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  • FIRST POST
    • MSE Megan F
    • By MSE Megan F 24th Aug 15, 3:42 PM
    • 195Posts
    • 74Thanks
    MSE Megan F
    Our new Plusnet haggling guide- please share your feedback
    • #1
    • 24th Aug 15, 3:42 PM
    Our new Plusnet haggling guide- please share your feedback 24th Aug 15 at 3:42 PM



    Hi, we have a new Haggle with Plusnet guide, and we'd love to hear your feedback.

    Post below to share any information, tips and your own experiences. If you haven't already join the forum to reply. If you need any help getting started read our New to Forum? Intro Guide

    Thanks in advance,

    MSE Megan F
    Last edited by MSE Sally; 25-08-2015 at 4:23 PM.
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Page 5
    • Quentin
    • By Quentin 10th Nov 17, 10:53 AM
    • 34,006 Posts
    • 17,952 Thanks
    Quentin
    MY CONTRACT has ended so why should I be charged a cancellation fee.......
    Originally posted by flopsy1973
    You are missing the point.

    Your contract hasn't ended!

    In order to get a new customer deal then you would have to cancel your connection! Meaning a cease fee and loss of the number

    Your partner could then apply as a new customer
    Last edited by Quentin; 10-11-2017 at 10:58 AM.
    • miller
    • By miller 10th Nov 17, 11:07 AM
    • 1,215 Posts
    • 410 Thanks
    miller
    Quentin is correct flopsy1973. There is a £30 cease fee if you do not transfer to another provider or go with someone like Virgin and cancel your ADSL service.

    Generally from what I've seen Plusnet require a break of 1 month to be considered a new customer.

    I know some people on this thread have had some haggling success, but my advice would be to use the broadband comparison tool on here and start your transfer to another provider.
    • teddysmum
    • By teddysmum 10th Nov 17, 9:35 PM
    • 8,709 Posts
    • 5,159 Thanks
    teddysmum
    Quentin is correct flopsy1973. There is a £30 cease fee if you do not transfer to another provider or go with someone like Virgin and cancel your ADSL service.

    Generally from what I've seen Plusnet require a break of 1 month to be considered a new customer.

    I know some people on this thread have had some haggling success, but my advice would be to use the broadband comparison tool on here and start your transfer to another provider.
    Originally posted by miller


    The cease fee applies, even if you migrate to another provider, unless they use BT lines and so includes migration to such as Sky and TalkTalk.
    • miller
    • By miller 11th Nov 17, 8:57 AM
    • 1,215 Posts
    • 410 Thanks
    miller
    The cease fee applies, even if you migrate to another provider, unless they use BT lines and so includes migration to such as Sky and TalkTalk.
    Originally posted by teddysmum
    My bad, when I read "different network" in the T&Cs I just immediately thought of Virgin and not other LLU providers.
    • alvaronistal
    • By alvaronistal 4th Jan 18, 10:18 AM
    • 12 Posts
    • 4 Thanks
    alvaronistal
    Success haggling with Plusnet!

    My contract was due in 15 days so I opened a chat session and asked them how much time did I have left on my contract and that I was thinking of switching to another provider due to the price I was paying was not in line with the market price.

    The lady at CS chat offered me the new customer deal: £31/month. I gave her the price for the same service at Vodafone, which is £27/month, £12 cheaper. She took some time and matched the £27/month on a new 18 month contract, which I accepted.

    I didn't want to switch because Plusnet speeds are unmatched in my area. I just wanted to pay less! I've got a discount of 30% for the next 18 months, happy days!
    • oldagetraveller
    • By oldagetraveller 4th Jan 18, 5:08 PM
    • 3,005 Posts
    • 1,512 Thanks
    oldagetraveller
    Did the same myself, this morning. A similar deal for Fibre Extra Unlimited. Connected to chat immediately and negotiated with a very helpful rep. 18 months minimum contracted term.
    Did you hear about the politician who had a backside transplant? It rejected him.
    • gazapc
    • By gazapc 6th Jan 18, 2:04 PM
    • 162 Posts
    • 142 Thanks
    gazapc
    Existing fibre deal with plusnet is £26.50/month and is finished next week.

    Opened online chat and said Vodaphone have it at £20/month. Instantly agreed to price match on an 18 month deal. Top job.
    • rhialwencomp
    • By rhialwencomp 7th Jan 18, 1:49 AM
    • 260 Posts
    • 10,414 Thanks
    rhialwencomp
    Yep, I'm another one that used the Vodafone offer as leverage.

    Non contact price is a little over £40 a month including the line rental. Mentioned Vodafone and they matched it straight away. £22.50 for 38mb fibre and it includes line rental.

    Only a little cheaper than last year, but I'm happy. I don't like to haggle, and I didnt really want to switch.
    18 month contract but to be honest I'm quite glad to not have to do it more often, and now I'm not on LRS I don't have to worry about overlapping contracts on that.
    • simo2905
    • By simo2905 14th Jan 18, 1:27 PM
    • 6 Posts
    • 0 Thanks
    simo2905
    Repeating the successes of above.

    Phoned PlusNet and said I was thinking about leaving due to the Vodafone price.

    Currently paying £38.50 for Unlimited Fibre Extra (upto 80mb). Quoted the Vodafone £24 offer and they instantly matched it.

    Like others incredibly happy with the speed and service I get from PlusNet so didn't really want to move on. £250+ saved in 10 minutes
    • ENFRANGLAIS
    • By ENFRANGLAIS 15th Jan 18, 8:56 PM
    • 1 Posts
    • 0 Thanks
    ENFRANGLAIS
    Anyone else conned into plusnet mobile? What a shower, had to have 2nd d/d, 2nd site & when login mail finally arrived, link for password reset will not work, called 3rd time & told my fault & connect using explorer as chrome settings confused with broadband site! Just could not make it up so asked for manager - of course, none available (too busy trying to work out new schemes to NOT DO US PROUD)!!
    How it came top in polls here defeats me as it is ave. 1 star on trust pilot & that is too high a rating.
    AVOID PLUSNET IN ALL IT`S GUISES IS THE ONLY WAY TO DO YOURSELF PROUD.
    If anyone can advise on rights when i cannot even login to see my own bills or to set up the phone for internet connection - there must be a breach of contract here!!!
    Want out of all plusnet services, with no penalties for breach of reasonable customer support.
    • teddysmum
    • By teddysmum 16th Jan 18, 10:42 PM
    • 8,709 Posts
    • 5,159 Thanks
    teddysmum
    I was not very pleased with my service when I first joined,but cs,especially via their forum has improved )someone volunteered to increase my speed, after a comment I made.


    It has since increased to near what my Sky speed was and at negotiation time,I was immediately offered my original good deal, with just the £12 increase in line rental.
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