Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • MSE Megan F
    • By MSE Megan F 24th Aug 15, 3:24 PM
    • 27Posts
    • 15Thanks
    MSE Megan F
    Our new TalkTalk haggling guide- please share your feedback
    • #1
    • 24th Aug 15, 3:24 PM
    Our new TalkTalk haggling guide- please share your feedback 24th Aug 15 at 3:24 PM



    Hi, we have a new Haggle with TalkTalk guide, and we'd love to hear your feedback and experiences.

    Post below to share any information and tips. If you haven't already join the forum to reply. If you need any help getting started read our New to Forum? Intro Guide

    Thanks in advance,

    MSE Megan F
    Last edited by MSE Megan F; 25-08-2015 at 4:07 PM.

    Follow the Forum on Twitter, Instagram and Pinterest
    Join the MSE Forum
    New forum user? Watch our New to the Forum? Youtube guide
    Get the Free Martin's Money Tips E-mail
    Report inappropriate posts: click the report button
    Point out a rate/product change
    Flag up a news story: news@moneysavingexpert.com
Page 2
    • DavidP24
    • By DavidP24 7th Jun 16, 2:56 PM
    • 562 Posts
    • 269 Thanks
    DavidP24
    Thanks

    Good to hear that they are finally deciding to give decent prices away to loyal customers, can you clarify the following

    Call Centre Location - India - Philipines or South Africa

    What were you paying before deal
    Deal ended in November, was that 18m or 12m
    Did you speak to 1 person or 2
    Were you put through to complaints team?

    I still would not deal with TalkTalk until they STOP SHARING customer data with Credit Ref agencies on a monthly basis to make their credit checking cheaper.

    Sky do NOT do this, they confirm ID with a simple debit card charge

    Plusnet do not do this

    I have a lot of wounds to heal with TalkTalk

    Is unlikely I will stay with sky beyond a year and will need a 12m gap before I sign up with them again.

    I am prepared to go cold turkey on broadband, using library and MiFi while I wait for the right deal.

    I currently share my BB with 4 other neighbours (for free) I use a router with family safety on it to protect myself from them accessing anything dodgy.

    When I move I may charge a bit to offset my costs or I may just enjoy the reciprocity.
    Please click Thanks button.
    • CloughiesBrewerArmy
    • By CloughiesBrewerArmy 7th Jun 16, 8:04 PM
    • 101 Posts
    • 425 Thanks
    CloughiesBrewerArmy
    I'm thinking of trying to look for a deal with TT or even moving.

    Currently paying £17.99 p/m with BT for landline (soon to go to £18.99) and £15.31 with TT for upto 16mb broadband. So current total £33.30 p/m.

    It is unlimited which is what I would like. I'm not a huge downloader but don't want to be capped either.

    May try a haggle in the next few days.
    • DavidP24
    • By DavidP24 7th Jun 16, 9:29 PM
    • 562 Posts
    • 269 Thanks
    DavidP24
    CloughiesBrewerArmy

    In my experience calling used to be the only way to get a decent deal, but then something changed, TT seemed to put down some sort of ban.

    Sales Customers were put to a different call centre and the staff there were incredibly rude.

    TT then played this game of putting letters through every door in the country with poor pricing, they had better deals online and even better deals on promos with certain sites.

    Then even those deals seem to stop, all there was were very average deals with stupid vouchers.

    If the reported change is a a new policy it has to be because they are seriously losing customers, since they allowed themselves to be hacked I have rarely witnessed such a big decline in reputation based on what people were saying online.

    To be honest you would probably be better off getting the Sky deal at £61 for the year, if not use that to try and get TT to give you a better deal, say you are just about to move from BT to Sky and you are making a decision today. Get the Voucher code from Sky anyway, there are only 15k and when they are gone they are gone.

    http://www.moneysavingexpert.com/phones/cheap-broadband#skybb
    Please click Thanks button.
    • CloughiesBrewerArmy
    • By CloughiesBrewerArmy 7th Jun 16, 10:51 PM
    • 101 Posts
    • 425 Thanks
    CloughiesBrewerArmy
    David -

    I noticed that Sky deal and have the code ready for Friday. I'm not sure how good Sky are to be honest. As long as they are reliable for streaming such as iPlayer and such and such, then that's the main thing.

    It looks a great deal, i'm trying to see the negatives but can't see any.
    • DavidP24
    • By DavidP24 8th Jun 16, 1:59 AM
    • 562 Posts
    • 269 Thanks
    DavidP24
    I got the deal a few months back and paid £100 more.

    I was reticent about dealing with Sky, I was a SkyTV customer many years ago, I was not a fan of the organisation. I got rid of Sky Plus and that led me to get rid of live TV to save on TV license cost. I really wasn't watching the drivel that is dished out so I changed my lifestyle and "roll my own" so to speak.

    I do not watch BBC even on iPlayer on principle that I do not pay for it, but a friend visited yesterday and watched Panorama episode using iplayer on their laptop using my connection. There were no issues whatsoever, was able to jump back and forth, it played immediately each time.

    I think this has more to do with my locations. I tested on speedtest.net, did one test to their carlisle server and one to local server, they were 31ms and 26ms ping which is respectable. My download is 12mb and upload 1mb.

    What I liked when I signed up was it took just two weeks, Plusnet were quoting 4 minimum, also move fee is just £25 when I move.

    TalkTalk say they move for free but it is a total lie, they do not charge you on paper but they did not honour the deal and I had and insisted I pay full retail for a new 18 month contract. Over £360 more than I was paying. Guy was SO rude to me I told them they could stick that where the sun does not shine. I paid off to end of contract. Even then I gave notice when it ran out even though contract was virtual and not connected to property.

    They then tried to rip me off by putting me back on normal pricing and took two months of calls to get it sorted. TT rep on here said they generate these bills and if you do not query them you pay them!

    Also they managed to put a black mark on my credit record because their computer said I owed them money and that I had not paid. I had paid whole contract 8 months earlier, their stupid computer generated a bill for a service they could not provide as there was no connection to any property, I had given them a written warning that I was going to cease and had confirmation a month earlier.

    STILL they generated this fake bill and because they share your data without your permission with a credit reference agency every month despite the fact that you do not take credit (in fact I paid 1 year line rental upfront and settled 8 months BB upfront), you still get screwed. I lost a flat because agent got a bad report, he was not interested in the whys, just had a tenant with no issues, ready willing and able. Led to murder getting my fees back.

    Reliving that, reminds me that I hate TalkTalk and would suggest you avoid them like the plague!

    It is the nasty things like their home phone contract is a virtual minefield of rip off charges. I do not use land line, even with Sky. TT put numbers that were previously included, outside the call plan, then they increased their rates to mobile level call charges. Meanwhile they increased the cost of anytime calls and all other addons by 50% at the same time evening and weekend calls became just weekend calls. So the worst kind of rip off PAY MORE GET LESS.

    So basically you get this fantastic deal but it is riddled with potential charges if you are not extremely careful. Is why I moved to VoIP, no line rental and on odd occasion when I make a call costs me literally cents.

    It is all coming back to me about TalkTalk now, NIGHTMARE !

    Go with Sky!!
    Last edited by DavidP24; 08-06-2016 at 2:14 AM.
    Please click Thanks button.
    • CloughiesBrewerArmy
    • By CloughiesBrewerArmy 8th Jun 16, 11:31 PM
    • 101 Posts
    • 425 Thanks
    CloughiesBrewerArmy
    You're not a TT fan then

    Sounds like a lot of horrors. I've never had any issues with them. I'm awlays wary of changing too much - if it's not broke, don't fix it but this Sky offer seems good.
    • skea56
    • By skea56 10th Jun 16, 10:10 AM
    • 394 Posts
    • 224 Thanks
    skea56
    I think i have ended up getting a good deal, but it has been very hard work.

    Received my bill at start of the week for £49.05, we have unlimited fibre and anytime calls. I don't even live there anymore but continue to pay the bill for my parents so wanted it to be as cheap as poss.
    Ordinary BB is useless as we live too far away from the exchange so downloads speeds were just about 1MB on a good day.
    On first chat, the best they could offer me was a £2.50 disc for 12 months but on an 18 month contract....not good enough both BT and sky were coming in under £30 and both on 12 month contracts.
    Eventually got through to Loyalty team and I mentioned I had been sitting staring at an ad for £22.70 for unlim fibre for exisitng customers (those who had TV only or ordinary BB) and why could I not get it?? After much discussion, (including the advisor first confirming I could get this and then going back and not including fibre) we agreed on a 12 month contract for £22.70 (no anytime calls but this will have to do)

    Contract came through email but it stated an 18 month contract and £20 plus line rental....not what was agreed at all.

    A further 30 mins on chat and I was promised the correct terms would be sent.

    Decided to bite the bullet and just phone them...40 mins on hold this monring, but I have at last received email confirmation of 12 months at £22.70...a massive saving over the year, but boy was it hard work!!

    sk56
    Savings: £2 Jar: £804/£1000
    Debts: Santander 1211.12/1780.47 (32% Paid) Total Debt Paid Off £12871.66
    • DavidP24
    • By DavidP24 10th Jun 16, 1:26 PM
    • 562 Posts
    • 269 Thanks
    DavidP24
    THAT is what they depend on, people not bothering, yet with a few clicks you can pay £61 for the year and save hundreds

    I am as broke now as I have ever been in my life so if you have money to waste do not send it to TT, give it to me!!

    Seriously, work out your saving and then put that money saved to good use, for your family.




    You're not a TT fan then

    Sounds like a lot of horrors. I've never had any issues with them. I'm awlays wary of changing too much - if it's not broke, don't fix it but this Sky offer seems good.
    Originally posted by CloughiesBrewerArmy
    Please click Thanks button.
    • DavidP24
    • By DavidP24 10th Jun 16, 1:32 PM
    • 562 Posts
    • 269 Thanks
    DavidP24
    If I had a pound for every person who reported on here they sent a completely different deal I would be flush!

    You have done well, they charge £8 ish for Anytime, so not allowing for that you saved £18.35 a month or £220 for the year, that my friend is a RESULT! Well Done

    I always think it helps to play Mr Angry which is not difficult for me as is my usual state till meds kick in!!

    I also found if you say "You are messing me around and insulting me, I want to complain to your supervisor" you get through to a better person with more authority.

    It really should not be this hard, all you asked for was a loyalty bonus similar to what they are giving new customers who will leave in a year.




    I think i have ended up getting a good deal, but it has been very hard work.

    Received my bill at start of the week for £49.05, we have unlimited fibre and anytime calls. I don't even live there anymore but continue to pay the bill for my parents so wanted it to be as cheap as poss.
    Ordinary BB is useless as we live too far away from the exchange so downloads speeds were just about 1MB on a good day.
    On first chat, the best they could offer me was a £2.50 disc for 12 months but on an 18 month contract....not good enough both BT and sky were coming in under £30 and both on 12 month contracts.
    Eventually got through to Loyalty team and I mentioned I had been sitting staring at an ad for £22.70 for unlim fibre for exisitng customers (those who had TV only or ordinary BB) and why could I not get it?? After much discussion, (including the advisor first confirming I could get this and then going back and not including fibre) we agreed on a 12 month contract for £22.70 (no anytime calls but this will have to do)

    Contract came through email but it stated an 18 month contract and £20 plus line rental....not what was agreed at all.

    A further 30 mins on chat and I was promised the correct terms would be sent.

    Decided to bite the bullet and just phone them...40 mins on hold this monring, but I have at last received email confirmation of 12 months at £22.70...a massive saving over the year, but boy was it hard work!!

    sk56
    Originally posted by skea56
    Please click Thanks button.
    • Cornucopia
    • By Cornucopia 10th Jun 16, 1:49 PM
    • 8,038 Posts
    • 7,312 Thanks
    Cornucopia
    The one big question that I have about Talktalk is what is the TV fee actually for?

    At one stage (pre-haggling) I was paying £18.50pm for TV and Broadband but all the bundled content had gradually disappeared from the service over the 18 months of my contract. I should have complained, really, but knew I was moving and would likely need to transfer or re-negotiate at that point anyway.

    Because my new address could not provide TV over ADSL broadband, I suggested to TT that they should take me out of the last couple of months of contract. Which they did. I then upgraded to fibre, and because they hadn't asked for my Youview box back, I still have it, and am still able to use it for the free catch-up services.

    It seems like the TV Essentials payment is just to cover the cost of the Youview box.

    I pay £27.70 for line rental, fibre BB and anytime free calls on an 18 month contract. (Free calls was extended from 12 to 18 months as recompense for the data hacking incident).
    Last edited by Cornucopia; 10-06-2016 at 1:52 PM.
    "He knows more about the UK TV Licence than anyone I've ever met".
    • DavidP24
    • By DavidP24 10th Jun 16, 2:10 PM
    • 562 Posts
    • 269 Thanks
    DavidP24
    Based on post above it seems you better make sure you get written confirmation.

    One thing, you said 18m, are you sure it is not a 12m credit of line rental and 12m @ £2.25 per month for 12m.

    Otherwise that is the best deal I have ever seen from them.

    18m @ £1.50 a month
    I've just had a good deal with TT after my year's discount ran out.

    I had had a scam call that morning, rang to report it and said I was so fed up that I wanted to leave as soon as able, ie November.

    Transfer to loyalty section and a long discussion on web chat resulted in an immediate start in a new contract at £27 for the whole 18 months.

    Anytime, international calls and TV. Quite happy.
    Originally posted by pollypenny
    Please click Thanks button.
    • DavidP24
    • By DavidP24 10th Jun 16, 2:40 PM
    • 562 Posts
    • 269 Thanks
    DavidP24
    That is a very good question, I was asking the same thing for a friend I referred to TT (before I knew better) because TT were charging them a fortune for BB.

    They had served an 18m sentence with TalkTalk and were given a proper YouView box, not the tat they give out now.

    So knowing YouView is supposed to work on BB connection I contacted them and asked if the TT YouView box would still have recorded programmes if they left. YouView said they would and that it would be a breach of agreement if not as is basis of freeview.

    Dropping TT Plus TV means they remove

    Rewind live TV (limited on essentials)
    Recording Live TV (this is confusing as with YouView you just record off Schedule if I remember)
    The 6 crappy Sky Channels that nobody wants, the anytime calls and tacky SIM on naff tariff!
    Anytime Calls




    Anytime calls is worth £8 if you NEED it but nothing if you don't

    It would be interesting to see what happens if someone takes their YouView box to a mates house to see what it shows.

    So for my money the Plus is not worth a Sheeeet.


    The one big question that I have about Talktalk is what is the TV fee actually for?

    At one stage (pre-haggling) I was paying £18.50pm for TV and Broadband but all the bundled content had gradually disappeared from the service over the 18 months of my contract. I should have complained, really, but knew I was moving and would likely need to transfer or re-negotiate at that point anyway.

    Because my new address could not provide TV over ADSL broadband, I suggested to TT that they should take me out of the last couple of months of contract. Which they did. I then upgraded to fibre, and because they hadn't asked for my Youview box back, I still have it, and am still able to use it for the free catch-up services.

    It seems like the TV Essentials payment is just to cover the cost of the Youview box.

    I pay £27.70 for line rental, fibre BB and anytime free calls on an 18 month contract. (Free calls was extended from 12 to 18 months as recompense for the data hacking incident).
    Originally posted by Cornucopia
    Please click Thanks button.
    • Cornucopia
    • By Cornucopia 10th Jun 16, 4:28 PM
    • 8,038 Posts
    • 7,312 Thanks
    Cornucopia
    So it looks like they have two different types of YV boxes.

    On Essentials you get a non-recording box and no Sky channels.

    On Plus you get get a recording box with 6 Sky channels.

    Confirmed here: http://www.cnet.com/uk/news/new-youview-box-is-free-on-talktalk-but-doesnt-record/

    On which basis, Essentials is possibly worth doing, but only for the contract duration, after which the box is paid for and there is no further benefit from the sub (although you might have had it for free anyway).

    Plus is poor VFM compared with getting a Now TV box and Sky Entertainment pack - especially if you already own a reasonable Freeview PVR. The only thing it offers above that configuration is the ability to record Sky channels.

    In my case, I did 14-15 months or so at £18.50, and now have a YV box that would have originally been worth £300. So not a lousy deal.

    I assume that they are expecting people to carry on subscribing to TV packages long after the equipment is paid for - if there is a gotcha with Talktalk, then that must surely be it.
    Last edited by Cornucopia; 10-06-2016 at 4:36 PM.
    "He knows more about the UK TV Licence than anyone I've ever met".
    • DavidP24
    • By DavidP24 10th Jun 16, 6:11 PM
    • 562 Posts
    • 269 Thanks
    DavidP24
    They gave me an essential box included when they did £27 deal for me a few years ago, better to get Simple and get tv box off ebay, unless you need evening and weekend calls they include with essentials.

    Box was dire, better to get a Roku, a NowTV box is £10 from Sky and no sub required.

    To be honest with massive call charge price hikes to near mobile rates and call types that are NOT included in plans I would just never use TT for phone calls.

    My mobile phone contract includes calls, although I do check saynoto0870 to avoid some numbers, if I can't avoid bad numbers I use moble which has better rates than I got from TT
    Please click Thanks button.
    • malid
    • By malid 18th Oct 16, 9:44 AM
    • 348 Posts
    • 165 Thanks
    malid
    Does anyone have an email address for Talk Talk please? Just phoned regarding price hike and got a rubbish response. Not interested when I said I would be cancelling/looking elsewhere. Thought I'd give email a try...
    Last edited by malid; 18-10-2016 at 9:47 AM.
    Don't let them grind you down; fight for your rights
    • DavidP24
    • By DavidP24 18th Oct 16, 10:45 AM
    • 562 Posts
    • 269 Thanks
    DavidP24
    Email is a waste of time

    You need to call back, then say "that is rubbish, you are insulting me with that ridiculous offer, please put me through to a manager I wish to make a complaint".

    If they ask about what say "about you!"

    If you are hard enough, able to quote other deals like MSE, Quidco, etc etc.

    Then they will usually come up with something better.

    There are quiet periods and it does seem to depend on who you get, for example the rudest and least willing to budge have been Males from Indian Call Centre, the most Polite and really helpful seem to be females from South African call centres. Phillipines call centre are just rubbish, seem to have no authority to deal. These are my experiences, others may have their own.

    I would never deal with TT again, their complete disdain for users, the two big hacks and way they have responded to their complete and utter failure to protect customer data has in my opinion been disgusting.

    I heard a segmenton BBC You and Yours saying people are still being hacked because of data stolen from TalkTalk, some of it tens of thousands in losses. The way TT pretended it only affected a small number of people actually made things worse, they should have warned EVERY customer, past and present. It was an absolute lie because they had no idea how much data the hackers got, I have seen the data traded on the dark web and they are talking millions of customer details.

    This data can be used in ways you can't imagine, for example they have your mobile number, they identify the network online, they then call the mobile company, use your DOB that they obtained from TT and port the number to another provider, they then download a banking app that allows your mobile to be used as your debit card at a cash machine.

    They also transfer money to people you already have authorised and then contact them to say it was a mistake and ask for it to be repaid (to their account).

    I am amazed there is not a class action against TalkTalk for the consequential loss caused by their failure to protect their IT infrastructure.

    I can tell you that services exist that they could have used to protect their network and prevent the hack.

    As a organisation with 8 million plus customer records to protect, this seems like professioal negligence to me.
    Please click Thanks button.
    • joe134
    • By joe134 19th Oct 16, 8:23 AM
    • 2,929 Posts
    • 383 Thanks
    joe134
    I contacted TalkTalk recently because they were going to charge me a contract cancellation fee of over £18 - I was unaware I was even on a 12 month contract as I had been on a 1 month rolling contract with AOL for years. I am in the process of taking up SSE's excellent offer of free broadband for 2 years combined with a phone package with free calls for a cost of £20 per month.

    When I was speaking with one of their reps, his final offer, after trying his best to retain my custom, was a phone package including free calls, free broadband for life(!) and a few other benefits all for....... you guessed it, £20 per month.

    One of the main reasons for leaving TalkTalk was because they had hiked my broadband (when they took over AOL) from £10 per month to £15 per month, as well as the SSE offer. So, given the above offer I suspect I was being fleeced for the best part of a year.

    My reason for this post is simply to say, call them up and tell them you are going for the SSE offer and, with luck, you may get the same offer. And, by the way, the cancellation charge is being dropped (so they're not all bad).

    Good luck.
    Originally posted by cash-strapped
    You didn't keep a very good eye on your contract, as Carphone warehouse took over Aol , then Talk Talk took over CPW, ages ago.
    I've been with them since AOl days, and renewed my LL and contract ever since, with no bother,or price rises, other than LL, which all companies have had, and change of ownership, didn't interfere with my price, or their good service.
    Why would anyone stay on a rolling contract, when there's deals to be had.
    I'm still paying the same now,for my BB and calls as I was 15 years ago with Aol, only my LL has gone up.
    £2.50 BB unlimited
    £5 boost unlimited anytime calls to LL and mobile.
    + LL= £23.50 pm, cannot be beaten in my opinion.
    Just renewed for new 18 month for the same.
    I cannot fault them.
    Last edited by joe134; 19-10-2016 at 8:28 AM.
    • Cornucopia
    • By Cornucopia 19th Oct 16, 9:35 AM
    • 8,038 Posts
    • 7,312 Thanks
    Cornucopia
    I received a confusing email from TT that talked about a price rise to £37.95 when my existing deal is only £27.70. Although the email also says that it excludes any discounts already applied, that only works if you know that your deal is discounted.

    Anyhoo... the nice call centre person told me that the only aspect of my package that is increasing is the Line Rental, by £1.25 per month. I still have misgivings about any real-terms increase whilst I am in-contract, but I suppose that's not a huge amount. I already know that the only cheaper option is Vodafone no-phone line at £25pm, but I think a LL plus free calls is probably still worth £3.95pm to me.
    "He knows more about the UK TV Licence than anyone I've ever met".
    • Cornucopia
    • By Cornucopia 19th Oct 16, 10:51 AM
    • 8,038 Posts
    • 7,312 Thanks
    Cornucopia
    Okay, so I re-read the email, and it said I could transfer to any current new customer deal.

    So, onto their website and they have a £27 Fibre BB deal.

    Onto the phone, and they offer me that deal for £25pm...

    ... which I've just signed up for (I don't need free calls, as I have some bundled with my mobile phone).

    So, no price rise for me, but a price fall of £2.70 per month, fixed for the next 18 months.
    Last edited by Cornucopia; 19-10-2016 at 11:14 AM.
    "He knows more about the UK TV Licence than anyone I've ever met".
    • Cornucopia
    • By Cornucopia 21st Oct 16, 6:05 PM
    • 8,038 Posts
    • 7,312 Thanks
    Cornucopia
    I was surprised to get a text from Royal Mail today, saying that they had a parcel from Talktalk for me.

    It turns out that my contract renewal has triggered dispatch of a shiny new router, which has improved my download speed considerably.

    All highly satisfactory.
    "He knows more about the UK TV Licence than anyone I've ever met".
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

282Posts Today

1,741Users online

Martin's Twitter