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  • FIRST POST
    • Kathiravans7
    • By Kathiravans7 19th Apr 16, 3:42 PM
    • 7Posts
    • 0Thanks
    Kathiravans7
    Deposit Not Returned
    • #1
    • 19th Apr 16, 3:42 PM
    Deposit Not Returned 19th Apr 16 at 3:42 PM
    This issue is related to the tenancy of (text removed by MSE Forum Team) which is owned by Max Estates Limited. I moved into the property on 23 June 2015 and I moved out on 23 December 2015. I signed License to occupy document. The flat is not shared with anyone and it was provided for exclusive usage only. The deposit which I paid was £1089.1 and this amount is not yet returned.

    I decided to move out and I gave one month’s notice to Faye Pattenden who is the property administrator in Max Estates Ltd. I received an email from her that I would get my deposit back 14 days after moving out.

    The payment was not made to me at the end of 14 days. I kept calling and emailing various members of the Landlord’s staff. I have continued to call and email Max Estates Limited but I have had no reply and I have not been told why my deposit has not been refunded.

    In connection to this I contacted Shelter who sent the ‘Letter before claim’ to Max Estates Ltd for which also I never got a response.

    Please advise me in recovering my security deposit quickly. I am advised by Shelter that I have to raise small claims in the court but not sure how much time this would really take. There is also court fees which I need to pay. Above all even if I get the court order in my favour, will the Max Estates Ltd pay me.

    Is there any other way out ??
    Last edited by MSE ForumTeam5; 20-04-2016 at 8:37 AM. Reason: Personal details
Page 2
    • DmitriyDer
    • By DmitriyDer 18th Oct 16, 5:38 PM
    • 2 Posts
    • 0 Thanks
    DmitriyDer
    Hi,

    At the moment, I know at least 4 different people (except the ones who previously posted here) who experience the same problem. So, this company is breaking the law SYSTEMATICALLY. I thought that if we act collectively we have a higher chances in the court.

    In Addition, there is a Clause in our Licences Agreement which states - " a deposit of £946.50 before taking occupation, which the Owner must return on vacation of the Property by the Licensee at the determination of this agreement subject to deduction of a reasonable amount to compensate the Owner for any damages or losses occurring through breach of this agreement." The important bit is this ... which the Owner must return on vacation of the Property by the Licensee ... In this case, Owner is not following the contract and breach it!

    How do you think?

    Regards

    If you go through the hassle and cost to get a court decree then you may be wasting money.


    I know that in Scotland once a court order has been done a claimant can go to the court for a 'rent arrestment order' which is served on a tenant in a rental property- this makes it an offence for the tenant to pass the rent to the agent / landlord until the court decree is settled.


    I don't know if the English Courts have something similar
    Originally posted by baldelectrician
    • CharlieJermany
    • By CharlieJermany 27th Oct 16, 12:57 PM
    • 2 Posts
    • 0 Thanks
    CharlieJermany
    Max Estates
    Hi,


    I also have had this problem and have been in contact with some people on here.


    I am currently doing an investigation with Companies House to get Mr Nicholas Sutton wiped off of the director register.


    I'm also taking them to court, but because they do not have the fees the Court probably won't work as people have said on here.


    I think our last resort is that we have to raise a petition to Wind Up the Company - but this will cost £1600 in total. Many people have done this through gazette with his other companies and I think this is sadly the only way
    • CharlieJermany
    • By CharlieJermany 27th Oct 16, 5:29 PM
    • 2 Posts
    • 0 Thanks
    CharlieJermany
    I HAVE REPORTED THE COMPANY AND DIRECTOR TO THE GOVERNMENT AND IT LOOKS PROMISING. THEY NEED WRITTEN PROOF THAT THIS HAS HAPPENED TO OTHERS TO BE ABLE TO CLOSE THE COMPANY AND PROSECUTE THE DIRECTOR BY LAW.
    PLEASE WRITE A WRITTEN STATEMENT TO ME CHARMAINEJERMANY@BTINTERNET.COM SAYING YOUR SITUATION WITH AS MUCH PROOF AS POSSIBLE AND I WILL SEND THIS TO THEM FOR THE CASE
    Thank you
    • marcarm
    • By marcarm 27th Oct 16, 7:01 PM
    • 654 Posts
    • 795 Thanks
    marcarm
    I HAVE REPORTED THE COMPANY AND DIRECTOR TO THE GOVERNMENT AND IT LOOKS PROMISING. THEY NEED WRITTEN PROOF THAT THIS HAS HAPPENED TO OTHERS TO BE ABLE TO CLOSE THE COMPANY AND PROSECUTE THE DIRECTOR BY LAW.
    PLEASE WRITE A WRITTEN STATEMENT TO ME CHARMAINEJERMANY@BTINTERNET.COM SAYING YOUR SITUATION WITH AS MUCH PROOF AS POSSIBLE AND I WILL SEND THIS TO THEM FOR THE CASE
    Thank you
    Originally posted by CharlieJermany
    Not being funny, but why ask for a written statement to be sent direct to you, when people on here do not know who you are? You could be a member of staff from the aforementioned company trying to get details from people.

    You should provide an email/written address for 'THEY' who need written proof for people to send direct and bypass you.

    Of course, you could be above board and trying to help (which I'm sure you are) but it wouldn't be the first time a plant is on these forums, especially a user with so few posts.
    • Bharathiraja
    • By Bharathiraja 4th Nov 16, 8:55 AM
    • 1 Posts
    • 0 Thanks
    Bharathiraja
    Hi,
    I too facing same problem with Max Estate Agency and this property called "SUMMIT HOUSE" in Bracknell area. It's been around 90 days since i vacated the rental property but Max Estate Agency is not returned my deposit amount and also not responding to my email & phone call. With the guidance of Citizen advice Bureau & Bracknell Police, i made a complaint in actionfraud.police.uk and waiting.
    • Damya79
    • By Damya79 10th Nov 16, 10:49 AM
    • 1 Posts
    • 0 Thanks
    Damya79
    What is the latest with this has anyone had any luck getting their deposit back.

    I moved from Summit house recently and was informed I would get deposit back in 15 days and 30 days later nothing.

    They wont answer phones and now just completely ignore emails and calls.
    • Michael.R.V
    • By Michael.R.V 14th Dec 16, 1:38 PM
    • 1 Posts
    • 0 Thanks
    Michael.R.V
    Same situation
    Hello, as I am in the same situation with the deposit stage, I was wondering if anyone has any news regarding this?

    Thank you
    • Trung
    • By Trung 3rd Feb 17, 12:30 PM
    • 3 Posts
    • 0 Thanks
    Trung
    No Response
    Hi all,

    I also facing the same problem with Mas Estates Ltd (60 faiths lane, Norwich, NR1 1NN). We are going to move out of this flat at 6/2/17.

    I contact with them many times, by email only, to require checking the room and processing complete contract. However, they did not respond for me. On the other hand, they alway require me to pay money on time. Especially the last month, they sent me a paper letter and require pay money immediately.
    Last edited by Trung; 06-02-2017 at 12:24 PM.
    • lonsie5
    • By lonsie5 16th Feb 17, 9:31 PM
    • 7 Posts
    • 0 Thanks
    lonsie5
    deposit not returned
    don't pay your last rent. You will NOT get your deposit back.
    They don't answer e-mails. The caretaker doesn't answer the phone.
    Don't take them to court. You will win but still won't get your money back and it will cost you to take them to court. The owner is Nicholas Nelson Sutton and he is a crook.
    Lots of people have taken him to court but he is very slippery and they still haven't got their money back. He says the company is in debt and has no assets but how can it be when the rents he charges are so high.
    I wish you luck.
    Please post how you got on.
    • lonsie5
    • By lonsie5 16th Feb 17, 9:33 PM
    • 7 Posts
    • 0 Thanks
    lonsie5
    deposit not returned
    Hi ,
    Are you any further on with getting your deposit back.
    I am in the same situation. I moved out in December 2016 and am getting no responce from Max Estates.
    • Trung
    • By Trung 16th Feb 17, 11:04 PM
    • 3 Posts
    • 0 Thanks
    Trung
    But it should be a way to solve this problem? Here is Great Britain, the Government or another institutions should have a way to protect their people from the companies like Max estates?
    Please we can take them to court together. Let me know if you want to do this!
    • Trung
    • By Trung 17th Feb 17, 1:41 AM
    • 3 Posts
    • 0 Thanks
    Trung
    Deposit not returned
    @ Lonsie5:

    Have you or someone ever taken them to the court? Why do you know that we can win, but won't get money back? Or someone did this in the past?

    Should we do request help from the agent, William h Brown, in my case?

    Many thanks for your information.
    • Barn123
    • By Barn123 14th Mar 17, 2:40 PM
    • 1 Posts
    • 0 Thanks
    Barn123
    Another sorry story to add here - max estates / st faiths norwich - failure to refund deposit. there is a court judgement (small claims). Investigating the company to decide whether worth enforcing (wish I'd done that before) led me here. torn between "life is too short" and "how to make the man's life even a little more difficult". £55 to make him turn up in court as an officer of the company to be examined on ability to pay would be worth it if I thought he'd have to do it. feels like there's a pattern of trading whilst insolvent ..is there a personal liability angle here? any reason not to post reviews on all the sites on which the apartments are advertised / question all the estate agents whether it's right to market properties where there are court judgements etc. I don't know.
    • lonsie5
    • By lonsie5 22nd Jun 17, 11:00 PM
    • 7 Posts
    • 0 Thanks
    lonsie5
    Max
    Hi I have been in touch with BBC Rip off Britain and
    they are looking for more people affected by Faith's Lane deposits
    not returned. If interested please contact me through this forum.
    • shandymanuk
    • By shandymanuk 1st Jul 17, 12:46 AM
    • 4 Posts
    • 0 Thanks
    shandymanuk
    Hi I have been in touch with BBC Rip off Britain and
    they are looking for more people affected by Faith's Lane deposits
    not returned. If interested please contact me through this forum.
    Originally posted by lonsie5
    Does it have to be just the Faiths Lane? Or could us in Bracknell be involved? I moved out in December, and still have not had the deposit back.
    • lonsie5
    • By lonsie5 1st Jul 17, 2:50 PM
    • 7 Posts
    • 0 Thanks
    lonsie5
    Max Estates
    Hi, I think anyone who has rented from Max Estates. Please email me on hallcjtb@aol.com. I can give you the details of the BBC researcher at Rip Off Britain. I have already been filmed but they are looking for more people as they are interested in taking this further. Max Estates has rental properties all over the country so I am sure there are hundreds involved. I did get the £400 paid to the letting agent back and can tell you how I did that. Max Estates owes me £831.25.
    Last edited by lonsie5; 01-07-2017 at 3:04 PM. Reason: Spelling mistake
    • Jarule
    • By Jarule 16th Jul 17, 8:43 AM
    • 2 Posts
    • 0 Thanks
    Jarule
    MAX ESTATES
    Hi I seem to be another one of this guys victims......not happy, don't like being conned, so if anyone has a legal way of getting all our money back, then count me in
    • lonsie5
    • By lonsie5 23rd Jul 17, 12:02 AM
    • 7 Posts
    • 0 Thanks
    lonsie5
    Max Estates
    Jarule, Contact BBC Rip off Britain. They are really keen on hearing from everyone effected.
    • Jarule
    • By Jarule 1st Aug 17, 10:13 AM
    • 2 Posts
    • 0 Thanks
    Jarule
    max estates
    Thanks lonsie5
    My email address: waynedavismail@googlemail.com
    • macman
    • By macman 1st Aug 17, 11:01 AM
    • 41,290 Posts
    • 16,955 Thanks
    macman
    If all the tenants understood that they had a proper AST and not just a licence to occupy, then why did they not query why the deposit was not protected when signing the 'tenancy' agreement? It appears that the term 'serviced apartment' has simply been used to avoid the contract having the status of an AST-and then to steal the deposits.
    No free lunch, and no free laptop
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