Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

    • Kathiravans7
    • By Kathiravans7 19th Apr 16, 3:42 PM
    • 7Posts
    • 0Thanks
    Deposit Not Returned
    • #1
    • 19th Apr 16, 3:42 PM
    Deposit Not Returned 19th Apr 16 at 3:42 PM
    This issue is related to the tenancy of (text removed by MSE Forum Team) which is owned by Max Estates Limited. I moved into the property on 23 June 2015 and I moved out on 23 December 2015. I signed License to occupy document. The flat is not shared with anyone and it was provided for exclusive usage only. The deposit which I paid was £1089.1 and this amount is not yet returned.

    I decided to move out and I gave one month’s notice to Faye Pattenden who is the property administrator in Max Estates Ltd. I received an email from her that I would get my deposit back 14 days after moving out.

    The payment was not made to me at the end of 14 days. I kept calling and emailing various members of the Landlord’s staff. I have continued to call and email Max Estates Limited but I have had no reply and I have not been told why my deposit has not been refunded.

    In connection to this I contacted Shelter who sent the ‘Letter before claim’ to Max Estates Ltd for which also I never got a response.

    Please advise me in recovering my security deposit quickly. I am advised by Shelter that I have to raise small claims in the court but not sure how much time this would really take. There is also court fees which I need to pay. Above all even if I get the court order in my favour, will the Max Estates Ltd pay me.

    Is there any other way out ??
    Last edited by MSE ForumTeam5; 20-04-2016 at 8:37 AM. Reason: Personal details
Page 3
    • lonsie5
    • By lonsie5 3rd Aug 17, 3:54 AM
    • 6 Posts
    • 0 Thanks
    By the time tenants received the paperwork from Max Estates they had already paid the lettings agents a fee. I paid £400 and was told it was non-refundable. Only realised it was a licence to occupy when Max Estates emailed the agreement. When I didn't get my deposit back I made an appointment with Harts in Norwich and had a meeting with the manager. I also gave them a letter and it led to me getting the £400 fee back. Part of the reason for the refund was because they had misled me into believing I was getting an Assured Tenancy Agreement. If I had got my deposit back I would not have thought of doing this .We all need to get together and take out a class action lawsuit against Max Estates. This was the advice I was given by BBC Rip Off Britain's lawyer. It will be much cheaper if we all stick together. If interested email me.
    • shandymanuk
    • By shandymanuk 16th Sep 17, 4:36 AM
    • 4 Posts
    • 0 Thanks
    Anyone got any updates?
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,713Posts Today

7,032Users online

Martin's Twitter
  • RT @thismorning: 'Sometimes the best gift is releasing somebody else from the obligation of having to give to you' says @MartinSLewis. Do y?

  • Shana tova umetuka - a sweet Jewish New Year to all celebrating. I won't be online the rest of t'week, as I take the time to be with family

  • Dear Steve. Please note doing a poll to ask people's opinion does not in itself imply an opinion!

  • Follow Martin