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  • FIRST POST
    • wifeforlife
    • By wifeforlife 28th Apr 16, 1:40 PM
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    wifeforlife
    HP notebook, problem with realtek adapter
    • #1
    • 28th Apr 16, 1:40 PM
    HP notebook, problem with realtek adapter 28th Apr 16 at 1:40 PM
    The title sounds like I know what I'm talking about but I'm don't so please bare with me


    The laptop was purchased 15 months ago, it worked grand for just under a year, even had a windows 10 update and all was fine Out of nowhere it would disconnect from the wifi but if I restarted it would come back on, now a few months later it's not connecting at all.

    I spent hours yesterday backing up, recovery and complete reset but it's not working. I have been using my mobile and google suggests its the realtek network adapter, and loads of people have had problems.


    I've done everything the web has suggested but it's still not connecting wirelessly. So can anybody here help?


    I'm currently sitting on a beanbag in the hallway connected by Ethernet to even get help or to be able to download anything.


    During the reset I'm back to windows 8.1 if that makes any difference


    Thanks in advance
    Cate
Page 1
    • JJ Egan
    • By JJ Egan 28th Apr 16, 1:47 PM
    • 8,834 Posts
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    JJ Egan
    • #2
    • 28th Apr 16, 1:47 PM
    • #2
    • 28th Apr 16, 1:47 PM
    Have you reset your router ??
    Do other devices connect to the router ok .
    Have you updated the network driver ??
    • wifeforlife
    • By wifeforlife 28th Apr 16, 2:13 PM
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    wifeforlife
    • #3
    • 28th Apr 16, 2:13 PM
    • #3
    • 28th Apr 16, 2:13 PM
    Have you reset your router ??
    Do other devices connect to the router ok .
    Have you updated the network driver ??
    Originally posted by JJ Egan

    Yep router was reset, my mobile, the sky etc is all connecting to wifi no problem


    So when I'm in device manager page now, it's not the realtek adapter that has the yellow hazard sign it's now 'other devices' 'network controller'
    • wifeforlife
    • By wifeforlife 28th Apr 16, 2:30 PM
    • 2,503 Posts
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    wifeforlife
    • #4
    • 28th Apr 16, 2:30 PM
    • #4
    • 28th Apr 16, 2:30 PM
    I'm currently online - I just found if I went onto the HP website, it told me my computer and had a list of drivers I could download, so I've downloaded everything with the vain hope I can stay online.


    I don't think it's probably the best fix, but I'm taking it for now, I've lost a day to this computer


    Thanks for your help though!!
    • flashg67
    • By flashg67 28th Apr 16, 5:27 PM
    • 1,948 Posts
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    flashg67
    • #5
    • 28th Apr 16, 5:27 PM
    • #5
    • 28th Apr 16, 5:27 PM
    Had a nightmare with mine - I think I ended up going to the Realtek site and downloading the driver for the chipset from there direct
    • wifeforlife
    • By wifeforlife 29th Apr 16, 12:22 PM
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    wifeforlife
    • #6
    • 29th Apr 16, 12:22 PM
    • #6
    • 29th Apr 16, 12:22 PM
    Had a nightmare with mine - I think I ended up going to the Realtek site and downloading the driver for the chipset from there direct
    Originally posted by flashg67
    I'm back on my mobile here, it worked grand until this past hour.

    It seems a big issue by the looks of it online, is there no permanent fix?
    • johndough
    • By johndough 29th Apr 16, 12:33 PM
    • 454 Posts
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    johndough
    • #7
    • 29th Apr 16, 12:33 PM
    • #7
    • 29th Apr 16, 12:33 PM
    Hi

    Problems with W8.X and W10 suggest it could be hardware related, because that is the common link.

    So if you can open a command prompt as an administrator and type...

    getmac

    this will list the mac addresses of the items you have.

    3 is a good number, 1 Ethernet, 1 Wi-fi and 1 BlueTooth.

    Typing

    netsh wlan show drivers will show the driver currently installed.
    netsh wlan show interfaces will show the interfaces available.

    You can try...

    netsh wlan show settings will show the current settings.

    From those I hope there are some clues as to the state of the adapter. To be better able to target any help.
    • bod1467
    • By bod1467 29th Apr 16, 3:33 PM
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    bod1467
    • #8
    • 29th Apr 16, 3:33 PM
    • #8
    • 29th Apr 16, 3:33 PM
    Specific model number of the laptop would probably help greatly.
    • wifeforlife
    • By wifeforlife 29th Apr 16, 7:28 PM
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    wifeforlife
    • #9
    • 29th Apr 16, 7:28 PM
    • #9
    • 29th Apr 16, 7:28 PM
    Specific model number of the laptop would probably help greatly.
    Originally posted by bod1467
    Sorry for the delay I'm now using my mobile as the adapter is away again

    It's a HP pavilion notebook-15-p157sa (energy star)
    Model #:k7Q17EA
    Serial#: 5CD4441B8B
    • wifeforlife
    • By wifeforlife 29th Apr 16, 7:33 PM
    • 2,503 Posts
    • 2,769 Thanks
    wifeforlife
    Hi

    Problems with W8.X and W10 suggest it could be hardware related, because that is the common link.

    So if you can open a command prompt as an administrator and type...

    getmac

    this will list the mac addresses of the items you have.

    3 is a good number, 1 Ethernet, 1 Wi-fi and 1 BlueTooth.

    Typing

    netsh wlan show drivers will show the driver currently installed.
    netsh wlan show interfaces will show the interfaces available.

    You can try...

    netsh wlan show settings will show the current settings.

    From those I hope there are some clues as to the state of the adapter. To be better able to target any help.
    Originally posted by johndough
    I've done this, no idea what to look for though

    At getmac, there are no numbers just three lines of physical address and transport name. Two say media disconnected

    From the show drivers and show interface the only thing jumping out is hosted network status says not available
    • Lorian
    • By Lorian 29th Apr 16, 7:59 PM
    • 3,746 Posts
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    Lorian
    This is the latest HP version of the driver for that model 2023.15.701.2015 :


    http://ftp.hp.com/pub/softpaq/sp72501-73000/sp72517.exe
    • wifeforlife
    • By wifeforlife 29th Apr 16, 8:09 PM
    • 2,503 Posts
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    wifeforlife
    This is the latest HP version of the driver for that model 2023.15.701.2015 :


    http://ftp.hp.com/pub/softpaq/sp72501-73000/sp72517.exe
    Originally posted by Lorian
    It says I have this file on my computer, am I ok to over right this?
    • bod1467
    • By bod1467 29th Apr 16, 8:27 PM
    • 14,806 Posts
    • 13,448 Thanks
    bod1467
    I presume that notebook has an Ethernet port? If yes then plug a cable in and connect the PC to the router that way.

    Then go to Device Manager, find the wifi adapter, uninstall it (including the driver when asked), use the Scan for Hardware Changes option in the Action menu and let Windows download, install and configure the wifi adapter.

    Hopefully that might sort things.
    • Lorian
    • By Lorian 29th Apr 16, 8:29 PM
    • 3,746 Posts
    • 1,971 Thanks
    Lorian
    It says I have this file on my computer, am I ok to over right this?
    Originally posted by wifeforlife
    Yes, but probably means you already downloaded it. Good starting point will be to run this though anyway. then look in Device mgr and see if they Yellow marked unknown device has gone away.
    • pappa golf
    • By pappa golf 29th Apr 16, 8:32 PM
    • 5,362 Posts
    • 4,894 Thanks
    pappa golf
    as that download is an exe file , I would suggest deleting the half loaded driver and running that exe file , that "should" install the correct driver
    • wifeforlife
    • By wifeforlife 3rd May 16, 8:04 PM
    • 2,503 Posts
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    wifeforlife
    Just want to quickly update you all. I'm very appreciative of you all helping

    Due to work tonight is the first opportunity I've had back with the laptop, so I've done all of the above and it's running wifi no problem, we will see how long it lasts, hopefully that'll be it fixed.

    Here's hoping!!
    • pogofish
    • By pogofish 3rd May 16, 11:47 PM
    • 6,235 Posts
    • 6,135 Thanks
    pogofish
    Some HP laptops have an issue with the WiFi card being sited just a bit too close to the processor - Which exposes it to more heat than is advisable and eventually fries it. Intermittent operation is IME one of the first signs of impending total failure.

    Thankfully replacement cards are fairly easy to source cheaply so maybe try changing it - Its not at all difficult and a restart will find all the software/install the card if you are connected by ethernet cable.

    If you don't fancy changing the card yourself, little USB wifi dongles can be got online very cheaply - often for under a fiver and although slower than the card, they will get you connected again easily.
    • wifeforlife
    • By wifeforlife 16th Oct 16, 11:52 AM
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    wifeforlife
    Sorry for rehashing this again - -just to say the wifi stopped working within hours the last time you all kindly helped

    So I bought a TP wireless adapter in Argos for £10 - it has worked perfectly until last Monday night - not the wireless adapter isn't working either

    I'm heading to buy a new laptop today - definitely not HP and a guy in my work is going to see if there is anything he can do to fix it.
    • johndough
    • By johndough 16th Oct 16, 12:06 PM
    • 454 Posts
    • 167 Thanks
    johndough
    Hi

    Whatever you try may encounter problems, and it seems unlikely that you are subject to interference. But a plug in adapter to show the same symptoms is very unusual.


    http://www.ceeandbeetee.uk/home.html

    Frequency clashes are problematic, nearby Wi-Fi set-ups can be on the same frequency & channel. This can cause connection issues with quality & consistency of signal. Moving closer to the router, moving/changing the Wi-Fi channel or moving/changing the Frequency, typically choose between 2.4 Ghz & 5.0 Ghz (& there may be the option for 3.6Ghz), using inSSIDer to find the clearest channel.
    • neilmcl
    • By neilmcl 16th Oct 16, 2:15 PM
    • 8,574 Posts
    • 5,607 Thanks
    neilmcl
    Sorry for rehashing this again - -just to say the wifi stopped working within hours the last time you all kindly helped

    So I bought a TP wireless adapter in Argos for £10 - it has worked perfectly until last Monday night - not the wireless adapter isn't working either

    I'm heading to buy a new laptop today - definitely not HP and a guy in my work is going to see if there is anything he can do to fix it.
    Originally posted by wifeforlife
    OP are you sure it's the Realtek adapter you're having problems with? I have an HP Probook and the Realtek driver relates to the ethernet controller. The Wifi adapter is Ralink.
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