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  • FIRST POST
    • robber2
    • By robber2 17th Feb 16, 11:29 PM
    • 257Posts
    • 210Thanks
    robber2
    extraenergy. bunch of con artists and cowboys. DO NOT USE
    • #1
    • 17th Feb 16, 11:29 PM
    extraenergy. bunch of con artists and cowboys. DO NOT USE 17th Feb 16 at 11:29 PM
    At the end of my fixed rate deal I switched away from Extra energy to SSE. This was based purely on price, no issues with customer service (at the time). This was back at the begining of Dec 2015.

    Extra Energy now owe me over £300 to settle my account but refuse to respond to online communications and reply to emails with a bland 'we will get back to you as soon as possible' response which they then do not follow up on. Nothing on their website tells me how to go about claiming this money back.

    Even the evil big six, most of whom I have been with over the years have never treated me so badly.

    Any advice on how I get my money out of their sweaty grasp would be most appreciated.

    One to avoid at all costs.

    thanks
    Last edited by robber2; 18-02-2016 at 12:20 AM.
Page 1
    • Hasbeen
    • By Hasbeen 18th Feb 16, 1:50 AM
    • 891 Posts
    • 659 Thanks
    Hasbeen
    • #2
    • 18th Feb 16, 1:50 AM
    • #2
    • 18th Feb 16, 1:50 AM
    At the end of my fixed rate deal I switched away from Extra energy to SSE. This was based purely on price, no issues with customer service (at the time). This was back at the begining of Dec 2015.

    Extra Energy now owe me over £300 to settle my account but refuse to respond to online communications and reply to emails with a bland 'we will get back to you as soon as possible' response which they then do not follow up on. Nothing on their website tells me how to go about claiming this money back.

    Even the evil big six, most of whom I have been with over the years have never treated me so badly.

    Any advice on how I get my money out of their sweaty grasp would be most appreciated.

    One to avoid at all costs.

    thanks
    Originally posted by robber2
    Terms and conditions page 8 para G

    http://www.extraenergy.com/sites/default/files/PDF/Residential%20Terms%20and%20Conditions%2001.pdf
    • KnowWhen2FoldEm
    • By KnowWhen2FoldEm 4th Oct 17, 2:59 PM
    • 326 Posts
    • 81 Thanks
    KnowWhen2FoldEm
    • #3
    • 4th Oct 17, 2:59 PM
    • #3
    • 4th Oct 17, 2:59 PM
    AVOID, AVOID, AVOID!

    They raise direct debits at will, and without reference to actual consumption.
    Then they hang on to the overpayments for weeks or months, in my case until I twice had to formally complain and threaten them with the regulator.
    This may all be incompetence, but it looks suspiciously like an MO for building large, interest-earning cash balances at customers' expense.

    Your life is too valuable and too short to be worth any savings you may make here.

    AVOID, AVOID, AVOID!

    PS Should you foolishly ignore this advice, complain early, often and loudly. Always threaten to scale up your complaint to the regulator after the statutory period allowed for resolution. MAKE SURE THEY EXPLICITLY ACKNOWLEDGE YOUR COMPLAINT. The first time I complained, I realised they hadn't actually launched their formal procedure until I demanded it!
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