Thanks
    sln8458
    I decided to switch to Octopus as my current supplier OVO could not match the deal from Octopus, equates to about £25/month.
    Note: Octopus did not feature in the comparison results on MSE??

    Anyway started the switch 06/01/2017, already had emails from them confirming estimated switch dates, details of my deal, user account already set up.

    Just waiting now , will see how things progress.
    SteveN
    • jblackmore
    • By jblackmore 14th Jan 17, 2:03 PM
    • 93 Posts
    • 32 Thanks
    jblackmore
    Not much feedback here, so just to update I've been with Octopus a few months now, and so far all fine, they are very responsive to emails, the website is very basic (which is fine with me, it does all you need).

    I asked about the estimated usage being added after my monthly readings if they are more than a day before the bill, they know this is annoying and apparently are working on improving this, which is promising.
    • chasnbex
    • By chasnbex 20th Jan 17, 12:46 PM
    • 1 Posts
    • 0 Thanks
    chasnbex
    We've got an economy 7 meter which we don't use as such, and have been on a single-rate tariff with another company for a while now.

    We tried to swap to Octopus but they said they were unable to put us on a single-rate tariff with an economy 7 meter installed. Deal-breaker for us unfortunately.
    • jblackmore
    • By jblackmore 21st Jan 17, 10:42 AM
    • 93 Posts
    • 32 Thanks
    jblackmore
    Octopus but they said they were unable to put us on a single-rate tariff with an economy 7 meter installed.
    Originally posted by chasnbex
    You just need to get economy 7 meter removed, our old house had the old economy 7 points running from the single rate meter, so its an easy swapover for an electrician.
    • sln8458
    • By sln8458 22nd Jan 17, 12:15 PM
    • 11 Posts
    • 2 Thanks
    sln8458
    Quick update.
    Received an email asking for meter readings, entered online same day.(17/01/2017)

    Received an email today 'swap complete' (22/01/2017)
    Seems efficient enough, will report back if we have any issues otherwise all seems fine.

    SteveN
    • Galaxy Girl
    • By Galaxy Girl 17th Feb 17, 2:22 PM
    • 1 Posts
    • 0 Thanks
    Galaxy Girl
    When sending through your meter readings, could you not simply add the meter reading for your night (economy 7) rate to the reading for the day rate? That's what I have to do with my current energy supplier. (I'm looking to change to Octopus but if they don't accept such readings then it's a non-starter for me too!)
    • SammenForLivet2
    • By SammenForLivet2 17th Feb 17, 9:06 PM
    • 560 Posts
    • 560 Thanks
    SammenForLivet2
    When sending through your meter readings, could you not simply add the meter reading for your night (economy 7) rate to the reading for the day rate? That's what I have to do with my current energy supplier. (I'm looking to change to Octopus but if they don't accept such readings then it's a non-starter for me too!)
    Originally posted by Galaxy Girl
    Suspect not, but best to ask. I used to work for a smaller supplier and the software (to do with settling industry bills) wasn't possible to allow a economy seven meter to be billed as a single rate. Where I work now, it's a simple as clicking a button. Let us know the answer.
    Thank you all for helping me make my day by saving money!
    Although I work for a big six energy supplier, any views, opinions or ideas are my own, and don't represent the views of my employer.
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