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  • FIRST POST
    • kayman
    • By kayman 5th Oct 15, 11:51 AM
    • 1Posts
    • 0Thanks
    kayman
    Warning about Bedford Insurance are back
    • #1
    • 5th Oct 15, 11:51 AM
    Warning about Bedford Insurance are back 5th Oct 15 at 11:51 AM
    A quick warning about BEDFORD INSURANCE - incorporating
    Motorquotedirect, vanquotedirect, Homequotedirect, Bikequotedirect all the same Company

    I used the insurance supermatket search for car insurance and yes The cheapest quote was from Bedford Insurance, 10 days later i called to cancel my policy as i sold the car the operator was not happy and he said you need to email us, so i did and i got a automated respond that the company received my email, a week later the insurance still not canceled so i called again and i was told NO you need to Write to us so i did, a week later the insurance is still not canceled so i called then they told me we haven't received a confirmation from you to cancel email us again so i did... you got the picture by now they are delaying the cancelation so they can increase the cancelation fee AND KEEP ON CHARGING wish i remind you is £90 NOT £15 THAT NIG are charging
    The charges BDFORD INSURANCE /MOTAQUOTA charge is

    Admin charge for new policy upto £90.00
    Renewal Admin upto 35% of premium
    Cancellation of policy 25% of refund.
    Duplicate documents £21.50

    THE POLICY STILL NOT CANCELLED YET

    TO ANY ONE READING THIS THREAD JUST DO NOT GET INVOLVE WITH THIS COMPANY
    Last edited by kayman; 05-10-2015 at 12:00 PM.
Page 1
    • dacouch
    • By dacouch 5th Oct 15, 7:38 PM
    • 20,206 Posts
    • 12,461 Thanks
    dacouch
    • #2
    • 5th Oct 15, 7:38 PM
    • #2
    • 5th Oct 15, 7:38 PM
    Send them a well worded, polite but concise letter marked "Official Complaint". They're duty bound to properly investigate the matter and report back to you.

    If you're still not happy after that you can then go to the Ombudsman
    • Nolan1066
    • By Nolan1066 3rd Nov 15, 7:04 PM
    • 2 Posts
    • 0 Thanks
    Nolan1066
    • #3
    • 3rd Nov 15, 7:04 PM
    • #3
    • 3rd Nov 15, 7:04 PM
    I've heard the service is poor and also they now use 3rd parties to work on their behalf. One of these companies is also an ambulance chasing organisation so in the event you have an accident be prepared to be hounded.
  • Bedford Insurance Group
    • #4
    • 5th Nov 15, 4:20 PM
    • #4
    • 5th Nov 15, 4:20 PM
    Apologies for the delay in responding - we have contacted the OP directly with a view to resolving this situation with them in a fair and adequate manner.


    The fee's outlined are incorrect and are detailed clearly on our terms of business - and can be found on our website.


    We did experience some IT issues regarding incoming & outgoing emails at the time which may explain the problems experienced however we have now resolved these.


    We would not "delay" the cancellation of any policy.


    We look forward to hearing from the OP
    Best Wishes
    Bedford Insurance
    • dacouch
    • By dacouch 5th Nov 15, 5:54 PM
    • 20,206 Posts
    • 12,461 Thanks
    dacouch
    • #5
    • 5th Nov 15, 5:54 PM
    • #5
    • 5th Nov 15, 5:54 PM

    The fee's outlined are incorrect and are detailed clearly on our terms of business - and can be found on our website.
    Originally posted by Bedford Insurance Group
    The fees they refer to are largely correct according to your website.

    New Policies and / or Renewals You will be advised of any charges prior to inception.

    Alterations / Adjustments £60 + 20% of any additional or refunded premium
    Duplicate d
    ocuments £21.50

    Direct Debit Reset-up Charge £25.00

    Cancellation of Policy £90.00

    Copy of voice recording £10.00

    Non-Receipt of Requested Documents after 14 days £25.00

    http://www.bedfordinsurance.co.uk/Terms.pdf
    • macloid
    • By macloid 14th Feb 17, 12:22 AM
    • 1 Posts
    • 0 Thanks
    macloid
    • #6
    • 14th Feb 17, 12:22 AM
    Avoid at all
    • #6
    • 14th Feb 17, 12:22 AM
    I moved from a farm to another farm ....from Dt10 to Dt9 ?( middle of nowhere) . I have been charged 250 + Apr = 300 ....Avoid this company at all !!!!
    • csgohan4
    • By csgohan4 14th Feb 17, 7:59 AM
    • 3,767 Posts
    • 2,351 Thanks
    csgohan4
    • #7
    • 14th Feb 17, 7:59 AM
    • #7
    • 14th Feb 17, 7:59 AM
    that's why it's important to check the T+C to ensure you are happy with any extra charges
    "It is prudent when shopping for something important, not to limit yourself to Pound land"
    • forgotmyname
    • By forgotmyname 14th Feb 17, 2:09 PM
    • 25,693 Posts
    • 10,209 Thanks
    forgotmyname
    • #8
    • 14th Feb 17, 2:09 PM
    • #8
    • 14th Feb 17, 2:09 PM
    The fees they refer to are largely correct according to your website.

    New Policies and / or Renewals You will be advised of any charges prior to inception.

    Alterations / Adjustments £60 + 20% of any additional or refunded premium
    Duplicate d
    ocuments £21.50

    Direct Debit Reset-up Charge £25.00

    Cancellation of Policy £90.00

    Copy of voice recording £10.00

    Non-Receipt of Requested Documents after 14 days £25.00

    http://www.bedfordinsurance.co.uk/Terms.pdf
    Originally posted by dacouch

    WOW... Since 2015 their costs have changed slightly..

    Alterations / Adjustments £150 + 20% of any additional or refunded premium.

    One to avoid I think, I nearly choked when i read that. £60 + 20% was bad but....
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • Aliharm
    • By Aliharm 25th Jun 17, 11:11 PM
    • 1 Posts
    • 0 Thanks
    Aliharm
    • #9
    • 25th Jun 17, 11:11 PM
    • #9
    • 25th Jun 17, 11:11 PM
    Absolute shower.
    I had to threaten to go to a non fault company. Just to get someone to deal with me
    13 hours after initial contact.
    i Was advised to let them deal with hire vehicle. And let the underwriter deal with the rest.
    Meaning I would have to claim off my own insurance.
    To set the seen. My van was hit by a drunk driver. While I was in bed.
    The drunk driver was arrested at the scene.
    Eye witnesses. Cctv footage and a breathaliser reading that left the atmosphere.
    Now why would I be advised to claim off my own insurance.
    Simply so I would use their car hire firm
    .3 days later I still have no replacement.
    They told a pack of lies to the underwriter.
    This company should not be trading.
    They are bandits.
    • kpb001
    • By kpb001 8th Sep 17, 11:30 PM
    • 3 Posts
    • 2 Thanks
    kpb001
    Do not give any information to this company if you value your privacy. They are a scam for getting personal information to sell to whoever will pay them for it. Their terms and conditions state that they are allowed to sell your personal information to anybody and they will do. They claim I obtained a quote from them for car insurance, I do not remember doing so but may have done, they then sold my name, address, email address and contact details to a data handling company. This company then sold it on to the PPI claim cowboys and dodgy credit card providers. They then start writing to you, calling you, emailing you at all times of the day and night. When I tried to get Bedford insurance to prove I had given them my permission to do this they had conveniently archived the data and couldn't retrieve it. They'd obviously made their money by selling it and then didn't have a need for it any more.
    • csgohan4
    • By csgohan4 9th Sep 17, 9:07 AM
    • 3,767 Posts
    • 2,351 Thanks
    csgohan4
    you get what you pay for
    "It is prudent when shopping for something important, not to limit yourself to Pound land"
    • Caz3121
    • By Caz3121 9th Sep 17, 9:17 AM
    • 10,780 Posts
    • 7,022 Thanks
    Caz3121
    Their terms and conditions state that they are allowed to sell your personal information to anybody and they will do.
    Originally posted by kpb001
    Their Privacy Policy does not say that
    http://www.motorquotedirect.co.uk/privacy-policy/
    What we do with the information we gather:
    We will use the information which you provide us with to respond to your query

    From time to time we may send promotional emails / mailings about new products, special offers or other information which we think you may find interesting using the email or postal address which you have provided. If you would rather not receive these mailings please contact us.
    We may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. If you would rather not be contacted please contact us.
    We promise never to sell your data on to third parties


    If you have evidence that they have sold your data, this breaches their promise and should be reported
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