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  • FIRST POST
    • Allison Porterfield
    • By Allison Porterfield 26th Oct 15, 1:48 PM
    • 1Posts
    • 3Thanks
    Allison Porterfield
    Thomson Legal PPI Claim
    • #1
    • 26th Oct 15, 1:48 PM
    Thomson Legal PPI Claim 26th Oct 15 at 1:48 PM
    Had a call last week from Thomson legal (Verus Associates) there call was regards to PPI claim and stupidly convinced me i have a large claim as they go as far back until you where 18 years old not like usual PPI companies. They informed me they would need to hold 499 on my credit card for charges but would refund in full once claim had gone through, I was extremely unsure about this although they tried to convince me by explaining the reasons they use credit card as is its safe and you can claim back. 😒 They also took me into the gov.uk site to reassure me they where a ligament company. After reading reviews on their Face book site I'm worried it maybe a scam. I have since called my bank to stop money but was too late they have already taken it out, therefore I have a dispute form to fill out. Has anyone had PPI from this company or have I been SCAMED
Page 3
    • Kimmywilson
    • By Kimmywilson 27th Aug 16, 9:37 AM
    • 1 Posts
    • 1 Thanks
    Kimmywilson
    I don't understand why no body has had the decency to actually look into this properly. I work for Thomson legal. All claims management companies are under investigation, that's just how it works.
    Thomson legal is a totally separate company to verus associates. Totally. Verus is an introducer, and has gone into liquidation.
    I can advise you how to get your money back

    If you ring Thomson legal we can provide you with the terms and conditions, which state you'll be given a refund. So then you contact your bank and ask for what's called a section 75 to be performed. They then investigate. You're covered by visa on any credit card. Supply them with your terms and conditions and you will get your money back. Simple as that.
    • Nasqueron
    • By Nasqueron 27th Aug 16, 10:49 AM
    • 3,239 Posts
    • 1,764 Thanks
    Nasqueron
    It's interesting (and amusing) you're suggesting people use the S75 to get a refund (i.e. trying to get the bank to refund the fee) - Thomson Legal should be refunding the fee themselves assuming they are still trading and solvent (as your post suggest they are)
    • magpiecottage
    • By magpiecottage 27th Aug 16, 1:54 PM
    • 9,133 Posts
    • 5,582 Thanks
    magpiecottage
    All claims management companies are under investigation, that's just how it works.
    Originally posted by Kimmywilson
    "Thomson Legal Limited is being investigated by the Claims Management Regulator under Regulation 35 of the Compensation (Claims Management Services) Regulations 2006."

    So clearly Thomson Legal is being investigated.

    However, I you can prove that the statement that ALL claims companies are being investigated by going to the register and finding just one that isn't. That took me less than a minute.
    • Moneyineptitude
    • By Moneyineptitude 27th Aug 16, 9:52 PM
    • 17,547 Posts
    • 8,035 Thanks
    Moneyineptitude
    Obvious troll is obvious. Do not feed.
    • Jonverlaine
    • By Jonverlaine 6th Oct 16, 11:45 AM
    • 2 Posts
    • 0 Thanks
    Jonverlaine
    Had 12 glorious months of dealing with this scumbag company.
    It's advance fee fraud simple as that.
    Wave 499 goodbye from the minute you hand it to them.
    They say in their initial conversation that your money is protected under section 75. That is only true when they send WRITTEN confirmation that your claim has been completed. And guess what ? Despite numerous phone calls, emails etc it never arrives.
    Your only recourse will be to contact the financial ombudsman.
    They'll probably change their name and shift offices again within the next few months.
    • Jonverlaine
    • By Jonverlaine 6th Oct 16, 12:11 PM
    • 2 Posts
    • 0 Thanks
    Jonverlaine
    More lies from Thomson legal / The Claim Team/ Verus (shouldn't that be Virus.....?) Associates/ Redress4you................
    • magpiecottage
    • By magpiecottage 6th Oct 16, 1:04 PM
    • 9,133 Posts
    • 5,582 Thanks
    magpiecottage
    Your only recourse will be to contact the financial ombudsman.
    Originally posted by Jonverlaine
    This is wrong.

    You complain to the firm and then to the LEGAL Ombudsman.
    • Russvxr
    • By Russvxr 11th Oct 16, 5:48 PM
    • 1 Posts
    • 1 Thanks
    Russvxr
    Disgusting company
    I've had the displeasure of talking with this company 3 times now. And after the second call they had me wobbling (should I give ithem a go) right until they whacked me with the 499 upfront fee. I asked them to give me 24 hours before I carry on proceeding and he basically knew from then he'd get nothing from me as I told him I'd be looking at reviews on his company. He then said " you call me if you want to pursue" knowing I'd find this forum.
    Received another call from them today a week later and after politely telling them no thank you the salesman decided to get really nasty.
    After giving my reasons why I didn't want to proceed he then started questioning why I was looking at reviews and not "just go with it" being extremely rude and harrasing. Then finally to top it off he said "if you can't trust the company then trust me" What a joke.
    • Kate Sweeney
    • By Kate Sweeney 17th Nov 16, 7:10 PM
    • 1 Posts
    • 1 Thanks
    Kate Sweeney
    Had an absolute nightmare with this company after paying the said 499 on my credit card and after waiting 6 months for the estimated thousands I was informed I would get, they came back with nothing. So began the process of reclaiming my 499 only to be told they were having technical issues with their merchant bank and it could take up to 6 months to get the money refunded. Was advised by Elena to contact my credit card company and say I paid an absence fee for services not delivered and I'd only ever received a letter of engagement from them. I wasn't happy to do this and asked if they could put their instructions in writing but of course they wouldn't. Then spoke to advisor Alex on same day, 16th September 2016 and told him I wouldn't be proceeding with their advice but he said this was the quickest and easiest way to get a refund and that's what they were advising all their customers to do. I felt this was tantamount to fraud and did not want to partake in something so dishonest but instead wanted to raise a complaint which he then took down over the phone. He said he would send this to the complaints team, who would get it on Monday morning and I should hear back but couldn't say when. I informed him our conversation giving me instructions to defraud had been on loudspeaker in front of 2 witnesses' and within 5 minutes received a call to say that luckily a manager had been there and my money would be refunded immediately as fortunately it wasn't one of the payments that were involved with their dispute with the merchant bank. I had taken screen shots of all their progress reports and have given these to the relevant bodies to investigate. So many horror stories on this unscrupulous company with the ethics of a gutter rat but I would urge anyone to only speak with them on loudspeaker in front of a witness. It worked for me and hope this might help others.
    • Moneyineptitude
    • By Moneyineptitude 17th Nov 16, 8:32 PM
    • 17,547 Posts
    • 8,035 Thanks
    Moneyineptitude
    I would urge anyone to only speak with them on loudspeaker in front of a witness.
    Originally posted by Kate Sweeney
    Where, and in what way, would such a "witness" be of use?
    • giveitabash
    • By giveitabash 24th Nov 16, 4:40 PM
    • 11 Posts
    • 1 Thanks
    giveitabash
    Another highlight of the upfront fee merchants doing their little scamming! itunes voucher dealers are the new fad, i've had four calls about these in the past two weeks!!! And it's been in the local news too.
    • ella2002
    • By ella2002 28th Nov 16, 7:10 PM
    • 1,213 Posts
    • 4,288 Thanks
    ella2002
    I got taken in by them to at the beginning of this month. I cancelled the following day but am still fighting for my refund. Apparently they had internet problems last week. Different story everytime you ring. Absolutely furious about at all costs
    • ella2002
    • By ella2002 3rd Dec 16, 7:11 PM
    • 1,213 Posts
    • 4,288 Thanks
    ella2002
    Money refunded after emailing an official complaint and copying in CMC. Thank you do much for the advise earlier on in the thread.

    Thomson leagal have had restrictions placed on them if you look on the website
    • ella2002
    • By ella2002 3rd Dec 16, 7:15 PM
    • 1,213 Posts
    • 4,288 Thanks
    ella2002
    https://www.claimsregulation.gov.uk/details.aspx/31159/Thomson_Legal_Limited/?search=simple&business=Thomson+Legal&authID=%C2%A 7or=-1&county=-1&status=-1
    • GemmaK1970
    • By GemmaK1970 20th Dec 16, 3:36 PM
    • 2 Posts
    • 0 Thanks
    GemmaK1970
    Thompson Legal/Claims Team theifs
    Hi there,
    I also was taken under the spell of the wonderful service being offered by Thompson Legals PPI re-claiming back 20 years & paid out the 499 on a Credit Card. Being told that this was a deposit & I would not be left out of pocket & rushed into signing & returning forms immediately.

    Once they claimed back around 130 on a PPI claim, I then had to send 30% of that to Thompson Legal (which is the usual) & was told I must reclaim my 499 from The Claims Team.

    I did all of this back in August and with constant calling the Claims Team I finally received a cheque dated 2 December 2016 for 344.21.

    I called again to state there had been an error... only to be told that No, I had received the 499 less them money that had been refunded to me! I was gobsmacked & after a lot of waffle being given to me, I managed to get the lady (Rachel) to forward me a copy of their T&Cs via email. The T&Cs shows differently to what had been told to me by the original Sales Rep & the only thing that guy told me was "That I would not be left out of pocket", HOWEVER, I told them that I feel very much that The Claims Team STOLE MY PPI !!!

    Their T&C form is very misleading & not in line with the Thompson Legal T&C form which clearly states that they will take 30% commission on any refunds.

    Also, it is impossible to download or save the T&C form of The Claims Team, which leads me to believe that they dont want anyone to really read it through.

    Apart from all the above, even if I did agree to this, they still took more than they should have as I only reclaimed 100 myself, I am awaiting a cheque for the balance but I will not be cashing any cheque until I have managed to get either my full 499 back or have a letter from the Financial Obnusman.

    If you too have had your PPI stolen, please dont accept it, together we are stonger!
    .................................................. .................................................. .................................................. .............
    After writing the above :-
    I have just called Thompson Legal about this & they are raising a complaint against The Claims Team, after all if I have to claim my money back, Thompson Legal will be the best people to take on my case!
    Last edited by GemmaK1970; 20-12-2016 at 3:49 PM. Reason: Update on my case.
    • GemmaK1970
    • By GemmaK1970 20th Dec 16, 3:56 PM
    • 2 Posts
    • 0 Thanks
    GemmaK1970
    I have just called Thompson Legal to put in a complaint about this 499 refund problem & they seemed to take it seriously, so Im hoping they will sort it out as it is The Claims Team that are at fault, not them. However, following up on your comment about name changes, the answer service at Thompson Legal now says "Assureds Legal" !!!
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