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  • FIRST POST
    • MSE Fraser
    • By MSE Fraser 17th Nov 15, 4:00 PM
    • 30Posts
    • 4Thanks
    MSE Fraser
    Add your feedback on energy supplier So Energy
    • #1
    • 17th Nov 15, 4:00 PM
    Add your feedback on energy supplier So Energy 17th Nov 15 at 4:00 PM
    This is a feedback thread on energy supplier

    So Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, watch our New to Forum? Intro Guide.
Page 2
    • lisa110rry
    • By lisa110rry 19th Jan 17, 4:55 PM
    • 1,712 Posts
    • 3,017 Thanks
    lisa110rry
    I'm still happy. Every month on the 13th I record a meter reading and every month on the 14th I get a statement of account. All's well. I am, however, hovering some 30-35% lower than estimated because of the new boiler (honestly, it's astonishing) so my monthly payment will no doubt be lowered in another two months' time.
    “And all shall be well. And all shall be well. And all manner of things shall be exceeding well.”
    ― Julian of Norwich
    In other words, Don't Panic!
    • CATH4343
    • By CATH4343 25th Jan 17, 3:36 PM
    • 6 Posts
    • 4 Thanks
    CATH4343
    So Energy Fantastic energy provider
    I always do a price comparison yearly for energy providers. I dont automatically go for the cheapest (although price is a major factor), I want good service as well. I have been with So Energy for a year now and I'm staying with them! Hands down the best all round provider I've ever had. Everything clear, easy to understand, regular communication and above all a good price. Ive been with 5/6 of the "Big 6" energy providers over the years and had no end of problems including them claiming to be so much cheaper and signing you up and then within months massively increasing direct debits (even though they had precise figures of useage in advance from me!)
    Well back to So Energy Honest, straightforward and accurate (including accurate switch dates which EON couldnt do to save their lives!)
    I would recommend this company if you want a quality service at a good price
    • lisa110rry
    • By lisa110rry 27th Jan 17, 11:18 AM
    • 1,712 Posts
    • 3,017 Thanks
    lisa110rry
    Completely agree Cath. Have you done a review on Trust Pilot? If ever a company deserved a good review, it's So Energy.
    “And all shall be well. And all shall be well. And all manner of things shall be exceeding well.”
    ― Julian of Norwich
    In other words, Don't Panic!
    • The Miser
    • By The Miser 31st Jan 17, 4:08 PM
    • 60 Posts
    • 33 Thanks
    The Miser
    MSE quoted me £1198 pa (£100pm) for dual fuel from SO's "Gorilla" but when I went in to their site giving absolutely identical info they quoted £1484 (£124pm) for the same system. They ARE cheaper than my present supplier but if companies are giving MSE examples like this I need to check every one in detail.
    • The Miser
    • By The Miser 31st Jan 17, 4:37 PM
    • 60 Posts
    • 33 Thanks
    The Miser
    When chatting to the new supplier operative, I mentioned our new boiler fitted in June to replace the 29-year-old one and the fact that I had under-estimated our usage for next year by 10% on that basis, but really I had no idea
    We shall see...so far very good customer service.
    Originally posted by lisa110rry
    Lisa: I hope that works for you. My ancient gas boiler (well, it was there when we bought in 1980) was condemned two years ago on the grounds that parts are not available; it had been "serviced" every year and the only actual repair was to replace an industry standard thermostat about 15 years ago.
    We were promised huge savings with the new one. It seems to be using far far more gas than the old one to supply the same heating and hot water so good luck
    • lisa110rry
    • By lisa110rry 1st Feb 17, 10:10 AM
    • 1,712 Posts
    • 3,017 Thanks
    lisa110rry
    That's odd Miser! In my case, my new boiler is without doubt running 30-35% lower on cost than the old one did (I have kept readings/records monthly for years). Also you must have a seriously massive house to be quoted £124 per month. Ours is a three bedroom detached 1930s home with four open fireplaces (mostly unused, but not blocked) and I only pay £88 per month and that's very much over-egging!

    Our boiler is a Vaillant Eco-tek with Hive, what's yours?
    “And all shall be well. And all shall be well. And all manner of things shall be exceeding well.”
    ― Julian of Norwich
    In other words, Don't Panic!
    • twinkerzzz
    • By twinkerzzz 7th Feb 17, 10:52 PM
    • 7 Posts
    • 0 Thanks
    twinkerzzz
    No hassles at all.
    I switched to so duck package in june 2016 till june 2017.
    I have to say if you want hassle free electricity then go with SO.
    I just send in meter readings when it suits me - they send me monthly statements and we leave each other alone. Its great.

    I fixed my dd at a rate that suited my annual consumption and they're not changing it half way thro the year like everyone else. Hooray.

    I had an issue setting up but again, their customer service was a real human person who got what the issue was and sorted it out straight away.

    I have to say i'd stick with this company if their 2017-18 package was coming up as a low cost one which it isn't quite any more - shame !

    twzzz
    • Biccy_Boy
    • By Biccy_Boy 15th Feb 17, 8:58 AM
    • 1 Posts
    • 1 Thanks
    Biccy_Boy
    Going for it!
    After a couple of days of running comparisons I have decided to try So Energy. Directly after accepting the tariff I logged onto my new account and could see the stages clearly laid out - so far so good
    • whoosh
    • By whoosh 23rd Feb 17, 9:33 PM
    • 32 Posts
    • 10 Thanks
    whoosh
    Fine so far
    I've just applied for my switch and will report back in a few weeks once my supply moves over, if I have any problems.

    The customer service is good, with responses to my emails within a day each time. My requests to change my direct debit date and to switch my tariff (they introduced a slightly better tariff the day after I applied to switch) were agreed promptly by email.

    I was going to switch to Iresa, which was the cheapest by a substantial margin, but I was put off by the two-week or so time to reply to my emails (the responses themselves were helpful, but would have been quicker to post from the Moon), and by the fact that they don't participate in the Energy Switch Guarantee Scheme, whereas So Energy does.
    • Domini
    • By Domini 24th Feb 17, 9:07 PM
    • 1 Posts
    • 1 Thanks
    Domini
    So Energy Customer Review
    I switched with so energy through the club last year,on to the So Chimpanzee tariff. It was so easy to do and I got really good updates from them to keep me updated on the process of the switch.
    I have found the service very good throughout
    - periodic updates to submit meter reading, which in turn was dead easy to do
    - after changinging all my lightbulbs my energy cost went down and after my next
    meter reading my DD was adjusted at the 6 month point.
    - The monthly bills arrived very quickly after the meter reading was submitted and was very informative
    - I had 2 querries via customer care and they dealt with it so very well on both of them
    I have been with all the big suppliers and these guys are the best !
    Now switching to So Hippo
    • dowagem
    • By dowagem 28th Feb 17, 11:07 AM
    • 1 Posts
    • 1 Thanks
    dowagem
    Recently made switch from previous 12 month fixed tariff from B Gas. Feedback/reviews were very useful in deciding which of the many new smaller companies to try and decided to go with SO Energy. Transfer process was very simple and competed in just over two weeks. SO Energy's website shows exactly where your application is up to. My initial application was made using my energy usage figures for the past twelve months but in the meantime my daughter moved to her own premises and so I rang SO Energy's customer services to ask if I could revise my annual usage figures which would reduce the monthly payment figure agreed. I was asked what monthly payment I would like to pay and this was agreed without any further discussion. Amount altered on website the following day. Very satisfied with SO Energy so far and can also report a similar experience with an application made by my mother two weeks prior to my application so two satisfied applications to report.
    • Retired Dave
    • By Retired Dave 2nd Mar 17, 12:38 PM
    • 3 Posts
    • 0 Thanks
    Retired Dave
    Go Ahead!
    Switched to So Energy in April 2016. Absolutely no problems.
    • AndyJ52
    • By AndyJ52 4th Mar 17, 4:52 PM
    • 75 Posts
    • 22 Thanks
    AndyJ52
    Thanks for all the info/feedback. I've made the switch to SoEnergy based on both price and the great reviews they've been getting ..... and am very happy with everything so far.
    • Idyll
    • By Idyll 8th Mar 17, 6:29 PM
    • 3 Posts
    • 0 Thanks
    Idyll
    So Energy
    All sounds very good, and thinking of switching. However, one thing I'm concerned about is that when I got a quote just now, they quoted me £62 per month. But with Ovo at the moment I pay £43 per month, based on what I use. Will So fix the DD amount from their quote, or are they more flexible? I can't really afford such a hike, even if it does work out cheaper over the year...
    • Nikiya
    • By Nikiya 14th Mar 17, 9:31 PM
    • 494 Posts
    • 437 Thanks
    Nikiya
    So far so good
    Switched to So Energy 4 days ago. It was not the cheapest option, but cheaper companies had very bad reviews and I did not want to take any risks. All I can say is "so far so good". Everything seems clear and my current providers have already been contacted. SOE are supposed to take over at the end of the month, just when my current deal expires. Fingers crossed and will update in due course :-)
    • Nikiya
    • By Nikiya 15th Mar 17, 9:48 PM
    • 494 Posts
    • 437 Thanks
    Nikiya
    @Idyll
    [/QUOTE]However, one thing I'm concerned about is that when I got a quote just now, they quoted me £62 per month. But with Ovo at the moment I pay £43 per month, based on what I use.[QUOTE]
    I do not understand: how does So Energy compare with other quotes?
    Prices for G&E have gone up across the board and you probably won’t be able to match whatever deal you have now. But 50% more sounds too much. Do you have the actual figure in KWH of your annual consumption? The price per month of a DD is just a spread of your expected consumption along the year and that is calculated based on what you use and how much each provider charges per KWH plus their standing charge.
    I suggest you look at those numbers.
    • abbeyscruffy
    • By abbeyscruffy 22nd Mar 17, 1:26 PM
    • 11 Posts
    • 7 Thanks
    abbeyscruffy
    Another vote for So Energy
    Just posting to confirm my satisfaction with So Energy. I have been with them, for Gas only, since November 2016 & was lucky to join just before the larger price hikes started. I was on a good 1 year deal with Zog Energy before that.

    I can recommend So Energy based on my experiences so far. I also think that Zog take some beating as well but they are now slightly higher for me on price. However, So Energy win on having very low early exit fees.
    • AbbieCadabra
    • By AbbieCadabra 22nd Mar 17, 8:32 PM
    • 1,572 Posts
    • 946 Thanks
    AbbieCadabra
    i've just started the switch to them, 12 month fixed/£5 exit fee, not the cheapest overall for our area, but the cheaper companies had too many negative reviews/complaints online. all good so far, they've rang me very quickly with a small query already & their online account & switch process is the clearest I've seen up to now.
    • jbuchanangb
    • By jbuchanangb 28th Mar 17, 10:09 PM
    • 362 Posts
    • 108 Thanks
    jbuchanangb
    Switched on 24th March - everything very smooth so far. Their web site tells me that it may take 3 weeks until my online account is ready. Seems reasonable.
    • Librarylottie
    • By Librarylottie 29th Mar 17, 12:48 PM
    • 21 Posts
    • 1 Thanks
    Librarylottie
    SO Energy Customer Service is Superb
    I switched from the MSE British Gas Collective which ended in February 2017.
    After checking out deals on Cheap Energy Club I decided to switch to SO Hippo and they took over from March 18th. No hassle at all. I phoned them as I had a smart meter fitted whilst with British Gas and the very helpful girl at SO Energy explained very clearly to me how to read the meters using buttons A and B. It reminded me of the old pay telephone boxes!!
    All in all I am really pleased and I strongly recommend SO Energy. Customer service is so important.
    librarylottie
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