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  • FIRST POST
    • MSE Luke
    • By MSE Luke 11th Mar 16, 5:59 PM
    • 246Posts
    • 57Thanks
    MSE Luke
    MSE News: Hotpoint tumble dryer help: 3 extra tricks to get you a refund
    • #1
    • 11th Mar 16, 5:59 PM
    MSE News: Hotpoint tumble dryer help: 3 extra tricks to get you a refund 11th Mar 16 at 5:59 PM
    Been waiting months for Hotpoint tumble dryer repair? Here's how to try for a refund...
    Read the full story:
    'Hotpoint tumble dryer help: 3 extra tricks to get you a refund'

    Click reply below to discuss. If you havenít already, join the forum to reply. If you arenít sure how it all works, read our New to Forum? Intro Guide.
    Last edited by MSE Luke; 15-03-2016 at 7:51 PM.
Page 30
    • i8toys
    • By i8toys 18th Apr 17, 6:10 PM
    • 3 Posts
    • 0 Thanks
    i8toys
    Sounds to me that it is possible that it it the socket that could be faulty rather than the plug on the appliance.

    Of course, without inspection it is impossible to say whether it is the socket or the appliance at fault.

    You are right to get it inspected, but you are wrong to assume at this stage that Hotpoint/Whirlpool are to blame.

    I wonder if the Hotpoint/Whirlpool engineer will charge for the callout if your socket is at fault?
    Originally posted by wealdroam
    You may be right, but then how come this has not happened to the previous driers (at least 4)?

    The Charing of the plug & socket clearly matches up.
    • Zandoni
    • By Zandoni 18th Apr 17, 6:24 PM
    • 2,673 Posts
    • 1,436 Thanks
    Zandoni
    You may be right, but then how come this has not happened to the previous driers (at least 4)?

    The Charing of the plug & socket clearly matches up.
    Originally posted by i8toys
    Tumble dyers use a lot of power and a poor connection in the socket will easily cause arcing. This poor connection can be in the plug, the socket or a poor fit between the two.

    If it's the mounded plug that's at fault then it's down to Hotpoint, if it's the socket then it's your problem unfortunately.

    An appliance plugged into a socket for years can cause a loose connection when removed.
    • i8toys
    • By i8toys 18th Apr 17, 7:11 PM
    • 3 Posts
    • 0 Thanks
    i8toys
    Tumble dyers use a lot of power and a poor connection in the socket will easily cause arcing. This poor connection can be in the plug, the socket or a poor fit between the two.

    If it's the mounded plug that's at fault then it's down to Hotpoint, if it's the socket then it's your problem unfortunately.

    An appliance plugged into a socket for years can cause a loose connection when removed.
    Originally posted by Zandoni
    Thanks for your advice, but the socket is in an extension I had built 8 years ago. The electrics were installed by a professional. On the same twin plug socket is the washing machine without any problem, Charing or scorching of that side of the socket.

    That tends to get unplugged more as I have replaced the brushes in the washing machine 3 times now.

    I will know more after the technician has inspected it tomorrow. I will have to replace the plug socket anyway.
    • Zandoni
    • By Zandoni 20th Apr 17, 5:44 PM
    • 2,673 Posts
    • 1,436 Thanks
    Zandoni
    I got this emai from Which, I've signed.

    Our Whirlpool campaign is nearing a critical moment.

    Thanks to Which? supporters we've propelled the petition to 93,000 signatures. But we now need to reach 100,000 signatures before Parliament is dissolved for the General Election.

    If you have already signed the petition, thank you! We still need your help. Please forward this email to your friends and family and ask them to sign the Parliament petition.

    We only need 7,000 more people to sign before Monday - please help by sharing the petition today > https://petition.parliament.uk/petitions/169835/
    • Doodley Make Do
    • By Doodley Make Do 5th Jun 17, 3:23 PM
    • 2 Posts
    • 7 Thanks
    Doodley Make Do
    Thank you so much for this!!!
    I had a 7 year old Hotpoint Condenser Dryer (beginning to show its age) which was one of those affected by the risk of fire etc. Got a snotty letter from Hotpoint informing me they were aware I might have a faulty dryer and that I needed to register it to find out if it was a faulty one. They said I would not receive any more letters from them as I had already received 'countless ones before' telling me of the'small' risk and to contact them!! This was news to me as I had never received any such letters and only knew about the 'fault' from Martin's site!! Any way I went on line and registered my appliance and found it was a 'Faulty One' ! Thank s to Martin's Extra Tricks' I knew to to refuse a 'Modification' and went for a New Model instead paying £99 for a dryer worth £300 ! This was delivered in a week and old one taken away. Delivery chaps very polite and helpful making sure it was working properly etc. It is covered for 10yrs parts so I am very very happy!! Thank you to Martin and the Team xxxx
    • Zandoni
    • By Zandoni 5th Jun 17, 4:11 PM
    • 2,673 Posts
    • 1,436 Thanks
    Zandoni
    I had a 7 year old Hotpoint Condenser Dryer (beginning to show its age) which was one of those affected by the risk of fire etc. Got a snotty letter from Hotpoint informing me they were aware I might have a faulty dryer and that I needed to register it to find out if it was a faulty one. They said I would not receive any more letters from them as I had already received 'countless ones before' telling me of the'small' risk and to contact them!! This was news to me as I had never received any such letters and only knew about the 'fault' from Martin's site!! Any way I went on line and registered my appliance and found it was a 'Faulty One' ! Thank s to Martin's Extra Tricks' I knew to to refuse a 'Modification' and went for a New Model instead paying £99 for a dryer worth £300 ! This was delivered in a week and old one taken away. Delivery chaps very polite and helpful making sure it was working properly etc. It is covered for 10yrs parts so I am very very happy!! Thank you to Martin and the Team xxxx
    Originally posted by Doodley Make Do
    Pretty good deal for such an old machine. The 10 years parts guarantee is pretty worthless though as the labour is ridiculous.

    I've had loads of letters offering me the repair and I haven't even got a tumble dryer.
    • lincroft1710
    • By lincroft1710 5th Jun 17, 4:20 PM
    • 9,909 Posts
    • 7,977 Thanks
    lincroft1710
    Pretty good deal for such an old machine.
    Originally posted by Zandoni
    But not as good as the free replacement brand new machine some of us received last year.
    • f0xh0les
    • By f0xh0les 4th Sep 17, 10:39 AM
    • 1,035 Posts
    • 7,601 Thanks
    f0xh0les
    I have had my £99 replacement for 11 months.

    It has just broken down.

    Rang Hotpoint due to it being within the 12 month manufacturers guarantee and they tried to upsell me £4.99 a month insurance to 'reset' the 12 month warranty and that if the fault (user error on a tumble dryer!) turns out to be my fault (how bits can get into the workings or 'a fluff build up' is able to occur - I thought that was what the recall was supposed to prevent???) I will have to pay £120 call out charge and £59 if they fail to diagnose the fault. What is the point of the 12 month guarantee??? To add insult to injury, I have been given a day that the engineer will call, - to their credit it is in 2 days time - but they cannot block out school run times and can only say it will be between 7.15 am and 6pm.
    MFW May 16 £118,340
    October 17 - £109,495.00
    • Rarecinders
    • By Rarecinders 29th Oct 17, 7:54 PM
    • 1 Posts
    • 0 Thanks
    Rarecinders
    I brought the £99 condenser feb 17 modal number TDWSF83BEPUK, after replacing my faulty tumble dryer which was 7 years old and on its last legs. At the time I was over the moon and quite happy to pay the £99. Now 8 months in I am now demanding they come and replace for another new modal because I have had 3 faults in the last 3 months! I have now got a faulty plug socket when there wasn’t anything wrong with plug socket before, I have new house. First two faults before faulty plug socket found machine shut off and wouldn’t turn on. Now getting fault code F04 and F06. Not happy when it’s on,y been a few months.
    • KeithP
    • By KeithP 29th Oct 17, 8:39 PM
    • 4,468 Posts
    • 2,791 Thanks
    KeithP
    I brought the £99 condenser feb 17 modal number TDWSF83BEPUK, after replacing my faulty tumble dryer which was 7 years old and on its last legs. At the time I was over the moon and quite happy to pay the £99. Now 8 months in I am now demanding they come and replace for another new modal because I have had 3 faults in the last 3 months! I have now got a faulty plug socket when there wasn’t anything wrong with plug socket before, I have new house. First two faults before faulty plug socket found machine shut off and wouldn’t turn on. Now getting fault code F04 and F06. Not happy when it’s on,y been a few months.
    Originally posted by Rarecinders
    I believe it is unlikely that the appliance caused the 'faulty plug socket'.

    I would suggest that you get your 'faulty plug socket' fixed or replaced before reporting your appliance fault.

    If an engineer gets sent out and determines that the issue is due to the 'faulty plug socket', you will be charged for his visit.
    .
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