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  • FIRST POST
    • amstel2
    • By amstel2 2nd Mar 16, 5:28 PM
    • 203Posts
    • 29Thanks
    amstel2
    Intermittent crackle on phone line
    • #1
    • 2nd Mar 16, 5:28 PM
    Intermittent crackle on phone line 2nd Mar 16 at 5:28 PM
    Hello

    I have an intermittent crackle/hissing sound on my phone line.

    I first had this about 18 months ago that time I lost B/band as well. My ISP was & still is Sky (I have my phone service with a different provider). Therefore as I had lost B/band I contacted Sky they advised me to do all the usual stuff e.g. disconnecting splitters, phone lines, checking master socket etc. nothing helped.
    Sky contacted BT Open Reach who sent out a rather clueless engineer who replaced the master socket (didn’t help). The engineer said the problem was in the junction box in the street. Following day another engineer worked on that & that solved the prob for a while.

    However, the last few weeks the prob has returned intermittently. I have two corded phones one in the hall where the phone line comes in & one in the living room where the b/band router is. When I use the phone in the hall it always crackles & the b/band connection is lost until I put the phone down & it comes back a few minutes later. If I use the other phone the crackling is intermittent & the b/band is un-affected as is when no phones are used. Also do I report it this time to Sky or my phone service provider? Also this time I cannot test the line at the master socket as I can’t get the cover off. As the incompetent engineer blunted one of the tiny screws in the cover.

    Anyone have any ideas what to do next?

    Also am I right in thinking the only way to get away from any BT Open Reach involvement is to get Virgin Cable. I live in one of their areas.

    Thanks
Page 1
    • JJ Egan
    • By JJ Egan 2nd Mar 16, 6:13 PM
    • 8,826 Posts
    • 3,566 Thanks
    JJ Egan
    • #2
    • 2nd Mar 16, 6:13 PM
    • #2
    • 2nd Mar 16, 6:13 PM
    If its the phone complain to your phone line provider .Be aware that they will charge for a BT OR callout if its your side of the master socket .

    Yes BT OR line or VM Line .
    • bod1467
    • By bod1467 2nd Mar 16, 8:03 PM
    • 14,806 Posts
    • 13,448 Thanks
    bod1467
    • #3
    • 2nd Mar 16, 8:03 PM
    • #3
    • 2nd Mar 16, 8:03 PM
    Get a basic, corded, analogue phone (very cheap from the likes of Argos). Remove the faceplate from the master phone socket and plug the phone directly into the master socket behind it. (Assuming you have this type of setup).

    Dial 17070 and select option 2 (quiet line test), and listen ... do you hear crackle/noise? If yes then report it to your landline provider as a PHONE fault - do not mention broadband at all.
    • Oblivion
    • By Oblivion 2nd Mar 16, 8:49 PM
    • 19,128 Posts
    • 58,089 Thanks
    Oblivion
    • #4
    • 2nd Mar 16, 8:49 PM
    • #4
    • 2nd Mar 16, 8:49 PM
    Way back when I had a similar problem it was an ADSL filter that had broken down.
    ... Dave
    Happily retired and enjoying my 10th year of leisure

    I am cleverly disguised as a responsible adult.

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    • kwikbreaks
    • By kwikbreaks 2nd Mar 16, 10:21 PM
    • 8,298 Posts
    • 4,103 Thanks
    kwikbreaks
    • #5
    • 2nd Mar 16, 10:21 PM
    • #5
    • 2nd Mar 16, 10:21 PM
    There's a difference between a crackle and a hiss. Try connecting a filter and phone into the inner socket and testing as above. Any noise?

    Connect up your router next and try again. Any noise? If so try a different filter. Any noise?

    If you hear crackles with just the phone then certainly report the voice fault.

    If you only get a noise with the router running then it's going to be the same type of line fault that was posted about here a day or so back. By all means try the voice fault report but voice only engineers probably won't have the experience or kit to pinpoint where the dodgy joint is. OTOH you may strike lucky.
    • amstel2
    • By amstel2 3rd Mar 16, 11:37 AM
    • 203 Posts
    • 29 Thanks
    amstel2
    • #6
    • 3rd Mar 16, 11:37 AM
    • #6
    • 3rd Mar 16, 11:37 AM
    Trouble is i can't get the faceplate off the master socket because one of the tiny screws has blunted.
    • AndyPix
    • By AndyPix 3rd Mar 16, 11:42 AM
    • 1,535 Posts
    • 854 Thanks
    AndyPix
    • #7
    • 3rd Mar 16, 11:42 AM
    • #7
    • 3rd Mar 16, 11:42 AM
    Trouble is i can't get the faceplate off the master socket because one of the tiny screws has blunted.
    Originally posted by amstel2

    If that's the case then I would have the openreach engineer back like a shot.


    I would really suspect a failed microfilter here and if that's not the case then its definitely a line fault.
    When you ring BT back, make a massive fuss that you are unable to perform any of their tests due to the broken manner in which their engineer has left your socket.
    Running with scissors since 1978
    • kwikbreaks
    • By kwikbreaks 3rd Mar 16, 12:21 PM
    • 8,298 Posts
    • 4,103 Thanks
    kwikbreaks
    • #8
    • 3rd Mar 16, 12:21 PM
    • #8
    • 3rd Mar 16, 12:21 PM
    Do you have any phone extensions wired off the master socket? If not then taking the faceplate off isn't all that important. Just do the tests anyway.

    If there is noise only with the router running then it will either be the filter or a line fault and swapping out the filter should help you decide which.

    If there is noise regardless then it has to be a line fault as there is only any ADSL signal sent from the exchange if there is a working router connected.

    Line faults revealed by ADSL tend to be a hiss rather than a crackle.
    • agrinnall
    • By agrinnall 3rd Mar 16, 1:24 PM
    • 15,605 Posts
    • 11,319 Thanks
    agrinnall
    • #9
    • 3rd Mar 16, 1:24 PM
    • #9
    • 3rd Mar 16, 1:24 PM
    Given that it was temporarily fixed by work done external to the premises my 5p bet would be on it being a dodgy joint somewhere. If the fix was done before the winter then it could easily be water ingress causing it.
    • amstel2
    • By amstel2 6th Oct 16, 5:11 PM
    • 203 Posts
    • 29 Thanks
    amstel2
    Hello

    Know it's been a while but i have neen trying to find out what is exactly causing the intermittent noise on the landline & I now thing it is my Router. When the Router is switched off the noise stops but comes back again intermittently again when it is turned back on. There is no effect on the broadband.

    Anyone any ideas. Also as my phone & broadband services are with different providers who would be responsible.

    Thanks
    • JJ Egan
    • By JJ Egan 6th Oct 16, 5:15 PM
    • 8,826 Posts
    • 3,566 Thanks
    JJ Egan
    I would start by removing all connections .
    Buying a new filter and use that to test each output point and connection .The router problem points to a defective filter in my book as the first step .

    Phone company if its a phone problem .
    ISP if its broadband .
    You may be the one responsible for the router dependant upon contract and age of the router .
    • kwikbreaks
    • By kwikbreaks 6th Oct 16, 5:21 PM
    • 8,298 Posts
    • 4,103 Thanks
    kwikbreaks
    It's certainly an ADSL fault and could be the filter but being intermittent I'd tend towards suspecting that it's going to be the line. Proving that and getting it fixed could be a nightmare.
    • amstel2
    • By amstel2 7th Oct 16, 4:51 PM
    • 203 Posts
    • 29 Thanks
    amstel2
    I am going to try a new filter & a new cheap phone & try that. The router is a few years old now i got it when my ISP was o2 they of course where taken over by Sky but Sky wouldn't give me a new router.

    I have upgraded my mobile phone package because of this so don't make many landline calls. However, when i do make or receive a landline call i turn the router off.

    I live in a Virgin Media area so in the future i intend to change to them so i can get rid of the BT/Open reach line.
    • kwikbreaks
    • By kwikbreaks 7th Oct 16, 10:09 PM
    • 8,298 Posts
    • 4,103 Thanks
    kwikbreaks
    I live in a Virgin Media area so in the future i intend to change to them so i can get rid of the BT/Open reach line.
    Originally posted by amstel2
    Sounds familiar - http://www.idontbelieveit.me.uk/when-to-give-up/

    Hope that works better for you that it did for me. I'm back on BT infrastructure now but as I was on VM for a couple of years or more and FTTC now I got a different line and only depend on it for the last leg anyway.

    Nil illegitium carborundum.
    • amstel2
    • By amstel2 10th Oct 16, 12:33 PM
    • 203 Posts
    • 29 Thanks
    amstel2
    Hello

    Is it worth buying the more expensive filters does it make a difference? If so can anyone recommend the best one.

    Thanks
    • amstel2
    • By amstel2 26th Oct 16, 11:36 AM
    • 203 Posts
    • 29 Thanks
    amstel2
    Was wondering, until I try a new phone & filters & since the crackle on the landline seems to subside when the Router is off. Is it ok when I am not using the internet to have the Router turned off or do you need it turned on all time for updates etc?

    Thanks
    • grumpycrab
    • By grumpycrab 26th Oct 16, 11:42 AM
    • 2,660 Posts
    • 1,155 Thanks
    grumpycrab
    Hello

    Is it worth buying the more expensive filters does it make a difference? If so can anyone recommend the best one.

    Thanks
    Originally posted by amstel2
    A replacement filter was suggested in March. Just try one; any one; you've probably got a spare in the router box.
    Hi, we’ve had to remove your signature because somebody complained that the information contained within it was too helpful.
    • Strider590
    • By Strider590 26th Oct 16, 11:56 AM
    • 10,438 Posts
    • 5,755 Thanks
    Strider590
    Also this time I cannot test the line at the master socket as I can’t get the cover off. As the incompetent engineer blunted one of the tiny screws in the cover.
    Originally posted by amstel2
    I think you'd be more p1ssed if the technician left a screw missing and the cover flapping about and he wouldn't be carrying spares, as they come as part of the master socket kit and they'll probably be an uncommon size like M3.5.

    In fact you more than likely damaged it yourself by using a philips screwdriver in a pozidriv screw head or vice-versa. I know very few people who understand the difference and most everyone has a philips screwdriver in their household tool kit.
    Having the last word isn't the same as being right.......

    "Never confuse education with intelligence"
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