Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • MSE Fraser
    • By MSE Fraser 22nd Feb 16, 10:23 AM
    • 30Posts
    • 4Thanks
    MSE Fraser
    Bristol Energy Reviews: Give your feedback
    • #1
    • 22nd Feb 16, 10:23 AM
    Bristol Energy Reviews: Give your feedback 22nd Feb 16 at 10:23 AM
    This is a feedback thread on energy supplier

    Bristol Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven’t already, join the forum to reply.
    Last edited by MSE Andrea; 07-09-2017 at 4:57 PM.
Page 3
    • Feral Moon
    • By Feral Moon 4th Mar 17, 7:10 PM
    • 2,705 Posts
    • 3,953 Thanks
    Feral Moon
    They will be the same as any other supplier that supports the Warm Home Discount scheme

    https://www.gov.uk/the-warm-home-discount-scheme/eligibility
    Originally posted by footyguy
    They only provide to pensioners.
    • footyguy
    • By footyguy 4th Mar 17, 7:44 PM
    • 3,815 Posts
    • 1,518 Thanks
    footyguy
    They only provide to pensioners.
    Originally posted by Feral Moon
    Indeed. Bristol Energy only supports the WHD scheme in favour of the core group as detailed in the link I provided.

    It does not provide WHD to any other group. As the brand new poster (who joined this site over 18 months ago, and didn't even hang around for a reply ) does not appear to qualify under the obligatory core group eligibility, then the poster may have difficulty obtaining WHD from any other supplier than their current one, as eligibilty under the broader group is decided entirely by the supplier

    To clarify, Bristol Energy is a voluntary supplier operating the WHD scheme, having less than 250,000 customers. As such it can only offer WHD to the Core Group.

    More details on the Core group and the broader group can be found here:
    https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/extra-help-energy-services/home-heating-support-schemes-and-advice

    If you don't qualify for either of these groups you should ask your supplier what other help may be available to you. They may provide other support outside of the scheme.
    Here is a link to the Bristol Energy website, with more details of how they operate the WHD scheme
    https://bristol-energy.co.uk/warm-home-discount
    Last edited by footyguy; 04-03-2017 at 7:57 PM.
    • mustardtree6
    • By mustardtree6 7th Mar 17, 6:56 PM
    • 32 Posts
    • 7 Thanks
    mustardtree6
    I have just switched from British Gas to Bristol Energy on the day they said it would. I was a bit nervous given all the previous postings but the switch went like clockwork. British Gas have issued me with a final bill, with the readings that I emailed Bristol Energy, 3 days before the switch. So far so good.
    • BabsG
    • By BabsG 21st Mar 17, 11:30 AM
    • 1 Posts
    • 0 Thanks
    BabsG
    After considerable research i have just switched (for the first time in my 68 yr life) to Bristol Energy. I phoned them with 'stupid' questions which they answered cheerfully and fully before I sent off my on line app.It took just over 3 mins of holding to get to talk to a call handler. If all goes to plan I will be paying less per month than I do now. Will keep you updated on my progress. BUT refused to be taken for an expensive ride by current and up till now 'lifelong' provider any more! So pensioners 'Get Switching'.
    • Noz901
    • By Noz901 26th Mar 17, 4:16 PM
    • 1 Posts
    • 0 Thanks
    Noz901
    Just switched
    Afternoon all, first time switcher here, I have reviewed the comments in these forums (very helpful) and decided to leave British Gas and sign up with Bristol Energy. Fingers crossed all goes well, the switch on the site was relatively straightforward, took about 5 - 10mins.
    • Noyem
    • By Noyem 28th Mar 17, 5:00 PM
    • 10 Posts
    • 0 Thanks
    Noyem
    Not a good service provider.
    Not a good experience. Got off badly with two conflicting start dates, they asked me for readings 5 days apart and then confused all involved with them. They blamed my previous supplier, which was odd when I only provided Bristol Energy readings. Mid contract they changed my Direct Debit without telling me beforehand, I had to change them back. They request your readings a week before the statement is generated and if you have replied early after their request they give you an estimated reading vastly inflated. After complaining of inaccurate monthly statements I was told to provide readings five days after being requested to do so. They auto reply to e-mail with the promise to reply in 7 working days but don't and when they do it is as if they have not fully read your initial correspondence. I think 7 day wait for a reply is too long anyway. Their renewal tariff offer came without an online discount of £12 per fuel, and later magically appeared. Some e-mails have never received a reply. They ask for you to review your payments, ignoring e-mails telling them to raise payments just a week previously. Just how they mess up something so seemingly easy is beyond me. They want to operate over the Interned but seem loathe to use it fully and, it seems, only send e-mails of instruction and not in reply to queries. It is as if they want little in writing. Not looking forward to the current switch procedure - but I never do!
    • Poc
    • By Poc 31st Mar 17, 7:33 AM
    • 153 Posts
    • 480 Thanks
    Poc
    Switched from British Gas and all had gone well. Moved to a 1 yr fixed dual fuel version 9 when the MSE deal with British Gas came to an end in January. Received my second bill yesterday and noticed version 11 would save me £20 p.a. As I'm not on a tie-in I phoned and moved to version 11!! Had a confirmation email that this had gone through.

    So far a happy customer.
    • GT60
    • By GT60 18th Apr 17, 12:40 PM
    • 1,835 Posts
    • 953 Thanks
    GT60
    I was going to switch to Avro until I read the reviews, I have now switched to Bristol energy from Gb energy
    time will tell
    Spending my time reading how to fix PC's,instead of looking at Facebook.
    • Magenta
    • By Magenta 19th Apr 17, 3:14 PM
    • 2,024 Posts
    • 5,723 Thanks
    Magenta
    Bristol Energy sends me an email every month around the same date asking for a meter reading. I am happy to do this, it only takes a couple of minutes, and then I know that I am being charged correctly.
    So far so good.
    Magenta
    • caeler
    • By caeler 22nd Apr 17, 4:11 PM
    • 1,946 Posts
    • 1,757 Thanks
    caeler
    I think they might be good but if there is anything not straight forward then I think they struggle. I've tried switching my gas supply 3 times now (been trying since 1 Feb 17) and it hasn't happened yet, communication has been poor and because they are only open 0900-1700 Mon-Fri it is quite challenging finding time to speak to them. They seem very ethical and community focused which is nice. Their CS reps seem nice and polite and their twitter response is very good.
    MFW | Debt Free since 2009 | NSD Fan | LC
    • lstar337
    • By lstar337 26th Apr 17, 9:51 AM
    • 3,254 Posts
    • 1,750 Thanks
    lstar337
    Just done a CEC comp and found Bristol energy at the top with the 'My Bristol Tariff 1 Year Fix Issue 4 Paperless Billing' tariff, however it doesn't show as an option when I go to the Bristol Energy page, only the more expensive 'My Local Tariff 1 Year Fix Issue 4 Paperless Billing' tariff.

    Anybody know why?
    • GT60
    • By GT60 26th Apr 17, 10:06 AM
    • 1,835 Posts
    • 953 Thanks
    GT60
    Maybe someone on CEC has got the figures wrong
    I have just switched to the Bristol Tariff 1 Year Fix Issue 12 Paperless billing
    have a check using the uswitch site also and see what their results are.
    Spending my time reading how to fix PC's,instead of looking at Facebook.
    • lstar337
    • By lstar337 26th Apr 17, 11:07 AM
    • 3,254 Posts
    • 1,750 Thanks
    lstar337
    Maybe someone on CEC has got the figures wrong
    I have just switched to the Bristol Tariff 1 Year Fix Issue 12 Paperless billing
    have a check using the uswitch site also and see what their results are.
    Originally posted by GT60
    Uswitch shows the same 'My Bristol Tariff 1 Year Fix Issue 4 Paperless Billing' tariff as CEC.

    Not available on the BE site though.
    • GT60
    • By GT60 26th Apr 17, 1:50 PM
    • 1,835 Posts
    • 953 Thanks
    GT60
    Ok then what I do is compare the Bristol Tariff 1 Year Fix Issue 4 Paperless Billing' with the other tariffs on BE site to see which is dam near
    takes time I know but well worth the effort IMO
    I always do a manual comparison just to confirm everything.
    If you want send me the costings for the Bristol Tariff 1 Year Fix Issue 4 Paperless Billing' and I will check against the other BE tariffs if you don't have the time.
    Spending my time reading how to fix PC's,instead of looking at Facebook.
    • lstar337
    • By lstar337 26th Apr 17, 2:21 PM
    • 3,254 Posts
    • 1,750 Thanks
    lstar337
    Ok then what I do is compare the Bristol Tariff 1 Year Fix Issue 4 Paperless Billing' with the other tariffs on BE site to see which is dam near
    takes time I know but well worth the effort IMO
    I always do a manual comparison just to confirm everything.
    If you want send me the costings for the Bristol Tariff 1 Year Fix Issue 4 Paperless Billing' and I will check against the other BE tariffs if you don't have the time.
    Originally posted by GT60
    I know what the details are, they are all listed on CEC and Uswitch.

    It just isn't possible to buy it. On the BE site it gives a list of tariffs I can switch to, and Bristol Tariff 1 Year Fix Issue 4 Paperless Billing' isn't in the list.
    • lstar337
    • By lstar337 26th Apr 17, 3:46 PM
    • 3,254 Posts
    • 1,750 Thanks
    lstar337
    Just got an email back from CEC, the 'Bristol Tariff 1 Year Fix Issue 4 Paperless Billing' tariff is only available in BS postcodes. Since I am in a BA postcode the tariff was being incorrectly displayed in my results list.

    They have now added a note to the tariff highlighting this condition, though I think it would be better if it were automatically filtered out of the results for non BS postcode users.

    Still, it clears up the confusion.
    • RugbyG
    • By RugbyG 9th May 17, 2:10 PM
    • 1 Posts
    • 0 Thanks
    RugbyG
    I have recently joined Bristol Energy on joint energy tariff & the switch was very simple. Phone call was an easy procedure probably taking 20 minutes, The whole process took about 4 weeks & was smooth as you like.
    I have just received the first email from them asking for monthly meter readings (important to do this) a link in email takes you straight to your account & where you input your readings.
    I will let you know if payments equal readings etc.
    • Suzy P
    • By Suzy P 22nd Jul 17, 3:50 PM
    • 7 Posts
    • 1 Thanks
    Suzy P
    Bristol Energy - weird
    The swap went smoothly but the bills are terrible! You would expect a payment received a week before the bill date would show on the bill - no, it doesn't! It is really difficult to keep track of the bill payments. Also, if you are a couple of days late submitting your reading (and I mean just a couple), they estimate the reading and don't adjust it. The next month, if your reading is lower than the previous estimate, they ignore it and estimate again. The customer service is terrible if you contact them by email - 5 weeks for a response, by which time, the next bill has been produced. Don't bother with them!
    • GT60
    • By GT60 22nd Jul 17, 9:49 PM
    • 1,835 Posts
    • 953 Thanks
    GT60
    I must say ive not had any trouble with Bristols C S and even got my DD reduce after it showed i was using less than they thought.
    Replies to my e mail on the billing within 24 hours and sorted out within 48 hours.
    Spending my time reading how to fix PC's,instead of looking at Facebook.
    • eDicky
    • By eDicky 31st Jul 17, 10:50 AM
    • 2,915 Posts
    • 1,281 Thanks
    eDicky
    Excellent service from billing advisor Matthew Hunt after a visiting meter reader entered an incorrect reading for my electricity, giving a sudden spike in consumption while I was actually away overseas, and a huge bill.

    Before I even got around to calling to query it, Matthew emailed asking me to send photos of the meter dials after my own readings flagged a discrepancy, then immediately rectified everything on receiving the photos.

    Not many service providers these days have such a proactive and efficient CS.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,414Posts Today

8,125Users online

Martin's Twitter