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  • FIRST POST
    • Noobie2011
    • By Noobie2011 24th Oct 15, 10:24 AM
    • 89Posts
    • 11Thanks
    Noobie2011
    Voluntary Termination
    • #1
    • 24th Oct 15, 10:24 AM
    Voluntary Termination 24th Oct 15 at 10:24 AM
    Hi All,

    I am hoping someone can help here.

    I have given a car back on Voluntary Termination about a month ago and have today received a repair letter from the Finance company advising of what we need to pay for which I presume they determine as above Wear and Tear. It Lists

    L Front Hub Cap Scuff - £20
    R Front Hub Cap Scuff - £20
    R Rear Hub Cap Scuff - £41.50
    Front Bumper Scuff - £101.50
    Roof Dent - £48.00

    Now this is where I need help. When they originally came to inspect the car the guy got me to sign a sheet which listed all the details of the car and also there was a part of the form which had diagrams of a car where they had marked issue.

    The only thing marked on this form is

    Accident Damage on Rear right Bumper which is on the repair form they sent but they are not charging me for this as they have marked it as poor repair

    Scratch on Rear Right Bumper panel which again is on repair form they sent but they are not charging me for this as they have marked it as poor repair

    So where do I stand in terms of I signed a form when they were here agreeing to the 2 marks above but they did not mark any of the stuff they are charging me for?

    Thanks in Advance
Page 1
    • forgotmyname
    • By forgotmyname 24th Oct 15, 12:55 PM
    • 25,688 Posts
    • 10,208 Thanks
    forgotmyname
    • #2
    • 24th Oct 15, 12:55 PM
    • #2
    • 24th Oct 15, 12:55 PM
    They agreed the marks are there, not that they accept the marks should be there for a vehicle of that age/mileage.

    If you do not agree with the charges then make a complaint.
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • Noobie2011
    • By Noobie2011 24th Oct 15, 1:07 PM
    • 89 Posts
    • 11 Thanks
    Noobie2011
    • #3
    • 24th Oct 15, 1:07 PM
    • #3
    • 24th Oct 15, 1:07 PM
    They agreed the marks are there, not that they accept the marks should be there for a vehicle of that age/mileage.

    If you do not agree with the charges then make a complaint.
    Originally posted by forgotmyname
    I have now made a complaint however surely if I have signed something from them agreeing there are only 2 marks there and on the repair sheet those 2 marks state poor repair but they are not charging me for it I should not have to pay for anything else they have now stuck on the repair sheet after they have taken it away as they did not state these marks on the sheet I signed?
    • Moto2
    • By Moto2 24th Oct 15, 1:17 PM
    • 2,173 Posts
    • 1,963 Thanks
    Moto2
    • #4
    • 24th Oct 15, 1:17 PM
    • #4
    • 24th Oct 15, 1:17 PM
    How does it compare to the BVRLA 'Industry Fair Wear & Tear Standard'?

    http://www.gecapital.co.uk/en/docs/BVRLA_FWT_GECapital.pdf
    Change is inevitable, except from a vending machine.
    • Noobie2011
    • By Noobie2011 3rd Dec 15, 8:25 PM
    • 89 Posts
    • 11 Thanks
    Noobie2011
    • #5
    • 3rd Dec 15, 8:25 PM
    • #5
    • 3rd Dec 15, 8:25 PM
    So after several weeks and sending over the inspection sheet I have now received a letter stating they are willing to eliminate all repair costs as it was not on the original inspection sheet.

    However it then states all I have to pay is nearly £300 quid for the collection of the vehicle in relation to when it was picked up as it was picked up by a 3rd party company called Anglia.

    Now I checked the Inspection sheet I signed and indeed it was collected by Anglia that collected it.

    However when I rang for it to be collected it was the company Manheim who I rang as per the agreement and they did not mention anything about sending a 3rd party company and did not advise me there would be any charge. Neither did the Inspection sheet I signed or the people that came to collect advise me that there is a charge for collection.

    Also the final charge sheet that Money way sent only listed the repairs and no other charges and now that the repair charges have been waived this is the first time I knew of this collection charge.

    I am ringing them tomorrow but does anyone know where I stand with this as have never been informed of any charge
    Last edited by Noobie2011; 03-12-2015 at 8:27 PM.
    • dannyrst
    • By dannyrst 3rd Dec 15, 10:37 PM
    • 1,405 Posts
    • 711 Thanks
    dannyrst
    • #6
    • 3rd Dec 15, 10:37 PM
    • #6
    • 3rd Dec 15, 10:37 PM
    Check T&C's but sounds like they waived one fee and made another one up to try and get the money anyway.
    • blackste
    • By blackste 4th Dec 15, 3:37 AM
    • 1,015 Posts
    • 724 Thanks
    blackste
    • #7
    • 4th Dec 15, 3:37 AM
    • #7
    • 4th Dec 15, 3:37 AM
    They can not charge you for collection of the vehicle.

    They have 2 options in this regard. Either they collect the vehicle from you, at their expense, or, they ask you to drop the vehicle at a place within "reasonable" distance from the registered address of the vehicle (30ish miles is deemed reasonable i believe).

    Do not pay the £300. They are just trying it on to get more money out of you.
    Mortgage £242500 on completion
    FD CC 11/2014 £5900 (£3900 after BT)
    FD loan Approx £5700

    Deeply depressing total - £254100
    • blackste
    • By blackste 4th Dec 15, 3:42 AM
    • 1,015 Posts
    • 724 Thanks
    blackste
    • #8
    • 4th Dec 15, 3:42 AM
    • #8
    • 4th Dec 15, 3:42 AM
    Also, for what its worth, remember the old saying.
    "a verbal agreement isnt worth the paper its written on"

    Communicate with them via email, or via post. then you have a record of what has been said, and they cant deny anything agreed. remember, they want your money. The ball is in your court here, as you dont have to give them any of your money. there is no rush, so dont waste the phonecall. Email if you prefer, or post if you want to drag it out.
    Mortgage £242500 on completion
    FD CC 11/2014 £5900 (£3900 after BT)
    FD loan Approx £5700

    Deeply depressing total - £254100
    • doningtonphil
    • By doningtonphil 4th Dec 15, 7:17 PM
    • 279 Posts
    • 89 Thanks
    doningtonphil
    • #9
    • 4th Dec 15, 7:17 PM
    • #9
    • 4th Dec 15, 7:17 PM
    we VT'd a car recently and 3 guys from Manheim turned up to collect it (we were charged £70 or had the option to drop off at the nearest Manheim location 80 miles away)

    Anyway, we did the walk around and agreed the 'damage' - a stone chip on the bonnet, a chip above the rear light and an alloy scuff. I took photos of all highlighted.
    This was just a record of the damage not if any of it exceeded wear and tear.

    The bizarre thing was that the bottom of the form had a disclaimer stating that the vehicle would be taken to a well lit inspection bay for a more thorough examination.

    This would obviously occur without me being present. What is the point of going over the detailed inspection outside my house and signing documentation which agrees damage if i can be overridden by whatever they say when it gets back to the auction house?
    • Noobie2011
    • By Noobie2011 4th Dec 15, 11:26 PM
    • 89 Posts
    • 11 Thanks
    Noobie2011
    we VT'd a car recently and 3 guys from Manheim turned up to collect it (we were charged £70 or had the option to drop off at the nearest Manheim location 80 miles away)

    Anyway, we did the walk around and agreed the 'damage' - a stone chip on the bonnet, a chip above the rear light and an alloy scuff. I took photos of all highlighted.
    This was just a record of the damage not if any of it exceeded wear and tear.

    The bizarre thing was that the bottom of the form had a disclaimer stating that the vehicle would be taken to a well lit inspection bay for a more thorough examination.

    This would obviously occur without me being present. What is the point of going over the detailed inspection outside my house and signing documentation which agrees damage if i can be overridden by whatever they say when it gets back to the auction house?
    Originally posted by doningtonphil
    Our inspection sheet did not have any disclaimer but I have realised that Manheim that did not carry out the inspection and sent the 3rd party however I still got the damage waived when Manheim finally inspected it as I only signed the piece of paper on the initial inspection and not the one Manheim did around closed doors
    • Noobie2011
    • By Noobie2011 29th Feb 16, 8:55 PM
    • 89 Posts
    • 11 Thanks
    Noobie2011
    Vt
    So really after some advice again as I think this company are really tying to rip me off.

    Since they stated they would charge me nearly £300 for collecting the car which they never stated to me beforehand they have now said they are entitled to charge as it took longer than usual to pick the car up from me as I was waiting for a V5. However I have complained and the most recent is I have received a letter from them stating the charges and to me this is totally wrong but wanted to check on here.

    So not only does this letter state 3 separate collection charges and not sure what these are, it also states monthly charges for the car which when I rang and asked if I would carry on paying for the car once the VT was accepted and processing they said no you would not. Also I noticed even after the write off of the agreement they have still charged me every month right up until last month and surely this cannot be right as I gave the car back way before Christmas.

    Any help would be great, cheers
    • Rain Shadow
    • By Rain Shadow 1st Mar 16, 12:04 PM
    • 1,672 Posts
    • 3,040 Thanks
    Rain Shadow
    So really after some advice again as I think this company are really tying to rip me off.

    Since they stated they would charge me nearly £300 for collecting the car which they never stated to me beforehand they have now said they are entitled to charge as it took longer than usual to pick the car up from me as I was waiting for a V5. However I have complained and the most recent is I have received a letter from them stating the charges and to me this is totally wrong but wanted to check on here.

    So not only does this letter state 3 separate collection charges and not sure what these are, it also states monthly charges for the car which when I rang and asked if I would carry on paying for the car once the VT was accepted and processing they said no you would not. Also I noticed even after the write off of the agreement they have still charged me every month right up until last month and surely this cannot be right as I gave the car back way before Christmas.

    Any help would be great, cheers
    Originally posted by Noobie2011

    So they are still saying that you owe £264.00, the collection charge?


    That is the charge you are disputing and therefore haven't paid.
    • Noobie2011
    • By Noobie2011 1st Mar 16, 8:07 PM
    • 89 Posts
    • 11 Thanks
    Noobie2011
    So they are still saying that you owe £264.00, the collection charge?


    That is the charge you are disputing and therefore haven't paid.
    Originally posted by Rain Shadow
    Cheers,

    Spoke to them today and apparently this is a standard letter they are obliged to send out and the balance is the recovery charge which is in dispute.

    I did query however why is it showing monthly charges from October up until January when we had already given the car back then and that this is not right as looks like we are missing payments. Plus these have shown up on my partners credit file as missed payments. He could not answer that and said he will raise a complaint
    • justask4lottie
    • By justask4lottie 15th Mar 17, 12:56 PM
    • 10 Posts
    • 0 Thanks
    justask4lottie
    Barclays and Manheim
    This is a long story and wondered if anyone could help or advise me......

    Basically I had a lease car which I picked up from Hippo solutions in around feb 2013. My financial circumstances changed and I could not afford the £165 monthly payment on the Leon 2011 plate.

    After a few enquiries to Barclays they advised me I could VT and return my car to Manheim in Leeds and that there would be no additional cost as long as there was no damage found at the inspection.

    I rang Manheim on the morning I was going and they knew I would be dropping the car off....

    When I got to the site I went to one office who told me to go to another office. I got to the second office and explained that I was returning a lease car and that a lady on the phone in the morning had taken my details. The guys there didn’t know anything about it or what to do, so I was sent round to a third office and they also told me they didn’t know anything about it and were very unhelpful. They told me just to hand over both sets of keys and my log book and that I was ok to go. Because I have never had a lease car before I acted upon their instructions signed the log book, handed 2 keys over and left and thought nothing more of it.

    6 weeks later had a letter from Barclays saying that I owe £1155 (which I was very shocked about) which has now been passed to CRS. I have spoken to CRS who have been really helpful and have kept my account on hold. They requested information from Barclays for a break down of the charges and they still have not got them and its now 15th MArch.

    I had to ring Barclays and emailed them on numerous occasions and 2 weeks ago I finally got an inspection report which I am not happy about.

    They are saying there is rust and corrosion and dents?!! Someone went into me last year and even though I went through the insurance to their garage they are saying it has been poorly repaired.

    Barclays are saying I owe all this money still and I have no idea what to do. I dropped the car off on 7th November and the inspection was not done until 1st December.....what the hell have they done to the car inbetween!!

    My paper work from Barclays states:

    Collection procedures
    “At the end of the lease when the vehicle is returned, representatives of the member and the customer must check and agree on the vehicle condition.”

    Apparently Barclays are not part of the BVRLA although it says it on their letter. They passed me back to Manheim and Manheim send me back to Barclays and im dizzy going round in circles.

    HELP!!!

    Thanks
    • justask4lottie
    • By justask4lottie 15th Mar 17, 1:35 PM
    • 10 Posts
    • 0 Thanks
    justask4lottie
    Did u get this sorted?

    How was it resolved?
    • neilmcl
    • By neilmcl 15th Mar 17, 2:12 PM
    • 10,009 Posts
    • 6,997 Thanks
    neilmcl
    I don't know what to advise but it may help if you start a fresh thread on this rather than adding to one that's well over a year old.
    • justask4lottie
    • By justask4lottie 15th Mar 17, 3:13 PM
    • 10 Posts
    • 0 Thanks
    justask4lottie
    Thanks I am new to this and didn't know how to start a new discussion. Think I have done it now tho so thanks for the advice
    • tykesi
    • By tykesi 15th Mar 17, 4:19 PM
    • 1,735 Posts
    • 2,398 Thanks
    tykesi
    You have but you've posted it in the Money Saving Arms Discussion thread, it really needs to be in the Motoring forum to get the best responses.
    £2017 in 2017 - £3238.42
    • justask4lottie
    • By justask4lottie 16th Mar 17, 9:00 AM
    • 10 Posts
    • 0 Thanks
    justask4lottie
    You have but you've posted it in the Money Saving Arms Discussion thread, it really needs to be in the Motoring forum to get the best responses.
    Originally posted by tykesi
    I am rubbish at this
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