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  • FIRST POST
    • katejo
    • By katejo 19th Jan 16, 7:03 PM
    • 2,906Posts
    • 1,115Thanks
    katejo
    Problem with TSB contactless?
    • #1
    • 19th Jan 16, 7:03 PM
    Problem with TSB contactless? 19th Jan 16 at 7:03 PM
    I have only had the above card for about 6-8 months. The contactless feature started working intermittently and eventually failed. I requested a new card which arrived yesterday. I tried to use it today but again it failed. I will test it in another place first before contacting TSB again. I really wish that it was possible to talk to a real person instead of getting automated responses. Fortunately it isn't my main bank account so I have alternative cards.

    Has anyone else had the same problem please?
Page 7
    • Robisere
    • By Robisere 11th Oct 16, 6:00 PM
    • 1,393 Posts
    • 2,125 Thanks
    Robisere
    I don't understand this problem: had my TSB cl card since April and just had one blip. A visit to the atm cured that and I must have made dozens of purchases since.

    If this happened to me so regularly I would complain at the branch and online. I would threaten to switch. If enough people with these issues do that, they have to take notice.
    There may be more than one way to skin a cat.
    But the result is always inedible.

    • zerog
    • By zerog 11th Oct 16, 7:33 PM
    • 2,225 Posts
    • 751 Thanks
    zerog
    Never had a problem with my TSB cards, I mainly use them for TfL spending (until the 5% ends then back to Oyster) and once a month I top up an Oyster with £1 and then refund the Oyster in cash to reset the contactless usage count.

    Never had it ask for my PIN when I actually pay for something in a shop, except at Morrisons when I was buying £30 of amazon gift cards, but that was a problem with the card reader.
    • molerat
    • By molerat 12th Oct 16, 5:13 PM
    • 16,017 Posts
    • 10,183 Thanks
    molerat
    6 transactions over 4 days total £60 without PIN request.
    www.helpforheroes.org.uk/donations.html
    • Yorkshire Pud
    • By Yorkshire Pud 17th Oct 16, 5:16 PM
    • 729 Posts
    • 458 Thanks
    Yorkshire Pud
    Used card in shop Saturday contactless, same shop today rejected and to make it worse obstructive assistant refused to let me try my other TSB card saying it has to be the one I started with or it would take 30 seconds to reset, took 31 seconds to tell me that.

    As I approach the end of my contactless cashback period my odds of refusal seem to have taken a turn for the worse.

    Must be using some odd security algorithms at TSB that other banks can only dream of
    • teddysmum
    • By teddysmum 17th Oct 16, 7:20 PM
    • 7,146 Posts
    • 4,218 Thanks
    teddysmum
    Used card in shop Saturday contactless, same shop today rejected and to make it worse obstructive assistant refused to let me try my other TSB card saying it has to be the one I started with or it would take 30 seconds to reset, took 31 seconds to tell me that.

    As I approach the end of my contactless cashback period my odds of refusal seem to have taken a turn for the worse.

    Must be using some odd security algorithms at TSB that other banks can only dream of
    Originally posted by Yorkshire Pud


    I always carry my own card and one for our joint account, so if one asks for the PIN, the other is likely to be fine. Then the first card can be used for a very small purchase, to reset it.


    I've never been refused the option of changing card.
    • ScotinLondon
    • By ScotinLondon 25th Oct 16, 11:24 AM
    • 284 Posts
    • 3,192 Thanks
    ScotinLondon
    I've beginning to have problems with my TSB contactless - it started off by not being accepted at Aldi (when it used to in the past) and now having problems with Morrisions, again, didn't used to have a problem.

    I'm going to be giving TSB a call or via their online chat function to find out what is going on.

    It is annoying, as i am not getting my 5%!
    SIL
    NSD J17 15/31; F17 20/26; M 19/23; A 15/22
    GC J17 £119.36/£140; F17 £35.60/£140; M £76.65/£140; A £0/£140
    • teddysmum
    • By teddysmum 25th Oct 16, 5:06 PM
    • 7,146 Posts
    • 4,218 Thanks
    teddysmum
    I've beginning to have problems with my TSB contactless - it started off by not being accepted at Aldi (when it used to in the past) and now having problems with Morrisions, again, didn't used to have a problem.

    I'm going to be giving TSB a call or via their online chat function to find out what is going on.

    It is annoying, as i am not getting my 5%!
    SIL
    Originally posted by ScotinLondon


    Chip and pin cards sometimes don't work if the contact area is dirty, but in a recent newspaper article on contactless payment, it said that a way to disable contactless is to cut off a corner to break the circuit which runs round the edges. Is there any damage to the edges of your card ?


    Another interesting point in the article was that a contactless card kept in a leather purse/ bag or together with a second card, makes it less vulnerable to the usual technology that springs up to rob the system.
    • ScotinLondon
    • By ScotinLondon 25th Oct 16, 5:26 PM
    • 284 Posts
    • 3,192 Thanks
    ScotinLondon
    Chip and pin cards sometimes don't work if the contact area is dirty, but in a recent newspaper article on contactless payment, it said that a way to disable contactless is to cut off a corner to break the circuit which runs round the edges. Is there any damage to the edges of your card ?


    Another interesting point in the article was that a contactless card kept in a leather purse/ bag or together with a second card, makes it less vulnerable to the usual technology that springs up to rob the system.
    Originally posted by teddysmum
    No damage as far as i can see...Its always in my wallet and i then take it out when using it. It is funny, i used at Prets today and the contactless worked...I think that it is hit and miss.

    Will have to talk with TSB i think.
    Wierd is all i can say, don't have this problem with FD contactless.
    SIL
    NSD J17 15/31; F17 20/26; M 19/23; A 15/22
    GC J17 £119.36/£140; F17 £35.60/£140; M £76.65/£140; A £0/£140
    • Katiehound
    • By Katiehound 25th Oct 16, 8:49 PM
    • 3,427 Posts
    • 35,871 Thanks
    Katiehound
    My contactless cashback is drawing to a close- and my cards seem to be working better! How annoying is that???

    I have started withdrawing £10 from the ATM before trying the 3 or 4 transactions needed to reach the £100 and that seems to be working. (And if it doesn't work I shall either cancel the transaction ie if a gift card or put it on the TSB CC which is giving a very small cashback.)

    I have quite a clutch of Tesco gift cards now.......
    Being polite and pleasant doesn't cost anything!

    If you found my posting helpful please hit the "Thanks" button!
    Thank You
    • bxboards
    • By bxboards 2nd Nov 16, 9:03 AM
    • 1,172 Posts
    • 922 Thanks
    bxboards
    I'm still having problems with TSB being rejected for contactless then going to PIN, usually every 2nd or 3rd transaction goes to a PIN request and has done pretty consistently for over 15 months. I've reported this here a few times and have been keeping pretty close tabs on it.

    Its got even worse, and I've now had PIN requests for 3 out of the last 4 transactions!

    Saturday 29th October - Contactless failed in Screwfix so I put in my PIN
    Tuesday 1st October - Sucessful contactless transaction in Wilko
    Tuesday 1st October - Contactless failed in Screwfix, PIN request again
    Tuesday 1st October - Contactless failed in CoOp, PIN request again

    Can't wait for the 5% cashback offer to be over too be honest! The failures were all for under 3 quid, the sucessful one was for 7 quid.

    I've used Android Pay for some larger transactions, but paying with a phone is slower and more unwieldy, although that has probably saved me about 3 to 4 pounds in what would have been lost cashback.
    • Katiehound
    • By Katiehound 2nd Nov 16, 1:07 PM
    • 3,427 Posts
    • 35,871 Thanks
    Katiehound
    I'm still having problems with TSB being rejected for contactless then going to PIN, usually every 2nd or 3rd transaction goes to a PIN request and has done pretty consistently for over 15 months. I've reported this here a few times and have been keeping pretty close tabs on it.
    Originally posted by bxboards
    I am now using replacement cards! and they seem to be working better
    Being polite and pleasant doesn't cost anything!

    If you found my posting helpful please hit the "Thanks" button!
    Thank You
    • john1002
    • By john1002 2nd Nov 16, 1:25 PM
    • 799 Posts
    • 342 Thanks
    john1002
    Apple Pay is the way to go if you have access to it, only ever had one decline in 10 months and that was down to machine.

    John
    • teddysmum
    • By teddysmum 2nd Nov 16, 3:04 PM
    • 7,146 Posts
    • 4,218 Thanks
    teddysmum
    I am now using replacement cards! and they seem to be working better
    Originally posted by Katiehound
    W
    Were the others damaged in any way ? I ask because a recent article about the security of contactless payments said that you can disable contactless by cutting off a corner and so breaking the continuous circuit set around the edges.
    • ScotinLondon
    • By ScotinLondon 2nd Nov 16, 3:10 PM
    • 284 Posts
    • 3,192 Thanks
    ScotinLondon
    I did what another poster recommended - took some cash out and then my contactless worked...not sure why TSB have set theirs up that way, as i don't have a problem with using my FD contactless.

    SIL
    NSD J17 15/31; F17 20/26; M 19/23; A 15/22
    GC J17 £119.36/£140; F17 £35.60/£140; M £76.65/£140; A £0/£140
    • Katiehound
    • By Katiehound 3rd Nov 16, 10:58 PM
    • 3,427 Posts
    • 35,871 Thanks
    Katiehound
    W
    Were the others damaged in any way ? I ask because a recent article about the security of contactless payments said that you can disable contactless by cutting off a corner and so breaking the continuous circuit set around the edges.
    Originally posted by teddysmum
    No they weren't damaged at all. They just seemed to throw a wobbly when I tried to use them contactless! As I said only 2 more months of cashback and they are now working fine! (but both are replacements)

    At the start of the month I take out £10 at the ATM and then hopefully I can clock up the £100 spend before it demands chip & pin!
    Being polite and pleasant doesn't cost anything!

    If you found my posting helpful please hit the "Thanks" button!
    Thank You
    • Over62
    • By Over62 4th Nov 16, 10:38 AM
    • 31 Posts
    • 18 Thanks
    Over62
    We have three TSB contactless cards between us and oddly enough, they have been working perfectly for about 3 weeks now. Famous last words ...
    • teddysmum
    • By teddysmum 4th Nov 16, 12:07 PM
    • 7,146 Posts
    • 4,218 Thanks
    teddysmum
    When doing grocery shopping, so likely to be £30 or more (pay the extra in cash) I carry my sole account card and both our cards to the joint account.


    First to be tried is my sole account, but if that needs the PIN the chances are that one of the joint cards will be fine. ( I boobed last week though, as I used my joint card first with only £15 left to earn interest and left my sole card with lots to use. I'll be more careful from now on).
    • Yorkshire Pud
    • By Yorkshire Pud 5th Nov 16, 8:47 PM
    • 729 Posts
    • 458 Thanks
    Yorkshire Pud
    Yet another contactless refusal from TSB, really annoying.

    Whereas my Co-op card gets refused very occasionally TSB promote contactless cashback whilst setting their algorithms to reject on an above average number of occasions.

    One thing for sure. I won't be using TSB either contactless or at all after December.
    Last edited by Yorkshire Pud; 06-11-2016 at 11:04 AM.
    • psychological
    • By psychological 22nd Feb 17, 9:10 AM
    • 40 Posts
    • 24 Thanks
    psychological
    Thought I had the same issue but read this, just switched over to them and never used the PIN.

    Please note: if you have a brand new or replacement contactless card, you'll need to use your card with your PIN before the contactless function will work. This can either be an ATM transaction or purchasing an item in store. This is a security feature to make sure that no-one else has got hold of your card.

    Contactless payments symbol
    • teddysmum
    • By teddysmum 27th Feb 17, 6:17 PM
    • 7,146 Posts
    • 4,218 Thanks
    teddysmum
    We have had our TSB contactless cards since May 2016. (Two sole accounts and two cards for the joint).


    I misremembered the instruction that you have to make each card's first transaction using the PIN, as needing to reset the card by using a PIN at the time of an ATM request or later.


    I contacted the call centre, after some odd transactions and the lady told me that there is no need to reset (explained one of my questions) and that asking for PIN is random, not recorded by them and beyond their control.


    Since having the cards, there have been no requests for PIN (no matter what the value up to £30 or after a set number of transactions) and beyond the Tesco service station man having to reset the machine, my husband's has had no problems. He uses it up to 4 times a month for 3 lots of £30 worth of petrol and odd spends.


    However, in the last few weeks, I've had frequent requests to swipe or insert with PIN and I'm wondering if others have found the same, as it could be another way, besides cutting the interest rate and amount eligible for interest, of paying out less.


    Requests have affected all three of the cards I carry (my own two and husband's from the joint account.


    The first time, at Tesco (self service), I split a larger shop into two batches of over £20 and under £10. The machine processed the larger amount with no problem, but asked for the PIN on the smaller purchase (don't know whether I used the same )card). I tried another card and the sale went through.


    I returned to make a £1 purchase , in order to enter the PIN, but found it was not requested. (CS, as above, told me that reset is not needed).


    A few days later I did the same kind of split (at Tesco) and the first card asked for a PIN, but the two transactions worked with the other two cards. I went straight to Aldi and their machine asked on two cards, but accepted the third and on checking I found that the three purchases had each used a different card. (It was after this that I contacted CS,was given the info above and also told that if you try to do 5 transactions close together on the same card a PIN will be requested.)

    No problems at Tesco, on Sunday, but today, Poundstretcher's machine asked for PIN on all three, so I used my Co-op card as , at least I got 5p.
    Last edited by teddysmum; 27-02-2017 at 6:59 PM.
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