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  • FIRST POST
    • MSE Fraser
    • By MSE Fraser 26th Nov 15, 10:31 AM
    • 30Posts
    • 4Thanks
    MSE Fraser
    Add your feedback on energy supplier Avro Energy
    • #1
    • 26th Nov 15, 10:31 AM
    Add your feedback on energy supplier Avro Energy 26th Nov 15 at 10:31 AM
    This is a feedback thread on energy supplier

    Avro Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, watch our New to Forum? Intro Guide.
Page 3
    • Mr K
    • By Mr K 14th Dec 16, 9:15 AM
    • 1,088 Posts
    • 640 Thanks
    Mr K
    They do ....

    Just in mid switch ( but past 14 days) , and they have set my DD at £140, my bill with current supplier was only £95 / month for whole year, plus got a closing refund of £150 - so I already have a good picture of my usage

    Called AVRO, the finance dept refused to change, said call back in 3 months ....
    Originally posted by bob_a_builder
    You are in control of your DD, not AVRO. If you're not happy switch again immediately, as they have no exit charge, to a company that will set a more reasonable level.
    • Mr K
    • By Mr K 14th Dec 16, 9:18 AM
    • 1,088 Posts
    • 640 Thanks
    Mr K
    My guess is that the supplier is making sure that, with a Winter switch, you will not be building up a high level of debt. .
    Originally posted by Hengus
    Incorrect, their aim is to make as much profit as possible. No need to rack up hundreds of credit despite what they claim. There is a risk with smaller companies, you won't lose the money but there may be a delay in getting it back - ask GB Energy customers.
    • Hengus
    • By Hengus 14th Dec 16, 9:41 AM
    • 3,998 Posts
    • 2,249 Thanks
    Hengus
    Incorrect, their aim is to make as much profit as possible. No need to rack up hundreds of credit despite what they claim. There is a risk with smaller companies, you won't lose the money but there may be a delay in getting it back - ask GB Energy customers.
    Originally posted by Mr K
    Most people use 70% of their annual energy usage over the Winter months so I fail to see how, mathematically, the poster will have a huge credit balance in 3 months time given the proposed increase in DD payments is c.50%. What the poster won't have is a large debit balance. Energy suppliers pay for the energy that we receive in advance of supply so it isn't unreasonable that they look to manage their corporate debt. That said, I agree that some suppliers play the system.

    As far as GB was concerned (and yes I was a customer at the time of fail), I found their DD management to be pretty good. The company failed owing me about £75. A week before they failed, I received an e-mail from them lowering my monthly DD payment for the remaining 6 months of my contract. I calculated that they had got it spot on. Winter switches are more of a challenge for the smaller suppliers than the larger ones as there is no credit balance to offset higher usage.
    • Not So Naff
    • By Not So Naff 13th Jan 17, 11:39 AM
    • 25 Posts
    • 7 Thanks
    Not So Naff
    Cheap Energy Club - Suggested Change
    Unfortunately the information presented for my best money saving option is out of date.
    The proposed Tariff Name no longer exists.
    The saving is small and factoring in actual costs make this a non-starter.
    Reading the Feedback it seems that this may have started off on the right foot, but later reports are warning against joining.
    I will not be switching until some real savings can be made.

    Regards, NSN
    Regards,

    N S N
    • scar4me
    • By scar4me 16th Jan 17, 2:49 PM
    • 1 Posts
    • 1 Thanks
    scar4me
    6months in.....
    6months after switching I have to say I'm a happy customer.
    They are quick to resolve issues over the phone if you do have to call them.
    (I had an issue where they didn't take the given Gas meter reading from the previous company during the switch)

    They are pretty no-frills, as they don't constantly tell you to give readings etc.
    But tbh you should already know what to expect for your DD values based on your known usage.
    (I mean you have to know it to compare providers on here so it's not something users here should struggle with estimating.)
    They gave 1months notice prior to raising their charges.
    (easily enough time for me to asses other providers and find out that no one was cheaper still)

    The portal is simple, but has everything easily accessible.

    As long as you're not either OCD submitting readings every week, or lazy and leaving 6months between readings I'd recommend them.
    • GESSWOT
    • By GESSWOT 20th Jan 17, 3:38 PM
    • 1 Posts
    • 0 Thanks
    GESSWOT
    Avoid. Joined, all OK, previous supplier credited as expected very quickly, did not take further direct debit. Avro took dd in advance. Three months later Avro informed us of an approximate 16% increase, BUT, they informed us, you may keep your direct debit the same( there-bye owing them £13 + per month times 6 months or 12 months depending on their payment adjustment interval. NOT a good idea from a consumer aspect. Decided to move. New supplier, 25 December. Gave Avro and new supplier meter readings December 24. On January 6, Avro took dd £84. ( we did not cancel dd in case Avro said we did not pay dd and calculated final bill at a higher rate, as experienced previously with another supplier). We are now owed £158 as at January 20th 2017, 27 days after the contract ended part of which was £84, taken from our account 12 days after the contract closed. Beware and avoid.
    • cranford
    • By cranford 21st Jan 17, 9:03 AM
    • 62 Posts
    • 27 Thanks
    cranford
    !0 months with Arvo so far and no problems at all. Regular accurate monthly billing. They do tell you the first DD is taken in advance and it seems if you are on a variable tariff they give you a choice to pay increases right away when the price goes up, do other companies do this?
    And as the poster has found there are no penalties when you leave.
    I have no complaints.
    • Chantal987
    • By Chantal987 1st Mar 17, 4:32 PM
    • 2 Posts
    • 0 Thanks
    Chantal987
    Got to say I joined up to Avro sometime last year and so far so good, Im saving money each month. With so much competition out there if I got too many problems from them I would switch as quickly as I could.
    • bellmal
    • By bellmal 6th Mar 17, 11:27 AM
    • 2 Posts
    • 1 Thanks
    bellmal
    Can' get away quick enough!
    Joined them in September 2016 but due to rising prices there are cheaper companies out there.
    Had no problem with them until my switch started today and they have put a letter of objection on the account to stop the switch. When I called they said I was £13 in debit to them on an estimated metre reading from December. It is now March and I have made more payments since
    I pay a monthly fixed Direct Debit that will use slightly more in the winter than the summer as it is based on a years usage.
    This has effectively stopped my switch from them in its tracks and I don't have a switching date and so cannot give a final metre reading and get a final bill. Most companies could use this ploy to stop you switching away from them.
    I have now worked out that they owe me money due to their inflated estimated readings. All time and effort wasted in sorting out a non-existent problem. No compensation forthcoming and so in 8 weeks time I will be complaining to the Energy Ombudsman about them!
    Direct Debit stopped. Metre reading given and switch as far as I am concerned is today.
    A very angry Avro customer.
    • davenewton11
    • By davenewton11 20th Mar 17, 6:15 PM
    • 1 Posts
    • 0 Thanks
    davenewton11
    Avro not able to access smart meters
    Having recently switched from Ovo Energy due to the better tariff offered by Avro I was surprised to find that Avro aren't able to access the smart meters installed at my property by Ovo late last year. This means that I have to resort to manual readings and the in-house monitor supplied by Ovo is useless. I had ( perhaps naively ) assumed that smart meters would be compatible between all suppliers but apparently this isn't the case. Strange that with the Energy companies being encouraged to promote smart meter technology there is this obvious flaw in the system.
    • vincit veritas
    • By vincit veritas 22nd Mar 17, 8:14 PM
    • 28 Posts
    • 7 Thanks
    vincit veritas
    Just coming up to the end of my first year fix with Avro at the end of next month, and they sent me an email reminder. I thought I would switch to their current best fix now, although it would mean losing a month's benefit of my existing cheaper tariff. To my pleasant surprise, they will instead perform the switch at the end of next month, so I continue to benefit from my current tariff for the whole year. Also, my emails were promptly answered by "a real person": I am pleased with the prices and service I have received thus far from Avro Energy.
    • katejo
    • By katejo 23rd Mar 17, 3:59 PM
    • 2,964 Posts
    • 1,133 Thanks
    katejo
    Having recently switched from Ovo Energy due to the better tariff offered by Avro I was surprised to find that Avro aren't able to access the smart meters installed at my property by Ovo late last year. This means that I have to resort to manual readings and the in-house monitor supplied by Ovo is useless. I had ( perhaps naively ) assumed that smart meters would be compatible between all suppliers but apparently this isn't the case. Strange that with the Energy companies being encouraged to promote smart meter technology there is this obvious flaw in the system.
    Originally posted by davenewton11
    I almost switched to Ovo during 2016 but cancelled it on hearing that they were pushing Smart meters. I didn't want one for precisely the reasons which you have given above.
    • arjar
    • By arjar 26th Mar 17, 12:33 AM
    • 53 Posts
    • 20 Thanks
    arjar
    Currently in dispute with Avro. Moved to them in Sept. last year. Noticed in January that they hadn't taken any payments and emailed them. Later that day, without communication, they took a monthly payment much larger than that originally agreed. They then proposed even larger monthly payments, adding up to much more than the original yearly total, again without explanation. I stopped that and raised a formal complaint, but have had no further response. I suspect this will end up with the regulator. So having forgotten to initiate the Direct Debit mandate they then wanted total payment much higher than the original offer, without explanation. Not good.

    Update in mid August. Zero communication from Avro, so went to Ofgem, who eventually agreed service had been inadequate and awarded a compensation payment and other remedial actions which Avro were supposed to implement within 28 days. Avro did nothing (again) so Ofgem are are now taking further action. Based on my experience, Avro are serially incompetent, incommunicative and unhelpful. Avoid.
    Last edited by arjar; 15-08-2017 at 6:54 PM. Reason: Update
    • AbbieCadabra
    • By AbbieCadabra 11th Apr 17, 8:02 AM
    • 1,567 Posts
    • 940 Thanks
    AbbieCadabra
    started the switch from flow energy (very happy with them but just not competitive pricewise now), expected to complete 10.05.17. confirmation emails of account details/welcome info received straight away.

    just one thing to be aware of, when completing form online for switch, bank account name field refuses to accept '&'. it will prevent the form from being completed with an error message of "minimum of 3 characters required"(sic). bit odd & frustrating until i'd sussed what was causing the error.
    • ScoobyZ
    • By ScoobyZ 12th Apr 17, 10:11 PM
    • 362 Posts
    • 113 Thanks
    ScoobyZ
    started the switch from flow energy (very happy with them but just not competitive pricewise now), expected to complete 10.05.17. confirmation emails of account details/welcome info received straight away.

    just one thing to be aware of, when completing form online for switch, bank account name field refuses to accept '&'. it will prevent the form from being completed with an error message of "minimum of 3 characters required"(sic). bit odd & frustrating until i'd sussed what was causing the error.
    Originally posted by AbbieCadabra
    Same here. Moving from flow(connect 6)

    Switched so dd comes out on the 1st May expect to be over by the 10th may.
    • crofty1954
    • By crofty1954 13th Apr 17, 9:28 AM
    • 1 Posts
    • 0 Thanks
    crofty1954
    I've just switched to Avro and it seems I can save about £364 per year. So far so good. Will keep you updated
    • zaax
    • By zaax 13th Apr 17, 9:52 AM
    • 1,781 Posts
    • 706 Thanks
    zaax
    I have been wiith Avro since 1 Sept. so far so good. The only thing so far is that they are a bit slow on their monthly on-line bills. I had to prompt them for the Decmenber bill and still waiting for the March bill.
    Last edited by zaax; 13-04-2017 at 9:55 AM.
    Do you want your money back, and a bit more, search for 'money claim online' - They don't like it up 'em Captain Mainwaring
    • zbnet2
    • By zbnet2 14th Apr 17, 10:51 AM
    • 2 Posts
    • 0 Thanks
    zbnet2
    Avoid, customer service is very bad
    I switched to Avro about 8 weeks ago. Got the initial Contract email through and notification of my online account logon a few days later; couldn't log on at that point, thought it was just an initial setup issue.

    Waited a few weeks, thought the switch should have gone through by then, was curious why I still couldn't log in. Couldn't phone them as was working away, and anyway they only have Mon-Fri 9-5:30 helpdesk hours (very poor in this day and age).

    Emailed them for help logging on, got a reply 5 days later(!!) to tell me I wasn't a customer - they had tried to take direct debit payment which had failed (don't know why, plenty of money in my account), so they dropped the contract with no notification to me.

    Very very angry with this appalling level of customer service. Switched again to Toto, they at least have 8am-8pm telephone hours and hardly any more expensive.
    • AbbieCadabra
    • By AbbieCadabra 15th Apr 17, 10:32 AM
    • 1,567 Posts
    • 940 Thanks
    AbbieCadabra
    I switched to Avro about 8 weeks ago. Got the initial Contract email through and notification of my online account logon a few days later; couldn't log on at that point, thought it was just an initial setup issue.

    Waited a few weeks, thought the switch should have gone through by then, was curious why I still couldn't log in. Couldn't phone them as was working away, and anyway they only have Mon-Fri 9-5:30 helpdesk hours (very poor in this day and age).

    Emailed them for help logging on, got a reply 5 days later(!!) to tell me I wasn't a customer - they had tried to take direct debit payment which had failed (don't know why, plenty of money in my account), so they dropped the contract with no notification to me.

    Very very angry with this appalling level of customer service. Switched again to Toto, they at least have 8am-8pm telephone hours and hardly any more expensive.
    Originally posted by zbnet2
    not good, think anyone would be annoyed to say the least!

    I've been able to log in to my account straight away, it just confirms address etc. & there's a flowchart of progress on the switch - switch date/when dd will be taken/meter reads will be asked for etc.
    • PhilAtkinson2001
    • By PhilAtkinson2001 20th Apr 17, 10:35 PM
    • 2 Posts
    • 0 Thanks
    PhilAtkinson2001
    Beware of Avro Energy.


    After being a customer for over 1 year I tried to obtain a reduction in my Direct Debit along with a refund for my over payment. They basically said no & insist that my Energy usage next year will increase by 50%; if I didn't like it I could leave & then hung up on me when I asked to speak to someone more Senior; disgusting way to treat their customer.


    I am in a new build property, 2 years 2 months old, so Avro Energy know exactly what my usage has been. Why they even think that my energy usage will increase by 50% I just don't know. If it wasn't my money that they have it would be a laughable situation.


    I have had to write to their Managing Director & the Ombudsman to get this situation resolved. So whilst it may be cheap their customer service is terrible so beware. If I had my time again I would definitely not go with Avro Energy.
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