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  • FIRST POST
    • JohnBravo
    • By JohnBravo 22nd Apr 16, 5:47 PM
    • 71Posts
    • 4Thanks
    JohnBravo
    Relish - be careful
    • #1
    • 22nd Apr 16, 5:47 PM
    Relish - be careful 22nd Apr 16 at 5:47 PM
    Hi All,
    I went through the order process with no problems.
    They have asked me to send them the scan of ID and latest bill to prove the address.
    Because I have moved to a new place I have sent them a scan of my tenancy agreement.
    It is now Friday, the hub should be delivered on Tuesday.
    I have received a text from them (Tuesday) with a link to Interlink's website, but this order has never been received by Interlink, what Interlink has confirmed.

    Relish - UK Broadband is an utter mess.
    From Tuesday they keep providing contradictory information.

    I have asked them to cancel my order and delete my account as I don't want to keep my personal details at their end.

    Be careful with them and keep nagging about the delivery as they don't know what is going on.
    Best regards,
    "If you work for a living, why do you kill yourself working?" Tuco
Page 1
    • cajef
    • By cajef 27th Apr 16, 1:57 PM
    • 4,624 Posts
    • 3,671 Thanks
    cajef
    • #2
    • 27th Apr 16, 1:57 PM
    • #2
    • 27th Apr 16, 1:57 PM
    The Relish Team
    Originally posted by RelishBroadband
    You need MSE permission to post on these forums.
    I used to have a handle on life, but it broke.
    • JohnBravo
    • By JohnBravo 28th Apr 16, 10:24 PM
    • 71 Posts
    • 4 Thanks
    JohnBravo
    • #3
    • 28th Apr 16, 10:24 PM
    • #3
    • 28th Apr 16, 10:24 PM
    Ups? What has happened?

    My advise is that if something goes wrong with the order, just cancel order, close the account open a new one, complete a new order and you will get their hub the very next day, just make sure you check with InterLink they use for deliveries.
    They text you a link to the delivery page on InterLink's website, so you can check where exactly the parcel is and track it live on the map.
    "If you work for a living, why do you kill yourself working?" Tuco
    • JessF
    • By JessF 11th Jan 18, 3:47 PM
    • 1 Posts
    • 0 Thanks
    JessF
    • #4
    • 11th Jan 18, 3:47 PM
    Charlatains! Really regret using them!
    • #4
    • 11th Jan 18, 3:47 PM
    Sporadic broadband even though I was in central London. When I was moving home I asked to cancel. They kept calling me to try to get me to sign up again. I had a number of confused phone calls with their staff providing my bank details again to make sure my account is settled as required. They confirmed it would be settled. Later on I receive emails asking me for another £20. After more confused phone calls it turns out I had made the latest payments but there was an earlier payment they had failed to collect for some reason. I did not understand what that payment was for so I asked to prove that I had not paid. They did not reply. I was perfectly happy to pay and £20 is not a lot of money for me however I waned to make sure it is not an error as the people I spoke to on the phone were very confused so I did not have faith or understand what this extra payment would be for. Months after, I get contacted by debt collection to pay the £20 plus a very hefty fee for the 'services' of the debt collection agency!!! I am so angry - why would any company do that, why can't they just explain the payment to me? I can only conclude: DO NOT USE THEM. THEY ARE CHARLATAINS WHO DON'T HAVE A CLUE!
    • DUTR
    • By DUTR 11th Jan 18, 4:08 PM
    • 11,111 Posts
    • 6,351 Thanks
    DUTR
    • #5
    • 11th Jan 18, 4:08 PM
    • #5
    • 11th Jan 18, 4:08 PM
    I'm confused by your post, did you complete the minimum contract duration?
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