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  • FIRST POST
    • Saviman
    • By Saviman 31st Jan 16, 3:26 PM
    • 2Posts
    • 0Thanks
    Saviman
    Energy Company
    • #1
    • 31st Jan 16, 3:26 PM
    Energy Company 31st Jan 16 at 3:26 PM
    I have used Utility Warehouse for electricity & gas since 2005. It was originally termed as Utility Warehouse Club and charged £1.50 for the privilege. That rose in cost and in 2015 I cancelled the charge. It transpires that this is an insurance for accident, illness and redundancy something I was never aware of.

    With a minimum of £18 per year over 10 years could be worth claiming back.

    Is this considered PPI miss selling and worth a letter?
Page 1
    • Nasqueron
    • By Nasqueron 1st Feb 16, 10:11 AM
    • 2,960 Posts
    • 1,601 Thanks
    Nasqueron
    • #2
    • 1st Feb 16, 10:11 AM
    • #2
    • 1st Feb 16, 10:11 AM
    It's not PPI but you can certainly complain about it, whether they accept your complaint is a different matter.

    Why do you feel it is wrong? Would it not have paid out or did you have alternative cover such as a work sick pay policy? How did you sign up for it (e.g. did you tick a box on a website to say you wanted it or did they call you after joining offering it?)

    Simply having the cover is not miss-sale and claiming you didn't know it offered this sort of protection is hearsay as they will almost certainly have proof that this information was provided to you.
    • Saviman
    • By Saviman 2nd Feb 16, 5:46 PM
    • 2 Posts
    • 0 Thanks
    Saviman
    • #3
    • 2nd Feb 16, 5:46 PM
    • #3
    • 2nd Feb 16, 5:46 PM
    From the reply to my query I will not proceed but thank you for your help.
    • Nasqueron
    • By Nasqueron 4th Feb 16, 10:11 AM
    • 2,960 Posts
    • 1,601 Thanks
    Nasqueron
    • #4
    • 4th Feb 16, 10:11 AM
    • #4
    • 4th Feb 16, 10:11 AM
    From the reply to my query I will not proceed but thank you for your help.
    Originally posted by Saviman
    Not saying you shouldn't complain, just that you should present a valid case - complaining about a product you don't want and feel was miss-sold was fine, just make sure it is done right i.e. not complaining about a product being PPI when it isn't
    • biscuit.lover
    • By biscuit.lover 16th Oct 16, 1:02 PM
    • 9 Posts
    • 1 Thanks
    biscuit.lover
    • #5
    • 16th Oct 16, 1:02 PM
    This is obviously happening to more than a few....
    • #5
    • 16th Oct 16, 1:02 PM
    Just to pick up on this topic, my sister has realised she has been unknowingly paying this "insurance" too.

    I suspect many people have had this taken from them in addition to their energy bills.

    I am going to look further into this as it is completely wrong imo.

    Has anyone done anything about this? I would appreciate any info.
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