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  • FIRST POST
    • MSE Sally
    • By MSE Sally 24th Aug 15, 2:17 PM
    • 70Posts
    • 27Thanks
    MSE Sally
    Haggle with BT - our new guide
    • #1
    • 24th Aug 15, 2:17 PM
    Haggle with BT - our new guide 24th Aug 15 at 2:17 PM


    Hi all, we have new BT Haggling guide, and we'd love to hear your feedback.

    Just click reply below to share any info. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.

    Thanks for your help,

    MSE Sally
    Last edited by MSE Sally; 25-08-2015 at 2:28 PM.
Page 4
    • gt94sss2
    • By gt94sss2 28th Feb 17, 6:35 PM
    • 3,973 Posts
    • 1,835 Thanks
    gt94sss2
    I'm struggling to find the T&Cs to quote to BT so that I can get my line rental in advance back. Can anyone help please?
    Originally posted by OldDIYer
    Have a look at post 180 at the bottom of https://community.bt.com/t5/Bills-Packages/BT-price-changes-April-and-August/td-p/1709458/page/18 - it's from a BT forum moderator (member of staff) and confirms that if leaving due to the price rise any remaining months of advance line rental will be refunded
    • boatman
    • By boatman 1st Mar 17, 8:26 PM
    • 3,303 Posts
    • 2,325 Thanks
    boatman
    OFCOM General condition 9.3,
    Without prejudice to any initial commitment period, Communications Providers shall ensure that conditions or procedures for contract termination do not act as disincentives for End-Users against changing their Communications Provider.

    I believe this is the part that applies.
    • MrsShazbat
    • By MrsShazbat 2nd Mar 17, 2:07 PM
    • 409 Posts
    • 2,146 Thanks
    MrsShazbat
    The 12-month deal I got with BT thru MSE ran out last month and I didn't follow up quickly enough, but just haggled with them and they're giving me another 12 months on the same deal.
    PAYDBX 2017 #71 £1194.54 / £3053.49 * Xmas 2017 #8 £217 / £365 * (2016 £424.32 / £366)
    * SPCNo.10 #66 (SPCNo.9 £442.64 inc Quidco to 2/11/16 £138.92 *
    • jaxkesa
    • By jaxkesa 2nd Mar 17, 11:32 PM
    • 217 Posts
    • 61 Thanks
    jaxkesa
    Unfortunately there are no viable alternative providers to BT when your fibre service is FTTP rather that FTTC.
    Originally posted by neilsedaka
    I have FTTP so am stuck with BT. Has anyone else managed to haggle and get a discount if there are no alternative providers?
    • littlereddevil
    • By littlereddevil 3rd Mar 17, 8:43 AM
    • 4,616 Posts
    • 1,918 Thanks
    littlereddevil
    I phoned BT last night as I wasn't happy with the increases.
    I presently pay £53 fot Phone/broadband/anytime calls and BT sport.
    I looked at Sky and I could get broadband/calls and phone for £38 plus BT sport £6. BT increases will bring mine up to nearly £60. I told them I wanted to leave. They then offered me the same for £50 a month for 24 month contract. I said I didn't want that. I was then put on hold for 20 minutes and she came back with a 12 month contract at £45 which I have accepted. So saving nearly £15 a month. It's still a rip off mind you
    travelover
    • RosemaryW
    • By RosemaryW 6th Mar 17, 10:04 PM
    • 1 Posts
    • 0 Thanks
    RosemaryW
    Success March 2017
    BT were quoting me £576 for Infinity 1 for 12 months including line rental, BT Sport free till August and then £3.50 per month. I phoned to say I was thinking of leaving and after rejecting their first two offers they reduced the annual cost to £355 (£205 line rental for 12 months paid today plus £12.50 per month) plus half price BT Sport at £1.75 per month from August. Brilliant result! Thank you MSE!
    • neilsedaka
    • By neilsedaka 6th Mar 17, 11:05 PM
    • 270 Posts
    • 74 Thanks
    neilsedaka
    FTTP here too. I initiated contact using Live Chat to enquire about renewal terms and was phoned back next day.

    I was immediately offered (and accepted) a 2 year contract started Jan 2017. Line rental saver, plus £9/month for Infinity 1 (52mbps) unlimited, evening and weekend calls (use 1899.com for daytime weekday calls), caller display. The £9/month increases to £11.50/month in April.

    As you say there is no choice other than BT for FTTP so I am not bothered that it is a 2 year contract. The 52mbps download speed (10mbps upload) has been steady as a rock for the last 15 months. Very reliable. Satisfied customer (other than a nine months intense battle with BT/Openreach to get connected to FTTP in the first place - they wanted £17000 to connect me but got that reduced to zero).
    Last edited by neilsedaka; 06-03-2017 at 11:17 PM.
    • merchcon55
    • By merchcon55 9th Mar 17, 2:29 PM
    • 44 Posts
    • 54 Thanks
    merchcon55
    BT were quoting me £576 for Infinity 1 for 12 months including line rental, BT Sport free till August and then £3.50 per month. I phoned to say I was thinking of leaving and after rejecting their first two offers they reduced the annual cost to £355 (£205 line rental for 12 months paid today plus £12.50 per month) plus half price BT Sport at £1.75 per month from August. Brilliant result! Thank you MSE!
    Originally posted by RosemaryW
    Just negotiated the same deal as above:
    18.99 line rental
    7.00 Broadband
    5.50 Anytime calls
    0.00 BT TV Starter - at first he was saying 4.00 a month reduced
    to 2.00, but at the end got it for 0.00

    Total 31.49, this will go up to 31.99 on 2 April, with the 49p rise for the Anytime calls.

    Received the email confirmation with all prices as agreed 2 minutes after call ended. Very nice Liverpudlian helped me, even after admitting I was a Man United supporter - haha.

    Note that you need BT TV on your package to get BT sports for FREE at the moment, Otherwise you pay an "out of contract charge" of 6.75 I think.

    Starting in August, BT Sport for 1.75 (50% discount)

    The broadband deal is for 24 months - the TV deal, including 50% BT Sport is for 12 months. You need to remember to call say in 11 months time, to RENEW THE TV for free with BT Sport at half price.
    Seems notes are made on the account, but the system only lets them discount the TV side for 12 months.

    I remember Talk Talk was similar, in that I would do a deal for 12 months, but would need to call after 6 months, to extend the deal, as system only allowed a 6 month discount.
    • hollie.weimeraner
    • By hollie.weimeraner 11th Mar 17, 7:52 PM
    • 1,351 Posts
    • 782 Thanks
    hollie.weimeraner
    I've been with BT FTTC on Infinity 1 Unlimited with Unlimited calls for 2 years. Current charges work out at £42.34 and on top of that I pay £5 for my mobile. I've contacted BT retentions twice this week and the best offer I've had for the same package is £43.98. I have also contacted them to check that I can definitely transfer my number and the guy there also gave me a load of spiel about customer service before offering me their best deal of.............£43.98.

    So I will be transferring to Plusnet which also includes calls to mobile in their unlimited phone package at a cost of £33.99 per month. There is an activation fee of £25 which I can offset by Topcashback of £70.

    I would have stayed with BT if they had come in at £40 or below but hey ho if they want to play games I will and will probably rejoin them in 18 months time when Plusnet contract ends
    • scotty_591
    • By scotty_591 26th Mar 17, 2:19 PM
    • 60 Posts
    • 651 Thanks
    scotty_591
    Successful Haggle
    Managed to haggle with BT.

    I am on the BT Infinity 2 package with evening and weekend calls.

    Phoned up a few weeks ago and said I was leaving, they offered me a few pounds off a month but I rejected it and they said I can leave penalty free up until the 2nd April and that I would get a call from their retentions department

    Waited for the call and I never received it (turns out I missed them calling once and they never tried again).

    So I rang BT up this morning and explained I was waiting for a call from their retentions department and hadn't received it. The man on the end of the phone put me through to the retentions department.

    They asked me all the questions like why I was leaving and they offered me a few pounds better discount than I was offered the first time and I rejected it.

    After a while the lady from the retentions department offered me the exact same as I was getting now for £16 a month less on an 18 month contract.

    So through 2 phone calls I managed to save £16 a month which bought my total monthly payments below £40.

    Now I could have got a better deal with another provider and I could have saved another few quid by switching but I am happy with BT's service and am a heavy user so I was happy to pay a bit more than another provider to keep the same service.

    It pays to persevere guys/girls.

    TL/DR;
    Paying over £50 a month for BT Infinity 2 + Evening and weekend calls

    Phoned BT up twice and on the second time spoke to the retentions department and managed to get a reduction of £16 a month.
    • meandmine
    • By meandmine 8th Apr 17, 9:24 AM
    • 1 Posts
    • 0 Thanks
    meandmine
    bt prices keep going up
    Looking over the past 6 months bt broadband bills they are never the same yet it says I am on a fixed rate. im paying around £86 per month including line rental, they keep charging me for bt sport even though i have asked them to remove it over a year ago, they also charge me for caller privacy display again i asked them to cancel this over a year ago at £1.79 a month Was on chat to them for 2 hours trying to get charges sorted out, spoke to 4 different people and got no further forward, is there an email I can contact them on to complain?
    • JJ Egan
    • By JJ Egan 8th Apr 17, 10:11 AM
    • 9,441 Posts
    • 3,858 Thanks
    JJ Egan
    Why dont you use your BT members pages / HELP ?
    Contact Us .
    Or members forum .
    • neilsedaka
    • By neilsedaka 8th Apr 17, 3:28 PM
    • 270 Posts
    • 74 Thanks
    neilsedaka
    Ask to be escalated to BT Executive Level Complaints. Once escalated, only communicate with them by email so you have a written record of what has been discussed and so you have time to consider your responses.
    • Gazzawest
    • By Gazzawest 12th Apr 17, 1:11 PM
    • 2 Posts
    • 0 Thanks
    Gazzawest
    BT scam
    Signed up with BT broadband, TV and phone package. Online was £32.50/month. Of course they change the prices in April which i thought wouldnt effect me but they do. At the same time theyre offering the same deal now as im typing this, for new customers. Unless you didnt know this is the Internet provider scam, sign up to a years contract(DEAL) knowing full well theyre not going to honour it a few months down the line. When you complain they say they sent an email. I couldnt even get them to promise me there wouldnt be further price hikes, scandalous practice!!
    • Gazzawest
    • By Gazzawest 12th Apr 17, 1:12 PM
    • 2 Posts
    • 0 Thanks
    Gazzawest
    Bt scam
    Signed up with BT broadband, TV and phone package. Online was £32.50/month. Of course they change the prices in April which i thought wouldnt effect me but they do. At the same time theyre offering the same deal now as im typing this, for new customers. Unless you didnt know this is the Internet provider scam, sign up to a years contract(DEAL) knowing full well theyre not going to honour it a few months down the line. When you complain they say they sent an email. I couldnt even get them to promise me there wouldnt be further price hikes, scandalous practice!!
    • neilsedaka
    • By neilsedaka 12th Apr 17, 5:24 PM
    • 270 Posts
    • 74 Thanks
    neilsedaka
    BT contracts are not fixed length and fixed price. They can increase the price during the contract so long as they give the required notice. Read the conditions that were given to you and you agreed to when you started the contract.
    • Miss.Twizz
    • By Miss.Twizz 13th Apr 17, 7:05 PM
    • 19 Posts
    • 8 Thanks
    Miss.Twizz
    Greedy B******s
    I've phoned twice on behalf of my elderly parents and BT stubbornly stick to £34.92 per month for broadband (£46.48 in total with additional call services my parents require). This is grossly unfair, they're stuck out in the sticks and they're lucky if they get 1Mbps on a good day! BT simply don't care and point black refuse to reach any sort of deal with me. It's either pay it for p**s poor service, or don't have any service at all. Absolutely disgusting
    • neilsedaka
    • By neilsedaka 13th Apr 17, 8:02 PM
    • 270 Posts
    • 74 Thanks
    neilsedaka
    Phone again so you get to speak with a different person. Or use live chat. I am paying £25.99/month on a two year contract for line rental, unlimited Fibre To The Premises (Infinity 1 - 52 Mbps), evening and weekend calls, caller display and caller protect. Use 1899.com for weekday daytime calls.
    • mije1983
    • By mije1983 13th Apr 17, 10:20 PM
    • 2,506 Posts
    • 18,275 Thanks
    mije1983
    Is BT the only ISP that service your parents property then? If not then move to the cheapest!

    I don't understand why people think businesses will 'care', or that they are entitled to a deal. They are a business who's aim is to make money, not a charity. If they are not budging, switch.

    • Moireach
    • By Moireach 5th May 17, 10:44 AM
    • 69 Posts
    • 17 Thanks
    Moireach
    I negotiated BT Infinity 1 for £25.99 p/m locked for 2 years, and I got the new Smart Hub thrown in for free.

    I've been with BT for a year or so, but had signed a new contract 6 months ago locking me in for 2 years paying £34 a month (a Black Friday deal with 40% discount off BT Infinity 2). Though this was an Infinity 2 deal, my area can only get Infinity 1 speeds.

    Recent price increases made this £36.50 a month so I used the price increase as an excuse to leave (you can leave penalty free within a month of a price increase).

    I initiated my switch to Origin Broadband on £32 a month and a £200 Amazon voucher, which seemed unbeatable. At the time of leaving BT retentions couldn't offer me anything better than what I had, saying I already had a 40% discount.

    I only called BT a month and a half later because they had mistakenly asked me for leaving fees (£450).

    The number I was given was retentions and he said he was the very last point of contact so had the best deals. He started by trying to offer me BT Sport and BT TV deals which I had no interest in because saving money is my primary concern. Once I'd made that clear, and told him the Origin deal, he came out with the real offer of £25.99 a month for 2 years.

    I tried my luck and asked about the new router saying that our BT router has been sluggish and if anything could be done, and to my amazement he just threw it in immediately.

    Overall Savings vs Current BT Discount:
    £36.50 p/m for 24 months: £876
    £25.99 p/m for 24 months: £647.76
    Total Savings: £228.24
    Sweetener: £65 Router for Free

    Overall Savings vs Origin offer:
    £32 p/m for 24 months: £768
    £200 Amazon Voucher
    £25.99 p/m for 24 months: £647.76
    £10 p/m BT Mobile Discount on 2 Sims: £240
    £50 Installation Fee No Longer Required: £50
    Total Savings: £210.24

    Very impressed with this offer from BT. I'm a serial switcher but I'm very happy to stick with them with an offer like this.
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