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  • FIRST POST
    • MSE Megan F
    • By MSE Megan F 24th Aug 15, 3:42 PM
    • 177Posts
    • 68Thanks
    MSE Megan F
    Our new Plusnet haggling guide- please share your feedback
    • #1
    • 24th Aug 15, 3:42 PM
    Our new Plusnet haggling guide- please share your feedback 24th Aug 15 at 3:42 PM



    Hi, we have a new Haggle with Plusnet guide, and we'd love to hear your feedback.

    Post below to share any information, tips and your own experiences. If you haven't already join the forum to reply. If you need any help getting started read our New to Forum? Intro Guide

    Thanks in advance,

    MSE Megan F
    Last edited by MSE Sally; 25-08-2015 at 4:23 PM.
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Page 4
    • molerat
    • By molerat 28th Nov 16, 3:28 PM
    • 17,481 Posts
    • 11,715 Thanks
    molerat
    Hi,



    I was the same, missed my renewal for LRS, so was on basic £17.99 line rental and £9.99 BB.

    Phoned them a couple of days ago to see if they had any Black Friday offers,

    first offer LRS £185.88 and BB £4.99, 12 months,

    mmm, is that the best you can do?

    Pause, piped music,

    second offer BB down to £2.49,

    mmm, I mentioned the Sky Black Friday offer, £15 pm, plus £75 prepaid Mastercard.

    Pause, more piped music,

    third offer free BB.

    So went with that, had intended to renew LRS anyway.

    So try mentioning the Sky Black Friday offer.
    Originally posted by frugalmacdugal
    Got to the final offer a bit quicker than you. First offer £2 BB, mentioned Sky and he came back with free BB and £50 Amazon voucher plus a free router with no p&p. Paid line rental up front of course.
    www.helpforheroes.org.uk/donations.html
    • frugalmacdugal
    • By frugalmacdugal 28th Nov 16, 3:32 PM
    • 6,172 Posts
    • 5,296 Thanks
    frugalmacdugal
    Hi,

    huh, well done, no £50 voucher for me though.
    Y'all take care now.
    • teddysmum
    • By teddysmum 28th Nov 16, 7:00 PM
    • 8,628 Posts
    • 5,100 Thanks
    teddysmum
    I am a new customer (well 6 weeks in) and would call those deals good and accept,.....if the broadband service (ADSL) was any good , but it's terrible a whole 2 mbps down on Sky on a good day and a dire 1mbs in total or even too slow to even load a speed checker, on a bad day (if it hasn't dropped completely). I never had this problem with Sky or O2 over about 7 years..
    • aduffell
    • By aduffell 10th Feb 17, 8:15 PM
    • 12 Posts
    • 7 Thanks
    aduffell
    Anyone had any luck with vouchers, or one off credits as part of their deals recently?
    I've been offered LRS only for unlimited BB.
    • AndyD_OHD
    • By AndyD_OHD 11th Feb 17, 10:58 AM
    • 350 Posts
    • 34 Thanks
    AndyD_OHD
    Tactics?
    We are considering changing to SSE for our broadband but have been with Plusnet since 2005. At the moment seemingly similar packages differ by about £13, SSE being the cheaper. I have still to read through the forum but wondered whetther anyone had any MAJOR tips to offer?
    • wbow
    • By wbow 16th Mar 17, 10:12 PM
    • 13 Posts
    • 15 Thanks
    wbow
    Successful saved £186 \(^o^)/
    Have neared the end of my contract with Plusnet and after reading of the Sky Broadband deal of the equivalent of £5 ish per month for broadband in the moneysavingexpert email, phoned Plusnet and went through to the cancellations department, was offered unlimited broadband + free weekend calls for £9.99 per month [which is my usual deal] + the line rental waived for 12 months, as I usually pay the line rental saver in advance, have saved £186 and the total cost for the year is £119.88. It's not the best deal out there in the market, but I prefer to stay with Plusnet as I have not had any problems with them since I joined in 2013 and I like their customer service, One Happy Bunny
    Ps. Spoke to two agents, the first one gave me the above deal immediately, said I'd think about it, phoned again 10 minutes later and spoke to another agent who tried to tell me his offer could only be line rental and a £2.50 broadband deal which would have been £216 in total! Told him what I had already been offered and he went away to "find out if he could make that deal" upon return he said he could!!! Seems the theory of each rep having a quota could be true.
    Last edited by wbow; 16-03-2017 at 10:15 PM. Reason: wrong smilie
    • moremore
    • By moremore 17th Mar 17, 7:40 AM
    • 427 Posts
    • 102 Thanks
    moremore
    My friend contract ended with PlusNet at end of Feb and after haggling with them they renewed it but not to her satisfaction. They took over payment from her account but refund it. After lots of discussion due to their mix-up with payments they said they would extend old contract for one month and new contract would start a month later. She tried again to get contract changes as had 14 days to withdraw but when she contacted them days ago they said she was out of time to withdraw as her new contract started in February. The upfront payment was made by credit card and they clearly aware she is entitle to withdraw. Should she sign up with a new provider before leaving PlusNet and see what they come up with.
    • Angry_kittens
    • By Angry_kittens 10th May 17, 9:45 AM
    • 10 Posts
    • 16 Thanks
    Angry_kittens
    Saved £5.50 a month - got them to match their new customer offer of unlimited fibre extra for £30 a month - only Virgin offer anything similar for the same price and they have awful traffic shaping for upload speeds.

    First offer was £2 discount a month, told him I wanted him to match the new customer offer which he had to "go and verify".

    £66 saving is better than £12 increase!
    • anon100
    • By anon100 10th Oct 17, 2:55 PM
    • 2 Posts
    • 0 Thanks
    anon100
    I've been a PN customer for 4 years and my Unlimited Fibre Extra contract expired a couple of years ago. I'd been getting fibre from PN and line rental from BT. I was paying BT annually for line rental but sick of the constant hikes (£159 in 2014 to £208 this year) for exactly the same service.

    I phoned PN today, mentioned that I was looking to move to Origin's £29.99 per month for their 76Mb fibre/line rental package but they agreed to match it on an 18 month contract (having offered 24 months initially), saving £120/year. Delighted! (And I found the 'Haggle with Plusnet' article on MSE useful too.)
    • lycrawearer
    • By lycrawearer 13th Oct 17, 9:31 AM
    • 51 Posts
    • 17 Thanks
    lycrawearer
    Plusnet Retention Deal
    Been with Plusnet for a year now, previously paid upfront (£180 odd and received £50 cashback via a cheque) ..

    Initial renewal offers from Plusnet weren't very good, with the best being pay up front for a year (£240 odd) for free broadband etc.

    Tariff end date was the 23rd, so have them a call last night, and entered into negotiations with them, especially as their current new customer is £197 upfront, with a £50 gift card..

    Whilst I wasn't able to blag the £50 gift card, I did walk away with the same new customer offer, but with a £50 cheque being sent to me 😃

    So, £12.33 per month, for line rental and broadband. Suits me.

    I'm using a BT Hub 5 that I bought for £10, and the sync speed is just a shade over 24 Mbps downstream (I'm EO fed from local exchange, just yards down the road).

    Moral of the story, ring up, threaten to leave, and try to blag any new customer offers 😉 It does work..
    • brewerdave
    • By brewerdave 13th Oct 17, 9:51 AM
    • 4,598 Posts
    • 1,909 Thanks
    brewerdave
    You might be waiting a long time for the cheque !
    • lycrawearer
    • By lycrawearer 13th Oct 17, 11:13 AM
    • 51 Posts
    • 17 Thanks
    lycrawearer
    You might be waiting a long time for the cheque !
    Originally posted by brewerdave
    Hmm .. I hope not. Last year's came promptly without any chasing ..

    There has been a support ticket raised already for the £50 Cash back by the advisor I spoke to last night, so looking promising.
    • teddysmum
    • By teddysmum 14th Oct 17, 8:34 PM
    • 8,628 Posts
    • 5,100 Thanks
    teddysmum
    I was immediately offered my current deal with just the £12 annual increase in line rental.


    As my sister managed a £2.50/month reduction on a calls package, when Sky were doing the £15 offer, I asked for similar and was told that they are only allowed to deal on broadband and add ons ,because of the BT connection.


    I asked if something could be done in the form of a credit and the cs man said he would see if one was available, but could only find the £50 for new customers, so I settled for free caller display, worth 99p/month.
    • lycrawearer
    • By lycrawearer 15th Oct 17, 3:56 PM
    • 51 Posts
    • 17 Thanks
    lycrawearer
    I was immediately offered my current deal with just the £12 annual increase in line rental.


    As my sister managed a £2.50/month reduction on a calls package, when Sky were doing the £15 offer, I asked for similar and was told that they are only allowed to deal on broadband and add ons ,because of the BT connection.


    I asked if something could be done in the form of a credit and the cs man said he would see if one was available, but could only find the £50 for new customers, so I settled for free caller display, worth 99p/month.
    Originally posted by teddysmum
    I'd try them again maybe ?

    I have an email from them confirming the £50 cheque back, and also a copy of the message sent to PlusNet support from the advisor asking for the £50 refund cheque to be raised.

    That's all the evidence I need to pursue them if needed (I hope not)
    • Bobbbz
    • By Bobbbz 20th Oct 17, 3:47 PM
    • 11 Posts
    • 0 Thanks
    Bobbbz
    No cashback
    Signed up with Plusnet And waited for email from them to claim the £50, no show. So I contacted them via their chat help and was told by a rep, Joe, that no offer was available on my account. He said it was an affiliate offer and that moneysavingexpert.com was responsible for paying it!!!??? So no £50 cashback http://static.moneysavingexpert.com/images/forum_smilies/frown.gif
    • lycrawearer
    • By lycrawearer 27th Oct 17, 11:26 AM
    • 51 Posts
    • 17 Thanks
    lycrawearer
    As by way of an update ... my Plusnet contract renewed on the 24th October ... today (27th) a cheque arrived first class post from Plusnet for £50 !

    True to their word

    So - for those of you that are being told by Plusnet that there are no retention offers - keep pushing, as there certainly are
    • miller
    • By miller 8th Nov 17, 5:04 PM
    • 1,210 Posts
    • 403 Thanks
    miller
    Nothing worth having for me on live chat or cancellation phone call. Maybe the offers will come in when my new provider gets in touch.
    • flopsy1973
    • By flopsy1973 9th Nov 17, 10:44 AM
    • 169 Posts
    • 11 Thanks
    flopsy1973
    Plusnet Contract ending -renewal
    Hi
    My plusnet broadband deal has come to the end of its 12 months. I have tried phoning up and asking for a new deal as new customers are getting with the 50 cashback but they are only offering me deal equivalent to 17.49 a month.
    Can I cancel my contract with them today and sign up as new customer tomorrow or get my partner to sign up instead as it is in my name now


    Any thoughts
    • brewerdave
    • By brewerdave 9th Nov 17, 11:07 AM
    • 4,598 Posts
    • 1,909 Thanks
    brewerdave
    If you actually cancel ,you will definitely be charged the notice period and a cease fee. There will be a break in service which could be weeks!!
    Also, you will find it virtually impossible to retain your phone number, definitely impossible if you try the "partner" route.
    Your best bet is to look for an alternative supplier with a better price, and let them handle the transfer of service. OR use the price of this alternaive service to negotiate further with PN.
    • flopsy1973
    • By flopsy1973 10th Nov 17, 9:03 AM
    • 169 Posts
    • 11 Thanks
    flopsy1973
    MY CONTRACT has ended so why should I be charged a cancellation fee ?
    So I wont be able to use the same no why not when I changed over from my last supplier to plusnet they did not change my no ?


    any other suggestions for haggling price cut
    thanks
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