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  • FIRST POST
    • MSE Sally
    • By MSE Sally 24th Aug 15, 2:17 PM
    • 70Posts
    • 27Thanks
    MSE Sally
    Haggle with BT - our new guide
    • #1
    • 24th Aug 15, 2:17 PM
    Haggle with BT - our new guide 24th Aug 15 at 2:17 PM


    Hi all, we have new BT Haggling guide, and we'd love to hear your feedback.

    Just click reply below to share any info. If you haven!!!8217;t already, join the forum to reply.

    Thanks for your help,

    MSE Sally
    Last edited by MSE Andrea; 04-01-2018 at 9:37 AM.
Page 6
    • JJ Egan
    • By JJ Egan 30th Nov 17, 2:40 PM
    • 10,176 Posts
    • 4,227 Thanks
    JJ Egan
    You are with BT and have had the email so you can leave penalty free within 30 days of the email . That is the OFCOM rule and BT know the rule .
    Did you give notice ?? .If so they often come back with a better offer a few weeks down the line . Or just initiate a switch to a cheaper supplier .

    If BT have threatened you go to the police .
    • mac.d
    • By mac.d 30th Nov 17, 4:41 PM
    • 592 Posts
    • 462 Thanks
    mac.d
    NikiG, if you have received the email from BT saying your price is going up, then you can leave penalty free, as long as you do so within 30 days of receiving the email, and as long as you tell them that you are leaving because of this price rise.

    Phone them up and tell them you want to leave because of the price rise, and you are giving them notice that you are leaving (don't tell them you want to cancel, just say you are leaving to join either plusnet or sky because you can get a deal for £30 per month). Then sign up with another provider. Plusnet or Sky are both fairly popular (Plusnet is actually owned by BT), and both offer deals for around £30 per month for line rental a fibre broadband. Sorry don't know much about any TV deals.

    BT have sent automatic emails to people saying they will be charged for leaving mid-contract, but you just need to keep telling them you are leaving because of the price rise, so you don't need to pay anything under their own terms and conditions.

    Edit: sorry didn't see JJ Egan's post which is much more succint and to the point!
    Last edited by mac.d; 30-11-2017 at 4:55 PM.
    • HaggleThemLow
    • By HaggleThemLow 30th Nov 17, 11:58 PM
    • 5 Posts
    • 1 Thanks
    HaggleThemLow
    NikiG, as the other posters said, you have the right to leave penalty free.

    The best number to call in my experience is 0800 800 150 and when prompted say cancellation. Tell them your leaving and if they make you an offer say no, tell them you want a deal at the same price as new customers. If they don't give you a good price then continue with the cancellation.

    Research the best deals with other providers and sign up to one that suits you, set the activation date to 5 or 6 weeks time. Phone BT about a week later, they should now have been contacted by your new provider, and ask them if your transfer has been activated.
    They will now be prepared to give you the best deals as they know you're serious about leaving, if you are offered a great deal you can then contact whoever you signed up to and cancel the order during the cooling off period.

    Always be nice to the BT customer service representative, never become confrontational, and they will then give you the best deals. I have made a lot of calls to BT over the last few weeks and they have always been pleasant and willing to help.

    I upgraded in the middle of a 2 year contract even before they sent the email notification of the price increase.
    I went from ADSL to unlimited 52mb fibre and LR for £23.99 fixed for 18 months, and with the black Friday deals managed to get BT sport in HD free for 18 months as well.
    • neilsedaka
    • By neilsedaka 1st Dec 17, 12:12 AM
    • 289 Posts
    • 88 Thanks
    neilsedaka
    For those of us on FTTP we have very little bargaining clout. It's a choice of BT or BT. I have to say that it is an excellent service though, so I don't mind too much about the price increase. It is still wonderful value for money.
    • NikiG
    • By NikiG 6th Dec 17, 1:40 PM
    • 2 Posts
    • 0 Thanks
    NikiG
    BT didn't want to haggle so am now going to EE with a much cheaper deal.
    • phillw
    • By phillw 6th Dec 17, 4:29 PM
    • 1,159 Posts
    • 713 Thanks
    phillw
    The best number to call in my experience is 0800 800 150 and when prompted say cancellation. Tell them your leaving and if they make you an offer say no, tell them you want a deal at the same price as new customers. If they don't give you a good price then continue with the cancellation.
    Originally posted by HaggleThemLow
    You should never cancel broadband, that is what the new provider does. You don't want a cease charge. With BT you raise a complaint that they have put their prices up and tell them you are arranging to leave. They then immediately close the complaint.

    It's possible that showing naivety by saying you want to cancel might get them to bother offering you a better deal, as anyone clued up is likely to reject any deal they offer anyway. Just don't whatever you do actually cancel it.
    Last edited by phillw; 06-12-2017 at 4:32 PM.
    • HaggleThemLow
    • By HaggleThemLow 7th Dec 17, 12:12 AM
    • 5 Posts
    • 1 Thanks
    HaggleThemLow
    I agree that you shouldn't allow your BB to cease, but as I stated later in my post, you then sign up with another provider and they initiate the transfer.

    There is nothing wrong with cancelling, or implying that you will. I asked the agent what charges I would incur to cancel, as I also have BT sport, and I was subsequently offered an upgrade to fibre for £27.99. which I accepted. I had some problems with the order and after several calls, and a bit more haggling, I accepted a new fixed price deal for 18 months at £23.99 for unlimited 52mb BB and LR. This is an excellent deal and proof that my way of haggling worked, but there are many different ways to achieve the same result, I just think this is a bit quicker.

    I also managed to get BT sport in HD free for 18 months after haggling with another agent during black Friday, even though the deal wasn't meant for existing sports subscribers.

    My fibre went live today, synched at 55/10:
    • JJ Egan
    • By JJ Egan 7th Dec 17, 9:03 AM
    • 10,176 Posts
    • 4,227 Thanks
    JJ Egan
    <The best number to call in my experience is 0800 800 150 and when prompted say cancellation. Tell them your leaving and if they make you an offer say no, tell them you want a deal at the same price as new customers. If they don't give you a good price then continue with the cancellation.>

    Thats how i do it .
    If the initial offer is not acceptable i just say i am giving you the 30 days notice .
    Then wait for a better offer.
    • poggs
    • By poggs 15th Dec 17, 5:23 PM
    • 118 Posts
    • 49 Thanks
    poggs
    Bt Gave no offers for me. just we are putting your price up. Take it or leave.

    So I left. BT simply tried to extol the virtues of BT sport, using it as the sole reason to stay with them. As I'm in scotland, the english premiership, champions league and ashes hold little interest for me much to the confusion of the retention agent.

    Vodafone was £15 a month cheaper once all the chargeable bt addons like answering service and call display etc were added on. Yes ive lost bt tv and bt sport, but I rarely watched those anyway.

    Be back un 18 months though to get the cashback and reward card :-)
    • grumpygardener
    • By grumpygardener 16th Dec 17, 3:36 PM
    • 19 Posts
    • 6 Thanks
    grumpygardener
    Cheeky BT, What a nerve - but a result!
    I signed up with BT Sport in late October, annoyed that Sky had lost the rights to the Ashes cricket. £22. 99 on top of the £££ I pay to Sky each month was bad enough, but BT emailed me just a few weeks later bumping a whopping 12.7% on top, many times the rate of inflation. I rang them, telling them that I wanted to leave and the words had only just got out of my mouth when I was offered £15.99 for 12 months and "give us a call just before this expires and we'll see what we can do."
    Do they regularly overcharge until someone complains? It seems an odd way to do business.
    • Neil Jones
    • By Neil Jones 16th Dec 17, 5:25 PM
    • 1,141 Posts
    • 646 Thanks
    Neil Jones
    Its a retention deal, common for companies in this sector and typically only offered to people who want to leave to encourage them to stay. You were obviously happy to pay £22.99 when you signed up, though you may have got it cheaper or with some cashback if you'd poked around, but that's beside the point.
    • iniltous
    • By iniltous 17th Dec 17, 9:04 AM
    • 1,498 Posts
    • 539 Thanks
    iniltous
    I signed up with BT Sport in late October, annoyed that Sky had lost the rights to the Ashes cricket. £22. 99 on top of the £££ I pay to Sky each month was bad enough, but BT emailed me just a few weeks later bumping a whopping 12.7% on top, many times the rate of inflation. I rang them, telling them that I wanted to leave and the words had only just got out of my mouth when I was offered £15.99 for 12 months and "give us a call just before this expires and we'll see what we can do."
    Do they regularly overcharge until someone complains? It seems an odd way to do business.
    Originally posted by grumpygardener
    If you are a Sky TV customer, you should be quite 'au fait' with this...(unless you are paying full price for your Sky TV) getting a discount for agreeing to a minimum term is pretty standard practice across this industry
    Last edited by iniltous; 17-12-2017 at 7:08 PM.
    • grumpygardener
    • By grumpygardener 17th Dec 17, 5:00 PM
    • 19 Posts
    • 6 Thanks
    grumpygardener
    I've been with Sky since the analogue days so I expect to do deals, and have done. But BT? Only a few weeks so was surprised at getting the pre-hike price less another 7 quid on top. Even a brand new customer getting it cheaper? Surely the original £22.99 was OTT? And just to put the record straight, I wasn't happy to join BT, but I'd little choice unless I had to forgo watching the Ashes. Perhaps on reflection watching Root & co was a mistake too
    • iniltous
    • By iniltous 17th Dec 17, 6:53 PM
    • 1,498 Posts
    • 539 Thanks
    iniltous
    Presumably you were prepared to pay £22.99, ( although I'm not saying that's cheap, it's a price you were 'happy' to pay) your Sky Sports package , given that you have to buy a TV pack before you can buy the sports is probably around £40,unless discounted, and doesn't include something you wanted (The Ashes) you have a choice pay the price or don't watch, same as someone who wants to watch something that's exclusively on Sky, obviously BT would prefer you to move your phone/broadband to them, then the 'sport' becomes a better value proposition, but that was something you didn't want to do.
    Your comment that do they 'overcharge' until someone complains is inaccurate , they didn't overcharge you, they offered a better deal in return for a minimum term when you called to cancel.
    I'm a Sky customer paying full price for my TV package, I know I could get a large discount (in the order of 40-60%) if I take an 18 month minimum term, but I dont want that type of commitment , but I don't think I'm being overcharged , I'm paying the price displayed on their website/adverts etc.
    I'm still confused why you think it's OK for Sky to offer discounts on list price, but are 'shocked' that BT do the same thing,
    Last edited by iniltous; 17-12-2017 at 7:02 PM.
    • Neil Jones
    • By Neil Jones 17th Dec 17, 6:56 PM
    • 1,141 Posts
    • 646 Thanks
    Neil Jones
    Retention deals are just that, to discourage you from leaving. The regular price for your product at the moment is £22.99 and that's what everybody pays. The £15.99 deal you have is what BT would say is "a special deal for existing customers", aka a retention deal which in your case is about 30% off the regular price. Its common knowledge digital TV providers can provide their services for far less cost wise than the public price but to get them you have to join and then want to leave a few weeks/months later.
    • mije1983
    • By mije1983 17th Dec 17, 10:48 PM
    • 2,669 Posts
    • 18,447 Thanks
    mije1983
    I'm a Sky customer paying full price for my TV package, I know I could get a large discount (in the order of 40-60%) if I take an 18 month minimum term, but I dont want that type of commitmen
    Originally posted by iniltous
    Just to pick up on this (as it's a money saving site!), chances are you won't have to tie in to an 18 month minimum term if you don't want to, or unless you want new equipment. I'm in my 3rd year of 60% off on a rolling 30 day contract.

    • Colin_Maybe
    • By Colin_Maybe 18th Dec 17, 9:37 AM
    • 1,683 Posts
    • 704 Thanks
    Colin_Maybe
    Just to pick up on this (as it's a money saving site!), chances are you won't have to tie in to an 18 month minimum term if you don't want to, or unless you want new equipment. I'm in my 3rd year of 60% off on a rolling 30 day contract.
    Originally posted by mije1983
    I've just agreed a 50% offer for 18 months on a rolling monthly contract coming down from 60%.

    Without actually letting it shut down, 50% off (and £25 credit) seems to be the maximum at the moment but at least the rolling monthly contract gives me options in the future.
    • Terry98
    • By Terry98 19th Dec 17, 5:43 AM
    • 885 Posts
    • 2,432 Thanks
    Terry98
    If you get BTSport via the Sky platform it has always been a hassle having to ring BT to haggle a price with them.

    I hope I can get 60% off my whole package when Sky can sell BT Sport in a few months time!
    • Stoke
    • By Stoke 2nd Jan 18, 3:00 PM
    • 2,042 Posts
    • 972 Thanks
    Stoke
    BT Retention
    Don't forget to call BT at the end of your contract. I noticed today I was paying a whopping £55 a month for my BT Infinity. After a phone call and explaining that I was ready to get Vodafone Fibre, they immediately dropped it to £32.99 on an 18th month and then again to £28.99 on a 12 month deal.

    Still slightly more expensive than Voda who charge £27 per month for the same package, but with BT's excellent reliability, being able to use the excellent smart hub and I think I get free weekend calls? Can't complain really.
    • JJ Egan
    • By JJ Egan 2nd Jan 18, 3:34 PM
    • 10,176 Posts
    • 4,227 Thanks
    JJ Egan
    Does that include the price rise due soon??
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