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  • FIRST POST
    • AlexMac
    • By AlexMac 30th Dec 15, 6:45 PM
    • 1,661Posts
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    AlexMac
    0 WOW
    Spain by Brittany Ferries or BA
    • #1
    • 30th Dec 15, 6:45 PM
    0 WOW
    Spain by Brittany Ferries or BA 30th Dec 15 at 6:45 PM
    See posts #487 and 490 at
    http://forums.moneysavingexpert.com/showthread.php?t=5224371&page=25
Page 1
    • AlexMac
    • By AlexMac 17th May 16, 11:04 AM
    • 1,661 Posts
    • 1,435 Thanks
    AlexMac
    • #2
    • 17th May 16, 11:04 AM
    • #2
    • 17th May 16, 11:04 AM
    Oops! Having praised Brittany Ferries to the heights for their budget hotel/ferry packages to Northern Spain (which can be cheaper than a ferry crossing booked alone - especially during their annual Dec-Jan early-booking discount window), I've just run foul of their recent problem that a broken propellor shaft has cancelled several of their scheduled 24 hour sailings to and from Santander...

    But having said that, and bearing in mind MSE's emphasis on the £bottom line, they've coped really well- Contacted us by phone and offered us a sailing out to France plus a free hotel night and a very fair refund based on the cheaper, shorter crossing plus costs of fuel and tolls for the drive thru France... And now that we are in Spain and the problem is persisting, sorting out an admittedly late return crossing from Bilbao, three days after our pLanned one...

    All very efficiently and quickly sorted; and I can think of worse things than an enforced four night extension to our holiday- so well done BF!

    Hasta luego from the Hotel del Oso in the beautiful Picos de Europa mountains.
    • BLUEWKD
    • By BLUEWKD 23rd May 16, 2:37 PM
    • 6,742 Posts
    • 96,530 Thanks
    BLUEWKD
    • #3
    • 23rd May 16, 2:37 PM
    • #3
    • 23rd May 16, 2:37 PM
    Oops! Having praised Brittany Ferries to the heights for their budget hotel/ferry packages to Northern Spain (which can be cheaper than a ferry crossing booked alone - especially during their annual Dec-Jan early-booking discount window), I've just run foul of their recent problem that a broken propellor shaft has cancelled several of their scheduled 24 hour sailings to and from Santander...

    But having said that, and bearing in mind MSE's emphasis on the £bottom line, they've coped really well- Contacted us by phone and offered us a sailing out to France plus a free hotel night and a very fair refund based on the cheaper, shorter crossing plus costs of fuel and tolls for the drive thru France... And now that we are in Spain and the problem is persisting, sorting out an admittedly late return crossing from Bilbao, three days after our pLanned one...

    All very efficiently and quickly sorted; and I can think of worse things than an enforced four night extension to our holiday- so well done BF!

    Hasta luego from the Hotel del Oso in the beautiful Picos de Europa mountains.
    Originally posted by AlexMac
    I've been trying to find out what compensation is supposed to be given for a cancelled crossing like with cancelled flights but cannot work out what it should be, all I can find is this legislation, http://www.thetravelmagazine.net/ferry-cancelled.html which doesn't say when you should get 25% or 50%. We had the crossing cancelled for the same reason and were given a new booking a week later and 25% refund via a voucher, but have had expenses staying another week more than the 25%. Travelling back via France was not an option due to medical reasons and the fact we had a dog. Has anyone received more than a 25% goodwill gesture from Brittany ferries?
    Be thankful for what you have because it could all be taken away tomorrow.


    • Moto2
    • By Moto2 24th May 16, 6:39 AM
    • 2,097 Posts
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    Moto2
    • #4
    • 24th May 16, 6:39 AM
    • #4
    • 24th May 16, 6:39 AM
    A couple of years ago we got a full refund plus a transfer onto the Le Havre sailing

    Is it not possible to claim on travel insurance?
    Change is inevitable, except from a vending machine.
    • knightstyle
    • By knightstyle 24th May 16, 10:40 AM
    • 4,026 Posts
    • 1,474 Thanks
    knightstyle
    • #5
    • 24th May 16, 10:40 AM
    • #5
    • 24th May 16, 10:40 AM
    Well I hope all this disruption in France is sorted out before the summer holiday season.
    Having lived in France it is easy to see that militant action gets results for the militants. Look back at the British lambs that were stopped, the British beef they refused to import to protect their struggling beef farmers, they still haven't paid that fine!
    Please everyone do not let all this put you off holidaying in France, it is a great place and if you get away from the holiday resorts very quiet and peaceful.
    If anyone wants a discount on BF send me a PM and I will help.
    • BLUEWKD
    • By BLUEWKD 24th May 16, 3:23 PM
    • 6,742 Posts
    • 96,530 Thanks
    BLUEWKD
    • #6
    • 24th May 16, 3:23 PM
    • #6
    • 24th May 16, 3:23 PM
    A couple of years ago we got a full refund plus a transfer onto the Le Havre sailing

    Is it not possible to claim on travel insurance?
    Originally posted by Moto2
    We didn't bother with travel insurance I didn't realise the rules for treatment abroad had changed or else I might have taken out insurance. A few yeas ago you used to be able to claim medical charges back from the NHS when having treatment in Europe now you can not claim if the people in the country you are treated in would have got it free not if you would have got it free in the UK.
    Be thankful for what you have because it could all be taken away tomorrow.


    • BLUEWKD
    • By BLUEWKD 24th May 16, 3:24 PM
    • 6,742 Posts
    • 96,530 Thanks
    BLUEWKD
    • #7
    • 24th May 16, 3:24 PM
    • #7
    • 24th May 16, 3:24 PM
    Well I hope all this disruption in France is sorted out before the summer holiday season.
    Having lived in France it is easy to see that militant action gets results for the militants. Look back at the British lambs that were stopped, the British beef they refused to import to protect their struggling beef farmers, they still haven't paid that fine!
    Please everyone do not let all this put you off holidaying in France, it is a great place and if you get away from the holiday resorts very quiet and peaceful.
    If anyone wants a discount on BF send me a PM and I will help.
    Originally posted by knightstyle
    Is it the 10% discount? I also have a code for that
    Be thankful for what you have because it could all be taken away tomorrow.


    • AlexMac
    • By AlexMac 30th May 16, 9:36 AM
    • 1,661 Posts
    • 1,435 Thanks
    AlexMac
    • #8
    • 30th May 16, 9:36 AM
    • #8
    • 30th May 16, 9:36 AM
    I've been trying to find out what compensation is supposed to be given ... all I can find is this legislation, http://www.thetravelmagazine.net/ferry-cancelled.html which doesn't say when you should get 25% or 50%. We ... were given a new booking a week later and 25% refund via a voucher, but have had expenses staying another week more than the 25%. Travelling back via France was not an option...Has anyone received more than a 25% goodwill gesture from Brittany ferries?
    Originally posted by BLUEWKD
    Thanks for that link. We had a holiday with hotels booked rather than crossing only, and while we got less than you in % terms, we still feel well-served. For our outbound trip, we got an extra free hotel night (due to taking up the BF offer of leaving a day early, at a few hours notice, to drive via France) plus £265 to cover fuel, mileage and tolls, and as the shorter ferry trip was a bit cheaper. As the ferry was still broke two weeks later, we decided not to drive home, but to extend our stay by another three days; this time BF asked us for the cost of the extra hotel nights but with adjustments, that was only £45 extra. They also threw in a couple of £50 vouchers off next year's hol (already pencilled in!). In other words we go about £350 towards our extra costs.

    BF suggested we claim on our insurance for the extras, but as they were so efficient in contacting us and re-scheduling, and as in effect, we got an 18 night holiday in classy hotels with crossings for about £800 for two, I won't argue with BF and might not bother claiming.

    As the article in the link says about new EU regs "...If the ferry is delayed or cancelled, compensation of 25% -50% of the ticket price will be awarded. This would have pleased passengers caught up in the Brittany Ferries strike but may have ruined the ferry operator financially...."

    and given that BF were in trouble a few years ago, I'd rather they were still around!
    • lushlady
    • By lushlady 17th Oct 16, 11:45 AM
    • 497 Posts
    • 1,372 Thanks
    lushlady
    • #9
    • 17th Oct 16, 11:45 AM
    • #9
    • 17th Oct 16, 11:45 AM
    Oops! Having praised Brittany Ferries to the heights for their budget hotel/ferry packages to Northern Spain (which can be cheaper than a ferry crossing booked alone - especially during their annual Dec-Jan early-booking discount window), I've just run foul of their recent problem that a broken propellor shaft has cancelled several of their scheduled 24 hour sailings to and from Santander...
    Originally posted by AlexMac
    Alex, any idea when the BF packages are up online and available especially their early-booking discount window for bookings for next year 2017?
    Last edited by lushlady; 17-10-2016 at 12:05 PM. Reason: dates
    • AlexMac
    • By AlexMac 20th Oct 16, 4:24 PM
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    AlexMac
    Hi, LL
    just seen your post (sorry; was in Spain on a short BF holiday; spending one of my two discount vouchers from last May's cancellation- yes really!)

    The honest reply is I don't know; it has varied a bit in recent years, but while I always thought it was Dec or Jan, I just looked at my May 2016 holiday files on the laptop (what a geek, eh?) to see that I booked and paid the £80 deposit on 13th Nov 2015.

    So last year it must have opened in November!

    I'd just keep checking their website; co-incidentally I was on this morning, checking dates for a planned 3-week jaunt next May and the booking page at
    http://www.brittany-ferries.co.uk/holiday-search/Spain/cantabria/hotels?c=Spain&t=&r=&k=&a=17%2F05%2F2017&got=3&d=2 &holidayselection-search=Search
    said "Our apartments, chalet camping and hotel holidays will be on sale early November. To keep up-to-date with our latest holiday offers and updates, please sign up to our mailing list or check back soon"...

    So I'd sign up but also keep checking online. Once you get the hang of their website it's really useful. As I've said elsewhere, we always upgrade to an outside 4-berth cabin on the crossing, even for two of us as that way you get a window and two low-level beds. It doesn't cost much more as part of a "holidays & breaks" package - unlike the £100 plus each way if booking as part of a ferry-only deal.

    Happy hols!
    • lushlady
    • By lushlady 20th Oct 16, 5:29 PM
    • 497 Posts
    • 1,372 Thanks
    lushlady
    Mucho gracias for your great reply. I'll subscribe to their emails and keep an eye out
    • Moto2
    • By Moto2 22nd Oct 16, 12:45 PM
    • 2,097 Posts
    • 1,821 Thanks
    Moto2
    Alex, any idea when the BF packages are up online and available especially their early-booking discount window for bookings for next year 2017?
    Originally posted by lushlady
    I've just had to add 2 extra passengers on a booking I have for next June.
    When I originally booked it, the cost per passenger was £276 (including a motorcycle), a 2 berth outside cabin was £100 out and £110 on the return.
    Now it's £322 each for the extra passengers and bikes, with the cabins staying the same.
    Our outward sailing is also now fully booked.

    So not sure I'd leave it too long if I needed a particular route on particular dates.
    Change is inevitable, except from a vending machine.
    • AlexMac
    • By AlexMac 29th Oct 16, 1:42 PM
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    AlexMac
    I've just had to add 2 extra passengers on a booking I have for next June.
    When I originally booked it, the cost per passenger was £276... Now it's £322 each for the extra passengers and bikes, with the cabins staying the same.
    Our outward sailing is also now fully booked. So not sure I'd leave it too long if I needed a particular route on particular dates.
    Originally posted by Moto2
    Just caught up with your response... Thanks for the warning!

    Yeah- I just priced up our intended crossing (mid May out, early June back) and while there is a lot of availability on the Spain trips, the price has crept up £50-odd since I looked over a month ago! Maybe the effect of the pound dropping against the euro as BF are a French Company?

    But I guess that if you have already booked for June 2017 you're booking either a "ferry-only" crossing, or one with casas/villas. The "ferry & holiday" option for 2017 hotels hasn't opened on their website yet?

    So while I s'pose there's no guarantee that they'll have an early booking discount on hotel packages, like in the past few years, I'm happy to wait a couple of weeks, as historically, adding a hotel gets you better package prices.

    But as I say, thanks for the tip; I hope you have good weather for the trip on the bikes; those roads through the Picos de Europa are amazing and they have "biker- friendly" lower-level crash barriers on the bends; unlike higher UK ones which just let you slide under them; not that you plan to come off, of course.
    • Moto2
    • By Moto2 29th Oct 16, 2:58 PM
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    Moto2
    Just the ferry for us, we'll probably book the first night's hotel in advance but after that it'll be wherever the weather and inclination take us, booking on the day
    Change is inevitable, except from a vending machine.
    • AlexMac
    • By AlexMac 13th Nov 16, 7:06 PM
    • 1,661 Posts
    • 1,435 Thanks
    AlexMac
    Brittany Ferries' 2017 discount on hotel-ferry holiday packages has opened- 20% off, but only til 29 Nov.

    In fact, as prices are up 20% on last year, you need the discount; allons-y! Vite, vite!
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