Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    Lunaris2015
    Faulty Fiat Punto 61 plate recently out of warrenty - advice needed!
    • #1
    • 3rd Sep 15, 1:15 PM
    Faulty Fiat Punto 61 plate recently out of warrenty - advice needed! 3rd Sep 15 at 1:15 PM
    Hi All. I am really in need of some advice here...

    So I bought a Fiat Punto in April 2013, the car is a 61 plate model. I recently discovered that my gearbox has gone, so I have taken it to my local Fiat dealer to have a look at the issue and to see how much it will cost to fix. I've had a quick google, and suffice to say I am bricking it - this could cost me around £1,000, depending on what other damage has been done.

    I'm really not happy. I have only done 36,000 miles on the car, and have kept up to date with servicing, MOTs, I drive carefully etc, so I am incredibly shocked that the gearbox would go on a car that's not even old! This makes me wonder whether the car was fit for purpose when I originally bought it, although it will be hard to prove that.

    I just wanted to find out if anyone else has had a similar issue, and whether Fiat have any legal right to fix the problem? I know I am out of warranty. Fiat have said that depending on my case, they might put some money towards getting it fixed, although it wont be very much.

    Any thoughts / advice on this would be incredibly helpful.

    Thanks
Page 1
    • movilogo
    • By movilogo 3rd Sep 15, 1:19 PM
    • 2,175 Posts
    • 1,456 Thanks
    movilogo
    • #2
    • 3rd Sep 15, 1:19 PM
    • #2
    • 3rd Sep 15, 1:19 PM
    If you have full Fiat service history, then they should provide some goodwill gesture by contributing towards the cost of repair. However, they are not obliged to do so as it is outside warranty period.

    In general, French and Italian cars are not very reliable.

    PS: I thought Fiat offers 5 yr warranty, so 2011 model should have warranty until 2016.
    Happiness is buying an item and then not checking its price after a month to discover it was reduced further.
  • Lunaris2015
    • #3
    • 3rd Sep 15, 3:16 PM
    • #3
    • 3rd Sep 15, 3:16 PM
    Thanks for the reply - very useful! I do have a full service & MOT history with Fiat. Unfortunately, the warranty is definitely not 5 years. I bought the car second hand - the warranty ended last year which is pants, considering I'm still paying for the car on finance each month.

    What would deem to be a reasonable goodwill gesture? I think they said that they could offer around 40%, although they cant say until they have had a look at the problem.

    Also, I'm guessing that they might not need to replace the entire gearbox? Perhaps naively I assumed that there could be various things wrong with the box, and the garage may not necessarily need to replace the entire box.
    • dannyrst
    • By dannyrst 3rd Sep 15, 3:32 PM
    • 1,233 Posts
    • 592 Thanks
    dannyrst
    • #4
    • 3rd Sep 15, 3:32 PM
    • #4
    • 3rd Sep 15, 3:32 PM
    Being honest, you've bought a second hand car and been unlucky. You could buy 100 more second hand cars and have no issue at all. It's all a lottery and part of buying/owning a car. I don't think Fiat will offer to put anything to it and you certainly shouldn't start shouting if they don't.
  • Lunaris2015
    • #5
    • 3rd Sep 15, 3:50 PM
    • #5
    • 3rd Sep 15, 3:50 PM
    Thanks for the reply. Yeah its bad luck on my part - this is the first major issue I have had with a second hand car. I guess my issue is that I did all the ‘right things’ that they tell you to do when you buy the car to keep it running smoothly - including regular services, MOTs, winter checks etc – and a major issue still happens. I’ll have to wait and see what they say – anything that they might contribute is better than nothing I guess!
    • AdrianC
    • By AdrianC 3rd Sep 15, 4:46 PM
    • 12,147 Posts
    • 10,520 Thanks
    AdrianC
    • #6
    • 3rd Sep 15, 4:46 PM
    • #6
    • 3rd Sep 15, 4:46 PM
    I bought the car second hand - the warranty ended last year which is pants, considering I'm still paying for the car on finance each month.
    Originally posted by Lunaris2015
    TBF, you knew that the finance would last longer than the balance of the warranty when you bought the car, right?

    What would deem to be a reasonable goodwill gesture? I think they said that they could offer around 40%, although they cant say until they have had a look at the problem.
    That sounds like a fairly good offer to me.

    Also, I'm guessing that they might not need to replace the entire gearbox? Perhaps naively I assumed that there could be various things wrong with the box, and the garage may not necessarily need to replace the entire box.
    Whilst they might well not need to replace the entire 'box, it will probably be cheaper to do so, and will almost certainly be a better long-term solution.

    Your other option is to get the gearbox removed and rebuilt by a non-Fiat franchised transmission specialist, or get a used box fitted. Whilst either of these would wave goodbye to any goodwill contribution from Fiat, they may still work out cheaper.
    • forgotmyname
    • By forgotmyname 3rd Sep 15, 4:56 PM
    • 23,356 Posts
    • 9,210 Thanks
    forgotmyname
    • #7
    • 3rd Sep 15, 4:56 PM
    • #7
    • 3rd Sep 15, 4:56 PM
    . I’ll have to wait and see what they say – anything that they might contribute is better than nothing I guess!
    Originally posted by Lunaris2015

    Maybe not, their prices will be way above getting a reconditioned box from a reputable company so even if they offer 50% you may still be able to get the job done cheaper.
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • Tilt
    • By Tilt 3rd Sep 15, 7:17 PM
    • 3,369 Posts
    • 1,579 Thanks
    Tilt
    • #8
    • 3rd Sep 15, 7:17 PM
    • #8
    • 3rd Sep 15, 7:17 PM
    If the car is on HP then it legally belongs to the finance company so it follows they should be equally responsible for a major malfunction outside of wear and tear.

    Just to add that I have owned 15 Fiats since 1978 and the majority have been trouble free. Only can recall issues with two of them, both were rectified under warranty. If you bought the car from a Fiat approved dealership with up to date service history, Fiat will (from my experience) contribute even if the car is outside of the warranty.
    PLEASE NOTE
    My advice should be used as guidance only. You should always obtain face to face professional advice before taking any action.
    • facade
    • By facade 3rd Sep 15, 8:25 PM
    • 2,196 Posts
    • 1,148 Thanks
    facade
    • #9
    • 3rd Sep 15, 8:25 PM
    • #9
    • 3rd Sep 15, 8:25 PM
    Has the Fiat dealer actually diagnosed the fault, and given you an estimate?

    "Gearbox is gone" could mean anything. (I assume not the obvious though - "gone" as in missing )

    If it won't go into some of the gears, it could be as simple as a bolt holding a selector cable come out, or even a small plastic bush in the lever mechanism broken.
  • Lunaris2015
    Has the Fiat dealer actually diagnosed the fault, and given you an estimate?

    "Gearbox is gone" could mean anything. (I assume not the obvious though - "gone" as in missing )

    If it won't go into some of the gears, it could be as simple as a bolt holding a selector cable come out, or even a small plastic bush in the lever mechanism broken.
    Originally posted by facade
    Just spoken to Fiat. They have said that I need a new gearbox they offered me 50% off of parts and labour, which sounded like a fair deal until I found out that the total cost of the work was £2,000 +VAT!!

    Have written to head office to see if anything else can be done. I have been to my local transmission specialist who said that the cost of the work would be around £900 including VAT, so if I am going to pay that much I might as well get it done properly. I don't know how much these things usually cost!
  • Lunaris2015
    If the car is on HP then it legally belongs to the finance company so it follows they should be equally responsible for a major malfunction outside of wear and tear.

    Just to add that I have owned 15 Fiats since 1978 and the majority have been trouble free. Only can recall issues with two of them, both were rectified under warranty. If you bought the car from a Fiat approved dealership with up to date service history, Fiat will (from my experience) contribute even if the car is outside of the warranty.
    Originally posted by Tilt
    Thanks - I hadn't thought of this. It is on HP and I still have finance left on the car to pay. I shall give them a call next!
    • dannyrst
    • By dannyrst 4th Sep 15, 12:57 PM
    • 1,233 Posts
    • 592 Thanks
    dannyrst
    Just spoken to Fiat. They have said that I need a new gearbox they offered me 50% off of parts and labour, which sounded like a fair deal until I found out that the total cost of the work was £2,000 +VAT!!

    Have written to head office to see if anything else can be done. I have been to my local transmission specialist who said that the cost of the work would be around £900 including VAT, so if I am going to pay that much I might as well get it done properly. I don't know how much these things usually cost!
    Originally posted by Lunaris2015
    My gearbox went on my Clio 182, a notorious fault. It cost me just over £1,000 to have the gearbox removed, taken to a specialist, rebuilt and re-fit.

    I didn't dare ask what a replacement would have been, let alone from Renault.
  • Lunaris2015
    My gearbox went on my Clio 182, a notorious fault. It cost me just over £1,000 to have the gearbox removed, taken to a specialist, rebuilt and re-fit.

    I didn't dare ask what a replacement would have been, let alone from Renault.
    Originally posted by dannyrst
    Thanks - its good to get a general idea of the cost, having no knowledge on this kind of thing whatsoever! Basically I would be paying around £1,000 for a brand new gearbox and for the labour to have it installed.
    • owen_money
    • By owen_money 4th Sep 15, 1:51 PM
    • 354 Posts
    • 471 Thanks
    owen_money
    Thanks - its good to get a general idea of the cost, having no knowledge on this kind of thing whatsoever! Basically I would be paying around £1,000 for a brand new gearbox and for the labour to have it installed.
    Originally posted by Lunaris2015
    You'd need to check if its brand new, it will probably a re-manufactured gearbox, which will have been repaired to the original OE spec
    One man's folly is another man's wife. Helen Roland (1876 - 1950)
    • ShandyAndy
    • By ShandyAndy 4th Sep 15, 3:41 PM
    • 145 Posts
    • 29 Thanks
    ShandyAndy
    Gearboxes are very expensive, Fiat gearboxes are like chocolate, Vauxhall use one m32-6 speed and its hopeless, get it repaired from a specialist and get rid of it would be my opinion if it has the m32 gearbox in it. Fiat parts department should be able to tell you the gearbox type. Is it 6 speed?.
    • Tilt
    • By Tilt 4th Sep 15, 10:10 PM
    • 3,369 Posts
    • 1,579 Thanks
    Tilt
    Gearboxes are very expensive, Fiat gearboxes are like chocolate, Vauxhall use one m32-6 speed and its hopeless, get it repaired from a specialist and get rid of it would be my opinion if it has the m32 gearbox in it. Fiat parts department should be able to tell you the gearbox type. Is it 6 speed?.
    Originally posted by ShandyAndy
    Never had a gear box problem in any of the 15 Fiat's i've owned. That includes my 15 year old MK2 Punto HGT which (after 80k) still has the original clutch in it.
    PLEASE NOTE
    My advice should be used as guidance only. You should always obtain face to face professional advice before taking any action.
    • Emma_71
    • By Emma_71 18th Oct 16, 2:55 PM
    • 1 Posts
    • 0 Thanks
    Emma_71
    Hi I am very late coming into this but I can't see how to start a new thread! Did you ever have any luck sorting this out? I have a fiat that hasn't gone since January. We had a a similar problem last Jan when it was only just out of warranty and I didn't pursue getting them to pay. Now my car is completely worthless and I can't even get them to pay for the diagnostics. I am so out of pocket as a direct result and I just can't get them to care! Am hoping you might have advice.
    • Le_Kirk
    • By Le_Kirk 18th Oct 16, 4:39 PM
    • 1,413 Posts
    • 689 Thanks
    Le_Kirk
    To start a new thread, hit the button marked "New Thread". It is top left on the main page of the sub-forum before you go into any existing threads.
    • motorguy
    • By motorguy 18th Oct 16, 6:10 PM
    • 13,841 Posts
    • 7,346 Thanks
    motorguy
    Hi I am very late coming into this but I can't see how to start a new thread! Did you ever have any luck sorting this out? I have a fiat that hasn't gone since January. We had a a similar problem last Jan when it was only just out of warranty and I didn't pursue getting them to pay. Now my car is completely worthless and I can't even get them to pay for the diagnostics. I am so out of pocket as a direct result and I just can't get them to care! Am hoping you might have advice.
    Originally posted by Emma_71
    No dealer will pay for diagnostics for a car outside of warranty.

    There are plenty of companies who will refurb a gearbox, and depending on whats required, i've seen it cost as little as £200-£300.

    Any competent mechanic can take out and refit a gearbox.

    Probably a days labour tops each way.
    Regards

    Paul
    • TadleyBaggie
    • By TadleyBaggie 18th Oct 16, 8:08 PM
    • 1,993 Posts
    • 1,406 Thanks
    TadleyBaggie
    Did you ever have any luck sorting this out?
    Originally posted by Emma_71
    The OP hasn't logged on for over 13 months, don't expect a reply anytime soon.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,887Posts Today

6,153Users online

Martin's Twitter
  • Just been to @channel4's #bearhunt premier, a beautiful artist reworking BUT be warned, a surprisingly sad end, mini MSE in floods of tears

  • Going to a very exciting premier right now... with Mrs and mini MSE, to the screening of "we're going on a bear hunt"

  • No. Not a huge fan. Never claimed to be.Just a fan. And one who choose to prioritise family time with his little gi? https://t.co/lZ9uUylk2U

  • Follow Martin