Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • keiranc1
    • By keiranc1 16th Feb 16, 4:10 PM
    • 2Posts
    • 0Thanks
    keiranc1
    HMRC tax rebate
    • #1
    • 16th Feb 16, 4:10 PM
    HMRC tax rebate 16th Feb 16 at 4:10 PM
    Hello!

    I have just come off the phone with the CAB to get some advice on my issue, and he said it was the first time he had ever heard of my situation, so I thought I might post in here to try and shed some light on the situation and also find out my rights in the process.

    I received a tax rebate to the value of £159.60 which they said they have made a, quote, "payable order to ONLINE TAX REBATSE LTD"
    Yes there is a typo, it was printed this way on the letter. (should read REBATES).
    So i thought nothing of it, and was slightly happier that I was actually getting something back for a change.
    The letter was a standard generic HMRC letter, all my NI number details and address are correct.
    I received a letter though from Online Tax Rebates Ltd, and they said that they have charged me a processing fee of £12.00 and VaT £2.00
    Charges based on 20% of gross tax refund £38.30 with a VAT element of £8.38 as well.
    In total I recived back £109.30 which is £50.30p LESS than they said I would receive for my rebate.

    NO I did not go online via a third party to claim my rebate
    there was no stipulation in the tax letter that there would be any charges.
    If there were going to be charges involved shouldn't they have to be at liberty to TELL the client?
    I am none to happy about the fact my hand has been forced to use this company, and I am a little annoyed they have used this company as a standard and not declared the charges.
    In short, I want my £50.30 back, and I would like the HMRC to actually inform their clients that this company charge for the services that I had no choice over.
Page 1
    • CLAPTON
    • By CLAPTON 16th Feb 16, 4:15 PM
    • 41,656 Posts
    • 30,685 Thanks
    CLAPTON
    • #2
    • 16th Feb 16, 4:15 PM
    • #2
    • 16th Feb 16, 4:15 PM
    Hello!

    I have just come off the phone with the CAB to get some advice on my issue, and he said it was the first time he had ever heard of my situation, so I thought I might post in here to try and shed some light on the situation and also find out my rights in the process.

    I received a tax rebate to the value of £159.60 which they said they have made a, quote, "payable order to ONLINE TAX REBATSE LTD"
    Yes there is a typo, it was printed this way on the letter. (should read REBATES).
    So i thought nothing of it, and was slightly happier that I was actually getting something back for a change.
    The letter was a standard generic HMRC letter, all my NI number details and address are correct.
    I received a letter though from Online Tax Rebates Ltd, and they said that they have charged me a processing fee of £12.00 and VaT £2.00
    Charges based on 20% of gross tax refund £38.30 with a VAT element of £8.38 as well.
    In total I recived back £109.30 which is £50.30p LESS than they said I would receive for my rebate.

    NO I did not go online via a third party to claim my rebate
    there was no stipulation in the tax letter that there would be any charges.
    If there were going to be charges involved shouldn't they have to be at liberty to TELL the client?
    I am none to happy about the fact my hand has been forced to use this company, and I am a little annoyed they have used this company as a standard and not declared the charges.
    In short, I want my £50.30 back, and I would like the HMRC to actually inform their clients that this company charge for the services that I had no choice over.
    Originally posted by keiranc1
    did you apply or contact HMRC is anyway for a rebate?

    what is the rebate for?
    • molerat
    • By molerat 16th Feb 16, 5:18 PM
    • 16,728 Posts
    • 10,965 Thanks
    molerat
    • #3
    • 16th Feb 16, 5:18 PM
    • #3
    • 16th Feb 16, 5:18 PM
    You have obviously signed up to this company at some time - trade union maybe ?
    www.helpforheroes.org.uk/donations.html
    • chrisbur
    • By chrisbur 16th Feb 16, 5:41 PM
    • 2,747 Posts
    • 1,488 Thanks
    chrisbur
    • #4
    • 16th Feb 16, 5:41 PM
    • #4
    • 16th Feb 16, 5:41 PM
    Have you ever used a tax rebate service in the past (Online tax rebates ltd use several other names to trade under eg Uniform tax rebate and Healthcare worker tax rebate) ?
    If so HMRC could have an instruction to pay your rebate to Online tax rebates which would only be cancelled if you instructed them to do so.
    Otherwise you need to contact HMRC to see under what authority they paid it to Online etc.
    • keiranc1
    • By keiranc1 17th Feb 16, 12:33 AM
    • 2 Posts
    • 0 Thanks
    keiranc1
    • #5
    • 17th Feb 16, 12:33 AM
    • #5
    • 17th Feb 16, 12:33 AM
    Thanks for the replies guys

    I have not instructed them for a rebate, they did it off their own back for the period of 6th april 2013 til 5 april 2014

    I do not claim Uniform credit, Although I could (because of work) but they want my last 3 years totals of tax paid, and I am unable to find this information, and havent given it to them.

    All the other times (twice) I have received a rebate I have never phoned or contacted them they have just given it to me via bank transfer with no charges, hence why I am writing this in a forum, as it strikes me as a bit strange and underhanded why they should charge me now with no notice, and also force my hand as to accepting said charges with absolutely no choice of an alternative option

    I have never been a part of any trade union
    Last edited by keiranc1; 17-02-2016 at 12:37 AM. Reason: quick amendment
    • Darksparkle
    • By Darksparkle 17th Feb 16, 6:46 AM
    • 4,424 Posts
    • 2,777 Thanks
    Darksparkle
    • #6
    • 17th Feb 16, 6:46 AM
    • #6
    • 17th Feb 16, 6:46 AM
    You'll need to find out where they got details of this third party.

    From what it sounds like though, you have been in touch with this third party re: the uniform issue even if you didn't complete the process. If you gave them authority at some stage to deal with your tax affairs then they will remain on the system until you remove them.

    HMRC don't charge you for issuing a tax rebate, the third party does. It's not for HMRC to advice you of any charges as they wouldn't be aware of what the charges are.
    Last edited by Darksparkle; 17-02-2016 at 6:51 AM.
    • laticsforlife
    • By laticsforlife 18th Feb 16, 8:42 AM
    • 1,136 Posts
    • 1,432 Thanks
    laticsforlife
    • #7
    • 18th Feb 16, 8:42 AM
    • #7
    • 18th Feb 16, 8:42 AM
    In order to authorise an Agent to act on your behalf you generally fill in a 64-8 form (or at least that's what it used to be called, it may have changed), which would have your signature on it, allowing them to tell HMRC that they are your Agent.


    If you did this (and from what you say it sounds unlikely), then of course this Company can charge a fee a bit like an accountant would, but whilst it's not necessarily a scam, they may have gotten you to sign up under false pretences.


    It's interesting that you don't even know exactly what the rebate is for, and it seems a lot for 1 year so it can't just be uniform cleaning.


    You need to bite the bullet and spend some time on the phone with HMRC top look into your record and clear up why they have this Company on your record and what changes have been made to your tax situation to create the rebate (and then get the Company removed immediately).


    Once you find out, I'd report back here as it might warn others of some slightly dodgy practices.
    I didn't do it, nobody saw me do it, you can't prove a thing!
    Quidco, £1,985
    Shopandscan, £2,300
    Tesco DTD, £2,700
    TopCashback,£1,392
    Thomson 261/04 Claim, £1,700
    • RBNOTTS
    • By RBNOTTS 9th Apr 16, 12:42 PM
    • 3 Posts
    • 0 Thanks
    RBNOTTS
    • #8
    • 9th Apr 16, 12:42 PM
    • #8
    • 9th Apr 16, 12:42 PM
    My Wife has the same letter and we feel a little mislead. The application came through the post and we where totally convinced it was from HRMC due to the format. My wife is a nurse and was informed by the letter she could claim previous years UNIFORM BENEFITS. My wife filled a form similar to this years ago and we received a refund from HMRC. A few concerns come to mind...

    1. How did this company know my wife was a NHS worker and post the claim form to our home address?.
    2. Why was there no option for an electronic transfer payment and a Charged £12 plus £2 VAT element.
    3. We where then informed a charge of £18.39 with a £5.06 VAT element was also taken from theGross Tax refund?? last years refund?.
    4. They also state under normal circumstances the rebate is paid by OTR Ltd in one cheque and we should not expect further cheques from them. Worrying this is because what are normal circumstances and also will we be charged for each previous year for the cheques? Will the other rebates for the remaining monies be paid through the Taxcode system??

    Very misleading this situation and someone is making millions out of Nurses and people who have Uniforms and other items to pay for to carry out their work.
    If we had been convinced it was not from the HMRC then we known we would have gone to HMRC direct.

    Anyone else on the forum been subjected then please post so we can see the scale of this??

    The company is ONLINE Tax rebates Ltd. based in Birmingham.
    • Cook_County
    • By Cook_County 9th Apr 16, 1:18 PM
    • 2,884 Posts
    • 2,067 Thanks
    Cook_County
    • #9
    • 9th Apr 16, 1:18 PM
    • #9
    • 9th Apr 16, 1:18 PM
    You are correct. There are several unqualified people working in tax. In future only select an agent with professional qualifications.
    • Dazed and confused
    • By Dazed and confused 9th Apr 16, 1:55 PM
    • 1,594 Posts
    • 681 Thanks
    Dazed and confused
    My Wife has the same letter and we feel a little mislead. The application came through the post and we where totally convinced it was from HRMC due to the format. My wife is a nurse and was informed by the letter she could claim previous years UNIFORM BENEFITS. My wife filled a form similar to this years ago and we received a refund from HMRC. A few concerns come to mind...

    1. How did this company know my wife was a NHS worker and post the claim form to our home address?.
    2. Why was there no option for an electronic transfer payment and a Charged £12 plus £2 VAT element.
    3. We where then informed a charge of £18.39 with a £5.06 VAT element was also taken from theGross Tax refund?? last years refund?.
    4. They also state under normal circumstances the rebate is paid by OTR Ltd in one cheque and we should not expect further cheques from them. Worrying this is because what are normal circumstances and also will we be charged for each previous year for the cheques? Will the other rebates for the remaining monies be paid through the Taxcode system??

    Very misleading this situation and someone is making millions out of Nurses and people who have Uniforms and other items to pay for to carry out their work.
    If we had been convinced it was not from the HMRC then we known we would have gone to HMRC direct.

    Anyone else on the forum been subjected then please post so we can see the scale of this??

    The company is ONLINE Tax rebates Ltd. based in Birmingham.
    Originally posted by RBNOTTS
    As you have already made a claim yourselves its not clear why you didn't just bin this as junk mail. Once an initial claim is made tax relief is normally given in the tax code each year so notjing more would be due by way of a lump sum. One exception for nurses might be professional subscriptions which can go up over time but the amounts involved are often small and not worth paying someone else to arrange if you can do it yourself. For example professional subscriptions in tje tax code of say 150 but actual amount paid in year was 160 so tax relief due on extra £10. For most this would be tax refund of £2 (10 x 20%) but as the PAYE system often leaves you with a small underpayment at the end of the year there might only be pennies actually due back.

    You can always sign up for the new personal tax account to check what is included in your wife's tax code and contact HMRC if this is out of date.
    • RBNOTTS
    • By RBNOTTS 11th Apr 16, 1:33 PM
    • 3 Posts
    • 0 Thanks
    RBNOTTS
    attn Martin please..
    Hello
    Just come off the phone with HMRC. They say it is not a scam entirely and not cricket ! Advice to any Tax payer from HMRC is never ever fill in any forms without contacting them first for an explanation on who sent the form and the cosequences.. We have been mugged like many thousands past and many more in the future unless Martin can get this in his show to help everyone....
    • molerat
    • By molerat 11th Apr 16, 2:30 PM
    • 16,728 Posts
    • 10,965 Thanks
    molerat
    I would be asking your wife's union a few questions. This is where they get the details of many professionals for a kick back !
    www.helpforheroes.org.uk/donations.html
    • RBNOTTS
    • By RBNOTTS 11th Apr 16, 2:39 PM
    • 3 Posts
    • 0 Thanks
    RBNOTTS
    Union reply.
    Hi there My wife is not in a Union just NMC for registration ? Thanks for your reply.
    • S Lawson
    • By S Lawson 25th Apr 17, 10:48 PM
    • 1 Posts
    • 0 Thanks
    S Lawson
    Online tax rebate Ltd
    I received a letter from these awful people today as well. I received an application form through the post and like others did not realise I was dealing with a third party. There was no mention on the application form that I would be charged for this either. HMRC issued payment of £46.65, from this Online Tax Rebates Ltd deducted £12 plus £2 VAT Cheque processing fee and £11.20 plus £3.87 VAT Charges based on 20% of gross tax refund. There was NO indication on the letter they sent me indicating they were a third party and that they would charge me, surely they shouldn't be allowed to do this???

    I'll be contacting HMRC tomorrow make sure this company cannot do ANYTHIING on my behalf again. Please make others aware of this so they don't get duped by this company
    • Lifesaver
    • By Lifesaver 22nd May 17, 11:35 AM
    • 267 Posts
    • 146 Thanks
    Lifesaver
    I received one of these letters this morning and almost filled it in.

    I got to the bit at the bottom which states ' I authorise Uniform Tax Rebate to receive on my behalf any amount due'.

    I googled the company and found this thread.

    This started off by being a Marriage Allowance Transfer- I married this year and my husband passed away a few weeks later. I've had so much paperwork to deal with that I didn't know if I was coming or going and initially thought it was just something else I needed to sort out.

    Thanks everyone, saved me more stress and worry!
    • dori2o
    • By dori2o 22nd May 17, 9:34 PM
    • 7,282 Posts
    • 12,162 Thanks
    dori2o
    I deal with hundreds of these every week.

    Please be aware that as part of the process of completing these forms, when you sign it you are not only agreeing to the companies terms and conditions, but in 99% of cases you will be signing a letter/deed of assignment.

    A letter/deed of assignment is a legally binding contract where one person lawfully assigns an item of value, in this case a tax refund but often seen in cases where debt is transferred from one company to another,. In basic terms it means that for the defined period shown on the claim form part/all of the tax refund due legally belongs to the company who the refund has been assigned to.

    The difference between an assignment and a simple nomination is that HMRC must issue a tax refund to an assignee if that tax year has been assigned to the company. With a simple nomination it is at HMRC's discretion as to whether the taxpayer or the nominee receives the payment. With a simple nomination the taxpayer remains the legal owner of the tax overpaid and can call HMRC to cancel it.

    With an assignment, it can only be cancelled if both parties agree. Therefore if you have assigned all tax refunds for the 13/14, 14/15, 15/16 tax years to one of these companies, then any refunds due for these years, now or in future (so long as the claim is made within 4 years of the end of the tax year in question) legally belong to that company, even if they have had nothing to do with the claim.

    You cannot simply phone up and ask/tell HMRC not to issue any tax refunds to an assignee. The only way to cancel an assignment for any tax year is by mutual consent between the taxpayer and the assignee. I have seen cases where some of these companies will freely agree to cancel the assignment, and others where these companies will charge a fee in order for them to agree to cancel. The highest I have seen asked for is £150 per year assigned.

    Some of the information in previous posts is incorrect.

    In order for a tax year to be assigned then the tax being refunded has to be deemed as paid, therefore an assignment is only valid for completed tax years. It is not possible to assign future tax years. As of today the earliest tax year that can be assigned is 2016/17.

    Assignments do not roll forwards. So for example if you assign all the tax years upto the 2016/17 tax year but dont send in another assignment then 2017/18 tax year will not automatically be assigned.

    Once a tax year has been assigned to one company it cannot be assigned again to another until the original assignment is cancelled and further new assignment is received.

    Assignments are only valid for 'in-date' years. This means that as with the ability to only ask for a review of the last 4 tax years, you only assign the last 4 tax years.

    Assignments received for years prior to the last 4 are invalid.

    There is nothing HMRC can do to stop an assignment. If HMRC were to repay the taxpayer in error where an assignment is in place for that year, HMRC would then have to repay the assignee immediately and then write to the taxpayer, apologising, and demanding repayment of the original refund.

    If this was to happen in Self Assessment (where the taxpayer can request a refund themselves online) then the over-repayment may also be subject to interest and other charges.

    OP you're not the first to be caught out and wont be the last. These companies pray on SOME peoples need and desperation for money.

    You see them on facebook, they send unsolicited letters, emails, texts, and unfortunately as one poster pointed out some unions promote them in exchange for a 'royalty'.

    It boils down to making sure you read the small print and if you are unsure check out the details on the internet, with HMRC, on forums like this etc etc.

    If you think your entitled to tax relief on these expenses or professional fees then you can always fill in HMRC's official form and even submit it online.
    To equate judgement and wisdom with occupation is at best . . . insulting.
    • angelmusic
    • By angelmusic 10th Jun 17, 2:41 PM
    • 1 Posts
    • 0 Thanks
    angelmusic
    Recent Letter
    Hi all, I received a letter this morning telling me I had a tax refund (nice). It then went on to say that this will be sent to The Tax Repayment Agency within 14 days. I telephoned HMRC and they explained to me that I had signed up to a tax repayment agency some time ago who acts on my behalf after taking their percentage. Does anyone know how long it takes for them to send it to me? Many thanks in advance
    • Dazed and confused
    • By Dazed and confused 10th Jun 17, 2:46 PM
    • 1,594 Posts
    • 681 Thanks
    Dazed and confused
    If the letter you've received is a P800 calculation then your accountant/agent should get the cheque in the next week or so but presumably they'll have to bank it, let the funds clear, calculate how much of it to keep () and then get round to sending you the pittance that's left!

    So all in all I'd guess you're looking at sometime in July.

    If you hadn't bothered with that firm your P800 letter would have included an invite for you to go onto your personal tax account and provide your bank details so the refund could be paid direct into your account and you'd have 100% of the money early next week probably
    • frugalmacdugal
    • By frugalmacdugal 10th Jun 17, 2:53 PM
    • 5,969 Posts
    • 5,153 Thanks
    frugalmacdugal
    Hi,

    sorry no idea how long it takes.

    If the percentage is anything like OP, then looks as though they will take a third.

    If your tax isn't complicated, do you need an agency?
    Y'all take care now.
    • Cook_County
    • By Cook_County 10th Jun 17, 9:19 PM
    • 2,884 Posts
    • 2,067 Thanks
    Cook_County
    It is quite untrue that HMRC can do nothing. HMRC can and must supervise for anti-money laundering purposes. HMRC can prosecute companies that pursue fraudulent refunds.


    HMRC can (via the UK Treasury) ask Parliament to change the law so that these dodgy companies are required to abide by PRCT guidelines.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

105Posts Today

3,048Users online

Martin's Twitter