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  • FIRST POST
    • wifeforlife
    • By wifeforlife 28th Apr 16, 1:40 PM
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    wifeforlife
    HP notebook, problem with realtek adapter
    • #1
    • 28th Apr 16, 1:40 PM
    HP notebook, problem with realtek adapter 28th Apr 16 at 1:40 PM
    The title sounds like I know what I'm talking about but I'm don't so please bare with me


    The laptop was purchased 15 months ago, it worked grand for just under a year, even had a windows 10 update and all was fine Out of nowhere it would disconnect from the wifi but if I restarted it would come back on, now a few months later it's not connecting at all.

    I spent hours yesterday backing up, recovery and complete reset but it's not working. I have been using my mobile and google suggests its the realtek network adapter, and loads of people have had problems.


    I've done everything the web has suggested but it's still not connecting wirelessly. So can anybody here help?


    I'm currently sitting on a beanbag in the hallway connected by Ethernet to even get help or to be able to download anything.


    During the reset I'm back to windows 8.1 if that makes any difference


    Thanks in advance
    Cate
Page 2
    • Lorian
    • By Lorian 16th Oct 16, 2:20 PM
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    Lorian
    Problem is, you might buy a new laptop and continue to have problems, unless you know the root cause.
    • neilmcl
    • By neilmcl 16th Oct 16, 2:21 PM
    • 8,569 Posts
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    neilmcl
    Problem is, you might buy a new laptop and continue to have problems, unless you know the root cause.
    Originally posted by Lorian
    ^^Absolutely this.
    • wifeforlife
    • By wifeforlife 16th Oct 16, 4:55 PM
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    wifeforlife
    OP are you sure it's the Realtek adapter you're having problems with? I have an HP Probook and the Realtek driver relates to the ethernet controller. The Wifi adapter is Ralink.
    Originally posted by neilmcl
    Truth is, no, no idea - I've tried lots of things and used lots of advice and with being a techno phobe I've resorted to sitting beside the modem on the floor to get my work done as my friend in work told me to just wait to see what he can do

    When I go to device manager and look at the network adapters, the wee yellow triangle is at the realtek adapter bit
    Last edited by wifeforlife; 16-10-2016 at 4:58 PM.
    • neilmcl
    • By neilmcl 16th Oct 16, 6:52 PM
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    neilmcl
    Truth is, no, no idea - I've tried lots of things and used lots of advice and with being a techno phobe I've resorted to sitting beside the modem on the floor to get my work done as my friend in work told me to just wait to see what he can do

    When I go to device manager and look at the network adapters, the wee yellow triangle is at the realtek adapter bit
    Originally posted by wifeforlife
    What's the full title of the adapter? If it says 'Realtek PCIe GBE Family Controller' then it's not your wifi adapter.
    • wifeforlife
    • By wifeforlife 16th Oct 16, 10:06 PM
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    wifeforlife
    What's the full title of the adapter? If it says 'Realtek PCIe GBE Family Controller' then it's not your wifi adapter.
    Originally posted by neilmcl
    It's called Realtek RTL8723BD 802.11 bgn Wi-Fi Adapter

    I've uninstalled it, reinstalled it, scanned for hardware, asked for updates - whatever this is, it's killing the computer and has done since I had it a couple of months. I've had the computer since Jan 15 and have factory reset it 4-5 times. I'd understand if I was flat out on it, but I use it for general email use, online browsing and now for university work - so all Microsoft office applications
    • GunJack
    • By GunJack 16th Oct 16, 11:28 PM
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    GunJack
    It's not you or your use - it's a well-known issue with W8.x and W10 drivers for older hardware...HPs just happen to be one of the "major" brands to suffer from this, hence why they get thrown up in internet searches for the problem.

    E.g. I had a way-older-than-yours HP originally running Vista, put W7 on it no probs, put W10 on it and, like yours. the wifi was fine for a fair while, then after a windows update it played up like yours, until the wifi wouldn't function at all under W10. There were no apparent wifi driver updates included, but something in the W10 update had adversely affected the wifi functionality so the lappy was pretty useless. Put W7 and Mint Linux on it, no wifi issues since under either OS.

    Hardware Manufacturers don't tend to update drivers that often, so if something in an update for another part of the system borks the operation of, in this case the wifi card, it tends not to be fixed...

    Frustrating? Hell Yes
    ......Gettin' There, Wherever There is......
    • wifeforlife
    • By wifeforlife 16th Oct 16, 11:36 PM
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    wifeforlife
    It's not you or your use - it's a well-known issue with W8.x and W10 drivers for older hardware...HPs just happen to be one of the "major" brands to suffer from this, hence why they get thrown up in internet searches for the problem.

    E.g. I had a way-older-than-yours HP originally running Vista, put W7 on it no probs, put W10 on it and, like yours. the wifi was fine for a fair while, then after a windows update it played up like yours, until the wifi wouldn't function at all under W10. There were no apparent wifi driver updates included, but something in the W10 update had adversely affected the wifi functionality so the lappy was pretty useless. Put W7 and Mint Linux on it, no wifi issues since under either OS.

    Hardware Manufacturers don't tend to update drivers that often, so if something in an update for another part of the system borks the operation of, in this case the wifi card, it tends not to be fixed...

    Frustrating? Hell Yes
    Originally posted by GunJack
    Thank goodness someone else feels the pain, I seriously thought it was just me!! Also as I've really no idea I'm so reliant on smarter people than me to help. I was so embarrassed to come back here and ask for help encase I'd done something wrong.

    Hopefully my friend in work tomorrow will understand what all you very smart people are talking about and help me fix it
    • Fightsback
    • By Fightsback 17th Oct 16, 8:19 AM
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    Fightsback
    It's not you or your use - it's a well-known issue with W8.x and W10 drivers for older hardware...HPs just happen to be one of the "major" brands to suffer from this, hence why they get thrown up in internet searches for the problem.

    E.g. I had a way-older-than-yours HP originally running Vista, put W7 on it no probs, put W10 on it and, like yours. the wifi was fine for a fair while, then after a windows update it played up like yours, until the wifi wouldn't function at all under W10. There were no apparent wifi driver updates included, but something in the W10 update had adversely affected the wifi functionality so the lappy was pretty useless. Put W7 and Mint Linux on it, no wifi issues since under either OS.

    Hardware Manufacturers don't tend to update drivers that often, so if something in an update for another part of the system borks the operation of, in this case the wifi card, it tends not to be fixed...

    Frustrating? Hell Yes
    Originally posted by GunJack
    Seconded

    Had an issue with a Toshiba for a friend, it wouldn't connect to the router after a W10 update but was fine on W7, can't rememberer the wifi chipset off hand, tracked do to Auto/20mhz setting. Wouldn't work on auto but connected and worked on 20mhz. They probably just put a wrapper round the old driver and fingers crossed it works.
    Science isn't exact, it's only confidence within limits.
    • neilmcl
    • By neilmcl 17th Oct 16, 10:17 AM
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    neilmcl
    I wonder if it'w worth changing the Wifi card in the laptop or getting an external adapter.
    • unforeseen
    • By unforeseen 17th Oct 16, 11:21 AM
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    unforeseen
    I would suggest an external adapter. HP tend to run white lists embedded in the BIOS for wifi cards in their laptop.
    • Fightsback
    • By Fightsback 17th Oct 16, 11:28 AM
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    Fightsback
    Sure the original Wifi card is a Realtek RTL8723BD and not a Realtek RTL8723BE ?

    The service manual suggests the latter.

    http://h10032.www1.hp.com/ctg/Manual/c04427554

    The latest drivers I can find from HP for that are:

    Info page:

    ftp://ftp.hp.com/pub/softpaq/sp77001-77500/sp77177.html

    download link:

    ftp://ftp.hp.com/pub/softpaq/sp77001-77500/sp77177.exe

    I would suggest an external adapter. HP tend to run white lists embedded in the BIOS for wifi cards in their laptop.
    Originally posted by unforeseen
    Indeed, the whitelisted models can be found on page 4 the service manual as shown above. There are a few tricks to get around this such as a BIOS mod or modified vendor string in the card but for most the easiest solution is a USB stick
    Last edited by Fightsback; 17-10-2016 at 11:36 AM.
    Science isn't exact, it's only confidence within limits.
    • wifeforlife
    • By wifeforlife 17th Oct 16, 3:36 PM
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    wifeforlife
    I had been using a TP link wifi adapter - a wee USB thing from April this year. It worked fine until last Monday or Tuesday and now it isn't working aswell


    I'm in work and can check again after 10 tonight - but the way I spelt out the realtek thing was copied straight from device manager last night
    • GunJack
    • By GunJack 17th Oct 16, 3:38 PM
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    GunJack
    So I bought a TP wireless adapter in Argos for £10 - it has worked perfectly until last Monday night - not the wireless adapter isn't working either
    Originally posted by wifeforlife
    quoted from the OP about halfway down the first page of the thread. It may well be a case of having to buy the "right" usb wifi adapter, if indeed there is a "right" one that W10 hasn't borked
    ......Gettin' There, Wherever There is......
    • johndough
    • By johndough 18th Oct 16, 9:37 AM
    • 453 Posts
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    johndough
    Hi

    My RTL 8723N BE WiFi adapter has the following

    C:\WINDOWS\System32\DRIVERS\rtwlane.sys
    C:\WINDOWS\System32\drivers\vwifibus.sys

    Realtek 23/03/2016
    Version 2023.30.301.2016
    Info Driver Management concluded the process to install driver netrtwlane.inf_amd64_9c3402e393cafda3\netrtwlane.i nf for Device Instance ID PCI
    • Fightsback
    • By Fightsback 18th Oct 16, 9:58 AM
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    • 1,420 Thanks
    Fightsback
    Hi

    My RTL 8723N BE WiFi adapter has the following

    C:\WINDOWS\System32\DRIVERS\rtwlane.sys
    C:\WINDOWS\System32\drivers\vwifibus.sys

    Realtek 23/03/2016
    Version 2023.30.301.2016
    Info Driver Management concluded the process to install driver netrtwlane.inf_amd64_9c3402e393cafda3\netrtwlane.i nf for Device Instance ID PCI
    Originally posted by johndough
    The driver I linked to above sp77177 is a later driver,

    2023.37.616.2016

    Date 11/07/2016

    No idea what the changes are though.

    driver.inf data here:

    http://m.uploadedit.com/ba3s/1476782388732.txt
    Last edited by Fightsback; 18-10-2016 at 10:20 AM. Reason: add driver date
    Science isn't exact, it's only confidence within limits.
    • johndough
    • By johndough 18th Oct 16, 6:39 PM
    • 453 Posts
    • 166 Thanks
    johndough
    Hi

    I understand that, it's just that mine works and has been thru the whole series of W10 updates and when I run the HP updater, it don't update.

    So stability seems to be there.
    • wifeforlife
    • By wifeforlife 19th Oct 16, 10:47 AM
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    wifeforlife
    Hi sorry I haven't been online - I've no computer


    So my friend in work took it and had a look - he's got me back to windows 8, but it's still not connecting wireless and the tp link adapter is also not working.


    I think I'm at the stage I need to buy a new laptop
    • Laz123
    • By Laz123 20th Oct 16, 8:25 AM
    • 1,381 Posts
    • 828 Thanks
    Laz123
    As a last ditch attempt try using a third party driver locator like Slimdrivers or Driver Booster 3. It won't do any harm. It found an updated sound and wifi driver for me which nothing else would fix.
    I like life. It's something to do.

    Ronnie Shakes
    • GunJack
    • By GunJack 20th Oct 16, 12:00 PM
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    • 6,918 Thanks
    GunJack
    As a last ditch attempt try using a third party driver locator like Slimdrivers
    Originally posted by Laz123
    Always worth a go - I've had Slimdrivers in my toolkit for a few years, and it can often find working drivers where other methods have failed....
    ......Gettin' There, Wherever There is......
    • wifeforlife
    • By wifeforlife 20th Oct 16, 1:09 PM
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    wifeforlife
    I'm in work at the moment and checking in, so thanks for everyone helping


    So do I just google slimdriver?


    TIA
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