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  • FIRST POST
    • towag
    • By towag 31st Mar 16, 4:46 PM
    • 117Posts
    • 32Thanks
    towag
    Aviva/Norwich Union Section 32 Buyout policy holders?
    • #1
    • 31st Mar 16, 4:46 PM
    Aviva/Norwich Union Section 32 Buyout policy holders? 31st Mar 16 at 4:46 PM
    Do you have a section 32 buy out policy from Aviva (Norwich Union) that should have paid you a pension by now?
    Have Aviva told you there are "insufficient funds" citing condition 7 (in my case) to secure a pension before GMP date?
    Are Aviva using it as an "interpretation" to opt out of paying these pensions from the retirement date as originally specified in your policy?
    They are in your NU illustrations and Aviva annual bonus packs (If you received and kept them).
    A positive determination from the Pension Ombudsman Service (POS) has upheld a complaint by Mr Anthony Harris and he will get his pension backdated to his 60th birthday... You can find it online on their website under "Decisions" Put PO-2269 in search and his determination will come up...
    I have been in contact with Mr Harris and he has been very helpful. I have to take my hat off to him for his determination in succeeding against Aviva...
    I am now in the process of reopening my complaint to Aviva to see if they will relent or I have to go via the same POS route.
    Aviva, it seems, are very keen to be seen helping their clients and customers so it would be interesting to see if they treat all NU section 32 policy holders in the same negative manner...
    I would be very interested to hear if anyone else has had success in getting their Aviva/NU section 32 payout from age 60...
    Last edited by towag; 31-03-2016 at 4:47 PM. Reason: spelling
Page 7
    • towag
    • By towag 8th Mar 17, 9:03 AM
    • 117 Posts
    • 32 Thanks
    towag
    Are you an agent for Aviva? You are trying to promote me ignoring getting a pension at age 60, and thus throw away the something around 7,250 (the pension I could obtain taking it now), and chase some very poorly designed whinge that you cannot answer questions about nor explain. NOT GOING TO WORK

    PS IF you actually read what I posted, then I posted what is in my contract, which shows that there is very likely provision for some form of indexation. Do you really expect to get people on board when you show so little respect for others? Of course, you've missed the most likely option that many would take, that is to just wait and see what the outcome of your complaint is, which without doubt you will post here, and if it's positive then it's as simple as complaining quoting the POS finding or, on the other hand, get the nothing result for nothing expended that option I believe you have made abundantly clear without even trying.
    Originally posted by M_j_t
    Hey fella, there's an old saying where I come from, and how it deals with bullies, which Aviva are, regardless of making hollow apologies on paper for their arrogance in NOT paying out what they are obliged to do and have been found wrong and wanting... They could not care less about you, me, or anybody else that has a grievance against them, as we all do... Its got nothing to do as to whether I respect you, or are trying to get you onboard, or anybody else with regards to this subject... I've pointed out my grievance, and if it does not tally with you, then there is nothing more for me to say, other than "He who hesitates is lost"
    Either you are "onboard" or you're not...
    Your decision...
    The other thing I've noticed in real fights with bullies, is that the "cowards" always stand back afraid, while the real "fighters" in this world tend to do all the work, while the "cowards" standing back afraid, hopes the "fighter" will win, so they are not the next intended victim and can live their lives in "comfort" without lifting a finger... The worst type of human in my eyes...
    No, I'm not an agent for Aviva....
    Have a nice day...
    • chrisuk1
    • By chrisuk1 8th Mar 17, 10:10 AM
    • 10 Posts
    • 4 Thanks
    chrisuk1
    Wow!! To accuse someone of being a coward because they haven't submitted a claim to the Ombudsman is a bit much if I may say!!

    Over the last 5 years I have submitted a claim to the FSCS against a financial institution who supplied an investment bond that went bust. I also submitted a claim against the IFA that advised me to buy the bond. I was eventually successful with both claims after much stress and anguish!

    I also submitted a complaint to Aviva a few years ago regarding my Section 32 pension. This was obviously rejected. I then complained to the Pension Ombudsman who advised me to lodge a complaint with the Financial Ombudsman against the IFA who advised me to take out the Section 32 pension. Trying to find paperwork from 1990 was a nightmare! This was also rejected on the grounds "that I would have accepted the Section 32 pension even if I had known it wouldn't have paid out on maturity!!!" Yes, FOS are capable of mind reading!!

    Because of all this I had to cancel my retirement and find a job to support my family. Not easy at my age but I managed it after countless job applications and interviews!

    Therefore I do not consider myself a "coward" because I have not (yet) submitted another claim to the POS regarding the annual increase to the GMP. I'm just a little battle weary!
    Last edited by chrisuk1; 08-03-2017 at 10:19 AM.
    • towag
    • By towag 8th Mar 17, 10:45 AM
    • 117 Posts
    • 32 Thanks
    towag
    Wow!! To accuse someone of being a coward because they haven't submitted a claim to the Ombudsman is a bit much if I may say!!

    Over the last 5 years I have submitted a claim to the FSCS against a financial institution who supplied an investment bond that went bust. I also submitted a claim against the IFA that advised me to buy the bond. I was eventually successful with both claims after much stress and anguish!

    I also submitted a complaint to Aviva a few years ago regarding my Section 32 pension. This was obviously rejected. I then complained to the Pension Ombudsman who advised me to lodge a complaint with the Financial Ombudsman against the IFA who advised me to take out the Section 32 pension. Trying to find paperwork from 1990 was a nightmare! This was also rejected on the grounds "that I would have accepted the Section 32 pension even if I had known it wouldn't have paid out on maturity!!!" Yes, FOS are capable of mind reading!!

    Because of all this I had to cancel my retirement and find a job to support my family. Not easy at my age but I managed it after countless job applications and interviews!

    Therefore I do not consider myself a "coward" because I have not (yet) submitted another claim to the POS regarding the annual increase to the GMP. I'm just a little battle weary!
    Originally posted by chrisuk1

    Yep, been there done it... Served my country in the military.... Worked damned hard all my life as a multi skilled tradesman.... Endured all the crap you probably have, and probably a damn site more, so why the bleating fella?....
    I know its wrong, you know its wrong, maybe you just gave in too easily?
    Yes, I saw it in the papers chum, and you went the wrong route... Like I said IF you still have a grievance against Aviva, AND you want to get what you're owed, NOW is the time to get your Complaint into the PO ASAP.
    Need I say more...?
    Have a nice day fella and stop dithering...
    • chrisuk1
    • By chrisuk1 8th Mar 17, 2:08 PM
    • 10 Posts
    • 4 Thanks
    chrisuk1
    I can assure you I am not bleating or dithering. What did you see in the papers? And what was the wrong route I took? And where did I give in too easily?
    • towag
    • By towag 8th Mar 17, 2:47 PM
    • 117 Posts
    • 32 Thanks
    towag
    I can assure you I am not bleating or dithering. What did you see in the papers? And what was the wrong route I took? And where did I give in too easily?
    Originally posted by chrisuk1
    This is not you? Guessing maybe, but it sounds very much like you...
    http://www.thisismoney.co.uk/money/pensions/article-2566539/Aviva-threw-retirement-plans-disarray.html
    Aviva always says take the FOS route as its in their favour.... I made my complaint to the PO because its a pension, no two ways about it...The PO said at first FOS.... I disagreed... After their "deliberations", they agreed with me that it is indeed a pension, as they did with Anthony Harris... It's a matter of sticking to your guns and keep firing... Now I am hoping that the shells land on target... The guns being the PO, and me the shells.... If they come to the same conclusion as me, that it is indeed a matter of how the "contract" is written, then we have a bullseye!! ...If not?... I tried, then its nothing ventured, nothing gained....Just glad that I took out other provisions pension wise, and put my eggs in more than one basket as I would imagine that you did?.... But fight for everything I've got, and as I feel I should get, if its right?... Gut instinct and all that? ...You tell me chum.... Just get your complaint in... If not, thats your lookout...
    • chrisuk1
    • By chrisuk1 8th Mar 17, 3:04 PM
    • 10 Posts
    • 4 Thanks
    chrisuk1
    You're correct! That is me! At the very least I got our 'story' into the papers!! And the reason I took my IFA to FOS was because POS told me to. My main complaint was that my IFA did not warn me that there was a possibility the pension would not pay out on maturity (my 60th birthday). When the FOS decided in the IFA's favour I was asked to sign a declaration agreeing to their decision. Needless to say I refused to sign! Oh well, here we go again. I've spent the last 5 years of my life filling in claim forms. I suppose one more won't hurt!! My first payment plus the backdating is due on 21st March. Hope it happens!!
    • M_j_t
    • By M_j_t 8th Mar 17, 3:37 PM
    • 30 Posts
    • 2 Thanks
    M_j_t
    He who hesitates is lost.
    I don't believe that in every situation that is the case, not that I have the statistical information to support my belief, although I do suggest it could be a good plot for a film, e.g. every time the traffic lights turn red everyone panics because suddenly they are lost or perhaps Jumbo jets do actually fall out of the sky whenever the pilot is asked coffee or tea? and don't instantaneously answer

    Of course, in my extraordinarily cowardly way I dared to hesitate and read
    Before you contact us you need to complain to whoever you think is at fault and give them a chance to put things right. You should telephone or write a letter explaining clearly what you think has gone wrong.
    Either you are "onboard" or you're not...
    That makes sense although I'll take you stance I'll say that I am, but just keep on saying it without acting. You know like the number of times you've said you'll say no more

    In reality, of course not. I'll take the stance I said I would from the offset. That is when and if I understand the situation I, if aggrieved, may take a stance. If there's a decision by the POS then my guess is that the POS will quite clearly explain the problem and I will then become aware of the problem so will then have 3 years to submit a complaint, if I so decide. Who knows it could even be that a failure and the reasons for that failure could be the needed ammunition to in fact win.

    I will likely keep this post updated with details of how my complaint with Aviva goes.
    • towag
    • By towag 8th Mar 17, 3:47 PM
    • 117 Posts
    • 32 Thanks
    towag
    You're correct! That is me! At the very least I got our 'story' into the papers!! And the reason I took my IFA to FOS was because POS told me to. My main complaint was that my IFA did not warn me that there was a possibility the pension would not pay out on maturity (my 60th birthday). When the FOS decided in the IFA's favour I was asked to sign a declaration agreeing to their decision. Needless to say I refused to sign! Oh well, here we go again. I've spent the last 5 years of my life filling in claim forms. I suppose one more won't hurt!! My first payment plus the backdating is due on 21st March. Hope it happens!!
    Originally posted by chrisuk1
    Chris,
    Well done chum, you have nothing to lose, just like me!!... I did a hell of a lot of "homework" before I decided to make my complaints, making sure I had plenty of "ammo"!!!
    There are a few on here that just arent up to the fight and were quite negative about the things I was pointing out, but as with all "negatives" I just let them get on with it... I just get straight to the point and no messing, its the only way... Keep it simple and "attack" their weaknesses is the way I look at it... Sorry if I was a bit harsh with you, but I just cant abide with "negatives"
    I hope you now understand where I'm coming from and that "we", all the NU section 32 'ers get what we are entitled to, Thats all... Aviva are nothing but bullies, no matter what they say about "investment" and how "sorry" they are about "misleading" their customers, as its all B******t, end of... All insurance companies hate paying out, so will do their utmost to pay out as little as possible... They, like any money making company, are out to make vast profits at the consumer's expense... They KNOW we are at their mercy, and have us by the short & curly's, if you LET them, make no bones about it!!.... Much like the IFA's they are always recommending that you go to, to get your advice from!! And look what's happened!!... It's up to the consumer to make sure that we do get what is written in contract, because you can bet your life the companies won't... Until they get caught!! This has been proved with Aviva!! ...We can only hope now that the PO see it the same way as us and rule in our favour... So here's wishing all of us the best of luck...
    Tony
    • towag
    • By towag 10th Mar 17, 12:37 PM
    • 117 Posts
    • 32 Thanks
    towag
    I agree entirely. I decided to take the Norwich Union Section 32 transfer on the basis of the information I was presented with by Norwich Union, which states quite clearly that the benefits will increase by 3% pa. There was no mention of pre/post 88 earnings. I signed and bit of paper accepting their terms, and have an acknowledgement from them (dated 1989) to say they accept it. I can not accept that a company thinks that it can change the rules to suit itself - it makes a nonsense of the whole concept of a contract. That is why I am also preparing a case to present to the Pensions Ombudsman. The more of us that do this, the more chance we all have of obtaining justice.
    Originally posted by HowardRoberts
    • towag
    • By towag 10th Mar 17, 1:00 PM
    • 117 Posts
    • 32 Thanks
    towag
    I don't believe that in every situation that is the case, not that I have the statistical information to support my belief, although I do suggest it could be a good plot for a film, e.g. every time the traffic lights turn red everyone panics because suddenly they are lost or perhaps Jumbo jets do actually fall out of the sky whenever the pilot is asked coffee or tea? and don't instantaneously answer

    Of course, in my extraordinarily cowardly way I dared to hesitate and read

    Either you are "onboard" or you're not...
    That makes sense although I'll take you stance I'll say that I am, but just keep on saying it without acting. You know like the number of times you've said you'll say no more

    In reality, of course not. I'll take the stance I said I would from the offset. That is when and if I understand the situation I, if aggrieved, may take a stance. If there's a decision by the POS then my guess is that the POS will quite clearly explain the problem and I will then become aware of the problem so will then have 3 years to submit a complaint, if I so decide. Who knows it could even be that a failure and the reasons for that failure could be the needed ammunition to in fact win.

    I will likely keep this post updated with details of how my complaint with Aviva goes.
    Originally posted by M_j_t
    Good!! Then get on with it and stop blathering...
    • chrisuk1
    • By chrisuk1 17th Mar 17, 12:34 PM
    • 10 Posts
    • 4 Thanks
    chrisuk1
    Today I received the back payment part of my pension to my 60th birthday. I have not yet received a breakdown of this payment so I do not know how much tax was taken. I am a not a tax payer and so I need to claim the tax back. Hopefully Aviva will post the information to me soon. If not ANOTHER phone call will have to be made!! Obviously I am very happy to get this money, but I am furious with Aviva for the stress they have put me through for the last 4 years!!

    I will never ever take out any sort of insurance policy with Aviva again! And I have warned all my friends and family about them!!
    Last edited by chrisuk1; 17-03-2017 at 12:38 PM.
    • towag
    • By towag 20th Mar 17, 12:48 AM
    • 117 Posts
    • 32 Thanks
    towag
    Today I received the back payment part of my pension to my 60th birthday. I have not yet received a breakdown of this payment so I do not know how much tax was taken. I am a not a tax payer and so I need to claim the tax back. Hopefully Aviva will post the information to me soon. If not ANOTHER phone call will have to be made!! Obviously I am very happy to get this money, but I am furious with Aviva for the stress they have put me through for the last 4 years!!

    I will never ever take out any sort of insurance policy with Aviva again! And I have warned all my friends and family about them!!
    Originally posted by chrisuk1
    You won't be the only one....
    No good hoping... The only way to get anything done in this world is to do it yourself... I've come to the conclusion that if you don't fight for what is rightfully yours by contact, then its hopeless doing anything or even taking out any pension or insurance with any company, as its never going to pay out as the contract that you agreed to. It is worth nothing...With Aviva, it was all void as soon as you sign the dotted line with Norwich Union... Its always going to be a fight with world giants like Aviva, who I'm informed are a French company originally... When you consider that their CEO, Mark Wilson, who has a vast salary, and which just one month's worth of his salary would more than pay for your pension out right, makes you think what they really get up to behind the scenes, robbing you of what they owe you, after you invested your money, which they in truth gamble with, then hate it when they have to pay out a pittance and come back with "Oh sorry you don't have enough in your fund for us to pay you your pension" ...Yet can easily pay Mr Mark Wilson his ill gotten gains.... Just makes you want to have a fight does it not...??? People just give in too easily these days... Must be something in the water....
    • M_j_t
    • By M_j_t 3rd Apr 17, 11:08 PM
    • 30 Posts
    • 2 Thanks
    M_j_t
    An update
    I have now received confirmation that I will be paid from age 60, according to the value of the GMP as at age 60, increasing by 7.5% each year until the full GMP from age 65 is reached.

    I can now also say that the other issue re the pre 88 contributions not increasing from age 65 does affect me (although I do have post 88 contributions that will increase at 3% not that far of 50/50).

    I do believe that there might just be a smidgeon of a chance that contacting the Pensions Ombudsman had an influence. That is:

    • I complained via Aviva's Online Ignore System (officialy they call it it Online Complaints) on 14/02/2017 (15th here).
    • I heard nothing and phoned on 6/3/2017, was put through to "the department" after the operative found no evidence of the complaint having been handled. "the department" claimed no knowledge of an Online Complaints system and that "the department (not their department)" had no email. After a second call again acknowledging no knowledge of an Online Complaints system and that the other "the department" had no email. Managed to then get hold of the other "the department" and transferred me. I was given the non-existent email and re-sent the complaint (still 6/3/2017).
    • On 30/3/2017 after hearing nothing. I raised a complaint with the PensionsOmbudsman, the original complaints and an additional complaint regarding Aviva not fulfilling promises as per ()http://www.aviva.co.uk/existing-customers/complaints-contacts.html :-
    Our promise to you
    We want to give you great customer service but sometimes things do go wrong. We can usually resolve most issues straightaway, so please get in touch with your usual contact such as your broker or the Aviva team dealing with your claim or the sale or servicing of your policy.
    You can also complain online using our complaint form where you can send us photos and files to help us understand your issues.

    What you'll need to tell us so that we can help you
    • Your personal details
    • Your policy/claim details
    • What's gone wrong
    • What you want us to do to put things right

    What we'll do to resolve your complaint
    • We'll get it to the right person
    • We'll be in touch with you as soon as we can and let you know what will happen next
    • We'll treat your complaint fairly
    • We'll resolve your complaint as soon as possible and we will try to do this within 10 working days
    • For more complex issues it's likely that we will need longer to look into what's happened and we may ask you for further information to help us reach a decision
    • We'll give you regular updates
    • And once we've dealt with your complaint, we'll go back and see what we can learn from your experience.
    • The Ombudsman responds on 31/3/2017, requesting additional info (I get it on 1/4/2017).
    • I send further info on 1/4/2017 (effectively 3/4/2017 due to weekend).
    • 4/4/2017 I get email from Aviva in response to complaint of 15/2/2017, dated 3/4/2017.

    3 April 2017

    Dear X

    In response to your complaint

    Thank you for your letter of 15 February 2017. I hope you will accept my apologies for the time itís taken to fully investigate your concerns.
    Iím sorry you do not feel the options weíve presented to you accurately reflect those offered in the policy document. While Iím unable to comment on another customerís policy, Iím can write to you regarding your plan and its benefits.

    Our letter dated 21 January 2017 (reference PS/Aviva/alpha/claim) is a preliminary selection pack designed to help us to provide you with a relevant maturity quote.

    Once this is completed and returned, we send tailored quotations to demonstrate the actual benefits available. Iíve included a maturity quote which I hope will cover the points youíve raised.

    Your redress policy ET?????? is shown in coverage 3 and Iíve included two options. One for the entire amount as Tax Free Cash (TFC) and a second as a yearly income with spouses benefit with no TFC.

    Additional Complaints
    Our records show anniversary certificates previously issued to you have not always included the values you would expect to see. Iím aware of previous system issues affecting these documents and Iím sorry our letters were issued with missing information.

    You are correct in thinking we will defer your benefits to age 75 if we donít hear anything from you. It is our standard procedure to alter retirement dates automatically, as we believe it helps most customers if we do not insist on a form to do this.

    It does not mean your benefits are Ďlocked iní until you reach 75, they are available at any time one you have passed your selected retirement age.

    Bearing this in mind I do not believe there is a need to offer or extent the amount of time we will wait before making this change.

    Iíve checked with our actuarial department, and can confirm policy ET?????? is, as you suspected, not funded. Iím sorry you have not been sent this information previously and again hope the quotes I have provided demonstrate the Guaranteed Minimum Pension will be available from age 65.

    Iíve considered your request for an award for distress and inconvenience, but
    Iím unable to offer such a payment. If you believe there are additional circumstances I should consider please feel free to contact me.

    What happens next
    Thanks for taking the time to bring your concerns to my attention. I really hope this letter has answered all your questions. If not, please get in touch with me and Iíll be happy to talk you through any additional information.

    You have the right to refer your complaint to the Financial Ombudsman Service, free of charge, but you must do so within six months of the date of this letter.

    If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances.
    For more information, the online version of their consumer leaflet can be found at the following address:
    www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm

    If youíd like me to send you a hard copy of this leaflet in the post please let me know.
    Weíre here to help
    If youíve any questions, please call me on 0800 260 0370.

    Yours sincerely
    Nathan Worton
    Customer Relations Manager
    Pension Service Complaints
    Although the above does not directly state an obligation to pay from the benefit date (maturity date), the implication is clear that the obligation exists.

    I'm relatively happy, the redress amount has increased from just under 7K to just under 8.5K (if taken as a cash free lump sum).

    I guess one could easily conclude that:-
    Our letter dated 21 January 2017 (reference PS/Aviva/alpha/claim) is a preliminary selection pack designed to help us to provide you with a relevant maturity quote.

    Once this is completed and returned, we send tailored quotations to demonstrate the actual benefits available. Iíve included a maturity quote which I hope will cover the points youíve raised.
    is an unnecessary delay and/or an obfuscation and/or a means of further gaining by reducing the cost of the annuities that they have to buy, due to their gathering personal information.
    Perhaps I should consider selling them my personal information (health status) say 50% of the reduction of the cost to be applied to increase the annuity.
    Last edited by M_j_t; 03-04-2017 at 11:10 PM.
    • towag
    • By towag 3rd Apr 17, 11:29 PM
    • 117 Posts
    • 32 Thanks
    towag
    I have now received confirmation that I will be paid from age 60, according to the value of the GMP as at age 60, increasing by 7.5% each year until the full GMP from age 65 is reached.

    I can now also say that the other issue re the pre 88 contributions not increasing from age 65 does affect me (although I do have post 88 contributions that will increase at 3% not that far of 50/50).

    I do believe that there might just be a smidgeon of a chance that contacting the Pensions Ombudsman had an influence. That is:

    • I complained via Aviva's Online Ignore System (officialy they call it it Online Complaints) on 14/02/2017 (15th here).
    • I heard nothing and phoned on 6/3/2017, was put through to "the department" after the operative found no evidence of the complaint having been handled. "the department" claimed no knowledge of an Online Complaints system and that "the department (not their department)" had no email. After a second call again acknowledging no knowledge of an Online Complaints system and that the other "the department" had no email. Managed to then get hold of the other "the department" and transferred me. I was given the non-existent email and re-sent the complaint (still 6/3/2017).
    • On 30/3/2017 after hearing nothing. I raised a complaint with the PensionsOmbudsman, the original complaints and an additional complaint regarding Aviva not fulfilling promises as per ()http://www.aviva.co.uk/existing-customers/complaints-contacts.html :-
    • The Ombudsman responds on 31/3/2017, requesting additional info (I get it on 1/4/2017).
    • I send further info on 1/4/2017 (effectively 3/4/2017 due to weekend).
    • 4/4/2017 I get email from Aviva in response to complaint of 15/2/2017, dated 3/4/2017.

    Although the above does not directly state an obligation to pay from the benefit date (maturity date), the implication is clear that the obligation exists.

    I'm relatively happy, the redress amount has increased from just under 7K to just under 8.5K (if taken as a cash free lump sum).

    I guess one could easily conclude that:-
    is an unnecessary delay and/or an obfuscation and/or a means of further gaining by reducing the cost of the annuities that they have to buy, due to their gathering personal information.
    Perhaps I should consider selling them my personal information (health status) say 50% of the reduction of the cost to be applied to increase the annuity.
    Originally posted by M_j_t

    I guess that anyone could really conclude anything if you really put your mind to it... Ho hum....
    • sandsy
    • By sandsy 10th May 17, 5:27 PM
    • 1,218 Posts
    • 715 Thanks
    sandsy
    Another POS decision, this one in Aviva's favour:

    https://www.pensions-ombudsman.org.uk/wp-content/uploads/PO-10208.pdf
    • M_j_t
    • By M_j_t 10th May 17, 10:55 PM
    • 30 Posts
    • 2 Thanks
    M_j_t
    It appears that the plan in this case was different to Ombudsmanís Determination (reference PO-2269) (the previous Determination)
    according to :-

    The wording of the policy conditions are different to those from the previous
    Determination. This is because the underlying product was originally sold by
    another company. Mr Nís policy is less ambiguous and as such it is reasonable to
    reach a different outcome than the Ombudsman did in the previous Determination.
    and more specifically

    Section 16 of the Buyout Plan Conditions sets out the NRD conditions. Section 16 (a)
    says ďthe related Normal Retirement Date does not imply a binding Pension DateĒ.
    Section 16(d) then goes on to say that ď[Aviva] reserves the right not to allow the
    Policyholder to choose a particular Pension Date if [Aviva] in its absolute discretion
    determines that the total value of the Retirement Benefit Values under such policies
    at that Pension Date would not be sufficient to ensure payment of the Guaranteed
    Minimum Pensions.Ē
    • chrisuk1
    • By chrisuk1 8th Jul 17, 12:32 PM
    • 10 Posts
    • 4 Thanks
    chrisuk1
    Today I received the back payment part of my pension to my 60th birthday. I have not yet received a breakdown of this payment so I do not know how much tax was taken. I am a not a tax payer and so I need to claim the tax back. Hopefully Aviva will post the information to me soon. If not ANOTHER phone call will have to be made!! Obviously I am very happy to get this money, but I am furious with Aviva for the stress they have put me through for the last 4 years!!

    I will never ever take out any sort of insurance policy with Aviva again! And I have warned all my friends and family about them!!
    Originally posted by chrisuk1
    Well after a long battle with the HMRC who appeared to have trouble understanding that the lump sum from Aviva was back-dated income to November 2013, I have finally received my tax rebate. At one stage they sent me a tax demand for £1200, this was in addition to the £2000 that Aviva had already deducted in income tax!!
    • DMcC94
    • By DMcC94 10th Jul 17, 9:11 AM
    • 3 Posts
    • 2 Thanks
    DMcC94
    I have asked this question before but so far I have not had any feedback.
    Has anybody coming up to their Benefit date on their policy (for me now 11 months away) been advised by Aviva that their payment will indeed start "on time" or is it the fact that policyholders are still going past their Benefit date with no attempt by Aviva to start payments (ie still trying to fob people off with the age 65 delay) and then still having to battle Aviva retrospectively to get their pensions started ?
    • Ian Macfrugall
    • By Ian Macfrugall 26th Sep 17, 11:12 PM
    • 3 Posts
    • 0 Thanks
    Ian Macfrugall
    Hi Towag I have read many of your posts and have now registered with the forum to be able to ask you a question if I may. Aviva wrote to me recently in advance of my 65 th birthday in November to tell me the value of my section 32 policy and a higher figure for transfer value. They talked about options and included a very detailed questionnaire which I had to complete before they would send me a quotation. Cutting to the chase I phoned them up and told them they were responsible for providing me with a guaranteed pension and I was not interested in any other option. This was conceded but they are now saying that as my funds are all pre 88 the pension they will pay will not be increased annually despite the policy suggesting it will. The reason is that the value of the fund is not enough to cover the guaranteed pension let alone the indexing. I seem to recall you had a similar problem which you were going to contest. Did you do so and did you have any success? Thanks.
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