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  • FIRST POST
    • Kantankrus Mare
    • By Kantankrus Mare 27th Jan 16, 8:59 AM
    • 4,636Posts
    • 10,031Thanks
    Kantankrus Mare
    Thoughts on Bounts (Get paid for walking)
    • #1
    • 27th Jan 16, 8:59 AM
    Thoughts on Bounts (Get paid for walking) 27th Jan 16 at 8:59 AM
    MoneySavingExpert Insert:

    We spoke directly to Bounts to get the lowdown. The full info's in the Bounts Dealshunters Blog.

    Back to Kantankrus Mare's original post...

    --------

    I've searched and can't find a thread apart from the referrals thread about bounts.

    For anyone that doesn't know.......its an app which you connect to a fitness tracker and rewards you with high street vouchers depending on how active you are.

    I have a fitbit arriving today and have the bounts app set up ready.

    Would be interested to see how others get on with this site and if its worth upgrading etc.

    For me......it will in theory be a good way of keeping me motivated having just got back to going to the gym regularly.

    Also getting my daily steps in should be relatively easy on a work day. I work in a small cafe/restaurant and am constantly walking for a seven/eight hour shift.

    Looking forward to hearing others feelings and experience with the app.
    Last edited by MSE Andrea; 28-01-2016 at 10:48 AM.
    Make £10 a day challenge Jan/£215.84/ Feb £146.45/ Mar £192.55/Apr £171.20/ May £156.40/june £95.55/ Jul £368.75
    Walk 2000 miles in 2017....1115.99 miles
Page 25
    • scribbling
    • By scribbling 29th Oct 16, 7:26 PM
    • 12 Posts
    • 2 Thanks
    scribbling
    Same as a previous poster. I asked for a refund on September 19th, and was told it would be provided within 7 to 10 days. Followed it up after two weeks after having heard nothing, was told it was with the refund team and my query was closed.

    I contacted them again last week, and was asked to provide my details again. I told them that I had already provided my details, and was told that it would take 30 days for the refund to arrive. I reminded them that it had already taken nearly 40, and they told me that it would take another 30 days from today. I replied saying that it was ridiculous to send me back to square one after such a long delay, and they haven't replied.

    I'm pretty disgusted with them to be honest. I'm sympathetic to the financial problems that a start up may face, but they have been rude and abrupt by email, and keep breaking promises and moving the goalposts. It's infuriating. The bad treatment annoys me more than the lost £15.
    Last edited by scribbling; 29-10-2016 at 7:29 PM.
    • 2357
    • By 2357 29th Oct 16, 9:01 PM
    • 24 Posts
    • 60 Thanks
    2357
    I've now filled in the online form to report them to trading standards.
    • 2357
    • By 2357 30th Oct 16, 8:43 AM
    • 24 Posts
    • 60 Thanks
    2357
    I hope the MSE investigation has some news for us soon.

    I found some info on the Action Fraud website about Ponzi schemes which sound a lot like the way that Bounts operated. (I'm not allowed to post it as a link due to being a new user.)

    I hope there is some sort of group legal action that can be taken.

    Have they not breached the Consumer Rights Act as well?
    • scribbling
    • By scribbling 30th Oct 16, 9:47 AM
    • 12 Posts
    • 2 Thanks
    scribbling
    I just find it hard to believe that there's no backlash for a company that has broken promises and provided an inferior product. They've now cancelled Premium and made all members the same, so those who have already paid for the year or three years ahead have had their money taken for nothing. They're also clearly not willing to provide refunds and are continuing to string along those who've asked for one.

    They probably started out with good intentions, but it's now a con.
    • Spot5Flowers
    • By Spot5Flowers 31st Oct 16, 3:16 PM
    • 47 Posts
    • 476 Thanks
    Spot5Flowers
    I'm really annoyed about this. I paid in July so have had less than 4 months of premium membership.
    Like many I never got a voucher, firstly because they changed the amount of points needed, but mainly because they were never in stock.
    I was emailing support but they said they wouldn't answer any further correspondence from me, which I find astonishingly unprofessional.
    I have paid money for a service which I am not getting. At the very least I should be entitled to a partial refund for the 8 months premium membership which they have taken from me.
    I don't know how they can justify this either morally or legally.

    By removing their facebook and twitter pages, it shows the complete and utter mess they are in.

    I'm watching their online reviews drop through the floor.
    I suppose I'm just pleased that I don't have a huge amount of points saved up like some people. I'm so sorry to all of you in that particular boat.
    • maxs
    • By maxs 2nd Nov 16, 2:27 PM
    • 1 Posts
    • 1 Thanks
    maxs
    (Sorry, I've signed up just for this thread as another disgruntled member - but knowing me I'll probably end up posting elsewhere eventually!)

    I also joined this after it being pushed by MSE - paid for premium back in April. I've never been able to claim a voucher (the system crashed on me a few times mid-purchase) and now have around 7k points sat there... I didn't get an email from Bounts about this (if I did, it's gone to spam and that was cleared yesterday - doh!).

    But most annoying of all, the MSE help page about the Bounts changes says of earlier refunds:
    "This was its previous refund offer that MSE pushed for before these recent changes were announced "
    Pushed for? If I look back at the last MSE email I seem to have kept, the tag line still says "Can you really get paid to walk". Unsurprisingly I didn't read that section (as I'm already with Bounts and previous emails pushing Bounts have said the same)... And yet:
    Can you really get paid to walk? We first covered this clever idea 9mths ago: Bounts, the free app that rewards you for steps. Now some love it, some loathe it. So we've a full update: Get paid to walk? Went premium & want refund? Go quick
    If MSE were already suggesting a refund, maybe that should've been mentioned in the headline rather than repeating the same one originally used and not really explaining the refund bit with even just a few more words.

    I'm a bit miffed I've lost out on my premium money for nothing (though guess the few times it's incentivised me is a plus point). I'm very miffed I can't get a refund for the outstanding premium period. But I'm probably currently mostly miffed that MSE have continued pushing this even when suggesting a refund.
    • Sindonindieguy
    • By Sindonindieguy 3rd Nov 16, 1:57 PM
    • 5 Posts
    • 1 Thanks
    Sindonindieguy
    I managed to get a refund from Apple for my membership - might be worth people who subscribed via the app store getting in touch
    • scribbling
    • By scribbling 4th Nov 16, 1:51 PM
    • 12 Posts
    • 2 Thanks
    scribbling
    Sadly the Apple refund only seems to work if it was a recent purchase, so it's no good for me having paid in spring, but seems fairly easy to reclaim for those who can benefit.
    • neilneilneil
    • By neilneilneil 19th Apr 17, 12:26 AM
    • 2 Posts
    • 1 Thanks
    neilneilneil
    i tool civil action against them in December over exactly what everyone on this forum has stated, changes to the scheme of earning retail vouchers after paying a premium membership which meant you earnt points quicker.

    They threw everything at me rather then give me £35 of retail vouchers, so i agree with the comments about John Stuarts approach to customers. the case was struck out of court they did not want the final hearing to take place. They created enough evidence to suggest i had no claim to make. However, although it did cost me money to bring the case and have a hearing, i was pleased with the legal bill they were claiming from me (which failed) as the costs they incurred were approx £10,000. I have the paperwork if people are interested in joining me on this crusade however perhaps we need a crowdfunding exercise to raise the funds for further action. It was suggested to me in court that trading standards is the way to get this looked at so there is an avenue to pursue
    Last edited by neilneilneil; 19-04-2017 at 12:29 AM. Reason: more info added
    • neilneilneil
    • By neilneilneil 19th Apr 17, 12:32 AM
    • 2 Posts
    • 1 Thanks
    neilneilneil
    did you get an outcome from trading standards?
    • Feral Moon
    • By Feral Moon 19th Apr 17, 8:29 AM
    • 2,606 Posts
    • 3,682 Thanks
    Feral Moon
    i tool civil action against them in December over exactly what everyone on this forum has stated, changes to the scheme of earning retail vouchers after paying a premium membership which meant you earnt points quicker.

    They threw everything at me rather then give me £35 of retail vouchers, so i agree with the comments about John Stuarts approach to customers. the case was struck out of court they did not want the final hearing to take place. They created enough evidence to suggest i had no claim to make. However, although it did cost me money to bring the case and have a hearing, i was pleased with the legal bill they were claiming from me (which failed) as the costs they incurred were approx £10,000. I have the paperwork if people are interested in joining me on this crusade however perhaps we need a crowdfunding exercise to raise the funds for further action. It was suggested to me in court that trading standards is the way to get this looked at so there is an avenue to pursue
    Originally posted by neilneilneil
    did you get an outcome from trading standards?
    Originally posted by neilneilneil
    Are you talking to yourself?
    • Kantankrus Mare
    • By Kantankrus Mare 19th Apr 17, 8:38 AM
    • 4,636 Posts
    • 10,031 Thanks
    Kantankrus Mare
    Did anyone read the email yesterday of how they are updating things and changing how you claim a voucher?

    I turned off when it said something about getting a voucher by using points and cash!!! ?????? The new procedure looked so complicated.

    Its a joke!!
    Make £10 a day challenge Jan/£215.84/ Feb £146.45/ Mar £192.55/Apr £171.20/ May £156.40/june £95.55/ Jul £368.75
    Walk 2000 miles in 2017....1115.99 miles
    • flyingflea
    • By flyingflea 19th Apr 17, 10:14 AM
    • 151 Posts
    • 110 Thanks
    flyingflea
    i tool civil action against them in December over exactly what everyone on this forum has stated, changes to the scheme of earning retail vouchers after paying a premium membership which meant you earnt points quicker.

    They threw everything at me rather then give me £35 of retail vouchers, so i agree with the comments about John Stuarts approach to customers. the case was struck out of court they did not want the final hearing to take place. They created enough evidence to suggest i had no claim to make. However, although it did cost me money to bring the case and have a hearing, i was pleased with the legal bill they were claiming from me (which failed) as the costs they incurred were approx £10,000. I have the paperwork if people are interested in joining me on this crusade however perhaps we need a crowdfunding exercise to raise the funds for further action. It was suggested to me in court that trading standards is the way to get this looked at so there is an avenue to pursue
    Originally posted by neilneilneil
    Good effort. I once brought to their attention that they had been hacked and rather than work with me to find out the root cause, he got very unprofessional and denied everything even though I had conclusive proof that they had been hacked!
    • run123
    • By run123 20th Apr 17, 8:27 PM
    • 1 Posts
    • 0 Thanks
    run123
    They seem to have zero customer service skills - most replies are very patronising informing members about "enjoying bounts" or standard cut and paste reply.

    They also have a habit of challenging any negative reviews on Trust Pilot
    Last edited by run123; 20-04-2017 at 8:30 PM. Reason: .
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